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business
understanding management

Questions and Answers of Understanding Management

2. As a team, examine the situation through the lens of each of the principles of ethical decision making.What is your fi nal decision? In the world of charitable organizations, the most grueling
3. What role did the ethical intensity of the decision play in your ultimate decision? In the world of charitable organizations, the most grueling activity must certainly be fund-raising.116 Although
1. What are the most diffi cult aspects of responding to a murky situation—those situations in which you sense the presence of unethical and/or illegal behavior, but you haven’t seen unequivocal
2. What are the risks of waiting for unequivocal proof before beginning to take action? What are the risks of acting decisively based on your “gut” sense of a situation? Applying ethical judgment
3. What is different about acting ethically/responsibly within an organizational environment/ culture like that of the Pioneer Fund, versus acting ethically/responsibly as an individual? What are the
1. What is the organization’s mission? It is only the farmer who faithfully plants seeds in the Spring, who reaps a harvest in the Autumn.—B. C. Forbes, founder of Forbes magazine These
2. Who does the organization serve, and how does it serve them? It is only the farmer who faithfully plants seeds in the Spring, who reaps a harvest in the Autumn.—B. C. Forbes, founder of Forbes
3. What percentage of the organization’s donations is used for administrative purposes? What percentage is used to directly benefi t those served by the organization? What is the ratio of
4. What job or task does a typical volunteer perform for the organization? How much time does a typical volunteer give to the organization each week? For what types of jobs does the organization need
5. How does the business community support the organization? It is only the farmer who faithfully plants seeds in the Spring, who reaps a harvest in the Autumn.—B. C. Forbes, founder of Forbes
6. Why are you interested in the activities of this organization? It is only the farmer who faithfully plants seeds in the Spring, who reaps a harvest in the Autumn.—B. C. Forbes, founder of Forbes
1. Based on the clip, what ethical principles do you think most inform William Hundert’s thinking? William Hundert (Kevin Kline), a professor at Saint Benedict’s preparatory school, believes in
2. Describe Sedgewick Bell’s level of moral development ? William Hundert (Kevin Kline), a professor at Saint Benedict’s preparatory school, believes in teaching his students about living a
1. In addition to the farmers, who are Organic Valley’s other stakeholders? Organic Valley Cooperative planted its seeds in the lands and barns of a half-dozen family farmers in Wisconsin nearly 20
2. Does it pay for Organic Valley to be socially responsible? Organic Valley Cooperative planted its seeds in the lands and barns of a half-dozen family farmers in Wisconsin nearly 20 years ago. And
1 Discuss the benefi ts and pitfalls of planning.
2 Describe how to make a plan that works.
4 Explain the steps and limits to rational decision making.
1. What do you need to establish a drug-free workplace:a policy, a set of procedures, or rules and regulations—or maybe all three? The end of the week is always a relief, but this Friday, after
2. As the manager in question, draft the appropriate operational plan(s) for this situation. Think about issues like random versus regular testing, current employees versus future applicants only,
3. Imagine that your drug-testing policy, whatever form it takes, has resulted in your company losing 40 percent of its work force. (That has actually happened to real companies.) What changes, if
1. As a team, use this exercise to practice one of the group decision-making techniques discussed in the chapter. Work together to decide which technique to use. Selling to Wal-Mart Because of your
2. Do you apply to become a Wal-Mart supplier, with all that entails? Why or why not?Selling to Wal-Mart Because of your company’s success, the end-of-theyear accounting review is usually an upbeat
3. If you become a Wal-Mart supplier, what key areas of your operations will need to change and how? Selling to Wal-Mart Because of your company’s success, the end-of-theyear accounting review is
1. Identify your “best company.” Suppose that you are going to develop a plan that will result in your being hired to work for the single BEST COMPANY possible. “Best company” has not been
2. Discuss your plan. Taking turns, individually share your plan with the members of your discussion group. Members should listen carefully, ask questions, and make notes regarding the similarities
3.Create a brochure. Now suppose that your group has been asked to develop a brochure for distribution in college career centers. The brochure will be titled“Getting a Job with Your Dream
4. As a class discuss the following questions:• Did you follow the rational decision-making process in identifying your best company and creating your plan for landing a job with this company?Why,
1. Describe your strengths and weaknesses. Don’t just rely on your opinions of your abilities. Ask your parents, relatives, friends, and employers what they think, too. Encourage them to be honest
2. Write an advertisement for the job you want to have fi ve years from now. Be specific. Describe the company, title, responsibilities, required education, and experience, salary, and benefi ts. Use
3. Create a detailed plan to obtain this job. In the short term, what classes do you need to take?Should you change your major? Do you need a business major or minor or maybe a minor in a foreign
4. Decide when you will monitor and evaluate the progress you’re making with your plan. Career experts suggest that every six months is about right.Pick two dates and write them in your
1. Does Bourne describe a plan to Conklin? If he does, what are the plan’s elements? What is Bourne’s goal? Jason Bourne (Matt Damon) cannot remember who he is, but others believe he is an
2. Does Bourne assess the plan’s execution to determine if it conforms to his goal? If so, what does he do? Jason Bourne (Matt Damon) cannot remember who he is, but others believe he is an
3. Was Bourne’s plan successfully carried out? Why or why not? How does this scene relate to organizational strategic planning? Jason Bourne (Matt Damon) cannot remember who he is, but others
