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understanding management

Questions and Answers of Understanding Management

2. What role does nonverbal communication play at NEADS? Suppose you woke up one day and couldn’t see. Or perhaps you couldn’t hear, couldn’t speak, or couldn’t walk. How would you
3. Why are listening skills so important at NEADS? Suppose you woke up one day and couldn’t see. Or perhaps you couldn’t hear, couldn’t speak, or couldn’t walk. How would you communicate and
1. Can you control employees’ printing and copying habits? You’ve just looked at your company’s total spending and it’s way too high, particularly in the areas of energy and supplies.87 Top
2. What control measures can you implement that relate only to controlling the machines? You’ve just looked at your company’s total spending and it’s way too high, particularly in the areas of
3. What control measures can you implement that relate only to controlling employee behavior? You’ve just looked at your company’s total spending and it’s way too high, particularly in the
4. How do you get your printing problem under control: controlling machines, controlling employees, or both? You’ve just looked at your company’s total spending and it’s way too high,
1. As a team, identify where more control is needed at H & R Block. Is control in these areas possible?Explain. When you fi rst came to H & R Block four years ago, you had a vision: increase the
2. Build a balanced scorecard for H & R Block that proposes objectives and measures for each the four quadrants of the card (fi nancial, customer, internal, and learning). When you fi rst came to H &
1. Control is one of the most controversial aspects of management. Exercising too much control can foster employee resentment and bureaucratic delays. Exercising too little control can raise employee
1. Identify and describe a point in your life when you failed. Don’t write about simple or silly mistakes.The difference between a failure and a mistake is how bad you felt afterwards. A real
2. Describe your initial reaction to the failure. Were you shocked, surprised, angry, or depressed? Initially, who or what did you blame for the failure?Explain. There is the greatest practical
3. One purpose of control is to identify and correct performance deviations. With that in mind, describe three mistakes that you made that contributed to your failure. Now that you’ve had time to
1. What kind of control is being used by Central Services? Brazil takes place in a retro-futuristic world in which automation pervades every facet of life, but paperwork, ineffi ciency, and
2. Tuttle describes a paradox of control. What is it? Brazil takes place in a retro-futuristic world in which automation pervades every facet of life, but paperwork, ineffi ciency, and mechanical
3. What kind of control does Tuttle seem to prefer? Explain. Brazil takes place in a retro-futuristic world in which automation pervades every facet of life, but paperwork, ineffi ciency, and
1. What types of feedforward controls might Peapod use in the next few years? The grocery industry is a like a food fi ght without the mess. It is so competitive that only the strongest survive. Now
2. Using the feedback control model, identify at least two standards that Peapod might establish. The grocery industry is a like a food fi ght without the mess. It is so competitive that only the
3. What elements would you expect to be in each quadrant of Peapod’s balanced scorecard? The grocery industry is a like a food fi ght without the mess. It is so competitive that only the strongest
3. What do you think is the advantage of dividing HR functions into four distinct quadrants? Whether a company employs fi ve or fi ve thousand people, its greatest resource is those workers. Many of
2. Which areas of human resources are handled by PepsiCo’s administrative experts? Whether a company employs fi ve or fi ve thousand people, its greatest resource is those workers. Many of
1. What do you think the role of the employee champion is in terms of the human resource (HR)function discussed in the chapter? Whether a company employs fi ve or fi ve thousand people, its greatest
3. Do you predict that Jiff Ramsey will be successful as a Kit Ramsey substitute? This fi lm, which brought Steve Martin and Eddie Murphy together for the fi rst time, off ers a funny look at
2. Is there a good person-job fi t of Jiff Ramsey in the screen role of Kit Ramsey? This fi lm, which brought Steve Martin and Eddie Murphy together for the fi rst time, off ers a funny look at
1. Does Bobbie Bowfi nger have a set of valid selection criteria for fi lling the role of a Kit Ramsey lookalike? Does Bowfi nger apply the criteria uniformly to each applicant? This fi lm, which
3. Debrief as a class. Students should open with comments from each perspective: (1) HR attorneys,(2) hospital administrators, and (3) nursing shift managers.What are some of the particular concerns
2. 2a: Outline a plan. The day and the night nursing shift managers should work together to sketch out a plan for making progress on the three concerns of Montclair Hospital administration (hiring,
1. Get into groups. Your professor will assign you to groups of four or fi ve students. One student will be given the role of HR attorney for the applicants, two students the role of nursing shift
4. Do you hire an applicant who meets a good number of the job requirements and is generally compatible with the corporate culture; or do you wait for the perfect candidate, even if that means
3. How would loosening up the job specifications affect your training needs? When your systems engineer left to have a baby, you had no idea how hard it would be to replace her.159 You’d heard the
2. What are the risks to loosening up the job specifi cations? When your systems engineer left to have a baby, you had no idea how hard it would be to replace her.159 You’d heard the labor market
1. What are the risks to keeping the job requirements tightly structured? When your systems engineer left to have a baby, you had no idea how hard it would be to replace her.159 You’d heard the
3. How can businesses mitigate the unintended impact of the FMLA? This isn’t the fi rst time you’ve had an employee who wanted to take leave under the Family and Medical Leave Act (FMLA). The act
2. Do you have a frank discussion with Cal and ask him if he plans to return after his leave, or do you just plan around him? This isn’t the fi rst time you’ve had an employee who wanted to take
1. How do you handle Cal’s three-month absence with the least disruption? This isn’t the fi rst time you’ve had an employee who wanted to take leave under the Family and Medical Leave Act
