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business
business communication essentials

Questions and Answers of Business Communication Essentials

Listening Exercise (LO2.5, LO2.6)Form groups of three. You will complete this exercise three times, with each person rotating roles each time. The roles are asker, listener, and observer. Choose a
Create a Presentation about EQ as a Basis for Effective Interpersonal Communication(LO2.2, LO2.3, LO2.4, LO2.5, LO2.6, LO2.7, LO2.8, LO2.9)Individually or in teams, develop a five- to ten-minute
Create a Presentation about Avoiding Miscommunication in the Workplace (LO2.1)Individually or in teams, develop a five- to ten-minute presentation about how to avoid miscommunication in the
in the chapter and think about various types of incivility: ignoring others, treating others without courtesy, disrespecting the time of others, disrespecting the privacy of others, and disrespecting
Assess Your Civility (LO2.10)Look at Table
Analyze an Episode of Incivility at Work (LO2.10)Think of a situation you have observed at work or at school that was uncivil. In one or two paragraphs, describe the event. Then, in two or three
Evaluate the Motivational Value Systems of Yourself and Others (LO2.8)Explain which MVS best matches you. Then, identify three others (could be family members, friends, colleagues, classmates, or
Describe how you can mimic or avoid three aspects of this nonverbal behavior in the workplace and why you would want to do so.
Analyze the nonverbal communication. Explain how various body parts sent signals, including the eyes, mouth, shoulders, arms, and hands.
Summarize the scene in approximately a paragraph.
Describe Nonverbal Behavior from a Movie or TV Episode (LO2.7)Think about a recent movie or TV episode you watched. Select a scene that involves interesting nonverbal communication—ideally, one
Evaluate the Nonverbal Actions of Others (LO2.7)For a length of time specified by your instructor (one week, two weeks, one month), write observations about nonverbal communications during one
Write a Listening Journal (LO2.5, LO2.6)For a length of time specified by your instructor (one week, two weeks, one month), write daily in a journal about your listening skills. Each day, describe
Assess Your Active Listening Skills (LO2.5, LO2.6)Think about how well you listen in high-pressure environments or when you’re busy. Explain how well you do at each of the following active
Describe the Listening Skills of an Excellent Listener and a Poor Listener (LO2.5, LO2.6)Think of two people with whom you have worked at school or work–one an excellent listener and the other a
Describe the Communication Skills of a Person with High EQ (LO2.3, LO2.4, LO2.5, LO2.6, LO2.7, LO2.8, LO2.9)Think of someone you have worked with extensively and who you think has high emotional
Identify one strength and one weakness you have in terms of relationship management. Describe a situation in which you showed low relationship management and a situation in which you showed high
Identify one strength and one weakness you have in terms of empathy. Describe a situation in which you showed low empathy and a situation in which you showed high empathy.Choose two strategies for
Identify one strength and one weakness you have in terms of self-management. Describe a situation in which you showed low self-management and a situation in which you showed high self-management.
Identify one strength and one weakness you have in terms of self-awareness. Describe a situation in which you showed low self-awareness and a situation in which you showed high self-awareness. Choose
Write a set of self-awareness and self-management thoughts that would be considered effective and ineffective in this situation (see Tables 2.2 and 2.4).
Describe how the emotional hijacking could have been avoided or lessened.
Explain the impacts of the emotional hijacking. How did it affect an interaction? How did it affect performance?
Explain the cause and nature of the emotional hijacking. For example, explain what the emotions were and what caused them.
Briefly explain what happened. Who was involved and what were they doing? You can write about yourself and/or others.
Do you believe kindness is an important principle of listening and communicating in business? Can kindness be developed?How?
What kinds of electronic gadgets and communication tools can take focus away from a conversation? What are some principles for making sure these gadgets and tools are not distracting?
What do you think Yamada means by the statement, “that moment is lost if you’re not in that moment 100 percent”?How does this relate to listening? Do you think this is a reasonable expectation
He distinguishes between a good manager and a good leader.In two or three paragraphs, describe some characteristics that would distinguish a good leader from a good manager in terms of interpersonal
Rorsted explains that he wants to know how people have responded to setbacks. How does this relate to emotional intelligence?
How does what Rorsted describes as the personal part of an employee relate to emotional intelligence? How about civility?
When Rorsted says he is looking to find out about the personal part, not just the professional part, of a job applicant, what does he mean?
What principles does he describe as important in determining a choice of communication channel?
What approaches do companies use to assess your interpersonal communication skills and emotional intelligence?
According to Stowell, what are the key benefits of strong interpersonal skills in the workplace?
What does Shane Stowell say about the role of emotional intelligence in determining career success and gaining promotions?
What are three things you can do to create a culture of civility and candor in the workplace? Explain
Consider the common types of incivility shown in Table 2.17.Which five types of incivility do you think are most common?Most serious? Name five other behaviors you view as common forms of incivility
Which strategies do you think are most important for extroverts to work effectively with introverts? Which strategies do you think are most important for introverts to work effectively with
What are the motivational value systems (MVSs) explained in this chapter? What do you view as the two most important strengths and one most significant weakness of each style?Explain.
What strategies can professionals use to interpret the nonverbal communication of others? How reliable do you think interpretations of nonverbal communication can be?Explain.
A common statement in classrooms is there’s no such thing as a bad question. In the context of the workplace, in what ways would you agree and disagree with this statement? How would you qualify
Do you think fear of bad news is a common barrier to active listening among supervisors? Explain your viewpoint and provide some examples.
