1. What do you think is the problem in the Antioch plant?  What is the cause of that problem? 

2. How do you think Stephen and his team of managers might cut through the cultural and language differences to create a more collaborative and productive workforce?

3. How might Stephen and his management team work through their own discomfort and frustration with other languages and cultures?

As an additional resource, Case Assessment Activities are provided in downloadable Word files on the text companion website and as graded assignments in MindTap. These activities include short cases and scenario-based multiple choice questions that assess students’ comprehension of chapter concepts. The following open-ended questions accompany these graded assignments and can be used as discussion starters or for additional subjective assessment.