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business
business communication essentials

Questions and Answers of Business Communication Essentials

10. In business, oral communication is suitable for:(a) recording things(b) discussing things(c) delaying the decision-making process(d) confusing workers
9. Oral communication is also known as:(a) verbal communication(b) non-verbal communication(c) impersonal communication(d) face-to-face communication
8. In oral communication, what matters most is:(a) what you say (b) how you say it(c) when you say it (d) where you say it
7. The effectiveness of oral communication depends on the speaker’s ability to use:(a) complex words (b) long sentences(c) simple language (d) foreign words
6. The foremost barrier to oral communication is:(a) poor listening (b) humility(c) interestedness (d) concentration
5. In business, oral communication is face-to-face:(a) in all situations(b) in some situations(c) in no situation(d) in all but one situation
4. The limitation of oral communication is that:(a) it is irreversible—what is said cannot be taken back(b) it is not affected by the speaker’s feelings or stress or excitement levels.(c) it is
3. Oral communication is better than written communication for:(a) providing opportunity to refer back(b) conveying facts and opinions(c) conveying feelings and emotions(d) saving time
2. Goals of speaking are:(a) to inform and persuade(b) to persuade and delight(c) to inform, remind, and delight(d) the very goals of communication
1. Speaking is:(a) a silence(b) a mode of communication(c) an art(d) a skill
5. What is the effect of electronic media on oral communication?
4. How does a marked slowdown in the pace of speaking affect interpersonal communication?
3. What are the ways of holding your audience’s attention?
2. How would you improve a person’s courage and selfconfidence for public speaking?
1. What determines your speaking style?
5. In intercultural conversation, both how you talk and what you say is equally important for building good professional relations.Give examples and explain.
4. Discuss some of the principles of effective oral communication.
3. What skills does a speaker need to be successful in communicating with others? Give an example of difficulty or failure in oral communication.
2. Give five reasons for choosing the oral mode of communication instead of the written form.
1. Discuss five essential elements of speaking.
5. A lways answer the following or any other set of questions to test your reading comprehension.(a) What is its main idea?(b) What is its purpose?(c) Have you got the relationship between different
4. Note the time taken to read and complete the text. Try to do it in less time next, until you achieve a speed of 200–225 words per minute at least.
3. Check that your eyes jump back and forth from word group to word group, not from single word to a single word.
2. D o not allow your head to move.
1. Set a time limit for reading a text according to the number of words it has. You can fix different time limits for the same passage for practising different reading speeds. For example, you can
5. How do you do skimming reading?
4. Why study reading speed is the slowest speed?
3. ‘Some books are to be tasted, others to be swallowed, and some few to be chewed and digested’, says Bacon. Discuss the light it throws on the art of reading books.
2. While reading a text, we are advised to develop the habit of not reading back. Why?
1. It is said that before we start reading a book or article, it is useful to ask ourselves why we want to read it, and what do I hope to learn from it. Comment on the statement with some specific
5. Comment on the usefulness of surveying as a reading skill.
4. Think of the ways of training a young learner to improve his/her reading comprehension.
3. What are the three reading speeds in general?
2. Have you thought of knowing how you read a text?How would you do it?
1. In what sense is reading both a physical and mental activity.
9. D iscuss the ways of improving one’s reading speed.
8. D iscuss some steps to improve someone’s reading speed.
7. How do senior executives read a long report?
6. D iscuss the method of surveying a chapter in a book.
5. Why do we do survey reading of a text or volume?Discuss.
4. Explain and illustrate the skimming style of reading.
3. D iscuss the way we read light fiction.
2. Explain the purpose of different reading speeds. Why do we need to know them as adult readers?
1. What is reading? Discuss.
5. How could the principles of effective writing help in developing an interesting Script?
4. What if the theatre technique fails to work on an individual’s personality? Who would you hold responsible, and why?
3. How could a person’s self-confidence be improved through theatre technique?
2. What is the basic difference between role play and theatre technique? Think.
1. What determines your personality type? Does your personality have a bearing on your communication style?
5. Enumerate the steps of script writing.
