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business
business communication

Questions and Answers of Business Communication

When groups or teams meet, what are seven ground rules they should begin with?
List five behaviors you consider most important in participating actively in organizational meetings.
How is videoconferencing different from Web conferencing?
What are blogs and wikis, how do they differ, and why are they valuable to collaborators?
According to experts, we ignore, forget, distort, or misunderstand 75 percent of everything we hear. Why are we such poor listeners?
What are ten techniques for improving workplace listening? Be prepared to describe each.
List five functions of nonverbal communication. Provide an original example of each.
List ten techniques for improving nonverbal communication skills in the workplace. Be prepared to discuss each.
Compare and contrast examples of professional and unprofessional behavior in regard to workplace speech habits and e-mail.
What five specific behaviors do you think would be most important in giving you an etiquette edge in your business career?
Evaluate the following statement: “Technical proficiency has never been enough for professionals to grow beyond the staff level. Do you agree or disagree, and why?
Compare and contrast the advantages and disadvantages of using teams in today’s workplace.
Why do executives and managers spend more time listening than do workers?
What arguments could you give for or against the idea that body language is a science with principles that can be interpreted accurately by specialists?
Ethical Issue: Tim, a member of your workplace team, talks too much, hogs the limelight, and frequently strays from the target topic. In an important meeting he announces, “Hey, I want you all to
Soft Skills: Checking Job Ads What soft skills do employers request when they list job openings in your field?Your Task. Check job listings in your field at an online job board. Visit a job board
Going It Alone or Making It a Team Effort at Timberland He introduces himself as a New Hampshire bootmaker, but Timberland CEO Jeffrey B. Swartz is much more. Although he heads a fastrising company
Reaching Group Decisions: Which Method?Your Task. In small groups decide which decision strategy is best for the following situations:a. Company employees numbering 900 or more must decide whether to
Resolving Workplace Conflicts: Apply a Plan Although conflict is a normal part of every workplace, if unresolved, it can create hard feelings and reduce productivity.Your Task. Analyze the following
Groupthink: Are We a Bit Overeager? You are a member of the Community Service Committee, which is part of the Business Newcomers Club in your town. Your committee must decide what local cause to
Lessons in Teamwork: What We Can Learn From Geese When geese fly in formation, we can’t help but look up and marvel at their beauty. But their behavior also represents successful teamwork patterns
Evaluating Meetings: Effective or Ineffective? Now that you have studied how to plan and participate in productive meetings, you should be able to judge whether meetings are successful and why. Your
Blogging: Enhancing Team Communication Companies, including McDonald’s, are using blogs to improve internal communications with employees. “Blogs are a way to bring knowledge together,” said
Blogging: Establishing Ethical Guidelines Many corporations encourage their employees to participate in external blogs to connect with customers and industry partners, develop relationships with
Rating Your Listening Skills You can learn whether your listening skills are excellent or deficient by completing a brief quiz.Your Task. Take “Dr. Guffey’s Listening Quiz” at www.meguffey
Listening: Skills Required in Different Careers Do the listening skills and behaviors of individuals differ depending on their careers?Your Task. Your instructor will divide you into teams and give
Listening: Tips for Active Involvement “Just because you’re talking doesn’t mean I’m listening,” asserted communication consultant Harvey McChesney III. You decide to use his quotation as
Nonverbal Communication: Recognizing Functions Most of us use nonverbal cues and react to them unconsciously. We seldom think about the functions they serve.Your Task. To become more aware of the
Nonverbal Communication: How to Be More Influential Assume you’ve just been hired into a prestigious job and you want to make a good impression. You also want very much to become influential in the
Nonverbal Communication: Body Language Your Task. What attitudes do the following body movements suggest to you? Do these movements always mean the same thing? What part does context play in your
Verbal vs. Nonverbal Signals To show the power of nonverbal cues, the president of a large East Coast consulting company uses the following demonstration with new employees. Raising his right hand,
Body Art: An Angel on Her Arm at Work Nearly 30 percent of American adults now display one or more tattoos, according to a report of the American Academy of Dermatology. However, many people still
Nonverbal Communication: Defining “Business Casual” Although many business organizations are adopting business casual dress, most people cannot define the term. Your boss asks your internship
Nonverbal Communication Around the World Gestures play an important role when people communicate. Because culture shapes the meaning of gestures, miscommunication and misunderstanding can easily
Why are domestic companies such as Wal-Mart expanding into overseas markets, and what developments have made such globalization possible?
