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business
understanding management

Questions and Answers of Understanding Management

Why is mentoring such a powerful means of developing an effective workforce?LO.1
How will the growing use of telecommuters, contingent workers, and virtual teams affect HRM? How can managers improve recruiting and retention of these new kinds of employees?LO.1
Think back to your own job experience. What HRM activities described in this chapter were performed for the job you filled? Which ones were absent?LO.1
If you were asked to advise a private company about its EEO responsibilities, what two points would you emphasize as most important?LO.1
It is the year 2012. In your company, central planning has given way to frontline decision making, and bureaucracy has given way to teamwork. Shop floor workers use handheld computers and robots.
By 2020, what percentage of U.S. population will be 65 or older?Between 1998–2008, what will be the percentage increase of workers 55 and older?LO.1
What are the two most racially and ethnically diverse states in the United States?The two least?LO.1
According to a recent Newsweek poll, what percentage of Americans believes gays and lesbians should be given equal rights and opportunities in the workplace?LO.1
Of the 8.7 million immigrants who arrived in the United States between 1980–1990, what percentage has college degrees?What percentage of U.S. natives has college degrees?What percentage of male
What percentage of the total U.S. population speaks a language other than English at home?What percentage of those speaks Spanish?LO.1
Of the 43 million people in the United States with disabilities, how many are working age (16–64)?How many are employed?How many unemployed want to work?LO.1
By the year 2050, what percentage of the total U.S. population will be Asians, Hispanics, blacks, or other non-whites?LO.1
The highest weekly earnings for women come from which group: lawyers, engineers, or physicians?LO.1
Twenty-four percent of wives earn more than their husbands. T F LO.1
Women earn 80 cents on the dollar compared to men. T F LO.1
Fifty-five percent of women with infants under the age of 1 are in the labor force. T F LO.1
The number of working women has doubled since 1970, from 30 million to 60 million. T F LO.1
Fourteen percent of women over the age of 65 live below the poverty line, but only 7 percent of men do. T F LO.1
In families with a working wife, the median income is $68,000; a family without a wife in the paid labor force is $40,000. T F LO.1
Women’s 1999 median earnings working full time, year-round was $28,324.T F LO.1
About 4 million women hold more than one job. T F LO.1
The largest group occupational group for women is secretaries, while the second largest is cashiers. T F LO.1
Of divorced women, 75 percent are in labor force, while 52 percent of married women work. T F LO.1
By 2006, women will account for 50 percent of the total growth in the labor force. T F LO.1
Women account for 47 percent on the total U.S. workforce. T F LO.1
Avoid reliance on your memory. Request the applicant’s permission to take notes; then do so unobtrusively during the interview or immediately after.LO.1
Allow enough time so the interview will not be rushed.Leave time for the candidate to ask questions about the job.The types of questions the candidate asks can be an important clue to his or her
Listen; do not talk. You should spend most of the interview listening.If you talk too much, the focus will shift to you, and you might miss important cues. One expert recommends stating all your
Do not ask questions irrelevant to the job. This is particularly important when the irrelevant questions might adversely affect minorities or women.LO.1
Use open-ended questions in which the right answer is not obvious. Ask the applicant to give specific examples of previous work experiences. For example, do not ask, “Are you a hard worker?” or
Prepare a road map. Develop questions that will reveal if the candidate has the correct background and qualifications.The questions should focus on previous experiences relevant to the current
Know what you want. Before the interview, prepare questions based on your knowledge of the job to be filled.LO.1
Explain the importance of addressing sexual harassment in the workplace.LO.1
Explain affirmative action and why factors such as the glass ceiling have kept it from being more successful.LO.1
Explain the dimensions of employee diversity, as well as the changing workplace and how to manage a culturally diverse workforce.LO.1
Explain how organizations maintain a workforce through the administration of wages and salaries, benefits, and terminations.LO.1
Describe the tools managers use to recruit, select, train, and evaluate employees.LO.1
Explain what the changing social contract between organizations and employees means for workers and human resource managers.LO.1
Describe federal legislation and societal trends that influence human resource management.LO.1
Explain the role of human resource management in organizational strategic planning.LO.1
In what respects does Original Penguin represent a cultural change for Perry Ellis?LO.1
Why has it been important for Perry Ellis to give freedom to a new venture team in order to relaunch Original Penguin?LO.1
In what ways might creativity be designed into the Original Penguin division of Perry Ellis International?LO.1
Does this scene show innovation and innovative behavior?If so, in what form?LO.1
What are the engineers’ options for solving the problem?LO.1
What is the problem in this scene?LO.1
What techniques would you use to overcome union resistance and implement change?LO.1
What is the primary type of change needed: technology, product, structure, or people/culture? To what extent will the primary change have secondary effects on other types of change at the Oconomowoc
Assume you want to lead the change to save the Oconomowoc plant. Describe how you would proceed, using the four stages of the change process described in the chapter: forces, need, initiation, and
