Morgan, Karla's boss, discovers that the report Karla delegated to members of her department is not yet ready for his review. He criticizes Karla for not checking on the progress of the report earlier. What is the best way for Karla to respond to her boss's criticism?

a$.$

Prepare a thoughtful response to the criticism while he is speaking.

b$.$

Defend her position so that her boss understands her point of view.

c$.$

Listen, paraphrase, and clarify what is being said.

d$.$

Try to focus only on positive feedback.