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business
project team leadership

Questions and Answers of Project Team Leadership

2. As a result of your personal best, what did you learn about yourself? About other people? About excellence?
1. Describe a time in your life when you performed at your personal best. When was it? Who was involved? What happened? What were the results?
■ At Level 4, the focus is on business results. Assuming people have learned and are applying what they have learned, what difference does it make? Level 4 evaluation measures return on investment.
■ At Level 3, the question, “Are learners using new knowledge, skills, and attitudes back at work?” is answered. This can be determined through observation, surveys, and interviews.
■ At Level 2, learning is measured in terms of increased knowledge, skill, or attitude.Methods range from paper-and-pencil tests to complex job demonstrations.
■ At Level 1, data are usually gathered by questionnaires administered at the conclusion of a training program. They are a measure of participant satisfaction and typically evaluate content,
4. Impact—as measured by improvement in bottom-line results such as sales, quality, customer satisfaction, safety, employee morale, turnover, costs, and profits.
3. Application—understood as on-the-job use of new concepts, principles, tools, and techniques.
2. Learning—defined as measurable improvement in knowledge, skills, and attitudes.
1. Satisfaction—generally measured by participant approval ratings.
5. Growth is rewarded through recognition and tangible signs of approval—commendation, promotion, income, and the like.
4. Good communications prevail—people express themselves honestly and listen with respect to the views of others.
3. Each person is addressed at his or her level of development and is helped to grow to fuller potential.
2. Individual differences are recognized, and a variety of learning experiences are provided.
1. Basic respect for the worth and dignity of all people is a cardinal value.
5. People grow as they move from external to internal commitment.
4. People grow as they move from a condition of lower to higher self-esteem.
3. People grow when their plans move from general goals to specific actions.
2. People grow when they are encouraged by someone they respect.
1. People grow when there is a felt need.
■ Mystic healers seek the source of illness and health in the follower’s personality.Mystic healers try to discover the statue in the marble and seek, like Michelangelo, to find what can be
■ Missionaries are goal-directed. Usually, missions involve a utopian view of the future and a program for achieving reforms. Missionaries teach out of personal conviction, believing in certain
■ Elected leaders undergo trials, self-transformation, training, or some other rite to achieve their positions. Elected leaders derive power not only from their own experience, but also from the
■ Priests claim power through office. They are agents of omnipotent authority, and the people who follow them are taught to see themselves as set apart from others.Priests establish structure,
■ Shamans heal through the use of personal power. They focus the attention of their followers on themselves. When this approach is combined with unusual gifts and skills, shamans are charismatic.
• Determine your level of adaptive capacity. Are you a stress-resistant person?
• Identify the characteristics of a hardy personality.
• Identify where you are in the burnout process, including steps that can be taken for emergency, short-term, and long-term aid.
• Know how a leader can help people through change, including the importance of attitude and personal example.
• Identify the conditions conducive to growth.
• Describe the role of the leader as coach and developer of people.
2. How can you apply what you have learned? What will you do, with whom, where, when, and, most important, why?
1. What is the most important idea you have learned in Part Seven?
2. What can employers who can’t afford such extensive programs as the Deloitte organization do to address the changing preferences of their younger workers’ wants and needs? What would you like
1. Why is addressing this issue so important? Shouldn’t workers adjust to meet the needs of their employers?
■ Here is a challenge: Write a six-word memoir that captures the essence of your personality and/or life story. Julius Caesar may have written, “I came, I saw, I conquered.”Much can be learned
■ Imagine receiving job offers from three great employers: Traditional → FBI, Participative → Southwest Airlines, Individualistic → Pixar. Which culture is most appealing to you?
■ Complete the following exercise: Form a group consisting of a variety of personality styles. Discuss best practices (policies and actions) an organization can use to meet the needs and gain the
■ Discuss the role of personality in your work experience. Are you primarily traditional, participative, or individualistic? Does your organization value your style of interpersonal relations? Is
■ Discuss the concept of the vital shift and the pros and cons of the new-job tryout.Give real-life examples.
■ Have you developed the technical, relational, and conceptual skills appropriate for the work you do? Discuss.
■ Do you know a leader who is effective at assigning work and giving orders? What principles and techniques are used?
■ Discuss the role of delegation in the leadership process. Do you know a leader with delegation weakness? Do you know a leader with delegation strengths?
■ People high in neuroticism tend to be anxious, emotional, insecure, and worrying.People low in neuroticism perform well in work requiring a positive attitude and keeping things in perspective.
■ People high in agreeableness tend to be good-natured, courteous, trusting, and nurturing. These qualities are helpful when tasks require getting along with others and dealing effectively with
■ People high in extroversion tend to be active, outgoing, assertive, and sociable.These qualities are associated with jobs requiring high social contact and service to others.
■ People high in conscientiousness tend to be thorough, organized, self-disciplined, and dependable. They are responsible, able to plan, and achievement-oriented.These qualities positively
■ People high in openness to experience tend to be informative, creative, insightful, and curious. These qualities are important in jobs requiring imagination and unconventional thinking.50
■ Diversity. All five presidents showed understanding, responsiveness, and flexibility in relating to all types of people—young and old, black and white, male and female, and traditional,
