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business
understanding management

Questions and Answers of Understanding Management

For each competitor, list two or three dimensions along which it competes and at least one different dimension along which you will compete.AppendixLO1
For several of the customer needs and solutions you are most passionate about, draw charts with one or more of your competitors like table 17.2. Along which dimensions do you have the strongest
Autonomous aerial vehicles (“drones”) carrying video cameras are being used to map farmlands and spot crops that are inadequately irrigated or attacked by pests. With what conventional solutions
Google Glass and Baidu Eye are wearable computers that use headmounted cameras and recognize and understand your spoken commands. Google Glass’s camera can take photos or videos on command. Glass
Go with a group of friends into any nearby convenience store such as a 7-Eleven. Walk up and down the aisles. Taking no more than five minutes, without using calculators, and working individually,
You believe that crowdsourced services to deliver anything and everything—from people (Uber and Lyft), to pharmaceuticals, to hard copy books and documents, to meals, to office supplies—will
Your apartment window looks out on a busy freeway. Using a video camera and image recognition software, you can count the number of cars passing in each direction at any time of day, continuously.
How might your start-up most effectively create and benefit from network effects?AppendixLO1
Make a table like table 20.2 showing Customer Needs, Solutions, Possible Partners, Size of Opportunity, etc. Cross out the needs and solutions to which you gave the lowest overall score. Combine
For your company’s solutiona. Using value-based pricing, estimate your sales price and your net sales per unit. For your first year after first shipments to customers, estimate your average
You are Charlie Price of Price and Son of Northampton, England(established 1890). You inherit your late father’s shoe factory and business, which produces 25,000 pairs of classic but unexciting
Your stuffed toy bears are intelligent enough to sense, speak, and respond to each other. How might you market and sell your bears on a subscription basis?AppendixLO1
A few years ago I paid about US$17 and rose eighty-eight stories above ground to visit the Eureka Tower Skydeck, the highest observation deck in Melbourne, Australia, and the southern hemisphere.
When launched in 2005, Google Maps had a single technical advantage(and many disadvantages) relative to the entrenched market leader, AOL MapQuest. That advantage was users’ ability to pan around a
Which form(s) of financing are likely to be best for your company in the next six months? In the next twelve months?AppendixLO1
If raising equity is right for your business, how could you most significantly reduce risk, increase the upside potential of your company for investors, or both?AppendixLO1
Whether your current team consists of just you or many members, what tasks that either you or your team currently perform could you:Delegate to another individual?Automate?Have customers perform on a
Diagram your business processes as a series of steps, some in a series, some in parallel. Make a list of all possible paths from initial customer contact to solution delivery. Prioritize the paths
What is a business or industry that has not been widely franchised?What obstacles have kept it from doing so? How might applying new technologies sidestep those obstacles?AppendixLO1
Review the change of management strategy employed by the Sears CEO, Eddie Lampert, and the impact the reliance on a competitive worldview had on the employees and long-term health of the corporation.
Investigate the writing of Mary Parker Follett. Summarize and evaluate her perspective on conflict.
Analyze your reactions to defense-provoking behaviors. Are there specific aspects of Gibb’s defensive communication climates that seem to elicit a negative reaction from you?
Write an essay about the approach to conflict you learned as a child. Were you taught to use more competition or cooperation? Give specific examples of how you were taught those lessons.
Change the following “You” statements into “I” statements.A. “You are so inconsiderate. You never think about my feelings.”B. “You need to finish one thing before you start
Have you been employed in a workplace that had a particularly defensive or supportive climate?In Gibb’s terms, what kinds of communication characterized the workplace? Did the climate in the
Analyze Case 3.2, “Your Call.” Which approach to conflict is each party embracing? How do you know?
Some board games can be converted to a noncompetitive mode by using a universal team approach. In games like Trivial Pursuit, no matter how many individuals are playing, select two tokens and put
Are there tensions among groups on your campus based on attributions one group makes toward another? For example, do athletes have trouble being accepted into the best workgroups in classes based on
Analyze the film Why Him? Which theory best explains the conflict between the dad (played by Bryan Cranston) and the rich fiancé, Laird Mayhew (played by James Franco)?
Develop a “rule” about how conflict should be managed between teachers and students. Is the rule you created similar to or different from what has occurred in the past when students and teachers
Assess a current relationship using exchange theory. What are the benefits of the relationship?What are the costs?
Identify a pattern of behavior you are curious about. Which theory in the chapter helps explain what you have observed?
