Questions and Answers of Project Team Leadership

Remediationa. is the preferred action when an individual is involved in a serious error for the first time.b. is not supported by most state boards of nursing.c. requires more time with the employee
Individual vs. system accountability has received much attention in health care. The most appropriate approach in evaluating errors would be:a. Discipline individuals when a failure is identified.b.
Punitive cultures in health carea. are intended to decrease errors using punishment as the strategy to gain attention.b. result in cover-ups of errors and blaming others.c. should be considered
Disclosure strategies include all but one of the following:a. Allow time for the issue to settle before discussingb. Apologize for the mistake or failurec. Listen to all family membersd. Identify
Public reaction to error/disclosure resulted in all but one of the following:a. Additional complexity in the healthcare systemb. Increased awareness of patients and families about errorsc. Decreased
Expecting perfectiona. is desired by patients and providers.b. is not realistic when the staffing ratios are higher than budgeted.c. should be the gold standard for all patient care services.d.
Failurea. Includes intentional medical errors and adverse events.b. Is a situation in which there is a lack of successful planning and execution of established protocols.c. Is best considered an
The Agency for Healthcare Research and Quality Top 10 safety tips:a. Are recommendations primarily focused on clinical interventions.b. Provide both infrastructure and clinical intervention
The process of recovering from the negative consequences of committing a medical error has not been discussed openly in the past, most likely for which of the following reasons?a. The emphasis of
How do holographic leadership and fragmented leadership differ?a. Philosophicallyb. In the skills required of leadersc. In the leaders’ scope of responsibilitiesd. In the degree of financial
What does staffing by ratio (the ratio of patients to providers) require?a. Sufficient fundingb. A valid and reliable baseline of patient care needsc. Historical trend data to support the ratiod.
Why have providers not been able to manage the gap (variance) between patient needs and healthcare resources effectively?a. It is difficult to determine the actual variance.b. The interventions
Cost-effectiveness analysis has been proposed as more appropriate than cost-to-benefit analysis for evaluating healthcare services. Which of the following demonstrate its advantages?a. It takes into
To shift from external regulation to internal accountability, which of the following does an organization require?a. An increase in the number of committeesb. Elimination of licensing requirementsc.
Disclosure and mandatory reporting of errors are both recommended as strategies for managing errors in health care. Why are these two behaviors incompatible?a. Mandatory reporting removes the safety
Errors in health care are inevitable. Given the nature of the interactions between providers, patients, technology, and the environment, errors should be _________.a. expected and toleratedb. managed
Marketplace value incorporates the essential factors affecting health care. Which of these factors is not included in the marketplace value equation?a. Available reimbursementb. Time and type of
Strategies for cultivating leadership vulnerability include all but one of the following?a. Allowing staff to attend medical staff meetingsb. Employing the cycle of vulnerability to monitor new idea
Critical questioning is an essential communication skill. It is often difficult to learn because:a. It is natural to want to give advice.b. Questions that seek information usually result in yes/ no
Collective mindfulness is a state of mind in which the following occur:a. An individual is fully focused on the issue.b. A dynamic in which listening, questioning, and thinking occur as a means to
In the cycle of vulnerability, one of the steps is living the new reality. The purpose of this phase is:a. To allow for a time of inactivity away from risk takingb. To identify the potential for
Stretching one’s capability is best described as:a. Engaging in risky behaviors that involve unsafe situations and potential harm.b. Engaging in new behaviors to expand ones’ level of competence
The innovation of the 3D printer could have dramatic impacts on many healthcare processes. Which response best describes the impact of the 3D printer?a. An innovation with moderate impact on the
Leadership judgment evolves over time as individuals gain experience in leading. It includes all but one of these behaviors:a. Being certain about decisionsb. Analysis of multiple perspectives before
New power is a concept that has emerged recently and can be explained in the following way:a. A new style used by the millennial generation to advance technology.b. It embraces participation and the
Taking risks in healthcare can be either rational or irrational. Why are rational risks necessary in healthcare?a. To protect employees from harmb. To improve communication openness and
The cycle of vulnerability identifies stages of experience vulnerability. It does not include:a. Risk taking and project evaluationb. Reflection on risk taking success and selection of the next
Authentic leadership is best described as:a. Behaviors of truth telling that is similar to transformational leadershipb. A personal style that is necessary for shared governancec. Personal
Charismatic leaders have often been sought after and embraced as critical to success. What are the drawbacks of charisma in leadership?a. They are self-centered and avoid employee engagement.b. They
Vulnerability is not:a. A positive leadership attribute that leads to increased transparency.b. About susceptibility to negative influences.c. Reflective of internal weakness and a poor performance
