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business communication essentials

Questions and Answers of Business Communication Essentials

4.3 Determine whether a situation requires verbal or written communication?
4.2 Choose a channel tailored to your audience and context?
4.1 List several channels you should think carefully about for a particular communication?
14. If you use your PDA during meetings you may feel more efficient you may also lose the respect of other people attending the meeting?
13. Check the recipient’s number before sending the message, your boss might not enjoy the same witty observation that you sent to your friend.
12. Text messages only for short requests or immediate responses. Anything more than 150 characters should be an email or a phone call.
11. Deliver bad news by text message. Not.
10. Text messages not the best choice for all communication, texting cannot always replace face-to-face meetings. Even phone calls.
9. Your text-messaging device has an off button.Important that you learn to use it.
8. If it’s urgent, make a phone call, if you can’t get through and your text message is ignored, there’s probably a good reason.
7. Awareness of other people’s schedules. Don’t assume that because you are awake, that the person you’re texting is as well, many people prefer not to take their work home with them.
6. Expecting your boss to understand all the textmessaging slang that you use.
5. Illegal in some places to talk on the phone while driving. Even hands-free telephones pose a distraction that could be dangerous never send text messages while you’re driving.
4. Tone is difficult to gauge in text messages or in email.Recipients sometimes misinterpreting an innocent comment.
3. Do not get annoyed. If you don’t get an immediate reply. Before you text someone to complain at the lack of a response. Be sure that they know how to use the system. And that their PDA will
2. Courtesy is always important, composing a text message while you’re in a face-to-face conversation with someone is as rude as taking a phone call in a movie theatre.
1. Texting is informal text messages should not be used to send formal invitations or to avoid speaking with co-workers.
8. Layoffs by Email Discuss the Radio Shack layoff mentioned earlier.Company officials defended the practice by saying that employees had received earlier notice that layoffs were pending and had
7. The Meaning in the Mediuma. At some point in your life, if it has not happened already, you will need to apply for a job and go to an employment interview. After the interview, you may receive
6. Updating Employability Skills 2000+With the possible exception of the skills related to communicating and using numbers, most of the items mentioned on the Conference Board of Canada’s
5. Colour-Coded Layoffs Consider the following situation: All employees within an organization are told to attend a companywide meeting. Each person is handed a coloured envelope as he or she enters
g. making a phone call on a handheld cellphone while driving to your next appointment h. making a phone call on a hands-free cellphone while driving to your next appointment i. driving to the bank,
4. Multi-tasking Which of these multi-tasking activities would allow a person to work more efficiently because they do not involve significant competition from two activities requiring focused
3. Social Activism Using the Web Go to a social networking website, such as Facebook, MySpace, or YouTube. Use the search function to find examples of how people in your city, province, or territory
2. The Impact of Audience You have made arrangements to meet a friend but are 20 minutes late because your bus is behind schedule.a. Translate the following paragraph into a text message:“My bus is
1. The Advantages of Texting Make a list of the advantages of sending a text message over talking to someone over the telephone.Make a second list of the advantages of talking over sending a text
4. Learn to say no. It is impossible to be all things to all people. There are times when you need to refuse or delay a request in order to accomplish something else.
3. Reduce time wasted while travelling. Combine trips when possible so that you can accomplish two or more things on the same trip. Use the telephone or email instead of driving.
2. Keep a date book to record the times for appointments, due dates for projects, and other time-sensitive information. Do not leave things to the last minute so that you are forced to multi-task.
1. Set aside blocks of time in which to accomplish specific goals: 15 minutes to read email messages, half an hour to look up information on a client, an hour to meet with a client.
1.4 Discuss how the increased need to multi-task and use new technology could affect those involved in business in the twentyfirst century?
1.3 List some challenges and opportunities that modern business communication provides
1.2 Describe the interaction of three major elements of communication:(1) ideas,(2) words, and(3) media
1.1 Discuss the benefits of communicating effectively in the workplace
Review the dashes and hyphens rules in Appendix A.Then, rewrite each sentence to add dashes and hyphens where needed.A. My supervisor is well known for her expertise in predictive analytics.B.
Rewrite the Email Message (LO6.1)Ensure that the message is more concise. In addition to making sentence-level changes, also ensure that paragraph length is appropriate and eliminate unneeded
Identify and Rewrite Non-concise Sentences (LO6.1)For each of the following issues, identify three sentences from the email message that are problematic and rewrite to make them more concise: (a)
and 6.35: Creating a Database of Prospects Kip recently hired Tia for a marketing internship. Kip arranged to meet her next Tuesday and explain the major project that she would complete during her
Avoid It Is/There Are (LO6.1)Revise the following sentences to eliminate the phrases it is and there are.A. It is gratifying that General Mills has reduced sugar content in its children’s cereals
Avoid Buzzwords and Figures of Speech (LO6.1)Revise the following sentences to eliminate buzzwords and clichéd figures of speech.A. The latest hot news for the industry is that Kellogg’s and
Use Parallel Language (LO6.1)Revise the following sentences for parallelism.A. Kellogg Company and General Mills produce ready-to-eat cereals and also are selling cereal bars.B. At the bloggers
Use Short and Familiar Words and Phrases (LO6.1)Revise the following sentences to eliminate unnecessarily long and/or unfamiliar words and phrases.A. General Mills has abated the public’s
Use Active Voice (LO6.1)Revise each of the following sentences to switch them from passive to active voice.A. The NPI rankings were widely publicized in media outlets and were a cause for concern
Use Action Verbs When Possible (LO6.1)Improve each of the following sentences by using action verbs.A. Kellogg Company has new product developments and marketing efforts as part of its rebranding
Avoid Wordy Prepositional Phrases (LO6.1)Revise each of the following items to eliminate wordy prepositional phrases.A. In view of the recent rankings about nutritional values for cereals, I think we
Avoid Empty Phrases (LO6.1)Revise each of the following items to eliminate empty phrases.A. Needless to say, General Mills is by all accounts among the worst offenders of marketing less healthy
Avoid Redundancy (LO6.1)Revise each of the following sentences to eliminate redundancy.A. Discount coupons for select Kellogg’s cereals contain rebates of between 10 and 20 percent that can save
Using Short Sentences in Most Cases (LO6.1)Revise each of the following items to make the sentences shorter and more readable.A. General Mills is a dominant player in the American yogurt industry
Being Specific (LO6.1)Use information from the preceding table to revise the following sentences and make them more specific.A. General Mills markets through television to children far more than
Being Accurate (LO6.1)Use the preceding table to proofread the following items and correct them as needed.A. Please address correspondence to the following address:General Mills, PO Box 1493,
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