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essentials of business communication

Questions and Answers of Essentials Of Business Communication

Revise the following to eliminate empty words.If you seek to build an online community that will support your customers, social media services can help.
Revise the following to eliminate empty words.With such a degree of active participation in Facebook and Twitter, it’s easy to understand why businesses are flocking to social media sites.
Revise the following to eliminate empty words. We plan to schedule online meetings on a monthly basis.
Read the following real Twitter messages and write a 140-character microblog reply to each. Be selective in what you include. Your instructor may show you the actual responses that the company
Read the following real Twitter messages and write a 140-character microblog reply to each. Be selective in what you include. Your instructor may show you the actual responses that the company
Read the following real Twitter messages and write a 140-character microblog reply to each. Be selective in what you include. Your instructor may show you the actual responses that the company
Read the following real Twitter messages and write a 140-character microblog reply to each. Be selective in what you include. Your instructor may show you the actual responses that the company
Casual dress in professional offices has been coming under attack. Your boss, Elizabeth Sommer, received the e-mail shown in Figure 5.1. She thinks it would be a good assignment for her group of
List five best practices for using IM and texting that you consider most important.
Read the following log of a live IM chat between a customer service representative and a visitor to an Orlando car dealership’s website.Your Task. In class discuss how Mark could have made this
What are the risks of instant messaging and texting?
At www.cengagebrain.com, you can build your e-mail skills in our Writeaway Hotels simulation. You will be reading, writing, and responding to messages in an exciting game that helps you make
How do organizations use and deliver podcasts?
Explain what a wiki is and list its advantages.
Your instructor will direct this role-playing group activity. Using instant messaging, you will simulate one of several typical business scenarios—for example, responding to a product inquiry,
How do companies use blogs?
Browsing the podcasts at iTunes, you stumble across the Quick and Dirty Tips series, specifically Money Girl, who dispenses financial advice. You discover that you can sign up for the free podcasts,
What seven tips would you give to a beginning blogger?
Do you want to try your hand at producing a podcast? Businesses rely on a host of social media and communication technologies when reaching out to the public or internally to their workers. As you
Name potential risks of social networks for businesses.
Visit the blogs of Seth Godin, Chris Brogan, Guy Kawasaki, Bill Marriott, and other acclaimed bloggers. See what tricks of the trade you can adopt and make work for you.Your Task. You may be asked to
Many people are concerned that privacy is increasingly rare in our hyperconnected world as our online presence leaves a lasting footprint. Do you fear that disclosing personal matters online will
Review the guidelines for professional blogging in this chapter. Find a recent social media–related study or survey, and target an audience of business professionals who may wish to know more about
Here is your opportunity to view and evaluate a corporate blog. As we have seen, about 34 percent of the primary Fortune 500 companies, or 171, are blogging, and researchers note an increase in
Are common abbreviations such as lol and imho and all-lowercase writing acceptable in texting or instant messaging for business?
Many large companies monitor Twitter chatter and Facebook posts. They have discovered social media to be a tool for averting public relations disasters. Domino's Pizza deftly responded with a
Read the following real Twitter messages and write a 140-character microblog reply to each. Be selective in what you include. Your instructor may show you the actual responses that the company
Read the following real Twitter messages and write a 140-character microblog reply to each. Be selective in what you include. Your instructor may show you the actual responses that the company
Revise the following sentences to eliminate trite business phrases.If we may help in any way, please do not hesitate to call.
Revise the following sentences to avoid confusing clichés, slang, buzzwords, and wordiness.BTW, have you heard the latest buzz about hackers ripping off customer info from Best Buy?
Revise the following sentences to recover buried verbs.After making an investigation, the fire department reached the conclusion that the blaze was set intentionally.
Revise the following sentences to recover buried verbs.Our committee made a promise to give consideration to your proposal at its next meeting.
Revise the following sentences to recover buried verbs.When used properly, zero-based budgeting can bring about a reduction in overall costs.
Revise the following sentences to recover buried verbs.Did our department put in an application for increased budget support?
Revise the following sentences to recover buried verbs.The budget committee has not taken action on any projects yet.
Revise the following sentences to recover buried verbs.Homeowners must make a determination of the total value of their furnishings.