Negotiation. Key in the search phrase “negotiation articles”in a search engine such as http://www.wisenut.com.Select one article, print it out, read and highlight relevant points, and be prepared
Creativity. Using information found at the following sites or at another site with creativity information, prepare a three-minute to five-minute oral presentation on any aspect of creativity that
Technological Change. Check out three well-known technology update sites and recommend to your professor the site you think would be most helpful to you in staying current on technology trends. After
Tell a few people, such as Rosen, and combine forces, and then threaten to quit if the project is sold. Make attempts to scuttle the sale to Trichem before it happens and perhaps leak the news to the
Wait for the announcement of the sale of the project and then secure as much support as possible for the staff and families in their relocation: moving expense reimbursement, job placement for
Approach top management with the alternative of selling the project and sending the team temporarily to train staff at Trichem but allowing them to return to different projects at Reed after the
What are the implications for organizational development and change?LO.1
What interventions would you suggest to prevent a recurrence?LO.1
What is your criterion for the above decisions?LO.1
Who is next most responsible? Least responsible?LO.1
Who is most responsible for the death of the beautiful princess?LO.1
Who was inside the organization and who was outside?Where were the boundaries?LO.1
Groups report to the whole class and the instructor leads a discussion on the issues raised.LO.1
In groups of 3–4 discuss your answers.LO.1
Read the introduction and case study and answer the questions.LO.1
Which type of place would you rather work? Why?LO.1
How might productivity differ when there is a climate that supports versus a climate which does not support innovation?LO.1
What comparisons about innovative climates can you make from these two organizations?LO.1
How do large-group interventions differ from OD techniques such as team building and survey feedback?LO.1
Do the underlying values of organization development differ from assumptions associated with other types of change? Discuss.LO.1
To what extent would changes in technology affect new products, and vice versa? Compare the process for changing technology and that for product change.LO.1
Define the roles associated with an idea champion.Why do you think idea champions are so essential to the initiation of change?LO.1
Explain force-field analysis. Analyze the driving and restraining forces for a change with which you have been associated.LO.1
Why do organizations experience resistance to change? What techniques can managers use to overcome resistance?LO.1
What do you see as the major advantages and disadvantages of the open innovation approach?LO.1
Carefully planned change often is assumed to be effective.Do you think unplanned change can sometimes be beneficial to an organization? Discuss.LO.1
What are internal and external forces for change? Which force do you think is the major cause of organizational change in a university? In a pharmaceuticals firm?LO.1
Times of shared crisis, such as the September 11, 2001, terrorist attack on the World Trade Center, can induce many companies that have been bitter rivals to put their competitive spirit aside and
Conflict management. Conflict can occur at any time and place within a healthy organization. For example, a product team for the introduction of a new software package was formed at a computer
Organizational decline/revitalization. Organizations undergoing a period of decline and revitalization experience various problems, including a low level of trust, lack of innovation, high turnover,
Mergers/acquisitions. The disappointing financial results of many mergers and acquisitions are caused by the failure of executives to determine whether the administrative style and corporate culture
Members from key departments—research, manufacturing, and marketing—cooperate in the development of the new product?LO.1
Technical specialists are aware of recent technological developments and make effective use of new technology.LO.1
People in marketing have a good understanding of customer needs.LO.1
Everyone in the work unit receives training in creativity techniques and maintaining a creative climate. 0 1 2 3 5 LO.1
During meetings, the chair is rotated among members. 0 1 2 3 5 LO.1
We discuss how company structure and our actions help or spoil creativity within our work unit. 0 1 2 3 5 LO.1
During meetings, there is much spontaneity and humor. 0 1 2 3 5 LO.1
All members contribute ideas during meetings. 0 1 2 3 5 LO.1
Our meetings are designed to allow people to free-wheel, brainstorm, and generate ideas. 0 1 2 3 5 LO.1
We are encouraged to fill our minds with new information by attending professional meetings and trade fairs, visiting customers, and so on.0 1 2 3 5 LO.1
Our performance reviews encourage risky, creative efforts, ideas, and actions.0 1 2 3 5 LO.1
Assistance is provided to develop ideas into proposals for management review.0 1 2 3 5 LO.1
We are encouraged to seek help anywhere inside or outside the organization with new ideas for our work unit. 0 1 2 3 5 LO.1
Define organizational development and large-group interventions.LO.1
Explain the change processes—bottom up, top down, horizontal—associated with each type of change.LO.1
Discuss the differences among technology, product, structure, and culture/people changes.LO.1
Explain force-field analysis and other implementation tactics that can overcome resistance to change.LO.1
Define sources of resistance to change.LO.1
Explain the techniques managers can use to facilitate the initiation of change in organizations, including idea champions, new-venture teams, idea incubators, and open innovation.LO.1
Describe the sequence of four change activities that must be performed for change to be successful.LO.1

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