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business
understanding management

Questions and Answers of Understanding Management

Do you think Patch Adams is an effective communicator?Why or why not?LO.1
What type of communication does this scene show: Small group, large audience, or persuasive?LO.1
What parts of the communication process appear in this scene? Note each part of the process that you see in the scene.LO.1
Do you think Leroy complained directly to Seaton as he claimed? Why did Leroy and Seaton have so much trouble communicating with one another? What do you suggest to help Seaton improve his listening
What do you think of Langston’s challenge to Leroy about leaving the company as a way to facilitate a more open communication process? As president, would you have encouraged Leroy to participate
What techniques enabled Rich Langston to communicate effectively? What other ideas in addition to the opendoor policy would you suggest for improving communications at Pro-Form?LO.1
Speaking Skills. Use one of the following sites to access and print out an oral presentation evaluation form:http://www.hawaii.edu/gened/oc/informative_eval_form.htm
Listening Skills. The Cyber Listening Lab at http://www..esl-lab.com/ is designed to be used for English as a Second Language (ESL) purposes. For this exercise, however, you will use the site to test
Nonverbal Communication. Read the section in the chapter on “Nonverbal Communication.” Use one of the sites below to find information to add to the text’s coverage of the topic. Be prepared to
Create a new position for him, where he could do the reports and reconciliations for several account managers, and their assistants would concentrate on the public contact work. He would have little
Place him with an account manager who has more time to help him develop his assertiveness and telephone skills and appreciates his knowledge of accounting.LO.1
Give Rasinghe his notice, with the understanding that a job that is primarily paperwork would be a better fit for him. Make the break now rather than later.LO.1
As a class, how can story-telling help managers to solve problems?LO.1
Each group shares its story with the class. Class members guess what the concept or value is of each story.LO.1
Form groups of 3–4 members. Decide on a scenario you will use to write a story. Choose a struggle or conflict at your university, i.e., a head coach in ethics violation, a fraternity censured for
Assume you have been asked to design a training program to help managers become better communicators.What would you include in the program?LO.1
Is speaking accurately or listening actively the more important communication skill for managers? Discuss.LO.1
Why is MBWA considered effective communication?Consider channel richness and nonverbal communications in formulating your answer.LO.1
Some senior managers believe they should rely on written information and computer reports because these yield more accurate data than do face-to-face communications.Do you agree?LO.1
What is the relationship between group communication and group task? For example, how should communications differ in a strategic planning group and a group of employees who stock shelves in a
What do you think are the major barriers to upward communication in organizations? Discuss.LO.1
What is the difference between a discussion and a dialogue?What steps might managers take to transform a discussion into a constructive dialogue?LO.1
Recall an incident at school or work when information was passed primarily through the grapevine. How accurate were the rumors, and how did people react to them?How can managers control information
Why do you think stories are more effective than hard facts and figures in persuading others?LO.1
Describe the elements of the communication process. Give an example of each part of the model as it exists in the classroom during communication between teacher and students.LO.1
How can electronic media such as e-mail and IM improve communication in today’s organizations? How might it lead to poorer communication?LO.1
When talking in a small group of friends or colleagues, I am tense and nervous.1 2 3 4 5 LO.1
When talking in a large meeting of friends or colleagues, I am calm and relaxed.1 2 3 4 5 LO.1
When conversing with a stranger, I am tense and nervous.1 2 3 4 5 LO.1
When presenting a talk to a group of acquaintances, I am tense and nervous.1 2 3 4 5 LO.1
When talking in a large meeting of strangers, I am calm and relaxed.1 2 3 4 5 LO.1
When conversing with an acquaintance or colleague, I am tense and nervous.1 2 3 4 5 LO.1
When presenting a talk to a group of friends, I am calm and relaxed.1 2 3 4 5 LO.1
When talking in a small group of strangers, I am calm and relaxed.1 2 3 4 5 LO.1
When talking in a small group of acquaintances, I am calm and relaxed.1 2 3 4 5 LO.1
When talking in a large meeting of acquaintances, I am tense and nervous.1 2 3 4 5 LO.1
When conversing with a friend or colleague, I am tense and nervous.1 2 3 4 5 LO.1
When presenting a talk to a group of strangers, I am calm and relaxed.1 2 3 4 5 LO.1
When talking in a large meeting of friends, I am tense and nervous.1 2 3 4 5 LO.1
When I am conversing with a stranger, I am calm and relaxed.1 2 3 4 5 LO.1
When presenting a talk to a group of acquaintances, I am calm and relaxed.1 2 3 4 5 LO.1
When talking in a small group of friends or colleagues, I am calm and relaxed.1 2 3 4 5 LO.1
When talking in a small group of strangers, I am tense and nervous.1 2 3 4 5 LO.1
When talking in a large meeting of strangers, I am tense and nervous.1 2 3 4 5 LO.1
When conversing with an acquaintance or colleague, I am calm and relaxed.1 2 3 4 5 LO.1
When presenting a talk to a group of friends or colleagues, I am tense and nervous.1 2 3 4 5 LO.1
When talking in a large meeting of acquaintances, I am calm and relaxed.1 2 3 4 5 LO.1
When conversing with a friend or colleague, I am calm and relaxed.1 2 3 4 5 LO.1
When presenting a talk to a group of strangers, I am tense and nervous.1 2 3 4 5 LO.1
When talking in a small group of acquaintances, I am tense and nervous.1 2 3 4 5 LO.1
Medicate yourself. If you tend towards anxiety attacks or racing heart, see a doctor and see if you might need a prescription for a mild dose of beta blocker, which slows the heart a bit. Some people