4. What is personality, and what are its types?
3. What is theatre technique and how does it help develop the communication skills and personality of an individual?
2. What are the different stages of a play? Describe briefly.
1. Explain the difference between theatre and play.
10. There are two parts of script: dialogue and:(a) story (b) plot(c) characters (d) body language
9. Theatre Technique is based on:(a) seven emotions (b) five emotions(c) nine emotions (d) three emotions
8. Theatre is driven by:(a) reasons (b) emotions(c) scripts (d) directors
7. We communicate through our:(a) mind (b) heart(c) soul (d) mind, heart, and soul
6. The earlier meaning of personality was taken to be an individual’s:(a) profile (b) character(c) walk (d) dress
5. Projecting means:(a) acting (b) connecting(c) showing (d) explaining
4. Theatre Technique is Explanation of:(a) drama (b) plot(c) action (d) expression
3. Story consists of a theme, a plot, and:(a) action (b) audience(c) writer (d) dialogue
2. A play is not just a piece of:(a) acting (b) literature(c) story (d) stage
1. Theatre is almost as old as:(a) animals (b) universe(c) man (d) life
6. Discuss what you have perceived about the characters in the case through their non-verbal mode of communication.
5. Briefly discuss the part you think personality plays in communication.
4. Discuss the importance of tone in oral communication.
3. Based on your study of the case, discuss the strong points of Rahul and Mr Sharma as communicators.
2. How do language skills contribute to the effectiveness of communication? Discuss.
1. Describe the important characteristics of a successful communicator with examples.
3. Think about the issues with which a speaker must contend when delivering a presentation to both a physically present audience and an audience watching the presentation on television or the
2. Watch a public presentation on television or the Internet. Then find the transcript of that presentation. The transcripts of major presentations, such as those delivered by a president or a prime
1. Watch a public presentation on television or the Internet. Which components of effective delivery discussed in this chapter are evident? What does the speaker do well? How could the speaker
3. Ask your friends if they will listen to you practice your presentation. You should have known we would bring this up yet again!Seriously, practicing a presentation in front of a real audience will
2. Ask your friends to describe the characteristics of an ineffective public speaker. Limit their responses to those involving the delivery of a presentation. Consider their responses regarding the
1. Ask your friends to describe the characteristics of an effective public speaker. Limit their responses to those involving the delivery of a presentation. Consider their responses regarding the
2. If you are not particularly apprehensive about speaking in public, how might you best manage your time?
1. If you are particularly apprehensive about speaking in public, how might you avoid succumbing to this trend?
2. What areas of your delivery do you need to develop, and what can you do to improve these areas and your overall delivery?
1. What did you do well?
2. Have you prepared for the possibility of the technology failing? What is your Plan B?
1. Have you practiced the delivery of your presentation out loud and more than once?
2. How might this method assist all public speakers, regardless of their levels of apprehension?
1. In what ways might this method help manage communication apprehension?
2. How might this method assist all public speakers, regardless of their levels of nerves?
1. In what ways might this method help manage presentation nerves?
2. Would you add any additional secondary dimensions of credibility? If so, what would they be and why should they be there?
1. Do you believe that one or some of the secondary dimensions of credibility is/are more important than the others are? If so, which ones and why do you believe that to be the case? If not, why do
2. As an audience member, how might you be able to nonverbally encourage a speaker who is apprehensive?
1. How might someone who is nervous about speaking in public combat this tendency?
2. How might speaking softly influence speaker credibility?
1. How might speaking loudly influence speaker credibility?
5. Does your own style have any of these undesirable characteristics and what can you do to avoid them?
4. What characteristics of delivery do you find most in need of improvement?
3. Now, select someone you consider a poor public speaker.
2. What could you do to your own delivery to gain from this exercise?
1. What characteristics of delivery do you find most impressive?
2. How might the use of a teleprompter affect perceptions of a speaker’s credibility?
1. What delivery challenges might accompany the use of a teleprompter?
2. How far does a presentation differ from speaking to the same room with an audience of your friends and acquaintances?

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