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business
business communication essentials

Questions and Answers of Business Communication Essentials

1. What was taken for granted? What did you need to know to understand these things?
2. In what ways is disrespect conveyed when speaking English?
1. In what ways are respect and status conveyed when speaking English?
2. Do you believe that people have more control than technolog?
1. Do you believe technology has the power to shape society?
2. What aspects of those situations make you the most uncomfortable?
1. What communication situations make you the most anxious?
2. Should students be required to take more than one communication course?
1. What are some other reasons a communication course should be required?
2. Why would it be necessary for scholars to follow the same format when citing references?
1. Why do you suppose including references is so important?
7. What does it mean to view communication as a transaction?
6. What does it mean to view communication as both representational and presentational?
5. What are communication frames?
4. How is communication relational?
3. How is communication cultural?
2. How is meaning established?
1. What are symbols?
Prepare the text of a form message to be sent to the people you interviewed but will not hire.
Prepare the text of a form message to be sent to the applicants you will not interview.
Prepare the text of a form message to be sent to each applicant acknowledging his or her application.
The career fair was a very positive experience. Prepare the text of an e-mail thanking Sarah for suggesting you attend(sking09@redriver.edu).
Respond favorably to the following e-mail from Sarah King, Instructor at Red River Vocational College:As I mentioned when you spoke to my Office Technology class last week, Red River is hosting a
Based on the job description you prepared, develop five traditional and five behavioral questions you can use as you conduct telephone interviews with candidates.
You’ll advertise your position in the local newspaper(s), with area post-secondary schools, in newsletters circulated to members of the Professional Women’s Network(see Part 5 feature) and
Write a job description you can use to hire a word processing clerk to assist you with written projects.
Assume that you accepted another position the week after the scenario described in Application Exercise 12.Write a letter of resignation from your present job. (Objective 4)
Ethics. Teamwork. Assume that you have been employed by a company for five years. Your experiences with the company have been generally positive, but you have not received the promotions and salary
Teamwork. With two classmates, role-play an interview for the position in the application letter that you wrote in Application Exercise 1.Take turns being the interviewer and the applicant. After
Technology. Assume that you have received an e-mail invitation for an interview from the targeted application letter that you wrote in Application Exercise 1.The message suggested a date and time
Technology. Assume your instructor was one of your references. You have just accepted your“dream job.” Write an e-mail expressing appreciation to your instructor for serving as a reference.Update
Classify each of the following questions as either traditional or behavioral and prepare a response to each question based on your experience. (Objective 3)a. Give me an example of a time when you
Teamwork. Global. Form groups of three or four students.Each group will choose two countries from the following list: Japan,Mexico, Germany, Australia, Russia, India, or China. If you were
Teamwork. Ethics. Form a group of two or three students. Decide what you believe would be the best way to respond to each of the unacceptable questions included in this chapter. Also, discuss ethical
Technology. Use a website to locate salary information for a beginning accountant, administrative assistant, computer programmer, and finance manager in the largest city in your state. In an e-mail
Technology.Teamwork. Select ten traditional and ten behavioral interview questions from this chapter or from Internet research. Thoughtfully consider how you would respond to the questions you chose
Go to the Student Resources section of the website for Chapter 17.Retrieve and print two copies of the employment application form. Read the directions carefully and then complete the entire form.
Global. Explore business websites or your library resources, and find a company with international opportunities. Write a general application letter expressing your interest in working for that
Prepare the targeted application letter to accompany the targeted résumé that you prepared for Chapter 16.(Objective 1) (Hint: Be sure your letter addresses all four purposes of a persuasive
Would you follow a direct or an indirect plan in writing a letter accepting employment? Explain your answer. (Objective 4)
Describe three types of employment-related letters that you may write in addition to an application letter. (Objective 4)
Why is the direct plan used to write a resignation letter when it contains negative or bad news?(Objective 4)
Describe how you could gather information about a potential employer.Why is it important to have background information on a future employer? (Objective 3)
What is the difference between a traditional interview question and a behavioral interview question?(Objective 3)
How would you turn into a positive the answer to the question, “What do you consider your weaknesses?” (Objective 3)
If the employment application you submit does not have all the blanks filled in, has smudges on it, and has words crossed out, what impression might the prospective employer have about you?(Objective
What content should go in the closing paragraph of an application letter? (Objective 1)
How do you address an application letter if you are replying to a classified ad that does not list a contact person? (Objective 1)
Discuss the purpose of an application letter. Describe the two kinds of application letters.(Objective 1)
Review Figure 16.9, a scannable résumé illustrated in this chapter, and make a list of words that you believe to be keywords related to property management and marketing. (Objective 4)
You are considering creating an online résumé for your job search. Research publishing to the Web and answer the following questions. (Objective 4)a. Where will you publish (or post) your
Technology. Convert the résumé you developed in Application Exercise 13 to a scannable résumé using keywords throughout. E-mail a copy to your instructor. (Objective 4)
Prepare a targeted résumé in chronological format to apply for one of the positions you found on the Internet in Application Exercise 7.Partner with a classmate to proofread each other’s
Using the information gathered in Application Exercise 7, prepare a combination general résuméthat could be used with at least three of the advertised positions. Partner with a classmate to
Technology. Assume you worked for your father at his car dealership while attending school.Because you have limited work experience, you want to include this on your résumé. You have written the
