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business
understanding management

Questions and Answers of Understanding Management

Why is the legal structure of collective bargaining more complex and confusing in the public sector than in the private sector?AppendixLO1
What are the reasons for the current crisis among public sector unions?AppendixLO1
Should management’s strategy toward collective bargaining be (a) opposition to unions and avoidance of collective bargaining or (b)acceptance of unions’ legitimacy and participation in collective
Give an example of mediation or arbitration that you are familiar with and discuss what you consider to be the costs and benefits for the parties involved. What conditions do you think are necessary
Which of the values issues discussed in the last part of the chapter do you agree with most? Which do you disagree with most? Why? What have the authors missed in terms of values questions that you
Which of the four functions, PADS, do you think are going to be most important in the next five years? Why?AppendixLO1
distinguish the types of long-term care communities and the services offered to their customers;AppendixLO1
describe long-term care delivery models;AppendixLO1
understand key business operations and clinical care services in long-term care communities;AppendixLO1
explain the ways in which administrators play a key role in operations, including managing relationships with employees, residents, families, and external community members and
Explain the differences between assisted living communities and skilled nursing communities.AppendixLO1
How do marketing and sales differ between SNFs and LPCs?AppendixLO1
Compare and contrast social services and activities in SNFs to what an older adult may experience in residential care communities. Explain why.AppendixLO1
Describe dining services found in residential care communities. Explain the basis for altering the dining experience in SNFs beyond the CMS requirements.AppendixLO1
Discuss the administrator or executive director’s role in plant maintenance.AppendixLO1
Research the development and use of huddles in health care. Illustrate how the administrator uses huddles to both manage the operation and meet quality standards.AppendixLO1
Identify and describe at least three ways the administrator can bolster communications within the facility.AppendixLO1
What type of personal skills are needed for an administrator to effectively coordinate the service delivered by the various departments?AppendixLO1
Describe the Business Office functions and explain the importance of concierge services.AppendixLO1
Discuss the role of teams in operating residential care and long-term care communities.AppendixLO1
provide a strategic overview of human resources and its essential functions;AppendixLO1
identify types of long-term care workers, including their job functions;AppendixLO1
discuss supply and demand for the long-term care workforce;AppendixLO1
understand recruitment and retention issues for long-term care workers; and AppendixLO1
discuss future trends affecting the long-term care workforce.AppendixLO1
What characteristics of the long-term care workforce makes management of this group unique?AppendixLO1
What are the four broad categories of the long-term care workforce?AppendixLO1
What group of employees makes up the majority of the long-term care workforce?AppendixLO1
List and briefly describe the five basic functions of human resources.AppendixLO1
What laws guide employment practices and aim to protect workers from discrimination?AppendixLO1
What are several methods for recruiting employees?AppendixLO1
Why do human resources managers need to screen workers entering the long-term care workforce? What does screening entail?AppendixLO1
What are the direct and indirect costs associated with turnover?AppendixLO1
What are some key issues related to retention of the long-term care workforce?AppendixLO1
Why is unionization of the long-term care workforce a major issue for long-term care employers, and how can they address it?AppendixLO1
explain the concept of federalism as it applies to the United States legal system;AppendixLO1
differentiate between criminal and civil law cases;AppendixLO1
identify common legal cases healthcare administrators encounter in long-term care settings;AppendixLO1
explain the use of advance directives, such as the healthcare proxy, living will, and physician orders for life-sustaining treatment;AppendixLO1
apply principles of healthcare ethics when confronted with an ethical dilemma;AppendixLO1
understand the importance of health care ethics committees for long-term care communities;AppendixLO1
articulate practical implications of the Elder Justice Act;AppendixLO1
explain services and resources offered by the Long-Term Care Ombudsman program; and AppendixLO1
discuss the role of compliance plans and ethical decision-making strategies in a post-COVID-19 environment.AppendixLO1
Discuss how the concept of federalism affects the ability of states to regulate healthcare today.AppendixLO1
Describe the difference between statutory law and common law.AppendixLO1
Research your state’s policy on Death with Dignity, and describe its provisions. If your state does not have a Death with Dignity law, identify the forces that prevent this type of legislation from
Discuss how the various types of advance directives serve to inform healthcare teams about patients’ wishes.AppendixLO1
Discuss how the expectations of a long-term care healthcare administrator presented in the American College of Health Care Administrators code of ethics affect professional behavior on a daily
Discuss the role that an ethics committee in a long-term care community plays in helping families and physicians make decisions.AppendixLO1
What are some common obstacles to ethical decision making for healthcare leaders?AppendixLO1
What steps should be taken if an administrator suspects abuse of a resident in their long-term care community?AppendixLO1
If an older adult is experiencing problems living independently in the community, or is experiencing elder abuse, what agencies could they access to obtain help, and what steps could be taken to help
