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essentials of business communication

Questions and Answers of Essentials Of Business Communication

Although we made a bundle whenever our response was quick as a flash, we can’t keep shooting from the hip.Your Task. Revise the above sentence to avoid confusing jargon, slang, clichés, and
In comparison with our lousy competitors, we have passed with flying colors and will ignore their snarky claims.Your Task. Revise the above sentence to avoid confusing jargon, slang, clichés, and
Please circle back to me about the proposal and we will be good to go.Your Task. Revise the above sentence to avoid confusing jargon, slang, clichés, and wordiness.
After conducting an investigation, the legal department reached the conclusion that fraud had been committed.Your Task. Revise the above to recover buried verbs and convert zombie nouns.
Our board promised to give consideration to the proposed acquisition at its next meeting.Your Task. Revise the above to recover buried verbs and convert zombie nouns.
The Consumer Financial Protection Bureau issued a warning to borrowers that an important provision will face expiration effective January 1.Your Task. Revise the above to recover buried verbs and
One of the lending provisions under the Dodd-Frank Act extends liability protection to borrowers who have a higher debt load but meet standards set by Fannie Mae and Freddie Mac.Your Task. Revise
Under the current legislation, lenders are provided incentives to issue loans to borrowers who may not meet the strictest standards but are a relatively safe credit risk.Your Task. Revise the above
In order to receive an adequate assessment of the home insurance amount, homeowners must make a determination of the total value of their furnishings.Your Task. Revise the above to recover buried
One of the employees told me that it would be available soon.Your Task. Revise the above sentence to improve clarity and precision. Use your imagination to add appropriate words.
Please get in touch with the company in the near term.Your Task.Revise the above sentence to improve clarity and precision. Use your imagination to add appropriate words.
An employee from that organization announced the change in date for the event.Your Task.Revise the above sentence to improve clarity and precision. Use your imagination to add appropriate words.
She said that the film she worked on was not very good.Your Task.Revise the above sentence to improve clarity and precision. Use your imagination to add appropriate words.
@HTWilson94 asks whether grocer Whole Foods stocks Whole Trade certified flowers all year long. Prepare a response (preferably 140 or fewer characters) based on the following information: Yes, at
@AmyJean64 sent Bank of America a tweet saying she was frustrated with a real estate short sale. “Have a contract on a house and cannot get them to return calls to finalize.” Prepare a response
@VickiK wrote to JetBlue: “I have booked a flt in July, CA-VT. Wondering about flying my wedding dress w/me. Is there a safe place to hang it on the plane?” Prepare a response based on the
@ChrisC sent a message to Southwest Airlines saying, “This is extremely frustrating, how is it possible for your website to be down the entire day?” Prepare a response based on the following
@JamesR. sent a message to the delivery service UPS complaining, “Holy XXX. It’s after 6 pm and UPS still hasn’t delivered my pkg yet.” Prepare a response based on the following information:
Revise the following paragraph about three Twitter best practices by using a bulleted list. There are three simple ways you can build an online following, drive your reputation, and develop
Revise the following by incorporating a bulleted list with category headings.Auto accidents account for a high number of accidental deaths. The most common causes of these accidents are due to the
Revise the following by incorporating a bulleted list with category headings.There are many people today who want to improve their credit scores. Some simple tips for bumping up your score are
Study the following ineffective message from a manager to employees and staff. It suffers from numerous wordy constructions covered in this chapter. Study the message and list at least five
List and concisely describe at least five electronic communication channels used most commonly by business people today.
Why do you need to critically evaluate all information that engulfs you daily?
You have seen that e-mail is not universally loved although it is here to stay, despite the advent of real-time chat apps, texting, and other workplace short-form messaging. “Email is the last
Despite laws dictating a 40-hour workweek, many young Chinese tech workers endure the dreaded 9-9-6 schedule: 9 a.m. to 9 p.m., six days a week. What role does technology play here? How do you feel
Are conversational Internet acronyms and slang—such as AFAIK, G2G, HIFW, ICYMI, and NSFW—as well as all-lowercase writing acceptable in e-mail, texting, or instant messaging for business?