Leadership fitness is best described in which of the following statement:a. Be fully present in mind, body, and spirit.b. Be prepared to embrace uncertainty as a vulnerable, rational risk taker.c. Be
The importance of focus as a leader includes all but one of the following:a. Develop multitasking expertise given the complexity of healthcare demandsb. To fully understand the specific message being
Syndication is a new way of using healthcare resources creatively and cost-effectively. What is one of its main disadvantages?a. Syndication is expensive.b. Syndication requires an increased number
Privacy is a continuing concern for healthcare leaders. How is it best controlled?a. By government agenciesb. By each individualc. By eliminating communication on the Internetd. By developing coded
A leader’s relationships or social connections have increased in importance as a means to which end?a. Facilitate the work of the organizationb. Increase the leader’s visibilityc. Interpret
A leader’s understanding of his or her personal boundaries, privacy needs, and self-disclosure limits is an important new tool in the leader’s toolbox. What does this tool allow the leader to
New strategies are needed for leaders to provide health care in an environment that is unpredictable and changing rapidly. What is the strategy of open communication designed to do?a. Prevent hasty
Complexity communication leads to several important results. Which one of the following is a result?a. An increased focus on the sending of informationb. Collective mindfulnessc. Greater
The recognition that uncertainty and chaos are present in all organizations is changing the nature of strategic planning. Which one of the following tactics can be used to increase the utility of the
Nonlinear evaluation of work is the norm for quantum healthcare organizations.What does the nonlinear evaluation of a work process look at?a. The cause-and-effect relationships of the processb.
Uncertainty in organizations results in a wide range of reactions from leaders. What do most leaders in quantum organizations believe about uncertainty?a. Uncertainty is normal.b. Uncertainty is the
Vulnerability is an essential leadership trait for the quantum leader. Which of the following is its major effect?a. To expose the leader’s weaknesses to others in the organizationb. To improve the
True or False? In the crisis recovery stage, quick damage assessment and corrective action processes enable the organization to establish a short-term response.
True or False? A good crisis preparedness plan should address the structure, methodology, technology, and processes associated with data gathering and analysis.
True or False? A good crisis preparedness plan focuses specifically on the structure of the health system, addressing broad characteristics rather than functional priorities.
True or False? “Triggers” implies the leader’s ability to read signals, to draw inferences from them, and determine their potential impact on the system.
True or False? Contemporary chaos and complexity theory characterizes complex human systems and organizations as stable, predictable, and deterministic.
True or False? Effective human resource models should include Cybernetics and change management as a part of the development of leaders in professional staff.
True or False? A commitment to the design of infrastructure in crisis management is not as important as the human response to crisis.
True or False? Most crises can be traced to problems within and between the organizational infrastructure of human communities.
True or False. Human beings shaped the form of their organization through cultural, social, political, and relational interactions.
True or False? Crises comes in limited forms and, surprisingly, can be narrowly defined.
True or False? Leaders require a deep understanding of social and organizational complexity in order to adequately respond to human dynamics.
True or False? Crises never bring with them any level of the warning.
True or False? Although unplanned events are normal parts of human existence people like crisis and appreciate significant change events in their life.
True or False? Crisis management planning should incorporate all key stakeholders and have an impact on functions and activities at every level of the organization.
True or False? Crises are embedded everywhere in the organization, not just at the junctures or intersections between external and internal forces in the life of the organization.
True or False? A good crisis planning process should be developed by the senior leadership of the organization and directed to every other leadership individual in the system.
True or False? Clinical education should incorporate the principles and processes associated with good conflict management, just as leadership education does.
True or False? Effectively managing change means leaders create an internally adaptive environment rather than simply dealing with crises as they arise.
True or False? The complexity of an organization really has no impact or influence on the number or intensity of potential crises.
True or False? Most crises can be traced to problems within and between the organizational infrastructures of human communities.
True or False? Organizations shape human beings by directing their cultural, social, political, and relational interactions.
True or False? In truth, all crises can be prevented if the leader exercises sufficient proactive skills to avoid them.
True or False? Adaptive and predictive skills are now requisites for 21st-century leaders.
True or False? All crises are stimulated by cataclysmic events.
True or False? All conflict is normative and a fundamental characteristic of human behavior.
