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business
understanding management

Questions and Answers of Understanding Management

How does the Consumer Credit Protection Act affect hotels?
What is a Credit Reporting Act?
What are some rules and regulations with regard to consumer contracts?
What do your state laws provide with regard to cancelling a catering contract?
What do your state laws require with regard to posting hotel rates? What information must be included?
Why is it important for a hotel owner to contact local or state officials or a local attorney for information concerning building codes?
If a hotel develops a plan to act in the case of a choking emergency, what steps should it take before implementing the plan?
What is the purpose of OSHA?
What are the requirements of OSHA as to posting notices to employees?
What laws does your state have on occupational safety programs for employees?
Define bloodborne pathogens, and name two.
What forms of protection against bloodborne pathogens must be offered under OSHA regulations and to which employees?
What additional equipment must employees who are trained in first aid be offered for performing CPR?
What is the role of on-staff specialists, and what protective measures must they take?
What are MSDS data files, and where should they be kept?
What are three types of licenses that local governments usually require hotels to obtain?
Why is it important for a hotel to compile a list of applicable federal, state, and local laws?
What are some of the state and local taxes hotels may have to pay or collect?
What regulations govern the hotel's resale of telephone service to guests?
What notices should you give your guests as to the telephone company and the charges for telephone service?
What telephone equipment and service should you provide a hearing impaired guest in the guestroom? in the lobby?
Why does the hotel have to pay a royalty fee when it plays music at the hotel?
Generally speaking, what are the rights of the owner of copyrighted music?
What is a copyright music license agreement?
What happens if a hotel uses a satellite receiver to intercept cable television signals, and rebroadcasts the programs to guestrooms?
When is a hotel liable under the copyright laws for playing movie videos?
What does OSHA have to do with fire safety?
Who determines the laws governing fire safety?
What are the state and local laws in your state with respect to hotel fire safety?
If a guest is injured in a hotel fire, what rights does he/she have to claim damages, and against whom?
What requirements must hotels fulfill in order to comply with the federal Hotel and Motel Fire Safety Act?
What actions has the American Automobile Association (AAA) taken with regard to hotels and fire safety?
Have you had a hotel fire recently in your state? If so, what caused it?
What is a bed tax?
Why should cities use Occupancy Tax Revenues to build convention facilities?
Since the hotel is liable for sales taxes, why does it put these taxes on the guest’s bill?
What is a corporate franchise tax?
What kind of state and local taxes might a hotel have to pay? Which of these may be collected from the guests?
What records must a hotel keep because of regulations of the Bureau of Alcohol, Tobacco and Firearms?
If an officer of the Bureau visits a hotel, what will he/she be looking for?
What examples of product warranties can you provide? Examples may include warranties for a TV set, tape deck, curling iron, or new car. Bring examples of warranty labels to class.
Why should you check your contracts of purchase to determine the warranties?
Why can’t you sell consumer products that have been banned by the federal government as being hazardous?
How do express and implied warranties differ? What does “implied” mean when we say implied warranty?
When do you have an express warranty under the Uniform Commercial Code?
Why do the antitrust laws prohibit agreements between competing hotels on the guestroom prices they will charge the public?
When would the hotel owner be responsible for the acts of his/her manager or employees which violate the antitrust laws? even if the owner never encouraged or condoned such conduct?
What penalties may a court impose against a hotel operator who violates the antitrust laws?
What antitrust lessons are to be learned from the case of United States v. Hilton Hotels Corporation (illustrative case following this chapter) involving the hotels’ boycott of suppliers?
Can you name at least three types of agreements between hotels that would violate the federal antitrust laws?
Why would you want to have a franchise when buying or operating a hotel?
Why are there federal regulations governing the sale of a franchise? What do these federal regulations require?
What does a franchise contract look like? What provisions should you look for in a franchise contract?
What is a “privacy policy” as it relates to information gathered by a web site on visitors to the web site?
What is a “profiling” of visitors to a web site?
To what extent do the anti-trust laws apply to the Internet?
To what extent do the music copyright laws apply to the Internet?
How should a company restrict employees’ use of the Internet?
A new piece of software arrives in the office or in your home. How do you go about learning about it?• Do you install it and start trying it out? (Activist)• Do you watch as others show you how
What rewards and what punishments operate in your organization?How effective are they in bringing about change?