In many workplaces employers are introducing game-like competitions and tracking of workers’ vital functions with wearable devices. Consider the potential impact of gamification and wearable
An e-mail announcing a study:a. We have noticed recently a gradual but steady decline in the number of customer checking accounts. We are disturbed by this trend, and for this reason I am asking our
An e-mail announcing a new procedure:a. It has come to our attention that increasing numbers of staff members are using IM to send business messages. We realize that IM saves time and gets you fast
An e-mail inquiring about software:a. Please answer the following questions about your voice-recognition software. We would like to know how reliable the machine transcription is and whether the
An e-mail announcing introducing a new manager:a. Please welcome our new HR manager, Kristi Bostock, who comes from our Chicago office. Kristi is a 17-year management veteran with a strong focus on
Blog writer Brian Drummond needs examples and information for a blog he plans to publish on the Online Voices platform. He writes to Nadya DeAlba, office manager at a high-tech firm, requesting
Bailey Owens, an IT and teleconferencing expert, responds to a request from Mareli Barajas, who wants advice for an internal networking manual she is writing. Bailey’s advice is good, but his
Live chat operators who help customers by exchanging instant messages with them in real time play an important role in customer service. The goal of providing such direct communication online is to
Your instructor will direct this role-playing group activity. Using instant messaging, you will simulate one of several typical business scenarios—for example, responding to a product inquiry,
Podcasting done right is hard work. Most podcasts (80 percent) fail or no longer publish.98 Experts advise business podcasters first to provide quality content with an authentic voice to build value,
Browsing the podcasts at iTunes, you stumble across the Quick and Dirty Tips series, specifically Money Girl, who has been dispensing financial advice since 2008. You sign up for the free podcasts
The modern workplace is a potential digital minefield. The imprudent use of practically any online tool—whether e-mail, real-time messaging, texting, tweeting, blogging, or posting to
If you are a budding entrepreneur and future tycoon, you may be looking to successful business leaders for inspiration. Learning about and connecting with chief executives has never been easier
Why is it debatable whether business communicators should apologize?
In this chapter you learned that badmouthing businesses online can have costly consequences. Some companies have used so-called SLAPP laws to sue consumers for writing negative reviews on the
A writer compared letters and social media posts: “What is special about a letter is the time that is taken in creating a letter—that someone went to the trouble of finding a piece of paper,
Consumers in the United States and the United Kingdom enjoy some of the world’s most generous merchandise return policies. It is no wonder, perhaps, that a few shoppers presumably buy clothes and
My name is Daryl Davidson, and I am assistant to the director of Human Resources at MicroSinergie. Our company has a Yammer-based enterprise social platform, which we would like to use more
Thank you for your e-mail of February 8 in which you inquired about the availability of the best-selling OWC Mercury Pro external USB Blu-ray reader/writer.Your Task. Revise the above wordy openings
I have received your message of May 6 asking whether or not our company was able to manufacture custom metric fasteners for you. You inquired about whether we could provide a custom solution to your
This will acknowledge receipt of your inquiry of November 14 in which you ask whether we will be hosting the next edition of PACK EXPO International in Chicago, October 23–26, 2022. After canceling
Your complaint about our recent shipment of MESA 12AX7 preamp tubes that were broken in transit to you has been directed to me for response. Thank you for telling us immediately about this mishap
Who wouldn’t want to hide a messy room during a Zoom session? Millions of people were using video chat during the COVID-19 pandemic as they were working and studying from home. Some discovered they
Customer service today is omnichannel and customer-driven, so when someone wants to reach out to you on social media, you need to be there, ready to respond. Of course, having an official response
As a member of the planning committee for an upcoming conference, you have been asked to draft a message requesting information about whether the venue is accessible for all participants.Your
The following serious message requests information, but its poor organization and other writing faults prevent it from accomplishing its goal.Your Task. Analyze this message and list at least five
The following message responds to the inquiry in Activity 6.2. Dr. Woo asks for information about dealing with a data breach at his medical office. Mr. Gallagher, representing Safe Cybernetics, wants
Your Task. Decide whether to respond to the following online posts.30 If you believe you should respond, compose a concise Facebook reply following the guidelines in this chapter. Your instructor
J.P. Morgan Chase, the largest U.S. bank based on assets, stunned the usually conservative financial sector when it parted with longstanding tradition and started allowing business-casual attire on
Your employer, Engineerian Services of Columbus, Ohio, has had an excellent year, and the CEO, Sydney Owen, would like to reward the troops for their hard work with a rustic yet comfortable winter
Nathan Forrest, founder and CEO of Forrest + Partners, is a busy architect. As he expands his business, he is looking for ecologically conscious designers who can develop sustainable architecture
As a summer intern in the Marketing Department at Garrison Scientific, Inc., in Waltham, Massachusetts, you have been working on the company’s annual catalog. You notice that staffers could save a
You run a popular restaurant for owner Joseph Grimes, and patrons have been telling you that they would like it if you installed a television in the dining area. After some hesitation, you decide to
Sleep deprivation is very common among executives and rank-and-file workers in most organizations. Hard-charging business leaders pull all-nighters or sleep only a few hours a night. When Tesla chief
The owner of Millennium Interiors, Dominique Reese, recently worked on the custom Malibu home of an NBA basketball player. He requested an oversized 12-foot mahogany entry door. Dominique ordered by
You work for Ledlow Property Management in Boise, Idaho. Your employer specializes in commercial real estate. Yesterday one of your business tenants in the tony East End neighborhood complained about
Like most consumers, you have probably occasionally been unhappy with service or with products you have used.Your Task.Select a product or service that has disappointed you. Write a claim letter
Louis Estrada is Regional Manager at Commander Electronics in Atlanta, Georgia. He received an e-mail from Joseph Grimes, a frustrated restaurant owner who is demanding a steep price match for all
As Andres McMillan, operations manager, Union Wood Products, you have a problem. Your firm manufactures quality precut and custom-built doors and frames. You have received a letter from Dominique
Microsoft shared with Business Insider the template of the goodwill letter it sends to new parents, or, more precisely, to their babies.Your Task. Evaluate the strengths and weaknesses of this
Imagine that the spouse of a coworker recently died from an infectious disease. Write the coworker a letter of sympathy.