■ Leadership. All five presidents employed universal principles of effective leadership.Each had a vision and a plan. Each kept job knowledge current to solve problems and advance the organization.
■ Character. Each of the five presidents told the truth as he believed it to be, and in any moral dilemma, consideration of others came first. Think about it: We will forgive a person
■ The fifth president was a mixture of individualistic and participative. His creativity and ability to work with people were extraordinary, and he met the organization’s traditional needs
■ The fourth president was versatile, with roughly equal amounts of all three styles.His administrative approach was traditional, or chain-of-command; his manner in dealing with people was
■ The third president was participative, a master of diplomacy and persuasion.Gifted at finding the middle ground in disputes and the high ground in direction, he brought stability to the
■ The second president was traditional, combining courtly ways with a basic goodness of character. His concern for people became a model and standard for others who would continue to serve the
■ The first president was individualistic. He was a creative visionary whose genius was to found and physically create the organization. He was innovative and entrepreneurial.
■ Individualists provide new ideas and creativity. They are independent and resist close supervision, but when personally motivated, they are dynamic and creative. An organization needs creativity
■ Participatives are interactive and friendly. They provide the glue that holds people together. As leaders, they are participative; as followers, they are good team players.Participatives are the
■ Traditionals bring roots, stability, and discipline that every organization needs if it is going to grow and prosper. They provide systems and procedures that allow a lot of people to work
■ How: Be sure every word spoken passes three important tests: Is it true? Is it necessary? Is it kind?
■ When: Talk it out when people are fresh. Otherwise, they won’t be able to think clearly, much less express themselves clearly.
■ Where: Talk it out in private so that all parties can communicate in an uncensored and honest way. Unless the truth is known, a problem will never be fully resolved.
26. I work besta. with structure and organization.b. as a member of a team.c. as an independent agent.
25. I am known fora. making my own decisions.b. sharing with others.c. upholding traditional values. c b a c b a
24. It is important that Ia. plan a year or two ahead.b. live my life to the fullest now.c. think about life in a long-term way. c a b c a b
23. I grow best bya. following established truths.b. interacting with others.c. learning from personal experience. a b c a b c
22. If I suddenly received a large sum of money, I woulda. use most of it now for the things I want.b. invest most of it for the future.c. spend half of it now and save the rest. b c a b c a
21. My workday goes best when Ia. have freedom of operation.b. know what is expected of me.c. experience fellowship with good companions. b c a b c a
20. I believe in the sayinga. all work and no play makes Jack a dull boy.b. united we stand, divided we fall.c. there are no gains without pains.
19. I valuea. teamwork.b. independent thinking.c. order and organization. c a b c a b
18. The people I enjoy working with area. free-thinking.b. well organized.c. friendly. b c a b c a
17. I believe feelings and emotionsa. should be shared with discretion.b. should be shared openly.c. should be kept to oneself. c b a c b a
16. A group member should supporta. the decisions of the majority.b. only those policies with which he or she personally agrees.c. those who are in charge. c a b c a b
15. I want the value of my work to be knowna. soon after completion.b. with the passage of time.c. while I am doing it. b a c b a c
14. I believea. there is a time and place for everything.b. promises to friends are debts to keep.c. the one who travels fastest travels alone. a b c a b c
13. To be a financial success, one shoulda. relax; money is not important.b. work in cooperation with others.c. work harder than others. c b a c b a
12. I am most responsible to for my actions:a. family and friendsb. higher authoritiesc. myself b a c b a c
11. I am most happy whena. I am free to choose what I want to do.b. there are clear guidelines and rewards for performance.c. I share good times with others. b c a b c a
10. What the world needs isa. more people who think independently.b. more understanding among diverse people.c. more people who respect and abide by the law. c b a c b a
9. I avoida. not meeting my responsibilities.b. compromising my personality.c. the loss of good friends.
8. I want to be treateda. as a unique person.b. as an equal.c. with respect. c b a c b a
7. Over time, I have learneda. no person is an island.b. old paths are true paths.c. you pass this way only once. b a c b a c
6. In my opinion, people needa. guidelines and rules for conduct.b. warm and supportive human relationships.c. freedom to grow. a b c a b c
5. I try to avoida. not being myself.b. disappointing those in authority.c. arguments with my friends. b c a b c a
4. I feel most satisfied whena. I am working on personal goals.b. I do things according to standards.c. I contribute to a project. b c a b c a
3. People see me asa. a team player.b. a free spirit.c. a dependable person. c a b c a b
2. When faced with a decision, I considera. precedent and traditions.b. the opinions of the people affected.c. my own judgment. a b c a b c
1. When I enter new situations, I let my actions be guided bya. my own sense of what I want to do.b. the direction of those who are responsible.c. discussion with others.
3. After a period of time, everyone in the second corner you have chosen leaves the room. Of the groups that remain, which one would you most enjoy being with for the longest time?
2. After a period of time, everyone in the corner you have chosen leaves the room. Of the groups that remain, which one would you most enjoy being with for the longest time?
1. Which corner of the room would you be drawn toward? Which group of people would you most enjoy being with for the longest time?
25. Do all your employees know what is expected of them in order of priority?
24. Does work pile up at any one point in your operation?
23. Do you personally do those assignments that only you could or should do?
22. Do you support your employees when their authority is questioned?
21. Do employees refer more work to you than you delegate to them?
20. Do you always give credit for a job well done?
19. Are your employees performing below their capabilities?
18. Do you trust your employees to do their best in your absence?
17. Do you find it difficult to ask others to do things?

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