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business
business communication

Questions and Answers of Business Communication

What advice would you give Michelle about whether she should attempt to organize another focus group of students who were in the final year of their studies last year to lake her research more
What are the possible disadvantages of the way that Zaid used to contact respondent?As an overseas student, Zaid Kilani chose to research downsizing in his home country in the Middle East. He was
Outline the possible disadvantages of using a parallel translation technique?As an overseas student, Zaid Kilani chose to research downsizing in his home country in the Middle East. He was encouraged
You have been asked to comment on the covering letter that Zaid prepared. What are your suggestions to improve this covering letter?As an overseas student, Zaid Kilani chose to research downsizing in
Ishmael has decided to undertake further statistical analyses to see if there is any relationship between his respondents’ perceived confidence in their own skills and their received importance for
Examine the remaining two extracts reporting correlation coefficients and chi square tests. Should Ishmael use either the Pearson’s product moment correlation coefficients or the chi square tests
In order for her to get the data she needs, people will have to make comments on Sarah’s film-tourism blog. How will Sarah ensure that people know about and find her blog so that they can keep
Sarah has begun to analyse the data that she is getting through her blog. How should she continue this process? Some sample data is shown in the blog screenshot opposite as well as the sample
What methods could Sarah employ to take her initial blog research further, disaggregate comments more and delve into the topic in even greater depth?Sarah had always had a keen interest in movies and
Draft an outline structure of headings that would be broadly suitable for the main body of a consultancy report for James’ client (including James’ report) and explain the purpose of such a
Outline the content that you would expect James to include under each of the ‘main headings’ you have proposed for the reportJames, the Area Financial Controller (London) in the Europe, Middle
Outline the purpose and content of an ‘executive summary’ in a consultancy report?James, the Area Financial Controller (London) in the Europe, Middle East & Africa (EMEA) region of an
Why is it important for business and professional students to develop good communication skills, and why are writing skills especially essential?
Recall a time when you experienced a problem as a result of poor communication. What were the causes of and possible remedies for the problem?
How are listening skills important to employees, supervisors, and executives? Who should have the best listening skills?
Because English is becoming the international language of business and because the United states is a dominant military and trading force, why should Americans bother to learn about other cultures?
The following letter has intentional errors in spelling, proofreading, noun plurals, and sentence structure. You may either(a) Use standard proofreading marks to correct the errors here or(b)
Why do you think employers prefer messages that are not written like high school and college essays?
How can the three-phase writing process help the writer of a business report as well as the writer of an oral presentation?
Discuss the following statement: “The English language is a land mine—it is filled with terms that are easily misinterpreted as derogatory and others that are blatantly insulting. . . . Being
Why is writing in a natural, conversational tone difficult for many people?
If computer software is increasingly able to detect writing errors, can business communicators stop studying writing techniques? Why or why not?
The following e-mail message has errors in spelling, proofreading, noun plurals, conversational tone, unfamiliar words, and other writing techniques studied in this chapter. You may either(a) Use
“Writing is both a ‘marker’ of high-skill, high-wage, professional work and a ‘gatekeeper’ with clear equity implications,” said Bob Kerry, chair of the Commission on Writing. What does
How are speakers different from writers in the way they emphasize ideas?
When might it be unethical to use the indirect method of organizing a message?
Use the information from the preceding sentences to write a coherent paragraph about replacing the sports scoreboard. Strive to use three devices to build coherence: (a) Repetition of key words,(b)
Revise the following paragraph. Add a topic sentence and improve the organization. Correct problems with pronouns, parallelism, wordiness, and misplaced or dangling modifiers. Add transitional
Revise the following paragraph. Add a topic sentence and improve the organization. Correct problems with pronouns, parallelism, wordiness, and misplaced or dangling modifiers. As you probably already
The following letter has errors in spelling, proofreading, verbs, sentence structure, parallelism, and other writing techniques studied in this chapter. You may either (a) Use standard proofreading
Your deadline is due, but your document needs proofreading. Should you spend the time necessary to proofread and miss the deadline?
Do you agree that good writers can sit down at a computer and turn out perfect documents on the first try? Why or why not?
Because clichés are familiar and have stood the test of time, do they help clarify writing?
Study the following sentence from an actual message: Management was the driving farce behind the project. How could this proofreading error be costly?
Is it unethical to help a friend revise a report when you know that the friend will be turning that report in for a grade?
Revise the following by incorporating a bulleted list.yellin Resources specializes in preemployment background reports. Among our background reports are ones that include professional reference
Revise the following by incorporating a numbered list. When writing to customers granting approval for loans, you should follow four steps that include announcing that loan approval has been granted.
Revise the following by incorporating a bulleted list.The American Automobile Association makes a provision of the following tips for safe driving. You should start your drive well rested. You should
Revise the following by incorporating bulleted items with category headings.Our attorney made a recommendation that we consider several things to avoid litigation in regard to sexual harassment. The
The following letter has errors in grammar, punctuation, conversational language, outdated expressions, sexist language, concise wording, long lead-ins, and other problems.You may either (a) Use
“E-mail is no longer a cutting edge tool,” says The New York Times. “But it is clear that some people still do not know how to use it effectively.”5 What have you heard are the major
What do you think this statement means? Instant messaging could be the dial tone of the future. Do you agree or disagree?
Discuss the ramifications of the following statement: Once a memo or any other document leaves your hands, you have essentially published it.
Ethical Issue: Should managers have the right to monitor the e-mail messages and instant messages of employees? Why or why not? What if employees are warned that e-mail could be monitored? If a
Revise the following wordy paragraph into an introduction with a list. Should you use bullets or numbers?Producing excellent digital prints that equal what you see on your computer monitor is the
