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business communication essentials

Questions and Answers of Business Communication Essentials

3. How does nonverbal communication interconnect with verbal communication?
2. What is nonverbal communication?
1. What are some common misconceptions about nonverbal communication?
3. What techniques do news anchors use on television to relate with their audience and seem friendly, likable, and credible?
2. Language used on social networking sites and when making comments online tends to be more argumentative than that which is used elsewhere. Collect examples of argumentative language use online and
1. Find news stories that are structured in ways that illustrate the pentad.
3. Have your friends report an occasion when they caught someone in a bold-faced lie and how they knew. How did they handle it, based on what you know about facework?
2. Ask your friends if they ever find it hard to know when you are kidding and what makes it hard.
1. Try conducting a conversation with one of your friends where you use only high code. Afterward, ask your friend how long it took to notice something wrong or inappropriate in the situation.
2. How did you know whether the other person was impressed?
1. What did you notice that made you sure you were right about the person doing the “impressing”?
2. Which do you think is more important in facework, verbal communication or nonverbal communication?
1. We talk about nonverbal communication in the next chapter, but how do you think nonverbal communication is used with facework?
2. What might be the (unstated) attitude accompanying agency in the example from Table 4.4?>
1. What are some examples of narratives and accounts focused on attitude?
2. Why do English courses not teach both ways?
1. Why do you suppose people write one way and speak to people a different way?
2. If so, are they still transacted partly through restricted and elaborated codes?
1. Do you believe class distinctions of this sort exist today?
2. Have you ever been the “out-of-towner” in a group of friends, where you did not understand shorthand words or phrases and needed an explanation?
1. What are some examples of these words, phrases, and names, and what do they tell you about your relationships?
2. Which would you consider Devil terms, and why?Abortion Facebook Homework Smartphone C (grade) Natural Student Rifle Banker Politician Teacher Dollar Cigarettes Raw Food Oil Microsoft Exercise
1. Which of the following words would you consider God terms, and why?
2. Do you use media references more with some people than with other people?
1. Think about some of the conversations you have recently had during which media references were used. Why do you suppose they are effective when used in conversations?
2. If you only speak one language, do you think this makes the arbitrary nature of symbols more difficult to grasp?
1. If you speak more than one language, what does that tell you about the arbitrary nature of symbols?
7. What are the functions of verbal communication?
6. What is the presentational nature of verbal communication?
5. What frames your understanding of verbal communication?
4. How is verbal communication cultural?
3. How is verbal communication relational?
2. How does verbal communication involve meaning?
1. How is verbal communication symbolic?
3. How do television talk shows encourage us to be open, honest, and real? Do these programs teach us anything about the “right”ways to be ourselves?
2. Collect examples that demonstrate how media representations of ideal selves (especially demands on women to be a particular kind of shape, but try to be more imaginative than just these images)
1. Examine the social network sites of some of your connections on those sites. Do their identities created through those sites match the identities they tend to transact offline?
3. Get a group of friends together and ask them each to write down what sort of vegetable, fish, dessert, book, piece of furniture, style of music, meal, car, game, or building best represents their
2. Have your friends look at how advertisers sell the image of particular cars in terms of what they will make the owner look like to other people; the advertisers recognize that identity is tied up
1. Discuss with your friends or classmates the most embarrassing moment that you feel comfortable talking about, and try to find out what about the experience threatened your identity. What identity
2. Do you think this applies to other such characteristics as intelligence and talent?
1. To what extent do you find that this research confirms your own experiences in life?
2. What does this tell you about disclosure and relationships?
1. What disclosure, if any, took place during these interactions?
2. Are any identity categories still relevant, or are they essentially meaningless?
1. How might transsexual individuals, transgendered individuals, and those individuals who do not view themselves as belonging to any established sex or gender category challenge traditional notions
2. In what ways does the same identity (e.g., friend) seem different in different cultural groups to which you belong?
1. What types of identities are valued in some of the cultural groups to which you belong?
2. How have your identities been supported or challenged through your interactions with others?
1. How have your interactions with others allowed you to develop a particular identity?
2. Would you consider your social networking site profile to be an accurate representation of how you view yourself and how others view you?
1. Are these the categories you would use to describe yourself to a child, an employer, or a new neighbor?