Comment on what is incorrect, incomplete, or inappropriate in the following résumé sections.Rewrite each section to make it stronger, adding material where appropriate. Follow the
Ethics. Teamwork. Technology. Read the scenario below; partner with a classmate to discuss the ethical questions following the scenario.Working together, write an e-mail to your instructor explaining
List the names of individuals in your personal network of friends, relatives, instructors, and acquaintances who could be valuable to you in a job search. From this list, develop a reference list.
Technology. Access job opportunities on the Internet for positions related to your career objective.Assess the job opportunities in terms of your interest in them.Write a letter to your instructor
Technology. Teamwork. Form a group of two or three students and review the listings in the classified ads of a local or regional newspaper. Assess the employment opportunities in relation to your
Technology. Attend a career fair or visit your campus career center and gather information on jobs available in your field. Send an e-mail to your instructor listing five possible positions for which
Teamwork. Form a group of three or four students and gather employment information and job listings for the following positions.Make an effort to use at least four of the sources identified in the
Analyze the professional organizations in your field of study. List those organizations in which you believe membership would strengthen your job candidacy. Find out whether they offer a student
Technology. List at least ten transferable skills and personal attributes you possess that could be emphasized in the Qualifications Summary section of your résumé. Write an e-mail to your
Visit your campus career center and gather information on interest and personality tests they offer or recommend to help individuals determine their career interests. Take one of the tests, have the
What is the difference between a scannable and an online résumé? (Objective 4)
What are the potential disadvantages of an online résumé? (Objective 4)
Describe the chronological, functional, and combination résumé formats and when each type would be most appropriately used. (Objective 3)
How does a targeted résumé differ from a general résumé? Which do you believe would be more effective and why? (Objective 3)
How can the Internet be helpful in a job search? (Objective 2)
Which sources of employment information do you think will yield the best results for your job search? Why? (Objective 2)
“Networking is a two-way street.” Discuss this statement.
What information should you list on your Experience inventory that will prepare you to write the Experience section of a résumé?
Give examples of information to list on your Individual Profile inventory. (Objective 1)
Explain why you should complete an inventory of your qualifications and job preferences before beginning your job search. (Objective 1)
Technology. You, as student body president,have been asked to emcee the Fourth Annual Senior Awards Banquet in three months. In this capacity, you will be introducing a local businessperson of your
You have been invited to return to your high school and speak with business students about your school and your major.Prepare the opening to your presentation; include an anecdote or a quote.As your
Teamwork. Divide the class into two-person teams. One person will be the interviewer at the campus radio station; the interviewee is the president of the local SIFE (Students in Free Enterprise)
Teamwork. Global. Technology. Work with six of your classmates to research the appropriate way to introduce people from a culture other than your own.Demonstrate for the class how you would introduce
In this Application Exercise, you will be doing the groundwork for an oral presentation to your classmates. First, identify which of the presentation topics listed below you will use. Second, analyze
Technology. Research storytelling in business on the Internet and share with the class in a twominute presentation an interesting fact you learned about storytelling, who uses it, and how it is being
Prepare and deliver a five-minute presentation on a topic approved by your instructor. Include at least one quote, one visual aid, and your presentation notes. (Objectives 5 and 6)
Teamwork. Global. Technology. Work in groups of three students. Each group will identify a country about whose customs they would like to learn more. Each member of the team will be responsible for
Teamwork. Technology. Global. Each member in a group of three should locate an article related to some aspect of global business or business communication. Randomly assign the style(manuscript,
Teamwork. Form groups of four to five students. Have each person in the group speak for one minute on one of the following topics (no two persons in the group should speak on the same topic):a. Ways
Teamwork. Sit back-to-back with another student in the class so that neither of you can use nonverbal cues to complete this exercise. Take turns saying the following sentence aloud three times:“Why
Read the paragraph in Exercise 4 three times. Each time, vary your posture so you are (a) standing, head low, shoulders curved forward; (b) seated, almost reclining, with legs extended and crossed at
Give emphasis to the important points in the following paragraph by varying (a) your pitch;(b) your volume; (c) your speed; and (d) your pitch, volume, and speed in appropriate
Technology. Access a videotape or webcast of a recently delivered speech on a business-related subject that is of interest to you. The library at your school is a good resource for videotaped
Practice keeping your jaw, tongue, and lips flexible by saying the following sentences aloud three or more times each: (Objective 1)a. Loose lips sink ships.b. Which wristwatches are Swiss
Teamwork. Divide the class into teams of two. Each team member should select a children’s book or an excerpt that can be read to his or her partner in about ten minutes. Each reader should use his
Discuss the role an emcee plays in the success of an event. (Objective 7)
How should a speaker handle disruptions such as people arriving late or cell phones ringing?
What advice would you give to a coworker who declines invitations to speak to professional and community groups because he or she is too scared? (Objective 6)
While developing an oral report for a marketing class, Sara, one of your team members, locates an article that fits perfectly with your topic. Sara suggests that the group take several paragraphs
Discuss the impressions given by a speaker who does each of the following: (Objective 5)a. Rocks back and forth on his or her feetb. Scans the audience by looking above members’ headsc. Sits on the
What are the three purposes of an oral communication message? Identify a business scenario that would be appropriate for each purpose. (Objective 4)
Describe how appearance can affect the audience’s perception of a speaker and his or her message.(Objective 3)
Identify someone you think is an excellent public speaker. List at least five qualities that this person possesses that make him or her an effective speaker. (Objectives 1, 2, and 3)
How can a speaker determine whether he or she is speaking at an appropriate volume?(Objective 2)

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