What are crisis standards of care (CSC), and what challenges do administrators face in implementing CSC plans?AppendixLO1
track the historical development of regulation as it applies to long-term care services;AppendixLO1
describe political and social influences affecting the development and implementation of long-term services and supports;AppendixLO1
compare the roles of public and private regulation of long-term care providers and organizations;AppendixLO1
identify social and demographic changes that have influenced the development and regulation of assisted living and home and community-based service options;AppendixLO1
understand the connection between quality and regulatory processes for long-term care providers;AppendixLO1
discuss the actions and political impact of public interest groups that are focused on the quality of long-term services and supports.AppendixLO1
Each state has health facility surveyors who are trained in state and federal survey protocols, regulations, and procedures. What are the qualifications, position descriptions, and job
State requirements for the education and certification or licensure of administrators of ALFs and SNFs vary greatly. Select three states, and create a chart comparing the requirements for
Laws regulating ALFs and SNFs vary by state. However, most states’ regulations address emergency/disaster preparedness, fire safety, staff training, medication management, resident privacy, and
What was the significance of the passage of the Omnibus Budget Reconciliation Act of 1987?AppendixLO1
What are the differences in the primary mandates assigned to state and federal health facility surveyors and state ombudsmen?AppendixLO1
What public interest groups, aging services, or professional organizations have the greatest influence on political decisions related to long-term care? Why?AppendixLO1
Research the quality of long-term care services in your community through Medicare’s Care Compare website, and report on two quality of care indicators as well as customer satisfaction data. What
What types of accreditation processes can long-term care providers participate in, and how do they help ensure quality of care for long-term services and supports?AppendixLO1
Research the impact that the 2016 changes in the Federal Long-Term Care survey for nursing homes process have had on facilities undergoing this more focused review.Have nursing homes changed the way
What legislative initiatives helped the integration and inclusion of individuals living with disabilities in their communities? What types of programs are available that address concerns about
distinguish the characteristics of public versus private sources of financing for long-term care services;AppendixLO1
recognize the role of long-term care insurance as a source of payment;AppendixLO1
discuss the impact of the Affordable Care Act on reimbursement for long-term care services;AppendixLO1
relate the assessment process to the need for long-term care services;AppendixLO1
identify and understand a variety of financial management tools used by long-term care administrators in residential and community-based settings;AppendixLO1
summarize new governmental payment initiatives and how they impact long-term care organizations, including COVID-19 initiatives; and AppendixLO1
discuss approaches for financing of long-term care services in the future, including public and private solutions.AppendixLO1
What are the main sources of payment for long-term care services in the United States?AppendixLO1
What impact will the baby boom generation have on the cost of long-term care services over the next decade and beyond?AppendixLO1
Discuss three reasons why long-term care insurance has not been more popular in the United States.AppendixLO1
How does Medicare assess a person’s need for long-term care services in a nursing home setting?AppendixLO1
Describe the types of budgets that can be used by administrators to manage revenues and costs in long-term care organizations.AppendixLO1
What is PPD, and how does it affect content in budget reports?AppendixLO1
Identify and describe two initiatives under the Affordable Care Act to introduce new financing and service delivery programs for long-term care services.AppendixLO1
Compare Medicare’s cost reports and their PEPPER reports, and explain how can they be used by long-term care providers as a quality assurance tool.AppendixLO1
What are the three major financial statements used by long-term care organizations, and what type of information do they provide?AppendixLO1
Identify and describe two financial impacts that COVID-19 has had on long-term care providers.AppendixLO1
define risk and risk management for long-term services and supports, and their connection to quality and safety principles in long-term care organizations;AppendixLO1
define quality and describe its historical development as a management tool in business settings;AppendixLO1
define healthcare quality and discuss the quality tools used in long-term care organizations;AppendixLO1
describe various quality improvement models and applications;AppendixLO1
describe federal government reporting requirements for quality outcomes in long-term care communities in the United States;AppendixLO1
apply principles of resident safety in long-term care organizations.AppendixLO1
Define risk management, and describe how an effective risk management program can ensure quality and safety of long-term care consumers.AppendixLO1
What are some of the key drivers for improving the quality of care and quality of life for long-term care consumers?AppendixLO1
Why is it necessary to understand how quality of care can impact reimbursement for services provided?AppendixLO1
Briefly describe the key features of QAPI.AppendixLO1
Why is the Minimum Data Set an important tool for both quality of care and financial improvement initiatives in nursing facilities?AppendixLO1
Compare and contrast quality assurance and performance improvement.AppendixLO1
Describe the importance of IOM’s six aims for quality improvement.AppendixLO1

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