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business
business communication

Questions and Answers of Business Communication

Why are transparencies a favorite visual aid?
Name specific advantages and disadvantages of multimedia presentation software.
How is the 6-x-6 rule applied in preparing bulleted points?
What delivery method is most effective for speakers?
Why should speakers deliver the first sentence from memory?
Which five issues should be resolved before a team can collaborate productively?
How might presentations before international or cross-cultural audiences be altered to be most effective?
How can you avoid telephone tag?
What is extemporaneous speaking, and what makes it the best delivery method for business presentations?
How can a speaker make the most effective use of visual aids?
How can speakers prevent multimedia presentation software from stealing their thunder?
Discuss effective techniques for reducing stage fright.
Critics of PowerPoint claim that flashy graphics, sound effects, and animation often conceal thin content. Consider, for example, the findings regarding the space shuttle Challenger accident that
You are a consultant who has been hired to improve the effectiveness of corporate trainers. These trainers frequently make presentations to employees on topics such as conflict management, teamwork,
Improving the Design and Content of PowerPoint SlidesYour Task.Identify ways to improve the design and content of the three slides presented in Figure 14.9. Classify your comments under the following
Researching Fortune List InformationYour Task.Using an electronic database, perform a search to learn how Fortune magazine determines which companies make its annual lists. Research the following
The program chair for the campus business club has asked you to present a talk to the group about consumer credit. He saw a newspaper article saying that only 10 percent of Americans know their
How should the job-search process begin? By writing a resume?
List five sources of career information.
Has searching for a job online replaced traditional job-search methods? Explain.
Using the Web, where should job candidates look in addition to searching the big job board sites?
What is a customized resume, and why should a job seeker have one?
What is a chronological resume, and what are its advantages and disadvantages?
What is a functional resume, and what are its advantages and disadvantages?
List five tips for writing an effective career objective on your resume.
Describe a summary of qualifications, and explain why it is increasingly popular on resumes.
In addition to technical skills, what traits and capabilities are employers seeking?
To optimize your resume for today’s technologies, how many versions of your resume should you expect to make? What are they?
What changes must be made in a typical resume to make it effective for computer scanning?
What are the three purposes of a cover letter?
What information goes in the body of a cover letter?
When you send a cover letter within an e-mail message, what changes should you make to the format of the letter?
How has the Internet changed job searching for individuals and recruiters? Has the change had a positive or a negative effect? Why?
How is a resume different from a company employment application?
Some job candidates think that applying for unsolicited jobs can be more fruitful than applying for advertised openings. Discuss the advantages and disadvantages of letters that “prospect” for
In regard to hiring, conventional wisdom holds that it’s all about whom you know. How can job candidates find an insider to refer them for a job opening?
Ethical Issue: Job candidate Karen accepts a position with Company A. One week later she receives a better offer from Company B. She wants very much to accept it. What should she do?
One effective way to improve your writing skills is to critique and edit the resume of someone else.Your Task. Analyze the following poorly organized resume. Discuss its weaknesses. Your
The following cover letter accompanies Brenda Trudell’s resumeYour Task.Analyze each section of the following cover letter written by Brenda and list its weaknesses. Your instructor may ask you to
Many people know amazingly little about the work done in various occupations and the training requirements.Your Task.Use the online Occupational Outlook Handbook at www.bls.gov/oco, prepared by the
Where are the jobs? Even though you may not be in the market at the moment, become familiar with the kinds of available positions because job awareness should become an important part of your
Learn about the procedure for posting résumés at job boards on the Web.Your Task.Prepare a list of at least three Web sites where you could post your résumé. Describe the procedure involved in
A terrific way to get ideas for improving your resume is seeing how other students have developed their resumes.Your Task.Bring your completed resume to class. Attach a plain sheet with your name at
Not long ago employment agencies charged applicants 5 percent of their annual salaries to find jobs. Most agencies have quit this unethical practice, but unscrupulous firms still prey on vulnerable
What are the purposes of a job interview for a candidate?
What are the purposes of a job interview for the employer?
What is a screening interview, and why is it so important?
What should a job candidate learn about a company before going to a job interview?
What are success stories, and how can they be used?
How can you send positive nonverbal messages during an interview?
What should you do if an interview question is vague or unclear?
What is the best way to answer the question, Tell me about yourself?