Revise the following poorly written sentences and paragraphs. Use lists, bullets, and category headings, if appropriate. Improve parallel construction and reduce wordiness.There are three simple ways
Revise the following poorly written sentences and paragraphs. Use lists, bullets, and category headings, if appropriate. Improve parallel construction and reduce wordiness.Revise the following by
Revise the following poorly written sentences and paragraphs. Use lists, bullets, and category headings, if appropriate. Improve parallel construction and reduce wordiness.Revise the following
Why do some businesspeople criticize e-mail?
The following e-mail message from Kennedy Freed asks his assistant Camille Chavez to perform a task. However, she will struggle with that task because the message is so poorly written. It badly needs
When is e-mail appropriate?
Jeremy Harper, a blogger and Web conferencing expert, responds to a request from Christina Cruz, who wants advice for an article she is writing. His advice is good, but his message is poorly
Describe the writing plan for informational e-mail messages.
In the following memo, product manager Alexandra Amato reports to CEO Mason Razipour the high points of a workshop he asked her to attend. Alexandra’s jumbled memo offers solid information but is
E-mails and memos frequently contain numbered (for items in a sequence) or bulleted lists. Study how the following wordy paragraph was revised into a more readable format with a list:Before
E-mails and memos frequently contain numbered (for items in a sequence) or bulleted lists. Study how the following wordy paragraph was revised into a more readable format with a list:Before
Compare the following sets of message openers. Circle the letter of the opener that illustrates a direct opening. Write an appropriate subject line for each opening paragraph.A memo announcing a new
Compare the following sets of message openers. Circle the letter of the opener that illustrates a direct opening. Write an appropriate subject line for each opening paragraph.A memo announcing an
Compare the following sets of message openers. Circle the letter of the opener that illustrates a direct opening. Write an appropriate subject line for each opening paragraph.An e-mail announcing a
Compare the following sets of message openers. Circle the letter of the opener that illustrates a direct opening. Write an appropriate subject line for each opening paragraph.An e-mail requesting
As advances in computer technology continue to change the way we work and play, Internet use on and off the job has become a danger zone for employees and employers. Misuse costs employers millions
Some marketers employ machines to inflate the number of likes and fans online. So-called Facebook bot networks (botnets) operate large numbers of fake accounts around the world. A rental agency based
Could you give up your electronic toys for 24 hours without withdrawal symptoms? Would you be able to survive a full day unplugged from all media? A class of 200 students at the University of
You can enlist the aid of your authors to help you pump up your basic language muscles. As your personal trainers, Drs. Guffey and Loewy provide a three-step workout plan and hundreds of interactive
List six trends in the information-age workplace that affect business communicators. Be prepared to discuss how they might affect you in your future career.
List bad habits and distractions that can act as barriers to effective listening.
What is nonverbal communication, and are nonverbal cues easy to read?
How do we send messages to others without speaking?
Think of a time when you felt that someone didn’t listen to you—for example, on the job, at home, at the doctor’s office, or at a store where you shop. Your instructor will split the class into
How much and to whom do businesspeople listen? Your Task. Interview a businessperson about his or her workplace listening. Connect with a worker in your circle of friends, family, and acquaintances;
What is culture, and what are five key dimensions that can be used to describe it?
Can social media connect cultures and bridge cultural divides?
Can body language be accurately interpreted?Your Task. What attitudes do the following body movements suggest to you? Do these movements always mean the same thing?What part does context play in
Although many employers allow casual attire, not all employers and customers are happy with the results. To learn more about the implementation, acceptance, and effects of casual-dress programs,
Many languages have idiomatic expressions that do not always make sense to outsiders.Explain in simple English what the following idiomatic expressions mean. Assume that you are explaining them to
Consider potential culture clashes in typical business situations. Imagine that businesspeople from a high-context culture, say, Japan or China, meet their counterparts from a low-context culture,
Generalizations are necessary as we acquire and categorize new knowledge. As long as we remain open to new experiences, we won't be stymied by rigid, stereotypical perceptions of other cultures.
Today's workforce benefits from diversity, and most businesses have embraced explicit nondiscrimination policies. The federal government and many state governments have passed legislation that makes
How can a business writer sound conversational but also be professional?
