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business
production and operations management

Questions and Answers of Production And Operations Management

12. The network model that allows for randomness in activity completion time is called: (a) CPM (c) Gantt Chart (b) PERT (d) All of these
11. CPM provides the following benefits: (a) Graphical view of the project (b) Interrelationship among various tasks (c) Predicts time required to complete the project (d) All of the above
10. The time between its earliest and latest start time, or between its earliest and latest finish time of an activity is: (a) Start time (c) Delay time (b) Slack time (d) Critical path time
9. The technique used for scheduling the tasks and tracking the progress of energy management projects is called: (a) CPM (c) GANTT Chart (b) PERT (d) None of these
8. The contract in which project specifications are provided to a contractor who procures and installs equipment at cost plus a mark-up or fixed price is called: (a) Extended financing terms (b)
7. The term "energy services contract" in a project comes under: (a) Financing (c) Monitoring (b) Contracting (d) Design
6. The different aspects of CPM/PERT is/are: (a) Activities are assumed to be independent (b) Activity time estimates might be biased (c) The cost of CPM/PERT might not be justified by the value of
5. In PERT terminology, the time an activity would take, considering that the things may not go well, is called:(a) Pessimistic time (c) Optimistic time (b) Most likely time (d) Expected time
4. The main importance of project management is: (a) Increase in number of tasks and their simplifications (b) Elimination of overlapping of tasks (c) Minimum utilization of internal and external
3. The last phase of project life cycle is: (a) Winding up the project (c) Executing the project (b) Idea generation (d) Organizing the feasibility analysis3. The last phase of project life cycle is:
2. The example of intangible project is: (a) Cement plant manufacturing (c) Aeroplane manufacturing plant (b) Software development (d) Building construction
1. Which type of project has been categorized on the basis of speed of execution? (a) Conventional technology projects (c) Natural disaster projects (b) Industrial projects (d) Diversification
3. The project was begun on August 1, 2010. What is the probability that this project can be completed by September 30, 2010 (Note: Scheduled completion time = 60 days.)Shameem and Ramesh are
2. Compute the amount of time that the completion of each event can be delayed without affecting the overall project.Shameem and Ramesh are building contractors who specialize in the construction of
1. What is the time length of the critical path? What is the significance of the critical path?Shameem and Ramesh are building contractors who specialize in the construction of private homes, ware-
Why is operations management important in all types of organization?
What is the input–transformation–output process?
What is the process hierarchy?
How do operations processes have different characteristics?
What do operations managers do?
Why is operations management important in CDS?
Draw a four Vs profile for the company’s products and services.
What would you recommend to the company if they asked you to advise them in improving their operations?
Read the short case on Pret A Manger (p. 18) and ( a ) identify the processes in a typical Pret A Manger shop together with their inputs and outputs. ( b ) Pret A Manger also supply business lunches
Compare and contrast Torchbox and Pret A Manger in terms of the way that they need to manage their operations.
Visit a furniture store (other than IKEA) and a sandwich or snack shop (other than Pret A Manger). Observe how each shop operates, for example, where customers go, how staff interact with them, how
Visit and observe three restaurants. Compare them in terms of the four Vs. Think about the impact of volume, variety, variation and visibility on the day-to-day management of each of the operations
(Advanced) Find a copy of a financial newspaper ( Financial Times, Wall Street Journal, The Economist , etc.) and identify one company which is described in the paper that day. Using the list of
Why is operations performance vital in any organization?
Why is quality important?
Why is speed important?
Why is dependability important?
Why is flexibility important?
Why is cost important?
How do operations performance objectives trade off against each other?
Describe how you think the hotel’s management will:(a) make sure that the way it manages the hotel is appropriate to the way it competes for business;(b) implement any change in strategy;(c)
The case study describes how quality, speed, dependability, flexibility and cost impact on the hotel’s external customers. Explain how each of these performance objectives might have internal
The health clinic described in the worked example earlier in the chapter has expanded by hiring one extra employee and now has six employees. It has also leased some new health monitoring equipment
A publishing company plans to replace its four proofreaders who look for errors in manuscripts with a new scanning machine and one proofreader in case the machine breaks down. Currently the
Visit the websites of two or three large oil companies such as Exxon, BP, Shell, Elf, etc. Examine how they describe their policies towards their customers, suppliers, shareholders, employees and
What is strategy and what is operations strategy?
What is the difference between a ‘top-down’ and a ‘bottom-up’view of operations strategy?
What is the difference between a ‘market requirements’ and an‘operations resources’ view of operations strategy?