Why is geographical location virtually irrelevant for many activities and services today?
What is culture and how is culture learned?
Describe five major dimensions of culture.
Briefly, contrast high- and low-context cultures.
How do the words backward, advanced, primitive, and sophisticated relate to ethnocentrism?
How is a stereotype different from a prototype?
When interacting with people who do not use your language, why is it important to learn the words for please, yes, and thank you rather than relying on gestures?
Name three processes that are effective in achieving competence in dealing with nonverbal messages in other cultures.
Describe five specific ways you can improve oral communication with someone who speaks another language.
Describe five specific ways you can improve written communication with someone who speaks another language.
Why do major companies today hire ethics trainers and create codes of ethics?
List seven techniques for making ethical decisions across borders.
Name three groups that benefit from workforce diversity and explain why.
Describe six tips for improving communication among diverse workplace audiences.
English is becoming the world’s business language because the United States is a dominant military and trading force. Why should Americans bother to learn about other cultures?
Cultural expert John Engle complained that his American students resist references to cultural generalizations. He asserted, “Thoughtful generalizations are the heart of intercultural
You can’t be a hamburger kind of guy and expect to get along in most cultures,” said Frank Brown, a former U.S. business executive and current dean of an international business school south of
Some economists and management scholars argue that statements such as “diversity is an economic asset” or “diversity is a new strategic imperative” are unproved and perhaps unprovable
Aylwin B. Lewis, CEO of Sears Holdings (featured in the Chapter 1 case study), downplays the significance of becoming one of the highest-ranking African Americans in corporate America. When asked
Ethical Issue: In many countries government officials are not well paid, and “tips” (called “bribes” in the United States) are a way of compensating them. If such payments are not considered
Global Interactions: What We Can Learn When Things Go Wrong As business organizations become increasingly global in their structure and marketing, they face communication problems resulting from
Learning to Cope With International Time Assume you are a virtual assistant working from your home. As part of your job, you schedule webcasts, online chats, and teleconference calls for
Cross-Cultural Gap at Resort Hotel in Thailand The Laguna Beach Resort Hotel in Phuket, Thailand, nestled between a tropical lagoon and the sparkling Andaman Sea, is one of the most beautiful resorts
From Waterloo, Wisconsin, Trek Bicycles Goes Global In winning his sixth Tour de France, the world’s most grueling bicycle race, Lance Armstrong brought international prestige to Waterloo,
Interpreting Intercultural Proverbs Proverbs, which tell truths with metaphors and simplicity, often reveal fundamental values held by a culture.Your Task. Discuss the following proverbs and explain
Negotiating Traps Businesspeople often have difficulty reaching agreement on the terms of contracts, proposals, and anything that involves bargaining. They have even more difficulty when the
Hearing Greetings in Other Countries When meeting people from other countries, you will feel more comfortable if you know the greeting procedure and recognize how the greeting sounds.Your Task. Visit
Analyzing a Problem International Letter American writers sometimes forget that people in other countries, even if they understand English, are not aware of the meanings of certain words and phrases.
