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business
business communication essentials

Questions and Answers of Business Communication Essentials

1. What percentages of the population do you believe will be using social networking sites in 10 years?
2. Do you discuss aspects of your technology and media use and preferences with some people and not others? If so, why do you think this is the case?
1. What do you think your technology and media profile would tell people about you?
11. Do you use a social networking site? If so, what are your primary reasons for using it, and how often do you use it?
10. How often do you use your smartphone to call or text someone? To whom are you most likely to contact through voice or text?
9. How often do you use e-mail? To whom are you most likely to send an e-mail message?
8. Do you access television programs, music, movies, and books/newspapers/magazines through the Internet or your smartphone?
7. What television programs, music, movies, print material, video games, and Internet sites do you dislike?
6. Do you like using the Internet? If so, what are some of the sites you visit most often?
5. Do you like playing video games? If so, what are some of your favorite games?
4. Do you like to read? If so, what are some of your favorite books, newspapers, and magazines?
3. Do you like watching movies? If so, what are some of your favorite movies?
2. Do you like listening to music? If so, what are some of your favorite artists and songs?
1. Do you like watching television? If so, what are some of your favorite programs?
2. What might be some social drawbacks to your having a robot as a romantic partner?
1. Do you believe that this will be the case in the year 2050?
3. What advice would you give to an incoming freshman?
2. Have you had any difficulty managing expectations about college versus the realities?
1. What are the differences between what you now know about college and what you thought you knew based on media portrayals?
2. Which position do you support the least, and why?
1. After making your arguments, which position do you support the most, and why?
2. In contrast, why do you suppose some people view emerging technologies as lifesavers?
1. Why do you suppose people tend to view emerging technologies with such fear?
6. How does online communication influence relationships?
5. How are identities constructed online?
4. How do smartphones influence relationships?
3. How are smartphones used in the construction of identities?
2. What are the relational uses of technology and media?
1. How do people generally perceive technology and media?
3. Why do you think so many movies and television shows are based on the workplace?
2. Drawing from those several movies and television programs once again, in what fictional workplace would you most like to work and why is that the case?
1. Several movies and television shows depict organizations and behavior in the workplace that could help illustrate ideas presented in this chapter. Which do you believe is most accurate of such
3. What is the most interesting example that you and your friends can produce about the way in which front and back regions operate in the workplace?
2. Ask your friends to describe coworkers with whom they get along well and coworkers with whom they do not get along well. Are there any similarities among the descriptions offered?
1. Ask your friends to describe the places where they work. Do they do so in the ways we indicated in the introduction to this chapter?
2. Is it OK for a company to report customers’ personal buying preferences to another company with different marketing strategies?
1. Would it be OK for a company to check through all employees’ purses and pockets before they left at the end of the day in case they were stealing paper clips?
2. What sorts of circumstances might alter your judgment? Make an argument that supports your opinion and indicate how you would make decisions about the appropriateness of such a relationship.
1. Do you think that people in an organization should not be allowed to have consensual romantic relationships with one another, or is it an unfair restriction on their freedom if an organization
2. What would consider some of the benefits or drawbacks of having a work spouse?
1. If you have ever had someone you consider a work spouse, how would you conceptualize your relationship with that person?
2. What advantages and disadvantages can you imagine from telecommuting or working virtually?
1. In what ways do you think telecommuting or working in a virtual environment might affect what is being discussed in this chapter?
2. In what ways have you passed such knowledge along to others?
1. From which (relational) resources have you gained the most information about your school?
2. If you have never been a member of the armed forces, how might you react to the breaking down of your sense of personal identity?
1. If you have ever been a member of the armed forces, how was your sense of personal identity affected as a result of boot camp training?
2. In what ways does the use of such language enable the completion of tasks?
1. In what ways does the use of such language affect workplace identities?
2. How have your styles of communication specifically changed with different positions of hierarchy?
1. In what situations have you dealt with changes in positions of hierarchy?
2. To what extent and how do you believe such depictions have influenced your understanding of the workplace?