Game theory has a prominent role in a wide variety of films. For example, in Sherlock Holmes(a BBC series, 2012), Sherlock and Moriarty engage in a test of game theory in “The Final Problem”
Select a theory of conflict not discussed in this chapter, such as standpoint theory, the coordinated management of meaning theory, or narrative theory. What insights about conflict can be gained
Select two theories from the chapter. Review published research to understand more about the two theories. Write a paper that compares the theories’ assumptions and the type of research questions
Your professor makes a comment that people of “your generation,” as a whole, are less patriotic than her generation. You are offended and tell your friend about it.
Your sister keeps texting you about how crummy her car is. You realize that the reason she told you about her car problems was because she wanted to borrow your car again.You don’t want to lend it
You trip over an uneven sidewalk in front of the student union center and break your ankle. You are trying to decide whether to sue the university for damages.
Two members of the debate team argue for and against changing national policies based on the effects of climate change.
A newly married couple differs on what to do with their money. He wants to save and invest to build wealth and buy items only when enough cash is saved to make the purchase.She wants to borrow money
You are house-training your puppy. He is far enough along to know what you want him to do, but he gets mad when you are gone all day and urinates on the kitchen floor.
You have been planning for months to go home with your roommate over the holiday break and visit his family. One day, your roommate says you should “find something else to do over break because
You are waiting to get your free tickets to a concert on campus. Four students arrive and get in line while thanking the person ahead of you for saving a place for them. You are very annoyed.
Compare the definition of conflict in this text to other definitions of conflict. How are the definitions different? What common threads run through all of the definitions?
Consult textbooks or journal articles to learn more about group or organizational conflict.Write a paper that describes how group or organizational conflict differs from interpersonal conflict.
Provide an example of how Deutsch’s crude law on social relationships has played out in real life.
Select a recent interpersonal conflict you experienced. Describe the conflict using Barnlund’s six views.
What disagreement from your past had the greatest impression on you? Describe the conflict and then compare what occurred to the definition of interpersonal conflict. According to the definition of
How would you answer the questions posed in the following:“I have frequent conflict with my friends and spouse; is there something wrong with me?”“I just ignore conflicts whenever they come up;
As a group, discuss instances during past encounters where misperception or lack of communication played a role in the conflict.
In groups, select two people willing to talk about their first impressions of each other. As they discuss their first impressions, diagram their experience using Barnlund’s six views.
3. What do you think is the most difficult part of Kolbe’s job? Why? Penguins have always been cool. But golf shirts with a little fl apping bird printed on them experienced a lull in coolness. In
2. Which management roles does Kolbe fulfill in the course of the video segment? Penguins have always been cool. But golf shirts with a little fl apping bird printed on them experienced a lull in
1. Describe the conceptual skills you think Chris Kolbe needs for his job as vice president of Original Penguin. Penguins have always been cool. But golf shirts with a little fl apping bird printed
3. What managerial roles do you see in the clip?Jimmy “B-Rabbit” Smith, Jr. (Eminem), wants to be a successful rapper and to prove that a white man can create moving sounds. He works days at a
2. What management function is Manny fulfi lling when he considers giving Jimmy extra shifts?Jimmy “B-Rabbit” Smith, Jr. (Eminem), wants to be a successful rapper and to prove that a white man
1. What kind of manager is Manny?Jimmy “B-Rabbit” Smith, Jr. (Eminem), wants to be a successful rapper and to prove that a white man can create moving sounds. He works days at a plant run by the
8. What have been your biggest mistakes thus far?Could you have avoided them? If so, how? Welcome to the fi rst “Develop Your Career Potential”activity! These assignments have one purpose: to
7. Think about the skills and knowledge that you need to be effective in your job. What are they, and how did you acquire them? Welcome to the fi rst “Develop Your Career Potential”activity!
