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business
understanding management

Questions and Answers of Understanding Management

Two businesswomen, former college roommates, are discussing their jobs and careers over lunch. You overhear one saying to the other: “I work for a large corporation, while you own a small retail
Trying to covertly infl uence others, offering only selective information, and structuring events in favor of the desired change, is a way of dealing with resistance by __________.(a)
When a manager listens to users, makes adaptations, and continuously tweaks and changes a new MIS as it is being implemented, the approach to technological change can be described as __________.(a)
__________ change results in a major change of direction for an organization, while __________ makes small adjustments to current ways of doing things.(a) Frame breaking; radical(b) Frame bending;
Which leadership approach is most consistent with an organizational culture that values the full utilization of all diverse talents of all the organization’s human resources?(a) Managing diversity
Pluralism and the absence of discrimination and prejudice in policies and practices are two important hallmarks of __________.(a) the glass ceiling effect(b) a multicultural organization(c) quality
Assume that you are given the job of project manager for building a new student center on your campus. List just fi ve of the major activities that need to be accomplished to complete the new
What four questions could be used to organize the presentation of an up-to-the-moment balanced scorecard in the executive dashboard for a small business?
How does Douglas McGregor’s Theory Y relate to the concept of internal control?
How might feedforward control be used by the owner/manager of a local bookstore?
List the four steps in the controlling process and give examples of each.
In respect to return on assets (ROA) and the debt ratio, the preferred directions when analyzing them from a control standpoint are .(a) decrease ROA, increase debt(b) increase ROA, increase debt(c)
If fi xed costs are $10,000, variable costs are $4 per unit, and the target selling price per unit is $8, what is the breakeven point?(a) 2 (b) 500(c) 2,500 (d) 4,800
In a CPM/PERT analysis the focus is on and the event that link them together with the fi nished project.(a) costs, budgets (b) activities, sequences(c) timetables, budgets (d) goals, costs
When one team member advises another team member that “your behavior is crossing the line in terms of our expectations for workplace civility,” she is exercising a form of control over the
The chart graphically displays the scheduling of tasks required to complete a project.(a) exception (b) Taylor(c) Gantt (d) after-action
Projects are unique one-time events that.(a) have unclear objectives(b) must be completed by a specifi c time(c) have unlimited budgets(d) are largely self-managing
When a UPS manager compares the amount of time a driver takes to make certain deliveries against standards set through a quantitative analysis of her delivery route, this is known as .(a) a
The control equation states: Desired Performance Actual Performance.(a) Problem Magnitude(b) Management Opportunity(c) Planning Objective(d) Need for Action
If an organization’s top management visits a fi rm in another industry to learn more about its excellent record in hiring and promoting minority and female candidates, this is an example of using
When a supervisor working alongside an employee corrects him or her when a mistake is made, this is an example of control.(a) feedforward (b) concurrent(c) internal (d) clan
Management by exception means .(a) managing only when necessary(b) focusing attention where the need for action is greatest(c) the same thing as concurrent control(d) the same thing as just-in-time
When a soccer coach tells her players at the end of a game: I’m pleased you stayed with the game plan,” she is using a/an to a measure performance, even though in terms of outcomes her team
is among the personality characteristics commonly found among entrepreneurs.(a) External locus of control (b) Infl exibility(c) Self-confi dence (d) Low self-reliance
Somewhere around % of American businesses meet the defi nition of “small business”used by the Small Business Administration.(a) 40 (b) 99 (c) 75 (d) 81
The people who take ownership shares in new ventures in return for providing the entrepreneurs with critical start-up funds are called .(a) business incubators (b) angel investors(c) SBDCs (d)
_____ (a) Success as an entrepreneur depends on many factors. Personal capabilities may have very little to do with one’s success. _____ (b) A capable entrepreneur can always shape his or her own
_____ (a) Entrepreneurs are born, not made. _____(b) People can learn to be more enterprising even if they do not start out that way.
_____ (a) Whether or not a salesperson will be able to sell his or her product depends on how effective the competitors are. _____ (b) No matter how good the competitors are, an effective salesperson
_____ (a) Capable entrepreneurs believe in planning their activities in advance. _____ (b) There is no need for advance planning, because no matter how enterprising one is there always will be chance
_____ (a) A person’s success as an entrepreneur depends on social and economic conditions. _____(b) Real entrepreneurs can always be successful irrespective of social and economic conditions.
_____ (a) Entrepreneurs fail because of their own lack of ability and perceptiveness. _____ (b) Entrepreneurs often fail because of factors beyond their control.
_____ (a) Entrepreneurs are often victims of forces that they can neither understand nor control. _____(b) By taking an active part in economic, social, and political affairs, entrepreneurs can
_____ (a) Whether or not you get a business loan depends on how fair the bank offi cer you deal with is. _____ (b) Whether or not you get a business loan depends on how good your project plan is.
