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business
understanding management

Questions and Answers of Understanding Management

What is your impression of this employee-friendly culture? Would this work in other organizations? Why or why not? What would it take to make it work?
How might an understanding of organizational behavior help CEO Jim Goodnight lead his company? Be specific. How about first-line company supervisors? Again, be specific.
What do you think has contributed to SAS’s low turnover? Why is low turnover good for a company?
Look back at the statement made by the SAS employee on the Best Companies survey. What does that tell you about the importance of understanding individual behavior?
Do you think pay-for-performance programs really work?
What would it be like to work at Patagonia? (Hint: Go to Patagonia’s Web site and find the section on jobs.) What’s your assessment of the company’s work environment?
Using what you’ve learned from studying the various motivation theories, what does Patagonia’s situation tell you about employee motivation?
If you were managing a team of Patagonia employees in the retail stores, how would you keep them motivated?
Describe the elements of ROWE. What do you think might be the advantages and drawbacks of such a program?
Using one or more motivation theories from the chapter, explain why you think ROWE works.
What might be the challenges for managers in motivating employees in a program like this?
Does this sound like something you would be comfortable with? Why or why not?
What’s your interpretation of the statement that “Work is something you do, not a place you go”? Do you agree? Why or why not?
Do you think most managers in real life use a contingency approach to increase their leadership effectiveness? Explain.
What do you think? Is it ethical for a leader to go undercover in his or her organization? Why or why not?
What do you think about Buckley’s statement that leaders and managers differ? Do you agree? Why or why not?
Take each of the six leadership attributes that the company feels is important.Explain what you think each one involves. Then discuss how those attributes might be developed and measured.
What did this case teach you about leadership?
Describe the leadership lessons you think Starbucks Leadership Lab provided store managers.
What role do you think an organization’s culture plays in how its leaders lead?Relate this to the story told above.
Using the behavioral theories as a guideline, what do you think would be more important to a Starbucks store manager: focus on task, focus on people, or both? Explain.
How might a Starbucks store manager use situational leadership theory?Path-goal theory? Transformational leadership?
Look at the description of the types of people Starbucks seeks. What individual behavior issues might arise in managing these types of people?(Think in terms of attitudes, personality, etc.)What work
Using the Job Characteristics Model in Exhibit 17–6, redesign a part-time hourly worker’s job to be more motivating. Do the same with a store manager’s job.
Does Starbucks “care” too much for its partners?Can a company ever treat its employees too well?Why or why not?
What is the role of competitive advantage? Provide examples of the different types of competitive advantage.
How is strategic management illustrated by this case story?
How might SWOT analysis be helpful to Inditex executives? To Zara store managers?
What strategic implications does Zara’s move into online retailing have?(Hint: Think in terms of resources and capabilities.)
Using Porter’s framework, describe Netflix’s competitive strategy. Explain your choice.
What competitive advantage(s) do you think Netflix has? Have its resources, capabilities, or core competencies contributed to its competitive advantage(s)?Explain.
How will Netflix’s functional strategies have to support its competitive strategy? Explain.
What do you think Netflix is going to have to do to maintain its competitive position, especially as its industry changes?
With regard to organizational designs, what do you understand by the term team structure?
Outline the disadvantages of a learning structure.
How does a cross-functional team work?
Why do you think it would be a challenge to manage global structural issues in organizations these days?
The boundaryless organization has the potential to create a major shift in the way we work. Do you agree or disagree? Explain.
What do you think? Is there such a thing as “ethical hacking?”
What ethical issues do you see here? What are the implications for various stakeholders in this situation?
What can managers and organizations do to help employees who work from home be efficient and productive?
What do you think about using “volunteers” to do work that other people get paid to do?
If you were in Mark Studness’s position, what would you be most concerned about in this arrangement? How would you “manage” that concern?
How do these “volunteers” fit into an organization’s structure? Take each of the six elements of organizational design (see Chapter 10, pages 321–332) and discuss how each would affect this
Some critics claim that corporate HR departments have outlived their usefulness and are not there to help employees, but to keep the organization from legal problems. What do you think? What benefits
What are the benefits and drawbacks of realistic job previews? (Consider this question from the perspective of both the organization and the employee.)
Should an employer have the right to choose employees without governmental interference? Support your conclusion.
Research and describe the steps being made in your country with regard to autistic employees or those with other challenges.
Many managers say that evaluating an employee’s performance is one of their most difficult tasks. Why do you think they feel this way? What can organizations (and managers) do to make it an
What’s your impression of the color-coded system suggested by the former CEO? As a store department supervisor, how would you have approached that?