8 Discuss the four kinds of employee separations: termination, downsizing, retirements, and turnover
7 Describe basic compensation strategies and explain how they aff ect human resource practice.
6 Discuss how to use performance appraisal to give meaningful performance feedback.
5 Describe how to determine training needs and select the appropriate training methods.
4 Describe the selection techniques and procedures that companies use when deciding which applicants should receive job off ers.
3 Explain how companies use recruiting to fi nd qualifi ed job applicants.
2 Explain how diff erent employment laws aff ect human resource practice.
1 Describe the basic steps involved in human resource planning.
3. Describe a situation in which confl ict might arise in a NEADS team. All the teams you have encountered in this chapter have been teams of people. NEADS, the National Education for Assistance Dog
2. What factors determine the cohesiveness of NEADS teams? All the teams you have encountered in this chapter have been teams of people. NEADS, the National Education for Assistance Dog Services,
1. Describe the characteristics of a typical NEADS team, using the criteria discussed in the chapter. All the teams you have encountered in this chapter have been teams of people. NEADS, the National
3. Does mission commander Jim Lovell successfully manage the group dynamics to return the group to a normal state? This fi lm re-creates the heroic eff orts of astronaut Jim Lovell (Tom Hanks), his
2. Is this intergroup confl ict or intragroup confl ict? What eff ects can such confl ict have on the group dynamics on board Apollo 13? This fi lm re-creates the heroic eff orts of astronaut Jim
1. What triggers the confl ict in this scene? This fi lm re-creates the heroic eff orts of astronaut Jim Lovell (Tom Hanks), his crew, NASA, and Mission Control to return the damaged Apollo
4. What will your management team need to do to help EBO teams be successful? Remember, the whole point of looking into EBOs is to increase IBM’s revenue and reach. Evenings at home are the only
3. Who would you choose to lead the EBO teams—experienced executives who are successfully managing established divisions or less experienced managers who want to prove themselves? Explain your
2. If you do use teams, what kind of team would be best in the situation described? In other words, how much autonomy should teams working on EBOs have? Evenings at home are the only time you can
1. Are teams a good idea for IBM’s emerging business opportunities (EBOs) given the company’s culture and well-defi ned organization? Why or why not? Evenings at home are the only time you can
2. If you were to include star players on your team, what should you do to make sure the team is not dysfunctional and is able to perform as well as expected? Explain. What criteria will you use to
1. Briefl y discuss the advantages and disadvantages of assembling a team composed of (a) star players, and (b) ordinary players. What criteria will you use to assemble a work team?140 Is a team
3. How does Lonely Planet benefi t from its fl at organizational structure (limited hierarchy)? What does a fl at structure indicate about the organization? When travelers Tony and Maureen Wheeler
2. What type of departmentalization does Lonely Planet use? Do you think another type of departmentalization would be as or more successful? Which one? Why? When travelers Tony and Maureen Wheeler
1. In what ways is Lonely Planet decentralized? In what ways is it centralized? When travelers Tony and Maureen Wheeler founded Lonely Planet in the early 1970s, they didn’t intend to create a
3. Describe the atmosphere at the restaurant. Reality Bites is an American fi lm starring Winona Ryder, Ethan Hawke, Ben Stiller, Steve Zahn, Janeane Garofalo, and David Spade. The plot follows the
2. Is the cashier position a line or staff function? Reality Bites is an American fi lm starring Winona Ryder, Ethan Hawke, Ben Stiller, Steve Zahn, Janeane Garofalo, and David Spade. The plot
1. Using the terms from the chapter, outline the job of cashier as Spade is describing it in the clip. Reality Bites is an American fi lm starring Winona Ryder, Ethan Hawke, Ben Stiller, Steve Zahn,
3. Answer the following questions after you have worked the job or conducted your interviews. What most surprised you about this job? What was easiest?What was hardest? Explain. Now that you’ve had
2. Since the best way to see things from someone else’s perspective is to “work” in his or her shoes, see if you can spend a day, a morning, or even two hours performing one of these jobs. If
1. Describe the job-related differences or tensions where you work. Who is involved? What jobs do they do? Explain why the job-related differences or tensions exist. Why is learning to see things
1. Effective organization is vital to the accomplishment of company objectives. Two critical aspects of effective organization are departmentalization and the design of jobs. In this role play
3. Do you outsource production, which will by itself achieve your cost-cutting goal, or do you outsource a smattering of other functions and keep Lego a“toymaker” rather than a “toy
2. What do you think Lego’s core and noncore business activities should be? By defi nition, toys should be fun. Unfortunately for you, competing in today’s toy industry is anything but.77
1. What risks, if any, does outsourcing pose to Lego’s corporate identity? By defi nition, toys should be fun. Unfortunately for you, competing in today’s toy industry is anything but.77
3. Is it possible to redesign the very specialized job of a garbage collector to make it more satisfying? Is a redesign feasible? In other words, do you redesign the job or keep it as is? Explain
2. Assume that the trash collection job is not internally motivating. Identify areas where you can strengthen the job’s core characteristics and give specifi c examples.Glancing at the newspaper
1. Can you use the job characteristics model (JCM) to redesign the job of the trash collector to be internally motivating? How? Glancing at the newspaper machine in the lobby, you are happy to see
5 Describe the methods that companies are using to redesign external organizational processes(that is, interorganizational processes).
