Questions and Answers of Project Team Leadership

The Evidence-Based Practice team identified the Trendelenburg position as ineffective. All but one of the following are obstacles to eliminating this practice:a. Organizational culture influencesb.
Dogmatic practices are often difficult to identify. Sources of these practices can originate from all but one of the following:a. Evidence-based practice implementationb. Physician-dominated
Hopeful leaders provide value to an organization througha. belief in the value of current performances.b. focus on the future to advance personal goals.c. focus on the future to envision
A willing leader develops attributes that embrace future opportunities wholeheartedly. Acceptance of diverse perspectives is one of these attitudes and includes:a. examining the perspectives of each
Courage is different from willpower in the following way:a. Courage is about the absence of fear; willpower is about the abstract inner strength of an individual.b. Courage is about giving up ground
Developing one’s will is strongly influenced by organizational culture and is supported bya. establishing policies.b. educational programs.c. determined action and struggle.d. performance reviews.
The relationship between willpower and creating change:a. allows for more collaboration in the process.b. allows leaders to better understand resistance to change.c. is positive and results in
Maintaining the status quo or leadership mediocrity is not reflective of willing leaders for the following reasons:a. New ideas are implemented in a strategic manner.b. Patient safety risks are
Leaders who are mentally fit are better able to manage the complexity of the healthcare system. Which of the following is not a benefit that mental fitness bestows on leaders?a. Ability to handle the
Value-based services differ in several ways from the kind of services most commonly delivered. Which of the following would not be affected by the transformation to value-based services?a. Quality of
Regaining balance between work and personal life requires courage to do which of the following?a. Create new compensation systems to recognize the differing values of employees.b. Pursue change with
Dogmas obstruct the transformation of the healthcare system for which of the following reasons?a. Policies require too much time to review.b. Employees are allowed to retain jobs that no longer are
Passion as an essential quality of will is expressed in which of the following ways?a. Employees share their values and ideas in a nonthreatening manner.b. People in the organization take pride in
Among the obstacles to a leader’s exploration of his or her will, which of the following is the most common?a. Peer pressure to avoid additional workb. Organizational pressure to conform to
From the perspective of a leader, the will emerges through several phases of discovery. In the most important of these phases, what does the leader do?a. Evaluates colleagues’ perceptions of the
Which of the following characterizes the fully developed will?a. The fully developed will creates an enormous potential for change.b. The fully developed will requires significant coaching and
Which of the following is not among the reasons that healthcare workers report disenfranchisement?a. Staff shortagesb. Excessive regulationsc. Loss of patient respectd. Job stress
Appreciative leadership principle 1 emphasizing relational capacity and accountability one of the critical elements is:a. Sense of self.b. Strategically crafted questioning.c. Inclusive language.d.
In appreciative principle 4, one of the important performance metrics in demonstrating impact is:a. Ownership.b. Communication.c. Timeline.d. Clarity.
___________________ approaches to specific kinds of problems increases the likelihood the recurrences will be solved in a similar or related fashion to the originating problems:a. Sorting and
As much as possible the leader should help the staff see problems as normal and:a. Defining the elements of problems so they can be seen clearly.b. Identifying responsibility for resolving
The fifth principle of appreciative leadership is:a. Integrity/inclusion: the way of leading.b. Accountability: the ownership for outcomes.c. Collaboration: building relationships.d. Ownership:
The fourth element/characteristic of appreciative inquiry is:a. Discovery.b. Delivery.c. Dream.d. Design.
All persons have specific and unique “mental maps.” These maps form the contextual framework out of which:a. Learning flows.b. Behavior flows.c. Action flows.d. Outcomes flow.
Accountability has three major elements: the right to decide and to act, the power to decide and to act, and:a. The skills to act and undertake work.b. The insight to understand and to act.c. The
Each of the three main components: structure, relationships, and process should be directed toward:a. Facilitating ownership so the organizations work can be sustained and advanced.b. Advancing
In the 20th century the emphasis was on functions and work processes. In the 21st century focuses on:a. Outcomesb. Processesc. Valued. Work
The change from responsibility to accountability suggests which of the following:a. A narrow focus on processes to a broader perspective that encompasses processes impact and results.b. Leaving a
In the growing demand for value-based accountable care____________ is no longer the key element of work performance:a. Accountabilityb. Responsibilityc. Ownershipd. Faithfulness
In facilitating cultural change, what does the leader avoid?a. Fighting, opposition, and conflictb. Directing, controlling, and discipliningc. Patching, setting deadlines, and firefightingd.
In managing strategic changes, what does the leader focus on?a. Processes, elements, and tasksb. Priorities, learning scenarios, and problem-solving toolsc. Context, functions, and solutionsd.