What are the underlying assumptions built into the behaviourist philosophy, and how do they compare to McGregor’s theories?
In a change programme based on the behaviourist approach, what added insights would Herzberg’s ideas bring?
If one of your team members is not good at giving presentations, how would you address this using behaviourist ideas?
What might the main benefits be of a cognitive approach?
What do you see as some of the limitations of this approach?
Think of a current or recent change in your organization.• Can you map the progress of the change on to Satir’s or Weinberg’s model?• At what points did the change falter?• At what points
Use the Gestalt curve to describe how a manager moves from a concern about the team’s performance to launching and executing a change initiative.
Use the Myers-Briggs quadrants to identify your reactions to change.• In what ways do you fit the various profiles and in what ways do you differ?• How would you deal with someone like this when
Think of a recent skill that you had to learn in order to keep up with external changes. This could be installing a new piece of software, or learning about how a new organization works.• What were
Within your working life, what teams are you a member of and to which groups do you belong?
Within your personal life, what teams are you a member of and to which groups do you belong?
In what ways was it easier to answer in your personal life, and in what ways more difficult?
Of the teams of which you are a member, which are more suitable to lead change and which more suitable to implement change?Justify your answer.
Using the five elements above, what is your current team effectiveness?
What needs to change, and how would you go about it?
Imagine that you are one of a team of five GPs working at a local practice. You want to initiate some changes in the way the team approaches non-traditional medical approaches such as counselling,
What team role(s) are you likely to use?
What are the advantages and disadvantages of each of the eight roles?
Which view of organizational life is most prevalent in your organization?What are the implications of this for the organization’s ability to change?
Which view are you most drawn to personally?What are the implications for you as a leader of change?
Which views are being espoused here? (See A, B, C, D.)
Reflect on an organizational change in which you were involved.How much planning was done at the start? What contribution did this make to the success or otherwise of the change?
Compare the Nadler and Tushman congruence model with William Bridges’ ideas on managing transitions. How are these ideas the same? How are they different?
Reflect on an organizational change in which you were involved that failed to achieve hoped-for results. What were the balancing forces that acted against the change? Use Senge et al’s ideas to
Which model of organizational change would help you to move forward with each of the following changes:• Combining two well-respected universities to form one excellent seat of learning.• Turning
A fast food organization introduced a set of values recently which were well communicated and enthusiastically welcomed. The senior management team publicly endorsed the values and said,‘This is
If Stacey and Shaw have ‘got it right’ with their ideas about how change emerges naturally, does that make books such as this one redundant? Answers on a postcard!
Name your top five contemporary leaders and say why you chose each one. Reflect on how important visionary leadership is to you.
What are the most significant changes that have happened in the world since your childhood? Who was responsible for leading these? Did visionary leadership play a key role?
Draw up a table identifying the pros and cons of:• visionary leadership;• adaptive leadership;• connective leadership.
Re-read Kotter’s (1996) comparison of 20th and 21st century organizational structures, systems and cultures. Then fill in your own ideas about leadership of change.
Use Mary Beth O’Neill’s four roles to analyse a change process in your organization. Who performed which role? How well were the roles performed? What contribution did the performance of these
Draw a pie chart that represents your own use of Goleman’s six leadership styles. Are you using them in the right proportion? If not, what do you plan to do differently and why? Try this exercise
Reflect on an organizational change in which you were involved.Did the ‘sticky moments’ suggested by Rosabeth Moss Kanter arise, and how were they dealt with? What could have been done
Imagine that the organization you work for as a line manager is about to be taken over by one of your key competitors. You have been told that everyone in your area will still have a job, but you
Identify the top five inner leadership strengths that you believe the headmaster or headmistress of an underperforming school needs to have. Use the ideas of Bennis and Covey in the section above,
Reflect on your own leadership using Covey’s seven habits. What are your strengths and weak areas?
Imagine you have just been asked to lead a cultural change programme in a 10,000 strong organization based throughout Europe and the United States. The organization is a microelectronics company
Think of an organization you know well. Taking Dent’s theory of shifting from traditional to emerging world views (Table 9.1), discuss with a colleague how a shift in world view might change what
How would a greater belief in self-organization change your actions as a manager, coach or OD practitioner?

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