4 Explain the methods that companies are using to redesign internal organizational processes(that is, intraorganizational processes).
3 Discuss the diff erent methods for job design.
2 Explain organizational authority.
1 Describe the departmentalization approach to organizational structure.
3. Which of the forms for global business do you think Lonely Planet is using? Explain. For a company such as Lonely Planet, the idea of a borderless world is nothing new. Founded in Australia by
2. How does the image being proposed for the global campaign illustrate the need to be aware of cultural diff erences? For a company such as Lonely Planet, the idea of a borderless world is nothing
1. To what extent does Lonely Planet practice global consistency versus adaptation? For a company such as Lonely Planet, the idea of a borderless world is nothing new. Founded in Australia by Tony
3. What do you propose that Elliot do for the rest of his time in Japan? The New York Yankees trade aging baseball player Jack Elliot (Tom Selleck) to the Chunichi Dragons, a Japanese team. This
2. Is he culturally sensitive or insensitive? The New York Yankees trade aging baseball player Jack Elliot (Tom Selleck) to the Chunichi Dragons, a Japanese team. This lighthearted comedy traces
1. Does Jack Elliot behave as if he had had cross-cultural training before arriving in Japan? The New York Yankees trade aging baseball player Jack Elliot (Tom Selleck) to the Chunichi Dragons, a
3. Research regional and local periodicals to learn about the norms in the other culture. You might also talk with a friend who attends college in a different region or state to get a more personal
2. Once you have an outline of your geographic culture, try to identify the group most opposite to your own. For example, if you consider yourself a New Yorker, you may think of a Mississippian or a
1. Think of yourself as a member of a particular geographical cultural group. (In the United States, we are conditioned to think of cultural groups based on ethnicity and race, but for this exercise,
1. One of the major dilemmas in global management concerns the degree to which a multinational fi rm should adapt its business practices to particular locations and cultures versus the degree to
3. Determine what, if anything, the company should do to prepare the chosen candidate for the Asian assignment. As a member of the regional sales management team for a multinational corporation with
2. Did the decision-making process change your mind?How so? As a member of the regional sales management team for a multinational corporation with offi ces located on almost every continent, you’ve
1. Use either the stepladder technique or the nominal group technique (see Chapter 5) to decide which candidate the company should send abroad. Defend your decision. As a member of the regional sales
3. If you were in charge, would you keep the Starbucks in Beijing’s Forbidden City (and the Insadong district of Seoul, for that matter), or would you close those outlets and pursue growth
2. Using Hofstede’s Cultural Dimensions and the information in Exhibit 8.9, outline an explanation for Starbucks’s Forbidden City problems based on cultural differences between the United States
1. Should Starbucks pursue areas near national historic sites and tourist attractions of foreign countries for placement of new international locations? Forbidden Lattes?There’s no denying
1 Discuss how the nature of management jobs creates the possibility for ethical abuses.
2 Identify common kinds of workplace deviance.
4 Describe what infl uences ethical decision making.
6 Explain to whom organizations are socially responsible.
7 Explain for what organizations are socially responsible.
1. Which level of social responsibility best describes your company’s current operations? Your heart is racing as you stand in front of the gathering of customers.115 Though not usually at a loss
2. What environmental vision do you communicate to your task force? In other words, what social responsiveness strategy will you adopt at Interface? Your heart is racing as you stand in front of the
3. Can sustainability be economically viable for Interface?Defend your answer Your heart is racing as you stand in front of the gathering of customers.115 Though not usually at a loss for words, you
1. Rank the ethical intensity of the decision. Consider assigning a numerical value to each of the six factors listed on page 124, on a scale of, say, 1 to 5. Add the six values together and assess

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