6. What are the critical differences between average managers and top-performing managers? Welcome to the fi rst “Develop Your Career Potential”activity! These assignments have one purpose: to
5. What do you like best about your job? Welcome to the fi rst “Develop Your Career Potential”activity! These assignments have one purpose: to help you develop your present and future
4. What, if anything, do you dislike about the job? Welcome to the fi rst “Develop Your Career Potential”activity! These assignments have one purpose: to help you develop your present and future
3. What are the major stresses and challenges you face on the job? Welcome to the fi rst “Develop Your Career Potential”activity! These assignments have one purpose: to help you develop your
2. What do your subordinates expect from you on the job? Welcome to the fi rst “Develop Your Career Potential”activity! These assignments have one purpose: to help you develop your present and
1. Briefl y describe your current position and responsibilities. Welcome to the fi rst “Develop Your Career Potential”activity! These assignments have one purpose: to help you develop your
3. Do you implement RFID at Hartsfi eld-Jackson immediately, or do you schedule a trip to Furth, Germany, before deciding? Or do you decide not to implement RFID at all? What a trip!84 You’re
2. Additional information gathering at Siemens’s mock airport is a good idea, but who to send?Identify how many and which type of managers to recommend for a fact-fi nding team and to tour the
1. Implementing RFID is a complex situation that draws on many managerial roles. Describe the ways that the management team from Hartsfi eld-Jackson will fulfi ll Mintzberg’s managerial roles and
4. Regardless of Andrew’s situation, would it be better in the long run for your company to continue or end its “no moonlighting” policy? Although you’ve been in your new executive management
3. Do you break the company policy and give Andrew a raise three months early, or not? If not, how do you handle the moonlighting situation? Explain your decision. Although you’ve been in your new
2. What are the advantages and disadvantages to giving Andrew a raise before the customary period? Although you’ve been in your new executive management position for barely a year, you have had
1. How is this decision emblematic of your job as a manager and your transition into that position? Although you’ve been in your new executive management position for barely a year, you have had
8 Explain how and why companies can create competitive advantage through people.
7 Describe the transition that employees go through when they are promoted to management.
6 Discuss the top mistakes that managers make in their jobs.
5 Explain what companies look for in managers.
4 Explain the major roles and subroles that managers perform in their jobs.
3 Describe diff erent kinds of managers.
1 Describe what management is.
Tom Taylor, the sales manager, was told by his superior, Carl Bauer, to take an order from a new customer for a batch of products. Both Tom and Carl knew that the products ordered would only
Nancy Bush, the plant manager, needs to decide whether to make or buy a component for the company’s core product. She would like the advice of her production supervisors, since they must implement
Student A, in order to graduate on February 4, works hard to finish her master of engineering report by the due date of January 8.She is planning to return to her home country immediately thereafter
The engineering manager of Company A proposes to install an automated barcode scanner costing $4000. He estimates that he can save about 100 hours of labor time per month, as products can now be
The new millennium imposes a number of challenges on business managers, who are different from engineering managers and technology managers. Name a few such challenges.
In the literature, it is generally said that innovations in the service sectors are lagging behind those in the manufacturing sectors. Explain why this might indeed be so.
There have been a number of articles in the business literature proclaiming the potentially large contributions that data mining could make to the service sectors.Show an example in which the
On the eve of leaving her alma mater, Stacy Engineer remembers the encouraging words of the commencement speaker: “Graduation is the happy beginning of an exciting life ahead.” She is, of course,
The company has always been focused on the high-quality and high-price end of the market. Now, market intelligence indicates that some competitors are planning to enter the low-price and low-quality
Mission and value statements are indicative of the direction in which a company is headed. What are typically included in the statements of mission and values of well-known companies in the United
What are included in the typical operational guidelines some industrial companies have developed? Please comment.
There are always risks (risks of failure) associated with the experimentation of a new manufacturing process or with entry into a new global market. How should one decide to proceed or not to proceed
The marketing director needs to submit a strategic plan for entering a new market.She knows she needs long periods of uninterrupted time. She considers two options: (1) staying at home to do the plan
XYZ Company has been a one-product company focused on developing and marketing a package of innovative enterprise resource planning (ERP) software specialized for law firms and operated in computers
Sandy Smith is about to graduate from the University at Buffalo with a master’s degree in engineering and a GPA of about 3.8. She wants to find a good job that allows her to best utilize her
What type of organizational structure is best suited for developing a new product that requires a high level of specialization in several functions and for which the time to market represents a
A materials manager suspects that the quality of work within her department has been deteriorating. She wants to introduce a program of change to advance quality.What steps should she take?
Status: People tend to be drawn toward persons well known for their technical skills, abilities, special accomplishments, experience, tenure, charisma, interests, peer recognition, and acceptance,
Group: Coalitions form to advance shared interests. Fitness centers on site, day-care centers, toastmasters groups, foreign-language study groups, and bridge clubs are such examples.
Location: Depending on the flow of vital information, people tend to migrate toward critical locations, such as the offices of executive assistants, the desks of secretaries, and water coolers.
Preparation of the company product that was promised to a major customer is running late, and there is intense pressure on the production team to deliver the product. The director of production is

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