1. How would you describe the conflict between michael eisner and the weinstein brothers, the two board members (disney and gold), and steve jobs? Was it functional or dysfunctional?
2. Think back to the stages of conflict described in this chapter. Which stage best described the conflict between eisner and jobs? Was it perceived, felt, or manifest?
3. Which of the following best describes michael eisner’s and bob iger’s approaches to resolving conflict: dominating, problem-solving, avoiding, or accomodating? Explain.
4. To what degree to you think iger’s calmer and less confrontational approach to running disney has helped the company position itself to survive a major economic recession?