Name the goals of business communicators in conveying negative news, and explain how they can achieve these goals.
When is the direct strategy more effective than the indirect strategy in delivering bad news?
What does expressing empathy mean in delivering apologies?
What are some strategies to manage unfavorable news on social media effectively?
Mike Michalowicz, author of Profit First and CEO of Provendus Group, quotes a famous American poet to illustrate how he refuses unpleasant potential clients: “Emily Dickinson said speak the truth
Consider this view voiced by Robert Bies, professor of management at Georgetown University: “Bad news should never come as a surprise. Failure to warn senior leadership of impending bad news, such
Recall a situation during which you chose to remain silent instead of revealing what would have been unfavorable news or negative feedback to the recipient. Why did you keep the negative news or
At a sustainability conference, Levi Strauss CEO Chip Bergh caused a viral sensation by revealing he had never laundered his two-year-old Levi’s in a washing machine. Instead, he hand-washed and
Because we are retooling our production line, we are postponing requests for company tours until the fall.Revise the above refusal so that they use passive-voice instead of active-voice verbs. If
We cannot examine new patients until we have verified their insurance coverage.Revise the above refusal so that they use passive-voice instead of active-voice verbs. If possible, present the bad news
Company policy prevents us from offering health and dental benefits until employees have been on the job for 12 months.Revise the above refusals so that they use passive-voice instead of active-voice
The manager and I have arranged for the investors to have lunch after the tour.Revise the above refusal so that they use passive-voice instead of active-voice verbs. If possible, present the bad news
Unfortunately, we cannot offer free shipping after January. Act now! Revise the following refusals so that they use passive-voice instead of active-voice verbs. If possible, present the bad news
Act now!Revise the above refusal so that they use passive-voice instead of active-voice verbs. If possible, present the bad news positively.
We are sorry to disappoint you, but our nine-day boat excursion to the Galápagos Islands has filled up quickly and is now fully booked. We can place you on a wait list that would make you only the
Your frequent flyer miles expire on December 31 because you have earned no qualifying segments during this calendar year.However, you could keep your miles if you apply for our Northeastern credit
We are pleased by your interest in our firm, but we are unable to extend an employment offer to you at this time.Revise the above sentence so that the bad news is de-emphasized in a dependent clause
Regretfully, we cannot supply you with the cabinet hinge you requested. The manufacturer no longer offers it. A new hinge should work for you, and we are sending it to you.Revise the above sentence
We cannot ship our fine steaks and hamburgers c.o.d. Your order was not accompanied by payment, so we are not shipping it.We have it ready, though, and will rush it to your home if you call us with
Unfortunately, we cannot contribute to your worthy charitable cause this year. At present we need all the funds of our organization to lease new equipment and offices for our new branch in
The following blunt refusal from a restaurant owner rejects a previously agreed-to favor. To avoid endangering a friendship and losing community goodwill, the writer needs to revise this message.Your
The following poorly written e-mail tells customers that their e-mail addresses have been hacked. However, the message is clumsy and fails to include essential information in revealing security
Having enjoyed a meteoric rise, CompuBotics Incorporated prides itself on its commitment to employees who receive generous benefits and are steeped in a supportive corporate culture. This core value
As a vice president of a financial services company, you serve many clients, and they sometimes ask your company to contribute to their favorite charities. You recently received a letter from Mia
A well-known financial blogger, Dora Wieland, is doing research for her industry blog In the Know. Specifically, she seeks information about salary and commission information of the star salespeople
As an assistant to body language expert and author Tonya Reiman, you must help her politely decline an invitation to speak at the University of South Carolina in Columbia. The business associations
As the owner of the Corporate Center in Springfield, Illinois, you must respond to the request of Troy E. Washko, one of the tenants in your two-story office building. Mr. Washko, a CPA, demands that
Atlantic Southern Airlines (ASA) had an unhappy customer. Casey Segal-Jain flew from Baltimore, Maryland, to Seattle, Washington. The flight stopped briefly at Detroit Metropolitan Airport, where Ms.
The growth of social media has spawned many platforms dedicated to customer reviews and complaints—for example, Angi, which profiles local service companies, contractors, and professionals—or
Select a product or service that you now use (e.g., Internet or cable service, water or electricity, propane or natural gas, smartphone or landline, or car insurance). Assume that the provider must
The University of South Florida St. Petersburg recently made a big mistake. It inadvertently welcomed 430 rejected applicants. The e-mail said, “Once again congratulations on your admission to
You are happy to receive a large order from Finn Valentino at 24-Hour Fitness gym. This order includes two Olympic Benches (at $349 each), three Stamina Power Towers (at $249 each), three sets of

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