1. What problems does Dwight identify at the opening of the Tag Junkie planning meeting? Making decisions is a big part of any manager’s job. Making the decisions that determine the direction a
2. How does the team incorporate fl exibility into its product plan? Making decisions is a big part of any manager’s job. Making the decisions that determine the direction a company will take is
3. Does what you see in the video qualify as group decision making? Why or why not? Making decisions is a big part of any manager’s job. Making the decisions that determine the direction a company
1. As a team, use this exercise to practice one of the group decision-making techniques discussed in the chapter. Work together to decide which technique to use. Because of your company’s success,
2. Do you apply to become a Wal-Mart supplier, with all that entails? Why or why not? Because of your company’s success, the end-of-theyear accounting review is usually an upbeat occasion, and this
3. Imagine that your drug-testing policy, whatever form it takes, has resulted in your company losing 40 percent of its work force. (That has actually happened to real companies.) What changes, if
2. As the manager in question, draft the appropriate operational plan(s) for this situation. Think about issues like random versus regular testing, current employees versus future applicants only,
1. What do you need to establish a drug-free workplace:a policy, a set of procedures, or rules and regulations—or maybe all three? The end of the week is always a relief, but this Friday, after
Describe the diff erent kinds of industry-level strategies.
3 Explain the diff erent kinds of corporate-level strategies.
3. Give an example of Lonely Planet’s corporate culture at each of the three levels identified in Exhibit 3.4. When you think of corporate culture, the image of suits and ties, pantyhose and pumps
2. Which factors in the external environment could create uncertainty for Lonely Planet? When you think of corporate culture, the image of suits and ties, pantyhose and pumps often springs to mind.
1. Create a list describing how each component of the general and specific external environment affects Lonely Planet. For example, under technology, you could write that the rise of the Internet has
3. In which kind of business environment do you think the culture at Sam’s employer is able to operate most successfully? Set somewhere in the twentieth century, the retro-futuristic world of
2. How easy would it be to change the culture at Sam’s new company? Set somewhere in the twentieth century, the retro-futuristic world of Brazil is a gritty, urban cesspool patched over with
1. Describe the culture at Sam’s new employer. Set somewhere in the twentieth century, the retro-futuristic world of Brazil is a gritty, urban cesspool patched over with cosmetic surgery and
3. “The health inspectors gave a passing grade to the rat-infested Taco Bell just a day before television crews fi lmed the rats running all over the restaurant.That doesn’t instill our viewers
3. If you become a Wal-Mart supplier, what key areas of your operations will need to change and how? Because of your company’s success, the end-of-theyear accounting review is usually an upbeat
2. “Recent outbreaks of E. coli at other Taco Bells in the Northeast were fi nally attributed to contaminated lettuce, so Taco Bell changed suppliers.” To the cameraman: “Get the camera in
1. “Yesterday’s fi lming of rats at an ADF-owned Taco Bell has caused consumers to question the cleanliness of the restaurants where they eat. This restaurant is also owned by ADF Companies. Do
6. Debrief and discuss. As a class, discuss the process and outcomes of this exercise. Consider the following questions and/or others posed by your professor.• Did you sense some cultural affi nity
5. Hold the team meeting. Your professor will allocate a short time for the initial meeting of the TWT. It may occur before or during the class meeting.After the TWT reaches agreement on how it might
4. Discuss recommendations before t he class. Nominees from the musical affi nity groups should discuss their recommendations before the class. Those not on the TWT should observe the process and
3. In groups, discuss what is important about your type of music, and what investments should be made by the TWT team. Keep in mind that the investments made by the TWT team could have a big impact
2. Organize into groups. Your professor will organize you by musical affi nity. If your class is heavily concentrated in one or a few of the musical genres, you may be asked to further divide into
1. In the class session before this exercise, your professor will ask you to submit a survey form or sheet of paper with your name and your preferred musical genre/identity.Identify yourself with one
3. Can you think of a way to allow people to bring pets to work without upgrading the air cleaner or running afoul of OSHA? One of the reasons you accepted a management position at MicroTek several
2. If you choose to stop allowing animals at the offi ce, what effect, if any, do you think the change will have on the company’s culture? One of the reasons you accepted a management position at
4. Think about how the decision-making technique you chose affected the outcome of your decision. Do you think your collective decision would have been different if you had used, say, dialectical
1. Do you buy the expensive air cleaner, or eliminate the pet policy? Why?One of the reasons you accepted a management position at MicroTek several years ago was the company’s laidback culture.99 A
3. Based on the solutions you generated in question 2, how uncertain is the amusement park industry?Why do you think as you do? (Think about the environmental change, complexity, and resources of the
2. Create a list of issues addressing each of the environmental factors discussed in the chapter (economy, technology, political/legal, sociocultural, customer, competitor, supplier, industry
1. Consider the issues that you as the Cedar Point manager are examining as part of this exercise.What other issues should you examine? It couldn’t be a better day to be at Cedar Point amusement
1 Discuss how changing environments aff ect organizations.
1. Effective planning and decision making are crucial to the success of organizations. Your success as a manager will be determined in large part by your planning and decision-making capabilities.
