4. A good technique to make sure that the customer realizes that youre listening and understand what
Question:
4. A good technique to make sure that the customer realizes that you’re listening and understand what they are saying is
a. asking checking questions.
b. active listening.
c. empathizing with their situation.
d. all of the above.
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Related Book For 
Automotive Service Management Principles Into Practice
ISBN: 9780131998636
1st Edition
Authors: Andrew Rezin
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