How can an operations strategy be put together?
What advice would you give to the club chairman?
Explain how the four perspectives of operations strategy would apply to Ryanair and Flextronics.
What do you think are the qualifying and order-winning factors for (a) a top-of-the-range Ferrari, and (b) a Renault Clio?
What do you think are the qualifying or order-winning factors for IKEA described in Chapter 1 ?
(Advanced) McDonald’s has come to epitomize the ‘fast food’ industry. When the company started in the 1950s it was the first to establish itself in the market. Now there are hundreds of‘fast
What is process design?
What objectives should process design have?
How do volume and variety affect process design?
How are processes designed in detail?
What are the effects of process variability?
What objectives should the ARAPU process be trying to achieve?
What is the main problem with the current ARAPU process?
How could the ARAPU process be improved?
A laboratory process receives medical samples from hospitals in its area and then subjects them to a number of tests that take place in different parts of the laboratory. The average response time
days. A recent process map has shown that, of the 60 minutes that are needed to complete all the tests, the tests themselves took 30 minutes, moving the samples between each test area took 10
The same passport office has a ‘clear desk’ policy that means that all desks must be clear of work by the end of the day. How many applications should be loaded onto the process in the morning in
Visit a drive-through quick service restaurant and observe the operation for half an hour. You will probably need a stopwatch to collect the relevant timing information. Consider the following
How does innovation impact on design?
Why is good service and product design important?
What are the stages in service and product design?
What are the benefits of interactive design?
What do you think comprise the concept, package, and process for the adventure playground?
Describe the four options highlighted in the case in terms of their feasibility, acceptability, and vulnerability.
A company is developing a new app that will allow customers to track the progress of their orders. The app developers charge €10,000 for every development week and it is estimated that the design
One product where a very wide range of product types is valued by customers is that of domestic paint. Most people like to express their creativity in the choice of paints and other home-decorating
Why should an organization take a total supply network perspective?
What is involved in configuring a supply network?
Where should an operation be located?
How much capacity should an operation plan to have?
What markets are the Disney resorts and parks aiming for?
Was Disney’s choice of the Paris site a mistake?
What aspects of their parks’ design did Disney change when it constructed Euro Disney?
What did Disney not change when it constructed Euro Disney?
What were Disney’s main mistakes from the conception of the Paris resort through to 2006?
A private health-care clinic has been offered a leasing deal where it could lease a CAT scanner at a fixed charge of €2,000 per month and a charge per patient of €6 per patient scanned.The clinic
What is layout?
What are the basic layout types used in operations?
What type of layout should an operation choose?
How should each basic layout type be designed in detail?
What appears to be the volume–variety position of the new centre? Is it different from the old centres?
Should the process be redesigned, and if so, which option should be adopted?
How would you recommend that Andy sets about making any changes?
A simple product has 8 elements (a to h) whose times and immediate predecessors are shown in Table 7.4. Devise a product layout that will produce products at a rate of at least 6 products an hour.
Sketch the layout of your local shop, coffee bar or sports hall reception area. Observe the area and draw onto your sketch the movements of people through the area over a sufficient period of time to
Revisit the opening short case in this chapter (p. 192) which examines some of the principles behind supermarket layout. Then visit a supermarket and observe people’s behaviour.You may wish to try
What do operations managers need to know about process technology?
How are process technologies evaluated?
How are process technologies implemented?
How do the two alternative process technologies(Chemling and AFU) differ in terms of their scale and automation? What are the implications of this for Rochem?
Remind yourself of the distinction between feasibility, acceptability and vulnerability discussed earlier(see Chapter 5). Evaluate both technologies using these criteria.
What would you recommend the company should do?
In the early part of this chapter, three technologies are described – 3D printing, the Internet of Things, and telemedicine. Try to describe the technologies by answering the ‘four key
A new machine requires an investment of €500,000 and will generate profits of €100,000 for 10 years. Will the investment have a positive net present value assuming that a realistic interest rate
In the example above, the local government’s finance officers have realized that their discount rate has been historically too low. They now believe that the discount rate should be doubled.Is the
A new optical reader for scanning documents is being considered by a retail bank. The new system has a fixed cost of €30,000 per year and a variable cost of €2.5 per batch. The cost of the new
per cent, calculate the net present value of the investment over a 5-year period.

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