After reading this chapter, you should have an understanding about the advantages and disadvantages of ADR. Using the Internet, find a private mediation and arbitration firm, such as National Arbitration and Mediation. Visit its website (www .namadr.com) and create a list of questions you would want to ask before hiring its services by applying the information in this chapter and your critical thinking skills.
What kind of problems might be associated with this company’s process? Where do its mediators or arbitrators come from? What qualities would you look for in choosing a mediator or arbitrator?
What are the advantages of using this company?
What are the disadvantages?
Now that you have evaluated one ADR firm, make a comparison to another firm that you found on the Internet (e.g., www.resolvemydispute.com).
What distinguishes one firm from the other? Why would you choose one and not the other? What factors affect your answer? When would you forgo ADR and use the court system?