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business
business communication essentials

Questions and Answers of Business Communication Essentials

1. Do think an attempted phone call counts as much as successfully reaching someone?
2. Do you think the matching hypothesis can be applied to both romantic relationships and friendships?
1. Do you think these ideas have any merit based on your own experiences or observations?
2. Do social networking sites enable any provisions not offered by Weiss (1974)?
1. To what extent do you think social networking sites can enable the provisions of relationships offered by Weiss (1974)?
2. How have you influenced past purchases of your friends?
1. How have friends influenced past purchases you have made?
2. How can you tell? Hint: Consider the communication taking place.
1. At what point does a social relationship become a personal relationship? For instance, at what point might acquaintances be recognized as friends?
5. How do relationships come apart?
4. How are relationships transacted and maintained?
3. How are relationships initiated?
2. What are the benefits of relationships?
1. What are personal relationships?
3. Concurrent media exposure occurs when two or more media systems are used simultaneously. For example, you may be using the Internet while listening to the radio or reading a newspaper at the same
2. Watch a political talk show, such as Fox News Sunday, Meet the Press, or The O’Reilly Factor. What obstacles to listening are evident during interviews and panel discussions on these programs?
1. Find videos of two people talking. These videos could include actual interactions or fictionalized interactions such as a television program or movie. Select one video in which one or both of the
3. Ask a friend to describe a time when he or she made a purchase based on the recommendation of a salesperson that he or she later regretted. Was a lack of critical listening partially responsible,
2. Now that you have read the chapter and learned some better ways to listen, ask your friends if they consider you a good listener or not.What suggestions do they have for improving your listening,
1. Ask a friend to recall a time when he or she misunderstood someone else. Have your friend describe the situation and determine if problems with listening had anything to do with the
2. Which of your friends, family members, classmates, or coworkers would you consider poor listeners? What behaviors do these people enact when interacting with others? In what ways could their
1. Which of your friends, family members, classmates, or coworkers would you consider good listeners? What behaviors do these people enact when interacting with others? In what ways could their
2. What sorts of distractions have you discovered that prevent good understanding of what is said in class?
1. Which of these obstacles do you find most common in the classroom? What can you do to manage them?
2. If you consider such activity to be acceptable behavior . . . Seriously?
1. Is it wrong to engage in laptop multitasking because it could result in distracting and lowering the grades of classmates?
2. Why do you think fallacious arguments are so common in advertisements and everyday communication?
1. Are there instances when a fallacy could be legitimate?
2. If you were training customer service providers, how would you prepare them to be good listeners? Could you become a listening consultant?
1. What about the customer service representative’s responses made you feel this way?
7. What does this message tell me about the other person's understanding of this relationship?
6. What does this message mean based on my understanding of this relationship?
5. Is this message being communicated in a manner that corresponds with my understanding of this relationship?
4. Is something absent from this message that would correspond with my understanding of this relationship?
3. Does this message correspond with my understanding of this relationship?
2. What impact may this message have on the other person's understanding of this relationship?
1. What impact does this message have on my understanding of this relationship?
2. If eye contact with a superior and some of these other reactions might be considered disrespectful, how might a person demonstrate culturally appropriate positive nonverbal feedback?
1. Do you think it helps your interactions if you force some of these reactions, or is it better to be perfectly natural?
2. Is there any reason to doubt that listening is the communication activity in which people engage most frequently?
1. Is it possible to legitimately determine exactly how much time is spent engaging in an activity? If not, is there still valuable information to glean from studies exploring such matters?
6. What obstacles must people overcome to listen well?
5. What is critical listening, and why is it so important?
4. What are engaged and relational listening?
3. What does it mean to listen actively?
2. What are the objectives of listening?
1. Why is listening important enough to have an entire chapter devoted to it?
3. How are other cultures represented by newspapers, television news, or online news sources? Can you identify any ethnocentric bias in these reports?
2. How are different cultures represented on television and in movies? Compare current with 30- or 40-year-old shows and movies.What differences do you see?