1. How do more recent movies and television programs depict the workplace?
2. If you have children (if not, imagine you do), what might their impressions of the workplace be, based on your reports?
1. In what ways do you think that your approaches to understanding the workplace were influenced by the ways in which your parents or guardians reported their work experiences?
4. How might the workplace be explained by a relationship approach?
3. How are organizations constituted as a “culture” of interaction and relationships between members?
2. How might the workplace be considered a special frame?
1. Where do people learn about the workplace?
3. Watch any reality show with groups. How do groups form, what are their dynamics and transactions, and what are their weaknesses?
2. The next time you are in a group, pay attention to any discussions about media. For instance, someone might bring up a television program viewed the previous evening or a newly discovered website.
1. The following four movies offer good instances of groups in action and cover some of the concepts discussed in this chapter:Of ice Space, Apollo 13, 12 Angry Men (the original Henry Fonda
3. What group norms and rituals can you identify in the small groups and organizations to which you belong? Ask your friends in these groups this question and then compare answers.
2. Who do your friends think is a good leader, and what makes a person so?
1. How does your group of friends decide what to do on Friday night? Ask your friends this question to determine their perspectives.Which processes discussed in this chapter can you see at work there?
2. Who is to say one person’s ethical standards are right or better than another person’s standards? Accordingly, is it possible for sets of ethical standards to be at odds yet both be considered
1. Is it possible to define ethical leadership or describe an example in ways that do not involve people and relationships with them, either implicitly or explicitly?
3. What (usually undesirable) characteristic of groups is depicted in this photograph?
2. Why do you think some scholars continue to use zero-history groups?
1. Do you think groups might behave differently when the people involved know they are being observed in an experiment? Why or why not?
2. What does this tell you about differences in the respective values of these groups?
1. How are these norms, roles, and cultures transacted through communication and relationships?
2. In what ways could the group have addressed the situation more effectively?
1. Using any of the groups you previously listed as an example, think about a time when multiple members caused a disruption by attempting to do the same thing. How did your group address this
2. In what ways might specific rules both help and hinder a group?
1. Have you ever been part of a group, as a student or otherwise, with specific rules about how the group was run? If so, did all the group members “follow the rules”?
2. Do you feel closer to people you are in a group with, compared with those you are not in a group with?
1. What are some other groups you belong to?
7. How is leadership transacted?
6. What is meant by leadership vision and leadership ethics?
5. What are the types of leadership power?
4. What are the styles of group leadership?
3. How do groups form and make decisions?
2. What are the characteristics of a group?
1. What is a group?
3. What models of “true romance” are presented in different kinds of movies?
2. Take any movie where a romance develops between two main characters. Does it either develop or dissolve according to the proposal made in this chapter, and if not, how does it differ?
1. Look at several Sunday newspaper sections on marriages and engagements. Check for similarities in attractiveness level between the people involved. Next, take these pictures and cut them down the
3. The next time your friends ask, “How was your day?,” ask what they think they are accomplishing. Enter into a broad and fulfilling discussion on retrospective RCCUs and how even small talk
2. What turning points are there in relationship growth or decline that you and your friends believe you can identify through talk?
1. Write the story of your most recent breakup. Does it follow a neat progression? Have a friend read it and ask you questions about particular details. Does this questioning make you want to revise
2. Does describing the development of personal relationships as occurring in distinct stages obscure what actually happens?
1. What do you think? Is relationship research in support of stages picking up on a real fact about human relational life, or is it simply picking up on the way people like to think about and
2. How might communication between friends who used to be romantic partners differ from communication between friends who never were romantic partners?
1. How might communication between enemies who used to be friends differ from communication between enemies who never were friends?
2. Are you wearing jewelry, rings, or other indications of your relationships to other people? How about your T-shirts and indicators from your dress style that you belong to particular groups?
1. How many photos of friends and family do you have?
2. What do you suppose some of the other strategies may be?
1. Have you ever used any of these strategies?
2. Does the medium used to contact someone (i.e., phone, text, e-mail, instant message, letter) affect the value of that contact?

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