Do not worry about mistakes. It is how you learn. Some people keep raising the standards for themselves and then anything less sends them into a panic. Take Barbra Streisand. She kept putting more
Try the basics. If you are oratory-challenged, join an organization like Toastmasters International, whose goal is to have members speak to one another, overcome their fears, and become fearsome
Expose—yourself. Look for the scariest public speaking gig you can find, then confront it face-to-face. Then repeat. The best way to overcome a fear is to face it head on. If you avoid what you
Forget childhood. We all have irrational fears that came from childhood, and you can overcome them by changing your beliefs. If you think that doing a bad job means people will not like you, it might
Describe barriers to organizational communication, and suggest ways to avoid or overcome them.LO.1
Identify the skills managers need for communicating during a crisis situation.LO.1
Explain why open communication, dialogue, and feedback are essential approaches to communication in a turbulent environment.LO.1
Identify how structure influences team communication outcomes.LO.1
Explain the difference between formal and informal organizational communications and the importance of each for organization management.LO.1
Describe the concept of channel richness, and explain how communication channels influence the quality of communication.LO.1
Explain how managers use communication to persuade and influence others.LO.1
Explain why communication is essential for effective management and describe how nonverbal behavior and listening affect communication among people.LO.1
In what ways can P.F. Chang’s employees use the four elements of empowerment to achieve the highest level of performance in their jobs?LO.1
In what ways might managers at P.F. Chang’s use positive reinforcement for their kitchen crew or wait staff?LO.1
P.F. Chang’s offers a menu of extrinsic rewards to its workers.What are some of the intrinsic rewards?LO.1
What rewards potentially exist for Billy Chapel?Remember, this is the last baseball game of his career.LO.1
Do you expect Gus Sinski’s talk to have any effect on Chapel? If it will, what will be the effect?LO.1
What is Billy Chapel’s level of esteem needs at this point in the game?LO.1
As a customer, would you prefer to shop where employees are motivated to make commissions?LO.1
Are higher-level needs met under the commission system?LO.1
What theories about motivation underlie the switch from salary to commission pay?LO.1
Motivating in the New Workplace. Global 500 numberone-ranked Wal-Mart has a huge task in keeping its 1.5 million employees motivated. Go to http://www.walmartstores.com, select the “Benefits”
Creating a Positive Work Environment. Go to this Web site:http://www.betterworkplacenow.com/Locate and print an article of interest related to the topic of motivation. As you read the article,
Acquired needs theory. Take the motivation quiz at the site listed below.http://www.snc.edu/socsci/chair/333/motvquiz.htm After following the scoring instructions at the site, print your scores in
Go to the board of directors and ask for a compromise plan that splits the bonuses between the executives and the workers.LO.1
Go along with the comptroller. It is not fair for the executives to lose so much money. Begin to prepare the workers to not expect much this first year of the plan.LO.1
Ask to appear before the executive committee to argue that the year-end bonus plan for workers be honored.Executives could defer their bonuses until the problem in the structure of the compensation
Each group presents its main points to the class. The instructor will draw on the board a table, similar to the one below, based on information from the class presentations.c. Which motivation
Questions for class discussion:a. How can you build some of these motives for play into a work environment?b. What prevents you from making work more intrinsically motivating, as play is?you choose
Form groups of 3–4 members. Answer this question:What drives you to expend energy on a play activity?For leisure, why do you choose the activities you do?(Do not discuss the particular activities,
The opportunity to develop close friendships in the job 1 2 3 4 5 6 7 LO.1
The authority connected with the job 1 2 3 4 5 6 7 LO.1
The opportunity in that job for participation in the determination of methods and procedures 1 2 3 4 5 6 7 LO.1
The opportunity in that job for participation in the setting of goals 1 2 3 4 5 6 7 LO.1
The opportunity in that job to give help to other people 1 2 3 4 5 6 7 LO.1
The feeling of worthwhile accomplishment in that job 1 2 3 4 5 6 7 LO.1
The prestige of the job outside the company (i.e., the regard received from others not in the company)1 2 3 4 5 6 7 LO.1
The feeling of self-fulfillment a person gets from being in that position (i.e., the feeling of being able to use one’s own unique capabilities, realizing one’s potential)1 2 3 4 5 6 7 LO.1
The feeling of security in that job 1 2 3 4 5 6 7 LO.1
The opportunity for independent thought and action in that job 1 2 3 4 5 6 7 LO.1
The prestige of the job inside the company (i.e., regard received from others in the company)1 2 3 4 5 6 7 LO.1
The opportunity for personal growth and development in that job 1 2 3 4 5 6 7 LO.1
The feeling of self-esteem a person gets from being in that job 1 2 3 4 5 6 7 LO.1
Why might intrinsic factors such as achievement and recognition be less motivating in a poor country such as Nigeria than they are in the United States?LO.1
How can empowerment lead to higher motivation?Could a manager’s empowerment efforts sometimes contribute to demotivation as well? Discuss.LO.1
What theories explain why employees who score high on the Q12 questionnaire are typically highly motivated and productive?LO.1
A survey of teachers found that two of the most important rewards were the belief in the importance of their work and a feeling of accomplishment. Is this consistent with Hackman and Oldham’s job
Would you rather work for a supervisor high in need for achievement, need for affiliation, or need for power?Why? What are the advantages and disadvantages of each?LO.1
One executive argues that managers have too much safety because of benefit and retirement plans. He rewards his managers for taking risks and has removed many guaranteed benefits. Would this approach

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