In undertaking tactical changes, which of the following is the first thing the leader does?a. Get out of the way.b. Outline a process for change.c. Direct the participants in their work.d. Create a
In innovation coaching, risk is critical for success. What else is critical?a. Experimentationb. Planningc. Creating ideasd. Brainstorming
When a coach is acting as a revolutionary, which of the following is the most important task?a. Get action under way quickly.b. Bring down existing structures as quickly as possible.c. Expand the
The coach is the chief ________.a. Facilitatorb. Problem solverc. Learnerd. Agent of change
In problem solving, leaders must remember that which of the following is the one absolute unforgivable?a. To leave problems unresolved too longb. To create inadequate processes for resolving
The issue of resources plays a critical role in all problem solving. In dealing with this issue, leaders should keep in mind which of the following rules of thumb?a. It is always possible to find
What is the first step in gathering staff together for the purpose of learning and adapting?a. Identify a good methodology to use.b. Enumerate the rules of engagement.c. Understand the stages of the
In transformative learning, how can theory-in-use be described?a. It consists of the conceptual foundations for an action.b. It is an automatic thought process related to an action.c. It is the
In confronting change, what do most people find is their first response?a. To personalize itb. To feel excitementc. To challenge the necessity for changed. To refuse to change
Accountability differs from responsibility in which of the following ways?a. They measure different kinds of processes.b. Responsibility is more results oriented.c. Accountability is measurable and
Accountability always ________.a. Is externally generatedb. Is delegated from abovec. Is internally generatedd. Moves from the bottom upward
Accountability for one’s action on a consistent basis can be challenging. Which of the following responses in not toxic?a. Entitled practicesb. Lack of meaningful measurement toolsc. Unclear
Respectful relationships with patient include all but one of the following:a. Including family when the patient consents to their involvementb. Always including families in discussion with the
Respectful relationships can reduce organizational toxicity with all but one of these behaviors:a. Avoids hurtful and open sharing of negative informationb. Eliminating insulting and profane
Minimizing toxicity in the organization includes valuing the truth of the whole. This strategy is best described and involves understandinga. full disclosure of involved individuals.b. pros and cons
“Walking one’s talk” is a simple phrase often touted as the behavior to role model trust. White lies violate this trust for all but one of the following behaviors:a. Providing ambiguous and
Toxic mentoring is often not easy to recognize. Which of these behaviors is not toxic?a. One mentor controls the mentoring process.b. Exploring past successes of multiple role models.c. Focused
Middle-of-the-road performance reviews that fail to highlight accomplishments are the result of:a. Strong connections between the performance process and compensation levels.b. The lack of competence
Career adaptability is important to organizational success for many reasons. Which is the best combination of strategies to support career adaptability?a. Professional development related to
Discriminatory practices can be addressed with all but one of the following:a. Employee meal choices offered based on ethnicity of staff and patientsb. Selecting membership for organizational
Abuse of power is present in all but one of these situations:a. Adjustment of staffing ratios in order to meet budget targetsb. A nurse yelling at another nurse curing a crisisc. Creating
The business of healing requires all of the following except:a. Positive relationships between physicians and nurses.b. Organizational environment collaboration.c. Adequate funding as needed by the
Physician-dominated patient care delivery models are considered toxic for the following reasons:a. The decision making is autocratic.b. The contributions of team members are minimized and devalued.c.
Effective mentoring for aspiring leaders is best described as:a. A partnership with another aspiring leader to learn about many leadership roles.b. A collaboration with an experienced leader of
Self-assessment is an essential task for a leader who wants to transform his or her organization. For this type of leader, what is the goal of self-assessment?a. To create a sense of identity with
Advocacy is often misunderstood by leaders, especially when efforts are expended to repair a broken system. Which of the following is the best way to view patient advocacy?a. As the process of
The importance of therapeutic relationships between employees and leaders is not always recognized. What is the expected outcome of such relationships?a. Improved communication and more productive
If leaders are inconsistent in word and action, employees ________.a. wonder whether their decisions will be respectedb. view regular communication as unimportantc. feel a lack of support from the
How can individual accountability best be described?a. It is the ability to give the reasons for one’s actions upon request.b. It is something that happens to or is inflicted upon an individual.c.
Tolerance of antisocial behaviors has a negative impact on the social climate and general moral conduct of employees. When can antisocial behaviors be minimized?a. When group interaction is
An employee who feels entrenched or entrapped may well experience hope when?a. The organization brings in a new leadership team.b. The employee is released from the expectation that he or she will
How can mandatory overtime as a management practice used in healthcare organizations be characterized?a. It is an appropriate means of responding to staffing needs where life and death situations
Why are vertical organizations often considered toxic?a. The departments do not communicate with each other.b. The customer (or patient) is not the first concern.c. The vigilance of the senior
What are toxic behaviors in healthcare organizations caused by?a. Decreased financial support resulting from the advent of managed careb. The personal characteristics of the leaders and employees
Much like physical toxins that cause illness in individuals, toxic behaviors cause illness in organizations. Which of the following is true of both human illness and organizational illness?a. Illness
How can toxic behaviors in healthcare organizations be described?a. They are behaviors and practices that work against the delivery of healthcare services.b. They are engaged in specifically by
Feedback from leaders is essential and contributes to:a. Recognition of an individual’s accomplishments and areas for improvement.b. Decreased confidence in decision making when mistakes are
Resilience is best described as:a. The capacity to cope with unanticipated dangers and bounce back to a state of equanimity.b. The ability to fend off negative influences and react assertively to
Inappropriate nonverbal behaviors are most accurately described as:a. Being more powerful than verbal behaviors in making an impact.b. Inferring inaccurate realities or intentions of the one sending
Mindfulness research indicates:a. The presence of cognitive flexibility, clear-minded attention to new ideas, and sensitivity to the environment.b. Attentiveness to new information and the nonverbal
Interviewing to determine an individual’s level of emotional competence:a. Includes assessment of resilience, impulse control, and self-awareness.b. Includes assessment of openness, mindfulness,
Examples of compassionate leadership behaviors include all but one of the following:a. Sharing experiences of joy and sorrow strengthens team member engagement.b. Feelings of deep sympathy are
Which of these is not a rational/evidence-driven reason for learning new information as a behavior of emotional competence?a. Effective decision making requires state of the science information.b.