Talking Turkey: Avoiding Ambiguous ExpressionsWhen a German firm received a message from an American firm saying that it was “time to talk turkey,” it was puzzled but decided to reply in Turkish,
Baksheesh, Mordida, and Kumshah: Making Grease Payments Abroad In the Middle East, bribes are called baksheesh. In Mexico, they are mordida; and in Southeast Asia, kumshah. Although it takes place in
Investigating Gifts, Gratuities, and Entertainment Limits You are one of a group of interns at a large company. As part of your training, your director asks your team to investigate the codes of
Diversity Role-Playing: Hey, We’re All Clones! Reebok International, the athletic footwear and apparel company, swelled from a $12-million-a-year company to a $3 billion footwear powerhouse in less
Locating Diversity Training Consultants Management thought it was doing the right thing in diversifying its staff. But now signs of friction are appearing. Staff meetings are longer, and conflicts
Consumer: Could You Become a Victim to Cross-Border Fraud? Exciting advancements in trade and technology have given consumers unprecedented access to new products, services, information, and markets.
In what ways is business writing different from academic writing?
Describe the components in each stage of the 3-x-3 writing process.
Approximately how much time is spent in each phase of the writing process?
What are the advantages and disadvantages of team-written documents?
List five factors to consider when selecting a communication channel.
Why should you visualize or profile your audience before composing a message?
What is meant by “audience benefits”?
When is the “you” view appropriate, and when is it inappropriate?
What is bias-free language? Give original examples.
Name replacements for the following gender-biased terms: waitress, stewardess, foreman.
Revise the following expression to show more courtesy: For the last time, I’m warning all staff members that they must use virus-protection software—or else!
What is jargon, and when is it appropriate for business writing?
What’s wrong with using words such as commence, mandate, and interrogate?
Under copyright law, what does fair use mean?
What kinds of works are protected by copyright laws?
Business communicators are encouraged to profile or visualize the audience for their messages. How is this possible if you don’t really know the people who will receive a sales letter or who will
If adapting your tone to the receiving audience and developing audience benefits are so important, why do we see so much writing that does not reflect these suggestions?
Document for Analysis: Weak Internal MemoYour Task. Study the following memo, which is based on an actual document sent to employees. How can you apply what you learned in this chapter to improving
Selecting Communication Channels Your Task. Using Figure, suggest the best communication channels for the following messages. Assume that all channels shown are available. Be prepared to explain your
Analyzing Audiences Your Task. Using the questions in Figure 4.4, write a brief analysis of the audience for each of the following communication tasks. a. A cover letter for a job that you saw
Copyright Confusion: Myths and Facts Your Task. You overheard the following statements as a group of college students discussed copyright issues. Which of these statements do you think are true and
Audience Benefits and the “You” View Your Task. Revise the following sentences to emphasize the audience’s perspective and the “you” view.a. We regret to announce that the bookstore will
Bias-Free Language Your Task. Revise the following sentences to reduce gender, racial, ethnic, age, and disability stereotypes.a. Every employee must wear his photo ID on the job.b. Media Moguls
Conversational but Professional Your Task. Revise the following statements to make the tone conversational yet professional.a. As per your recent request, the undersigned is happy to inform you that
Positive and Courteous Expression Your Task. Revise the following statements to make them more positive.a. It is impossible for the contractor to complete the footings until the soil is no longer
Familiar Words Your Task. Revise the following sentences to avoid unfamiliar words. a. The salary we are offering is commensurate with other managers’ remuneration.b. To expedite ratification of
Precise Words Your Task. From the choices in parentheses, select the most precise, vigorous words.a. When replying to e-mail, (bring in, include, put) enough of the old message for (someone, the
Legal Language Your Task. To avoid possible litigation, revise the italicized words in the following sentences taken from proposals.a. We have inspected the hydraulic system and will send a complete
Communicating Mortgage Information: Tired of Paying Rent Your best friends, Nadia and Mark, are definitely tired of paying rent. One Sunday they saw an “Open House” sign and stopped to see the
What are the three main activities involved in the second phase of the 3-x-3 writing process?
What are four primary methods used for conducting formal research?

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