Use the following wordy instructions to compose a concise bulleted vertical list with an introductory statement:To write information for a Web site, there are three important tips to follow. For one
The following information will appear in a business newsletter. Revise this wordy paragraph to include an introductory statement followed by a list. Should the list be bulleted or numbered?The
The following memo has errors involving grammar, punctuation, wording, lead-ins, parallelism, language, listing techniques, and other problems. You may either (a) Use standard proofreading marks to
Which is more effective in claim letters—anger or objectivity? Why?
Why is it important to regain the confidence of a customer when you respond to a claim letter?
Ethical Issue: Should companies automatically grant adjustments? For example, some customers buy a video camera or a dress for a special event and return the product afterward. What safeguards could
Although we do not feel that we are to blame for the delay in delivery of the hardwood floors about which you complained, we are willing to give you a 10 percent discount on the total cost of this
The following memo has errors in grammar, punctuation, spelling, proofreading, and other problems. You may either (a) Use standard proofreading marks to correct the errors here or (b) Download the
Does bad news travel faster and farther than good news? Why? What implications would this have for companies responding to unhappy customers?
Consider times when you have been aware that others have used the indirect pattern in writing or speaking to you. How did you react?
The following letter has errors in spelling, proofreading, commas, parallelism, and other writing techniques studied in previous chapters. You may either (a) Use standard proofreading marks to
Describe the components of a persuasive request or a sales letter and explain what each part needs to accomplish.
Because of the burden that “junk mail” places on society (depleted landfills, declining timber supplies, an overburdened postal system), how can it be justified?
Why is it not a wise idea to “stretch the truth” when persuading?
What are the main differences between formal and informal reports?
How do business reports differ from business letters?
How are informative reports different from analytical reports? Give an original example of each.
Of the reports presented in this chapter, discuss those that require indirect development versus those that require direct development.
The following progress report has faults in grammar, punctuation, spelling, number form, wordiness, and word use. Use standard proofreading marks (see appendix b) to correct the errors. when you
Consider personal and business uses of proposals. How might you benefit if you know how to write proposals?
Are charts and graphs objective, unbiased presentations of data? Explain.
Is information obtained on the Web as reliable as information obtained from journals, newspapers, and magazines? Explain.
Should all reports be written so that they follow the sequence of investigation—that is, description of the initial problem, analysis of issues, data collection, data analysis, and conclusions? Why
The following executive summary has faults in grammar, punctuation, spelling, wordiness, parallelism, and possessives. You may either (a) Use standard proofreading marks (see Appendix B) to correct
Why does ethics professor Douglas Chismar argue that no difference between everyday ethics and etiquette exists in the workplace?
Why are professionalism, business etiquette, or soft skills so important in the workplace?
Is face-to-face communication always preferable to one-dimensional channels of communication such as e-mail and fax? Why or why not?
In what ways can conflict be a positive force in meetings and how should it be addressed?
How can business meetings help you advance your career?
The following report of meeting minutes has faults in grammar, punctuation, spelling, number form, wordiness, and word use. Use standard proofreading marks to correct the errors. When you finish,
What are some of the differences between conventional presentations and multimedia presentations with presentation software such as PowerPoint? How would you prepare for each?
Discuss the advantages and disadvantages of your various visual aid options—multimedia slides, transparencies, handouts, flipcharts or whiteboards, videos, and props.
If PowerPoint is so effective, why are people speaking out against using it in presentations?
How can speakers prevent electronic presentation software from upstaging them?
What techniques are most effective for reducing stage fright?
The following executive summary of a report has faults in grammar, punctuation, spelling, number form, wordiness, and word use. Correct the errors with standard proofreading marks or revise the
How has the Internet changed job searching for individuals and recruiters? Has the change had a positive or a negative effect?
Discuss the advantages and disadvantages of unconventional job applications that use “gimmicks” or a video résumé to get noticed.
The following résumé has errors in capitalization, number usage, punctuation, spelling, proofreading, and other problems. You may either (a) Use standard proofreading marks to correct the errors
How can recruiters and job seekers connect on the Web, and what are the advantages and potential disadvantages of doing so?
In employment interviews, do you think that behavioral questions (such as Tell me about a business problem you have had and how you solved it) are more effective than traditional questions (such as
Why is it important to ask one’s own questions of the interviewer?
Why should a job candidate write a thank-you letter after an interview?
The following letter has faults in grammar, punctuation, spelling, capitalization, wordiness, and other problems. Correct the errors with standard proofreading marks (see Appendix B) or revise the
Is it possible to make sound managerial decisions without business research? What advantages does research offer to the decision maker over seat-of-the-pants decision making?
Define a marketing orientation and a product orientation. Under which strategic orientation is there a greater need for business research?
Name some products that logically might have been developed with the help of business research.
Define business research and describe its task.
Which of the following organizations are likely to use business research? Why? How?a. Manufacturer of breakfast cerealsb. Manufacturer of nuts, bolts, and other fastenersc. The Federal Trade
An automobile manufacturer is conducting research in an attempt to predict the type of car design consumers will desire in the year 2020. Is this basic or applied research? Explain.
Comment on the following statements:a. Managers are paid to take chances with decisions. Researchers are paid to reduce the risk of making those decisions.b. A business strategy can be no better than
List the conditions that help a researcher decide when research should or should not be conducted.
How have technology and internationalization affected business research?
NET How do you believe the Internet has facilitated research? Try to use the Internet to find the total annual sales for Starbucks, for AFLAC, and for DuPont.
What types of tools does the researcher use more given the ever increasing internationalization of business?

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