Behaviors that reflect a lack of openness to new ideas include all but one of the following:a. Ignoring certain individuals in group discussionsb. Requesting any further comments from others at the
A leader’s impact on other is important for the leader to understand for all but one of these reasons:a. Role modeling may in fact be advancing negative behaviors.b. Expectations for positive
Effective relaltionship skills require time for development and multiple experiences to validate an effective or ineffective relationship. Which response reflects effective relationship skills?a.
Dissipative models of leadership are exemplified in all but one of the following:a. Caregivers are required to develop and implement solutions to clinical challenges.b. Clinical managers are required
Emotionally competent leaders view motivation as (select the best answer):a. An expectation belonging to each individualb. Something that a leader is accountable to do with each team memberc. A
The state of equanimity provides opportunities to:a. Suppress uncomfortable issues in the short term and deal with them at a more appropriate time.b. Minimize stress and increase spiritual balance.c.
Patient-provider engagement can positively impact patient outcomes because of the following. Which one is the least supportive?a. Evidence-based practice supportb. The establishment of trustc.
Team emotional competence develops through the same five stages as individual emotional competence. What can a team that has reached emotional proficiency do?a. Understand the skills and emotions of
Individual emotional competence develops gradually through the novice, advanced beginner, competence, and proficiency stages to finally arrive at the level of expertise. What can individuals who have
Focused hiring is a way of selecting new employees that ________.a. eliminates the need for external search firmsb. decreases leadership turnoverc. focuses on the fit between the candidates and the
Impulse control is one of the hallmarks of the emotionally competent individual.How does an individual develop this skill?a. The person reframes negative feelings when necessary to maximize the use
Emergent leadership is one of the underpinnings of emotional competence. How does emergent leadership differ from the dyadic model of leadership?a. The organizational chart for emergent leadership is
The emotional risks of leadership are ever present and cannot be ignored.Which of the following is a source of emotional risk faced by leaders?a. The lack of timely feedbackb. The lack of an
Self-awareness—the understanding of one’s behavior patterns and preferences—is a fundamental characteristic of emotional competence. Among other benefits, which of the following does it lead
Integrated leadership is a synergistic combination of technical, relational, and intentional skills. What does this combination lead to?a. Emotionally competent individuals and leadersb. Optimal
Which are the four attributes specific to emotional competence?a. Self-awareness, integrity, passionate optimism, and compassionb. Self-awareness, passionate optimism, character, and impulse
Leaders have resisted the notion that emotional competence is an essential leadership characteristic. What is the most likely reason for this resistance?a. The difficulty of measuring and evaluating
Emotional competence is based on specific principles. Which one of the following is not consistent with these principles?a. Holismb. Newtonian principlesc. Theory Y behaviorsd. Emergent leadership
Reporting of negative events is influenced by several factors. All but one of these should be considered:a. Licensing boards, state health departments, Centers for Medicare and Medicaid, The Joint
Honoring excellence in patient care services, rather than perfection,a. avoids mechanistic thinking and approaches to error.b. values the nature of complexity underpinnings of emergence and
The real problem in error management is the human emotional element and how to simultaneously address the error, coach the individual, and modify the system infrastructure to avoid recurrence.
Hiring bonuses are not appropriate for the long-term retention and satisfaction of employees. Which reason best explains why bonuses are not the best recruitment strategy?a. Do not consider the
Dehumanization of healthcare works occur when individuals are treated as expendable machine parts. Which scenario is not dehumanizing?a. Annual layoffs to adjust to budget performanceb. Allocation of
Fragmented leadershipa. is the result of specialized disciplines and their need to focus on their specialty.b. is necessary to allow clinicians to do their work and managers to do their work.c. could
Team-based care is essential for the following reasons:a. Collaboration of provider’s results in challenging the status quo when appropriateb. Decreased the potential for system breakdown and
Marketplace practice is best described as:a. Healthcare services available based on approved evidence-based practicesb. Healthcare services that specifically meet the needs of the patient and are

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