In a letter to the editor, a teacher criticized an article in USA Today on autism because it used the term autistic child rather than child with autism. She championed people-first terminology, which
Revise the following sentences to emphasize the perspective of the audience and the “you” view.We have prepared the enclosed form that may be used by victims to report identity theft to creditors.
Revise the following sentences to emphasize the perspective of the audience and the “you” view.We are now offering RapidAssist, a software program we have developed to provide immediate technical
Revise the following sentences to emphasize the perspective of the audience and the “you” view.We find it necessary to restrict parking in the new company lot to those employee vehicles with
Revise the following sentences to emphasize the perspective of the audience and the “you” view.Our warranty goes into effect only when we have received the product’s registration card from the
Revise the following sentences to emphasize the perspective of the audience and the “you” view.Unfortunately, you will not be able to use our computer and telephone systems on Thursday afternoon
Revise the following sentences to emphasize the perspective of the audience and the “you” view.As part of our company effort to be friendly to the environment, we are asking all employees to
Revise the following to make the tone conversational yet professional.Per your recent e-mail, the undersigned takes pride in informing you that we are pleased to be able to participate in the Toys
Revise the following to make the tone conversational yet professional.Pursuant to your message of the 15th, please be advised that your shipment was sent August 14.
Revise the following to make the tone conversational yet professional.Yo, Jeff! Look, dude, I need you to sweet talk Ramona so we can drop this budget thingy in her lap.
Revise the following to make the tone conversational yet professional.BTW, Danika was totally ticked off when the manager accused her of ripping off office supplies. She may split.
Revise the following to make the tone conversational yet professional.He didn’t have the guts to badmouth her 2 her face.
Revise the following to make the tone conversational yet professional.The undersigned respectfully reminds affected individuals that employees desirous of changing their health plans must do so
Revise the following statements to make them more positive.Employees are not allowed to use instant messaging until a company policy is established.
Revise the following statements to make them more positive.We must withhold authorizing payment of your consultant’s fees because our CPA claims that your work is incomplete.
Revise the following statements to make them more positive.This is the last time I’m writing to try to get you to record my October 3 payment of $359.50 to my account! Anyone who can read can see
Revise the following statements to make them more positive.Everyone in this department must begin using new passwords as of midnight, June 15. Because of flagrant password misuse, we find it
Revise the following sentences to reduce gender, racial, ethnic, age, and disability bias.The conference will offer special excursions for the wives of executives.
Revise the following sentences to reduce gender, racial, ethnic, age, and disability bias.Every employee must wear his photo identification on the job.
Revise the following sentences to reduce gender, racial, ethnic, age, and disability bias.Does each salesman have his own smartphone loaded with his special sales information?
Revise the following sentences to reduce gender, racial, ethnic, age, and disability bias.A little old lady returned this item.
Revise the following sentences to reduce gender, racial, ethnic, age, and disability bias.Each nurse is responsible for her patient’s medications.
Revise the following sentences to use plain language and familiar words.The salary we are offering is commensurate with remuneration for other managers.
Revise the following sentences to reduce gender, racial, ethnic, age, and disability bias.Serving on the panel are a lady veterinarian, an Indian CPA, two businessmen, and a female doctor.
From the choices in parentheses, select the most precise, vigorous words.Government economists (say, hypothesize, predict) that employment will (stabilize, stay the same, even out) next year.
Revise the following sentences to use plain language and familiar words.Did your car’s braking problem materialize subsequent to our recall effort?
From the choices in parentheses, select the most precise, vigorous words.Although international trade can (get, offer, generate) new profits and (affect, lower) costs, it also introduces a
From the choices in parentheses, select the most precise, vigorous words.The growing number of (people, consumers, buyers) with (devices, gadgets, smartphones) provides an (idea, indicator, picture)
Revise the following sentences to use plain language and familiar words.The World Bank sees international trade as a (good, fine, vital) tool for (decreasing, changing, addressing) poverty.
In Seattle the 24-Hour Gym promises to strengthen bodies. However, its weak e-mail to its clients needs a radical rewrite to improve its effectiveness.Your Task. The following e-mail suffers from

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