How could you respond to the question, Why should we hire you when we have applicants with more experience or better credentials?
What should you do if asked a salary question early in an interview?
What is the difference between a situational and a behavioral question?
What kinds of questions should you ask during an interview?
What should you remember to do at the close of an interview?
What should be included in a thank-you note after an interview?
If you are offered a position, why is it important to write an acceptance letter, and what should it include?
Is it normal to be nervous about an employment interview, and what can be done to overcome this fear?
What can you do to improve the first impression you make at an interview?
Do you think behavioral questions (such as, Tell me about a business problem you have had and how you solved it) are more effective than traditional questions (such as, Tell me what you are good at)?
If you are asked an illegal interview question, why is it important to first assess the intentions of the interviewer?
When asked about his previous salary in a job interview, Jeremy boosts his salary a bit. He reasons that he was about to get a raise, and he also felt that he deserved to be paid more than he was
Your dream has come true: you have just been offered an excellent position. Although you accepted the position on the phone, you want to send a formal acceptance letter.Your Task.Write a job
Why are writing skills more important than ever in today’s workplace?
Are communication skills inborn or must they be learned?
Who are knowledge workers? Why are they hired?
Name five factors that are creating significant changes in today’s workplace.
What electronic tools enable workers to complete tasks in remote locations? Why are communication skills increasingly important?
Define communication and explain its most critical factor.
Describe the five steps in the process of communication.
Describe four interpersonal communication barriers that can create misunderstanding.
What are the three main functions of organizational communication?
Compare the advantages and disadvantages of oral, face-to-face communication.
Compare formal and informal channels of communication within organizations. Which is more valuable to employees?
Who is generally involved and what information is typically carried in downward, upward, and horizontal communication channels?
What are seven goals of ethical business communicators?
When you are faced with a difficult ethical decision, what questions should you ask yourself?
What is whistleblowing? How can one engage in it legally and ethically?
Why should you, as a business student and communicator, strive to improve your communication skills; and why is it difficult or impossible to do so on your own?
Recall a time when you experienced a problem as a result of poor communication. What were the causes of and possible remedies for the problem?
Critics complain that e-mail is reducing the amount of face-to-face communication at work and this is bad for business. Do you agree or disagree?
How are the rules of ethical behavior that govern businesses different from those that govern your personal behavior?
Suppose your superior asked you to alter year-end financial data, and you knew that if you didn’t you might lose your job. What would you do if it were a small amount? A large amount?
Online Communication Skills Assessment: How Do You Rate? This course can help you dramatically improve your business communication skills. How much do you need to improve? This assessment exercise
Small-Group Presentation: Getting to Know Each Other Many business organizations today use teams to accomplish their goals. To help you develop speaking, listening, and teamwork skills, your
Workplace Writing: Separating Myths From Facts Today’s knowledge workers are doing more writing on the job than ever before. Flattened management hierarchies, heightened global competition,
Communication Skills: CompUSA Suddenly Needs Writers “One misspelled word and customers begin to doubt the validity of the information they are getting,” warns Mary Jo Lichtenberg. She’s
Communication Process: Avoiding Misunderstanding Communication is not successful unless the receiver understands the message as the sender meant it.Your Task. Analyze the following examples of
Miscommunication in Organizations: Understanding the Boss Sales representative Tim Perez was underperforming. However, the vice president was unaware of this. At a busy sales reception where all of
Differing Frames of Reference: E-Mail Cross-Cultural Misunderstanding A cultural misunderstanding nearly derailed an Indo-Japanese bridge-building project. An Indian firm sent a detailed list of
Document for Analysis: Barriers to Communication The following memo is from an exasperated manager to her staff. Obviously, this manager has no secretary to clean up her writing. Your Task. Comment
Does White-Collar Crime Pay? You’ve been asked to participate in a panel discussing white-collar crime. Some people argue that executives seldom serve prison time for white-collar crime. You think
Developing Critical Thinking and Consumer Skills: A Victim of Identity Theft Wants Your Help Your friend Lisa Williams, whose banking experience consisted mainly of ATM use, knew something was wrong
List five “soft” skills requested by employers, and explain why these skills are important in today’s workplace.
What are the four phases of team development? Is it best to move through the stages quickly? Why or why not?
Compare and contrast positive and negative team behavior.
What is groupthink?
Why are team decisions based on consensus generally better than decisions reached by majority rule?

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