_____ (a) When purchasing something, it is wise to collect as much information as possible and then make a fi nal choice. _____ (b) There is no point in collecting a lot of information; in the long
_____ (a) Whether or not you make a profi t in business depends on how lucky you are. _____ (b)Whether or not you make a profi t in business depends on how capable you are as an entrepreneur.
_____ (a) Some types of people can never be successful entrepreneurs. _____ (b) Entrepreneurial ability can be developed in different types of people.
_____ (a) Whether or not you will be a successful entrepreneur depends on the social environment into which you were born. _____ (b) People can become successful entrepreneurs with effort and
_____ (a) These days business and personal success depends on the actions of government, banks, and other outside institutions. _____ (b) It is possible to succeed without depending too much outside
_____ (a) Even perceptive entrepreneurs falter quite often because the market situation is very unpredictable._____ (b) When an entrepreneur’s prediction of the market situation is wrong, he or she
_____ (a) With effort, people can determine their own destinies. _____ (b) There is no point in spending time planning. What is going to happen will happen.
_____ (a) There are many events beyond the control of entrepreneurs. _____ (b) Entrepreneurs are the creators of their own experiences.
_____ (a) No matter how hard a person works, he or she will achieve only what is destined. _____ (b) The rewards one achieves depend solely on the effort one makes.
_____ (a) Organizational success can be achieved by employing competent and effective people. _____(b) No matter how competent the employees are, the organization will have problems if socioeconomic
_____ (a) Leaving things to chance and letting time take care of them helps a person to relax and enjoy life. _____ (b) Working for things always turns out better than leaving things to chance.
_____ (a) The work of competent people will always be rewarded. _____ (b) No matter how competent one is, it is hard to succeed without contacts.
As a participant in a new mentoring program between your university and a local high school, you have volunteered to give a presentation to a class of sophomores on the challenges in the
managers pay special attention to the external environment, looking for problems and opportunities and fi nding ways to deal with them.(a) Top(b) Middle(c) Lower(d) First-line
The accounting manager for a local newspaper would be considered a manager, whereas the editorial director would be considered a manager.(a) general, functional(b) middle, top(c) staff, line(d)
When a team leader clarifi es desired work targets and deadlines for a work team, he or she is fulfi lling the management function of .(a) planning(b) delegating(c) controlling(d) supervising
The process of building and maintaining good working relationships with others who may help implement a manager’s work agendas is called.(a) governance(b) networking(c) authority(d) entrepreneurship
When someone with a negative attitude toward minorities makes a decision to deny advancement opportunities to a Hispanic worker, this is an example of .(a) discrimination(b) emotional intelligence(c)
Among the trends in the new workplace, one can expect to fi nd .(a) more order-giving(b) more valuing people as human assets(c) less teamwork(d) reduced concern for work–life balance
The manager’s role in the “upside-down pyramid”view of organizations is best described as providing so that operating workers can directly serve .(a) direction, top management(b) leadership,
Explain how the “glass ceiling effect” may disadvantage newly hired African American collegegraduates in a large corporation.
You have just been hired as the new head of an audit team for a national accounting fi rm. With four years of experience, you feel technically well prepared for the assignment. However, this is your
Values are personal beliefs that help determine whether a behavior will be considered ethical or unethical. An example of a terminal value is .(a) ambition(b) self-respect(c) courage(d) imagination
Under the view of ethical behavior, a business owner would be considered ethical if she reduced a plant’s workforce by 10% in order to cut costs to keep the business from failing and thus save jobs
A manager’s failure to enforce a late-to-work policy the same way for employees on the day shifts and night shifts is an ethical violation of justice.(a) ethical(b) moral(c) distributive(d)
A manager shows self-governance when he or she always tries to achieve performance objectives in ways that are .(a) performance effective(b) cost effi cient(c) quality oriented(d) ethical and
If the term offshoring describes outsourcing of work and jobs to foreign locations, what is it called when fi rms like Caterpillar move jobs back into the United States from foreign locations?(a)
What term is used to describe the world’s storehouse of natural resources, things like land, water, and minerals?(a) sustainable development(b) global warming(c) climate justice(d) environmental
Health insurance for employees, fl exible work hours to balance work and family responsibilities, and programs to help employees deal with stress in their lives, are ways organizations might try to
Exactly how should sustainability be best defi ned when making it part of a goal statement or performance objective for a business or an organization?