What could JCPenney executives have done to make this process more effective?
Many companies have a goal of becoming more environmentally sustainable. One of the most important steps they can take is controlling paper waste. Choose a company—any type, any size.You’ve been
To what extent do you think it’s ethical for businesses to impose such strict rules on guests?
Would it be legal for the hotel to exclude some customers from the restrictions?
How would you react if a business imposed overly restrictive rules on you?
What role do you think goals would play in planning the change in direction for the company? List some goals you think might be important. (Make sure these goals have the characteristics of
What contingency factors might affect the planning Garmin executives have to do? How might those contingency factors affect the planning?
What planning challenges do you think Garmin executives face with continuing to be the global market leader? How should they cope with those challenges?
Refer to Exhibit 3-6.How would a first-line manager’s job differ in these two organizations? How about a top-level manager’s job?
Classrooms have cultures. Describe your classroom culture using the seven dimensions of organizational culture. Does the culture constrain your instructor?How? Does it constrain you as a student? How?
Using Exhibit 3-8, explain how a culture is formed and maintained.
Select an organization with which you’re familiar either as an employee or perhaps as a frequent customer. Assume you’re the top manager in this organization. What types of information from
Assume you’re a regional manager for a large bookstore chain. Using the Internet, what types of environmental and competitive information were you able to identify? For each source, what
Find a list of all 10 of Zappos’ corporate values. Pick two of the values and explain how you think those values would influence the way employees do their work.
Using this list of corporate values and Exhibit 3-5, describe Zappos’organizational culture. In which areas would you say that Zappos’ culture is very high (or typical)? Explain.
How did Zappos’ corporate culture begin? How is Zappos’ corporate culture maintained?
The right culture with the right values will always produce the best organizational performance. Do you agree or disagree with this statement? Why?
What could other companies learn from Tony Hsieh and Zappos’ experiences?
What types of control described in the chapter—feedforward, concurrent, or feedback—are illustrated in this case?Would you characterize Lincoln’s control approach as primarily bureaucratic or
Fire Tony Szkutat for deliberately violating another employee’s privacy. Require Samuel Griffin to get counseling and clarify that any future infraction will result in termination.LO.1
Fire both employees and immediately implement a strict Internet and e-mail monitoring policy. You cannot risk possible charges of creating a hostile work environment because people are viewing
Fire Samuel Griffin to make an example, then hold a companywide meeting to emphasize that the Internet is to be used only for business purposes and abuses will not be tolerated.LO.1
After identifying basic design flaws, groups then answer the following questions:a. Is the control cost effective? Are the costs associated with the control mechanism offset by the benefits
Each group examines the following university request form for a complimentary parking pass and identifies flaws with the design of the form.LO.1
Divide into groups of 5–6 members.LO.1
I usually do not take risks that would create a problem for me if the idea failed.1 2 3 4 5 LO.1
I am always proposing unconventional techniques and ideas.1 2 3 4 5 LO.1
I try to be a good listener and be patient with what people say except when it is a stupid idea.1 2 3 4 5 LO.1
I am personally involved in several improvement projects at one time.1 2 3 4 5 LO.1
I let people know in various ways that I like to be left alone to do my job efficiently.1 2 3 4 5 LO.1
I frequently compliment others on changes they have made.1 2 3 4 5 LO.1
A single change that improves things 30 percent is much better than 30 improvements of 1 percent each.1 2 3 4 5 LO.1
I always believe the effort to improve something should be rewarded even if the final improvement is disappointing.1 2 3 4 5 LO.1
As long as things are done correctly and efficiently, I prefer not to take on the hassle of changing them.1 2 3 4 5 LO.1
I spend time developing new ways of approaching old problems.1 2 3 4 5 LO.1
Why do you think managers would want to use the balanced scorecard to measure and control organizational performance?LO.1
Why is benchmarking an important component of TQM programs? Do you believe a company could have a successful TQM program without using benchmarking?LO.1
Explain how to measure an organization’s productivity.LO.1
What standards of performance has your professor established for this class? How will your actual performance be measured? How will your performance be compared to the standards? Do you think the
What are some examples of feedback control that might be used in a family-style restaurant? In a large hospital?LO.1
How might a public school system use feedforward control to identify the best candidates for its teaching positions?LO.1
Why is it important for managers to understand the process of organizational control?LO.1
I am putting aside money each month to save for something that I need.Yes No LO.1
I never borrow money from friends.Yes No LO.1
I lend money to friends whenever they ask even if it leaves me short of cash.Yes No LO.1
When I buy something, I look for value and determine the best buy.Yes No LO.1
I pay cash for everything.Yes No LO.1
I know how much I can spend on eating out, movies, and other entertainment each week.Yes No LO.1
I take cash advances on my credit card.Yes No LO.1
I have a credit card, but I pay the balance in full each month.Yes No LO.1

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