2. Can you come up with an example of a time when you did change your way of thinking in some dramatic way?
1. Can you come up with an example from your own behaviors or views that is so ingrained that it is difficult to imagine doing or thinking differently?
2. Do you believe the notion of ideal knowers to be accurate?
1. How do you think the social groups to which you belong affect your perceptions and worldview?
2. Which is the real person: the standout high school student who excelled at everything or the awkward first-year student seeking some sort of recognition?
1. Which is the real person: the successful professional and authoritative leader or the obviously older student in a classroom where previous experience counts for very little?
2. Are these positions mutually exclusive, or is there some truth to all of them?
1. Where do you come down in this debate?
6. How do other people influence identity construction?
5. What is the role of narratives in the construction of identities?
4. What is the difference between self-description and self-disclosure?
3. What does it mean to say that identities are symbolic constructions?
2. How do perceptions influence identities?
1. Does it make sense that someone has a true core self?
3. Watch a television sitcom. How are male and female characters portrayed? In what ways are traditional gender roles being upheld?Watch carefully! Even when it appears as if traditional gender roles
2. Watch or listen to a political speech. What elements of rhetoric can be studied? What elements of media can be studied? What elements of interpersonal communication can be studied? How might a
1. Watch or listen to a news broadcast. What elements of rhetoric can be studied? What elements of media can be studied? What elements of interpersonal communication can be studied? How might a
3. Ask your friends if they would stretch the truth on a first date assuming it would guarantee the date went well and that they would never be found out. Do they believe it more important to tell
2. Ask your friends if they believe a single reality, external to human beings, exists or if they believe human beings create their own realities. Would their responses make them more social
1. Ask your friends how they would define communication studies. How do their definitions compare with the perspectives offered in this chapter?
2. How does using media with others affect your actual use of those media and how they are understood?
1. How is using media together affecting your relationship?
2. Should scholars be required to choose and use only one approach in all their research? Why or why not?
1. With those things being said, which approach do you think is the better one, and why?
2. Is it possible to define terms in exactly the same way?
1. What problems might occur when social scientists do not define terms in similar ways?
2. Are the two extremes enough to justify separate disciplines?
1. Choosing from the two extremes, do you believe the discipline of communication should focus more on skills or on theory?
2. Would not including public speaking have a positive or negative impact on the discipline of communication?
1. Do you think public speaking should be included in basic communication courses?
2. What are some other areas of life in which this debate is still relevant?
1. Would you rather be represented by a dishonest but effective attorney or an honest one (even if you are guilty)?
2. If there are multiple departments on campus devoted to the study of communication, how do people perceive them to be both similar and different?
1. What is the name of the department devoted to the study of communication on your campus? How do you believe people perceive that department based on its name
5. What are some of the major areas of study in the communication discipline?
4. What is the critical approach to communication?
3. What is the interpretivist approach to communication?
2. What is the social scientific approach to communication?
1. How did the modern communication discipline develop?
3. Watch the audio and visual coverage of a live event on television or online. Then read about the same event in a newspaper the next day. How does the medium affect your understanding of the event
2. Watch a political discussion on a television news channel or online. How are opposing positions being presented? Is the distinction between representation and presentation obvious or hidden?
1. In what ways do song lyrics not merely entertain but also present particular ways of living, particular attitudes, and particular styles? Find examples that present relationships differently
3. Ask your friends whether a message must be received before communication occurs. What do their answers tell you about viewing communication as an action?
2. Ask your friends to consider the difference between signs and symbols. Do they find it difficult to view some symbols as being completely arbitrary?
1. Ask your friends to define communication. In what ways do their definitions align with the characteristics of communication discussed in this chapter? In what ways do their definitions counter
2. What impressions do you form about the employee and his or her view of you?
1. How does the relationship get accomplished? For example, what is communicated/transacted by an employee’s clothing, style of speech (bubbly or bored), or manner (friendly or aloof)?
2. Do the same thing with someone with whom you share a different relationship. In what ways were the taken-for-granted assumptions the same, and in what ways were they different?

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