At a reunion of graduates from a college of business at the local university, two former roommates engaged in a discussion about environment and sustainability. One is a senior executive with a
Kim has just returned from her fi rst business trip to Japan. While there, she was impressed with the intense use of work teams. Now back in Iowa, she would like to totally reorganize the workfl ows
The Foreign Corrupt Practices Act makes it illegal for.(a) Americans to engage in joint ventures abroad(b) foreign businesses to pay bribes to U.S. government offi cials(c) U.S. businesses to make
When Limited Brands buys cotton in Egypt, has tops sewn from it in Sri Lanka according to designs made in Italy, and then offers the garments for sale in the United States, this form of international
In Hofstede’s study of national cultures, America was found to be the most compared with other countries in his sample.(a) individualistic (b) collectivist(c) feminine (d) long-term oriented
Business complaints about copyright protection and intellectual property rights in some countries illustrate how differences in can impact international operations.(a) legal environments(b) political
Which is the correct match?(a) Senge–motion study(b) McGregor–analytics(c) Deming–quality management(d) Maslow–Theory X and Y
When a manager notices that Sheryl has strong social needs and assigns her a job in customer relations and gives Kwabena lots of praise because of his strong ego needs, the manager is displaying
A possible misfi t between the mature adult personality and rigid practices of a bureaucratic organization was a major concern of ____________.(a) Argyris (b) Follett(c) Weber (d) Fuller
1. What issues do you need to consider as you make this decision? If you are overwhelmed thinking of a mammoth company like Nike, keep in mind that much smaller companies wrestle with this basic
2. Do you invest in the $400 million software and commit to changing your manufacturing process from a make-to-stock to a make-to-order operation? (At this point, you are only considering
3. How would changing to make-to-order processing for retailers affect how Nike manages its inventory? You’ve never been so energized by a sales pitch in your entire career.90 Consultants from a
4. The more you refl ect on the sales proposal, the more you wonder why Nike would stop at maketo-order processing for retailers. Why not go all the way and do a make-to-order system for the
3. In what ways might Peapod use a customer relationship management system to maintain its competitive advantage in the marketplace? It’s hard to imagine a time before e-commerce. The dot-com boom
5. Think about the price of athletic shoes. If Nike began manufacturing customized products for consumers, how would you expect the changes in manufacturing operations, manufacturing fl exibility,
2. How does Peapod share information both internally and externally? It’s hard to imagine a time before e-commerce. The dot-com boom and bust seems to be ancient history, particularly because so
1. Describe how Peapod uses data mining to process information. It’s hard to imagine a time before e-commerce. The dot-com boom and bust seems to be ancient history, particularly because so many
3. What do you predict will be the next course of action for the Odones? This fi lm tells the true story of young Lorenzo Odone, who suff ers from adrenoleukodystrophy (ALD), an incurable
2. If it is information, who transformed the data into information? Speculate about how such data become information. This fi lm tells the true story of young Lorenzo Odone, who suff ers from
1. Do the scientists present data or information during the symposium? This fi lm tells the true story of young Lorenzo Odone, who suff ers from adrenoleukodystrophy (ALD), an incurable degenerative
2. The U.S. government operates a technology website at http://www.technology.gov/reports.htm. Go there to download a report, “Education and Training for the Information Technology
1. If you are completely new to IT, you might be more comfortable reading about it in the context of your favorite business publication. Walter Mossberg has a regular technology column in the Wall
1. Information is the lifeblood of organizations and one of the keys to sustaining a competitive advantage.The tools for processing and sharing information have improved and proliferated rapidly over
4. Will you invest in a knowledge management project or a mentoring program? Explain your decision. The whistle blows signaling the end of the work day, and you automatically cringe. These days, that
3. What if you developed a mentoring program? What would be the pros and cons of that? The whistle blows signaling the end of the work day, and you automatically cringe. These days, that whistle
2. What are the pros and cons of developing a knowledge management database? What could you do to keep your engineers from becoming overly dependent upon a database? What steps might you take to
1. How can you fi nd out which employees are about to retire? And how do you determine whose knowledge is most critical? Develop a strategy for identifying soon-to-retire workers and ranking the
4. Do you recommend banning camera phones in the workplace? Why or why not? Write a brief memo to the CEO explaining your position. Can You See It Now?After a long weekend working with your
3. How could camera phones improve the collection and dissemination of information in a company? Can You See It Now?After a long weekend working with your information technology team, you are confi
1. As a team, brainstorm a list of service failures that could occur in a salon and day spa. (The examples of a bad haircut, damaged nails, and losing half an eyebrow during a wax job were mentioned
2. Besides cell phones, can you think of other personal items that represent threats to a company’s information, digital or otherwise? What are they? Should companies be able to restrict such items
1. What areas of a company are most likely to be compromised by the presence of camera phones? Can You See It Now?After a long weekend working with your information technology team, you are confi
2. There are bound to be situations that you haven’t planned for. How will you instruct your employees to handle unanticipated problems?As you read in Chapter 5, crisis management planning is an
3. How can a complaint-response system be considered part of delivering quality service?As you read in Chapter 5, crisis management planning is an important component of business planning and
4. What kind of metric(s) can you create to measure the quality of your service delivery? Manufacturing companies typically measure things like on-time delivery, defects per million, production rate
1.. Success in service and manufacturing operations requires managers to maintain high levels of both productivity and quality. High productivity ensures that the company is cost competitive with

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