The conflict management leader should use experts in resolving the conflict:a. In a very limited fashion so as not to shift the focus of resolution from participants to expert.b. The mediator
A part of being a successful mediator is the mediator’s capacity to:a. Exhibit confidence and competence in presenting oneself as dependable in addressing the conflict.b. Make sure that blame and
Critical to undertaking a final plan of action is the:a. Determination of the individual locus of responsibility for original conflict.b. Assignment of accountability for specific outcomes.c. List of
The final stage of a conflict resolution/mediation process is:a. Crafting a plan of action.b. Determining individual behaviors following the mediation.c. Listing the conflicts agreed-upon clearly and
During the early stages of the conflict resolution/mediation process, one of the first steps is to:a. Agree on solutions to be sought.b. Advance the movement from problem identification to solution
In conflict management, “resonance” is the:a. Intangible and subjective assessment of issue relationships.b. Process of moving away from antagonism and towards identification of common ground.c.
For there to be movement toward resolution and/or acceptance the facilitator must:a. Make sure the conflict processes interrupted in order to make sure its negative impact does not continue.b.
Acting as a facilitator, the leader’s first job is to:a. Give the parties a voice and listen to their essential insights and perceptions.b. Identify the appearance of an apparent conflict and the
Sources of identity-based conflict are:a. Personality, relatives, coworkers.b. Religion, heritage, culture.c. Policy, rules, roles.d. Leaders, professionals, personalities.
Gameplaying ____________ leads to conflict.a. can sometimesb. usuallyc. rarelyd. always
Nurses have a unique set of concerns regarding conflicts and their resolution because:a. Nurses are mostly undereducated and are therefore treated more negatively.b. Nurses contend with a nursing
The main cause of problems associated with conflict are:a. Peace and acceptance.b. Anger and aggression.c. Hurt and pain.d. Fear and avoidance.
When left unaddressed, conflict simply changes:a. Its form.b. Its substance.c. Its content.d. Its intensity.
True or false. A good leader does everything possible to avoid conflict.a. Trueb. False
In making conflict normative, the leader creates a frame for conflict it turns it from:a. A dynamic into a situation.b. A process into an event.c. An event into a process.d. The situation into an
The attribution by each party of negative motives and qualities to the other party usually indicates what about the parties?a. They hold fluid positions.b. They have an accurate understanding of each
To reach a successful completion of the 10-step conflict resolution process, what does the mediator ensure happens?a. The interaction between the parties is friendly and their dialogue is
What must a conflict resolution facilitator never do?a. Take sidesb. Stop the processc. Get angryd. Interject personal insights
What is the primary role of a conflict resolution facilitator?a. To bring the conflict to an endb. To establish a good resolution processc. To keep the parties moving through the processd. To help
Which of the following is an accurate description of interest-based conflict or identity-based conflict?a. Interest-based conflict concerns how the parties view themselves.b. Identity-based conflict
What do two parties in conflict generally know?a. Each other’s positionb. Why they are angryc. What they wantd. What they dislike
The perceived imbalance of power can lead to conflict. To mitigate its potential for mischief, how should power be handled?a. It should be viewed as a necessary evil.b. It should be placed in the
When is conflict destructive?a. When it is not resolvedb. When it is accompanied by angerc. When it is secretived. When it becomes physical
Conflict resolution facilitators must recognize the value of _________.a. uniformityb. diversityc. anxietyd. humanity
Conflict in everyday relationships is ________.a. to be avoidedb. unacceptablec. normald. destructive
When an innovation does not succeed as planned, leaders often use the root cause analysis to guide course corrections. When is it appropriate to use the root cause analysis method?a. The individual
Making decisions with adequate information that reflects the whole story is often challenging because:a. There is a lack of time to select and gather the needed information.b. Partial measurement is
In the chapter story, the authors not that some patients do not want every symptom managed. This is:a. Acceptable as it respects the patient’s values and preferences as identified in evidence-based
Creating a business case for healthcare/nursing work isa. not always possible due to patient requests.b. essential when implementing new programs and services.c. essential to determine the value to
High-quality teamwork in healthcare is increasingly important to achieve patient engagement and desired outcomes. Efforts of teamwork often:a. Result in little collaboration.b. Result in individuals
The comparison of story A and story B used quantifiable metrics to determine the value of each scenario. What are the significant differences in each scenario?a. Story A uses a traditional approach;
Budgeting for course correction is seldom considered. The following considerations should be quantified on an annual basis:a. Labor time and supply costs to change 2–3 practices that did not
Great new ideas for healthcare are discovered at conferences, in the literature and on the Internet. Beginning locally or at the unit level with a pilot study is appropriate in all but one of the

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