1. Describe your strengths and weaknesses. Don’t just rely on your opinions of your abilities. Ask your parents, relatives, friends, and employers what they think, too. Encourage them to be honest
2. Write an advertisement for the job you want to have fi ve years from now. Be specific. Describe the company, title, responsibilities, required education, and experience, salary, and benefi ts. Use
3. Create a detailed plan to obtain this job. In the short term, what classes do you need to take?Should you change your major? Do you need a business major or minor or maybe a minor in a foreign
4. Decide when you will monitor and evaluate the progress you’re making with your plan. Career experts suggest that every six months is about right.Pick two dates and write them in your
1. Does Bourne describe a plan to Conklin? If he does, what are the plan’s elements? What is Bourne’s goal? Jason Bourne (Matt Damon) cannot remember who he is, but others believe he is an
2. Does Bourne assess the plan’s execution to determine if it conforms to his goal? If so, what does he do? Jason Bourne (Matt Damon) cannot remember who he is, but others believe he is an
3. Was Bourne’s plan successfully carried out? Why or why not? How does this scene relate to organizational strategic planning? Jason Bourne (Matt Damon) cannot remember who he is, but others
1. What problems does Dwight identify at the opening of the Tag Junkie planning meeting? Making decisions is a big part of any manager’s job. Making the decisions that determine the direction a
2. How does the team incorporate fl exibility into its product plan? Making decisions is a big part of any manager’s job. Making the decisions that determine the direction a company will take is
3. Does what you see in the video qualify as group decision making? Why or why not? Making decisions is a big part of any manager’s job. Making the decisions that determine the direction a company
1. Consider the above situation. What are the benefi ts to hiring outsiders to manage your change efforts? As you wipe your feet, you can’t help but notice how messy the carpet is. “Well,
2. Do you pay the $200,000 for the consultancy, do you hire a dedicated change agent, or do you try to marshal internal teams to spearhead a change effort? As you wipe your feet, you can’t help but
1. Is innovation really necessary at Colgate? In other words, in a market saturated with innovation, is there something to be said for the “keep it simple”approach? Explain. Ever since Procter &
2. Do you use the $300 million saved from operational cuts to fund innovation, or do you use the money to better market current products? Ever since Procter & Gamble merged with Gillette, your phone
3. Where do you suggest Colgate look for sources of innovation? Ever since Procter & Gamble merged with Gillette, your phone has been ringing off the hook from investment bankers wanting your
4. As Colgate begins implementing a new innovation strategy, do you recommend that the company follow a compression approach to innovation or an experiential approach? Why? Ever since Procter &
1. Visit http://www.eurekaranch.com and search for the audio clip of what the company does and how it does it. Listen to the clip. What do you think of the three dimensions of creativity? and not
2. At the Eureka Ranch website, fi nd the page on Brain Brew. What is Brain Brew Radio? Is it available in your area? If it is, consider listening to it once a month to hear the creative ideas that
3. Visit http://www.mindwareonline.com and peruse some of the products the company sells. Which products do you fi nd most appealing? If it’s in your budget, order one of the items as a tool to
1. Successfully managing innovation is challenging.Companies must fi nd ways to support creativity and invention, while at the same time screening their investments in support of innovation. This
1. Are Homer and his friends working toward discontinuous change or incremental change?Explain. The movie October Sky is based on the autobiographical book Rocket Boys by Homer Hickam. The talented
2. Which approach to innovation best describes what the “Rocket Boys” are doing? Identify the elements of the approach you choose that are evident in the clip. The movie October Sky is based on
1. How can you apply the concept of innovation streams to the fashion industry? Original Penguin was a 1950s icon—the penguin logo appeared on Munsingwear Penguin knit sport shirts for men, mostly
2. Based on the tour of the store, what kind of work environment would you expect to fi nd at Original Penguin? Original Penguin was a 1950s icon—the penguin logo appeared on Munsingwear Penguin
3. What role does Kolbe play in the Perry Ellis organization? Original Penguin was a 1950s icon—the penguin logo appeared on Munsingwear Penguin knit sport shirts for men, mostly golfers.
What factors are stimulating the growth in world trade?
Compare internationalisation and globalisation. Give a specific example of a company of each type about which you have obtained some information.
Identify three PESTEL factors that have affected Carlsberg.
Outline the difference between a high- and a low-context culture and give an example of each.
Explain accurately to another person Hofstede’s five dimensions of national culture. Evaluate his conclusions on the basis of discussions with your colleagues in Activity 4.4.

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