How can image of leadership be a barrier to active listening?Provide some concrete examples.
The active listening process contains six steps. What steps do you think are most critical? Explain.
What are some signs of a judger mentality in conversations?How about a learner mentality?
What are some concrete examples of people using a message-centered approach to conversations compared to people using a listening-centered approach?
What do you think are the five best strategies for developing emotional intelligence? Explain your rationale. (See Table 2.3 for help.)F . Explain how optimism and pessimism affect self-management.
What are the four domains of emotional intelligence?Describe three related communication competencies for each domain (see Table 2.3).
Why is emotional intelligence so important in logical business tasks?
List ten words that could easily be perceived differently.Choose words that create semantic noise because of generational differences, occupational differences, cultural differences, or other kinds
What barriers are there to achieving shared meaning? Explain these barriers in terms of the interpersonal communication model.
Below are a job ad and a résumé applying for that job. Using the information you have about Jennifer’s two jobs (given below the résumé), critique Jennifer’s résumé. Her job letter is
Based on your reading of Chapter 12, the following job description, and the two résumés below, analyze the two applicants for the position. What are their strengths and weaknesses as highlighted by
Do you think you are/were being perceived inaccurately in any ways? Why?
Watch Interviews with Business Executives about Corporate Values (LO1.2, LO1.3)Watch at least three videos of interviews with executives talking about corporate values. In four to five paragraphs,
Gather Information from Websites about Ethics in Business (LO1.3)Read at least three blogs or articles about trust and/or ethics from a reputable organization or other source. Choose an issue that
Would those with whom you are communicating consider your communication respectful?
Transparency (LO1.3)As Drs. Dennis S.Reina and Michelle L.Reina explained in their book Trust and Betrayal in the Workplace, “Some leaders assume that . . . they are obligated to tell employees
Character and Rules (LO1.2)As a former chair of the U.S. Federal Reserve once said, “Rules cannot take the place of character.” In two to three paragraphs, explain what you think he meant by this
Which of his comments or experiences do you view as particularly insightful or helpful? Why that one?
What points does he make about the impact of character in establishing credibility?
What points does Melvin Washington make about the impact of competence in establishing credibility?
Describe how credibility impacts communication efficiency and effectiveness.
Explain the FAIR approach to evaluating ethical business communications.
Explain the three components of credibility: competence, caring, and character. How do they interrelate?
Explain the importance of establishing credibility in business communications.
Would a neutral observer consider your communication respectful?
What points does he make about the impact of caring in establishing credibility?
Learn about Corporate Citizenship (LO1.3)In recent years, companies have increasingly focused on their social responsibility. Many companies refer to the actions they take to help or give back to
Identify Specific Approaches to Corporate Citizenship(LO1.3)Choose a company and analyze its corporate citizenship measures.In four to five paragraphs, explain the company’s major corporate
Business Ethics and Changing Values (LO1.3)David Pottruck, former president and co-CEO of the Charles Schwab Corporation, explained the following regarding ethics and law:At Schwab, we are constantly
Have you done/did you do anything that may have broken trust in any way?
Have you kept/did you keep all your agreements? Explain.
How credible are/were you in terms of competency, caring, and character (from the perceptions of others)?
Apply the FAIR Test (LO 1.4)Choose a recent communication event (conversation, email exchange, and so on) that you were involved in, observed, or heard about. If possible, choose a communication
Apply the FAIR Test to a Media Interview (LO 1.4)Using the FAIR test, evaluate a Wall Street Journal interview with Tim Cook (“Tim Cook Defends Apple’s Encryption Policy” on YouTube:
Personal Mission Statement and Code of Conduct (LO 1.3)Write your own mission statement, including a code of conduct.Consider the following steps as you create the statement:• Find several
Statement of Career Aspirations (LO 1.3)When asked “What’s your career advice for young people?” Vineet Nayar, former CEO of HCL Technologies, a $5 billion IT services company centered in
How much do/did others trust you in this situation?
For the situation in which you had less perceived credibility, think about how you might have better established trust. Write down three ways you could have done so before the communication event
Explain why in one situation others granted you credibility but not in the other.
Explain the results of each event in terms of ease of communication and accomplishment of workplace objectives.
Provide an overview of each communication event.
Assess Credibility (LO 1.1, LO 1.2)Think about four people: (a) a person who lacks complete credibility because he or she lacks competence, (b) a person who lacks credibility because he or she lacks
Compare Two Individuals’ Credibility (LO 1.1, LO 1.2)Think about two people—one whom you trust implicitly and another whom you do not trust. Ideally, these should be two people you currently work
Have you prepared your communication to recognize the inherent dignity and self-worth of others?
How could you learn more about these impacts?
List three things you need to do or should have done to better establish credibility
Define and explain business ethics, corporate values, and the relationship between them.
Have you presented the facts correctly?
Have you presented all the relevant facts?
Have you presented any information that would be considered misleading?
Have you used the facts in a reasonable manner to arrive at your conclusions and recommendations? Would your audience agree with your reasoning?
Are your motives clear, or will others perceive that you have a hidden agenda?
Have you fully disclosed how you obtained the information and used it to make your case?
Are you hiding any of the information or real reasons for making certain claims or recommendations?
Have you given stakeholders the opportunity to provide input in the decisionmaking process?
Have you thought about how your communication will help or even hurt others?
Have you considered how your communication impacts all stakeholders?

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