1. Select and analyze a movie with intercultural themes to show how individuals from different cultures build relationships and develop understanding. Describe how culturally relevant concepts and
3. Ask your friends to describe a recent intercultural experience. What did they find most challenging? What did they find most rewarding?
2. Ask your friends in how many cultures they view themselves as having established membership. In what ways do they establish these memberships?
1. As you did in the Analyzing Everyday Communication box, have your friends tell you about their favorite children’s stories, and then discuss the themes demonstrated by those stories and connect
2. What does it mean to speak like a man (and a woman) in some of your cultural groups?
1. Can a specific way of speaking be attributed to men or women regardless of culture?
2. What norms within your own culture have changed, and are there some cultural norms that will never change?
1. Cultural norms may change, but this change does not come easily or quickly. How might norms be changed within a culture?
2. How have smartphones affected your own views of time?
1. Do you believe that it makes sense for communication scholars to treat the United States as essentially monochronic, or has technology overtaken that perception?
2. If you can, does this undercut the whole idea of the great distinction between collectivism and individualism?
1. Can you think of examples in U.S. culture where the individual is required to subordinate personal goals to the collective good?
2. In what ways can conflicts of culture be both beneficial and negative?
1. Have you ever experienced a conflict of culture as described? If so, how was it managed?
2. What are some things about your own culture that seem strange, if you really think about it?
1. How might your own culture be seen through the eyes of someone from a different culture?
2. What does their communication tell you about their cultural beliefs and values?
1. What is unique about their communication?
2. What themes were reinforced in those programs?
1. What was your favorite program as a child?
2. If you identify as a member of a minority group, did you compare yourself with White cultural norms when you were growing up? If you are White, were you aware of cultural norms of minority groups?
1. Do you agree with what is stated in this box?
5. How do people enact cultural membership through communication?
4. What does it mean to say that cultural groups are created through communication?
3. How is communication organized to reflect cultural beliefs about context, collectivism/individualism, time, and conflict?
2. What does it mean to view culture as transacted?
1. What does it mean to view culture as structured?
3. Ask your friends whether they can tell when you are embarrassed or uncomfortable even though you might not tell them. What nonverbal behaviors inform them of your embarrassment or discomfort?
2. Ask your friends whether they think they could get away with telling you a lie.
1. Ask your friends how good they believe themselves to be at determining when other people are not telling the truth.
3. Ask your friends whether they can tell when you are embarrassed or uncomfortable even though you might not tell them. What nonverbal behaviors inform them of your embarrassment or discomfort?
2. Ask your friends whether they think they could get away with telling you a lie.
1. Ask your friends how good they believe themselves to be at determining when other people are not telling the truth.
2. Regardless of the date, do you think one person’s observations in cafés can legitimately be used to make claims about cultural differences of touch?
1. It is always a good idea to think critically about research. Although these might be interesting findings about cultural differences related to touch, do you think the same rates of touch would be
2. When two cultures disagree about appropriate communication, how do you think the issue should be resolved? In other words, which cultural norms should be given priority?
1. Do you consider cultural norms to be more important than diplomatic norms?
2. What are some of the ways that you and the people with whom you have interacted managed the lack of nonverbal cues?
1. Has the lack of nonverbal cues ever resulted in misunderstanding when you interacted through texts, e-mails, and instant messages?
2. If you have never encountered this type of territoriality, how do you think you would have responded if you had?
1. Have you ever encountered this type of territoriality? If so, how did you respond to it?
2. Have you ever seen other people trying to appear calm, but you weren’t fooled? What behaviors gave away their anxiety?
1. What did you do to try to conceal your nerves?
2. Have you ever seen other people trying to appear calm, but you weren’t fooled? What behaviors gave away their anxiety?
1. What did you do to try to conceal your nerves?
2. Can some nonverbal communication be controlled while other nonverbal communication is uncontrollable?
1. Does this mean that nonverbal communication is actually easy to control with enough practice?
7. What are the most common types of nonverbal communication?
6. How does nonverbal communication transmit emotional information?
5. How does nonverbal communication identify people?
4. How does nonverbal communication regulate interactions?

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