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business
organizational behavior

Questions and Answers of Organizational Behavior

In Japan the chief executive of an organization involved in a public scandal usually resigns in disgrace. In the United States top executives until recently often escaped full retribution by blaming
Do you think the MetLife CEO and president should have been fired? Why or why not?
Why was it seemingly so desirable to avoid the term, “life insurance”? What is wrong with life insurance?
Given the widespread publicity about the MetLife scandal, did you think the firm could regain consumer trust in a short time?
“You have to admire that guy, Urso. He was a real genius. No one else could motivate a sales organization as he did. They should have made him president of the company. Or else he should become an
Do you think the arguments are compelling that the control function should be centralized rather than decentralized? Why or why not?
The publicity is widespread about MetLife’s “misdeeds.” Debate how you would react. One position is to defend your company and rationalize what happened and downplay any ill-effects. The other
Place yourself in the position of John Lampe, CEO of Firestone, as the crisis worsens and accusations mount. Discuss how you would try to change the climate with Jacques Nasser of Ford from
You are a trusted aide of Nasser. Support his confrontational stance with Firestone before the Ford board of directors.
Be a Devil’s Advocate. In a staff meeting the topic comes up that your SUVs have been involved in a number of deaths. The group passes this off as due to reckless drivers. Argue persuasively a
Do you think Firestone’s quest to improve its reputation should face the same problems as those occurring from the Exxon Valdez? Why or why not?The second annual corporate-reputation survey
Do you see any reasons why Hogan may not have been completely objective in his whistle-blowing efforts?Alan Hogan was honored in June 2001 by the Civil Justice Foundation for exposing how employees
Can a firm guarantee complete product safety? Discuss.
“If an Explorer driver never checks the tire pressure and drives well above the speed limit, he has no one to blame but himself in an accident—not the vehicle and not the tires.” Discuss.
“Admittedly the groupthink mindset may be responsible for a few unethical and bad decisions, but isn’t this mindset more likely to consider the consequences to the company of delivering unsafe
Your firm has had a history of reacting rather than anticipating changes in the industry. As the staff assistant to the CEO, you have been assigned the responsibility of developing adequate sensors
Design a program aimed at mistake avoidance. Be as specific, as creative, and as complete as possible.
“There is no such thing as a sustainable competitive advantage.” Discuss.
How would you build controls into an organization to ensure that similar mistakes do not happen in the future?
Do you agree with the thought expressed in this chapter that a firm confronted with strong ethical criticism should abandon the product or the way of doing business? Why or why not?
We have suggested that the learning insights discussed in this chapter and elsewhere in the book are transferable to other firms and other times. Do you completely agree with this? Why or why not?
Do you agree or disagree with the author’s contention that a kinder, gentler stance toward channel members would be desirable and profitable? Why or why not?
1. SK Telecom is attempting to distance itself from which South Korean cultural value? What indicators of this value are identified in this case study? What other artifacts of this cultural value
1. What performance problems is the captain trying to correct?2. Use the MARS model of individual behavior and performance to diagnose the possible causes of the unacceptable behavior.3. Has the
1. In an organization’s efforts to maintain ethical standards, how important is it to encourage and support employees who report possible incidents of ethical wrongdoing (i.e., engage in whistle
1. Which two Big Five personality dimensions are positively associated with enjoyment of workplace humor?2. Listed below are several jobs. Please check no more than two personality dimensions that
An insurance company has high levels of absenteeism among the office staff. The head of office administration argues that employees are misusing the company’s sick leave benefits. However, some of
As the district manager responsible for six stores in a large electronics retail chain, you have had difficulty with the performance of some sales employees. Although they are initially motivated and
Studies report that heredity has a strong influence on an individual’s personality. What are the implications of this in organizational settings?
Suppose that you give all candidates applying for a management trainee position a personality test that measures the five dimensions in the five-factor model. Which personality traits would you
An important aspect of self-concept is the idea that almost everyone engages in self-enhancement. What problems tend to occur in organizations as a result of the self-enhancement phenomenon? What can
This chapter discussed value congruence mostly in the context of an employee’s personal values versus the organization’s values. But value congruence also relates to the juxtaposition of other
People in a particular South American country have high power distance and high collectivism. What does this mean, and what are the implications of this information when you (a senior executive)
All decisions are ethical decisions. Comment on this statement, particularly by referring to the concepts of moral intensity and ethical sensitivity.
1. Apply your knowledge of stereotyping and social identity theory to explain what went wrong here.2. What other perceptual error is apparent in this case study?3. What can organizations do to
1. Describe the experiential learning process that companies mentioned in this case study apply to learn from their mistakes and failures. 2. What perceptual problems do managers need to overcome
Several years ago, senior executives at energy company CanOil wanted to acquire an exploration company (HBOG) that was owned by another energy company, AmOil. Rather than face a hostile takeover and
Do you define yourself in terms of the university or college you attend? Why or why not? What are the implications of your answer for your university or college?
During a diversity management session, a manager suggests that stereotypes are a necessary part of working with others. “I have to make assumptions about what’s in the other person’s head, and
Describe how a manager or coach could use the process of self-fulfilling prophecy to enhance an individual’s performance.
Why are organizations moving toward the use of experiential approaches to learning? What conditions are required for success?
Bus News Corp. is the leading stock market and business news service. Over the past two years, Bus News has experienced increased competition from other news providers. These competitors have brought
1. To what extent do the three people featured in this case study manage their own emotions on the job? How do they accomplish this? To what extent do you think they effectively manage emotions under
1. This case study describes various ways that companies try to manage workplace stress. In terms of the types of stress management strategies described in this chapter, which approaches are applied
“Emotional intelligence is more important than cognitive intelligence in influencing an individual’s success.” Do you agree or disagree with this statement? Support your perspective.
Describe a time when you effectively managed someone’s emotions. What happened? What was the result?
Happy employees create happy customers. Explain why this statement might be true, and identify conditions in which it might not be true.
What factors influence an employee’s organizational loyalty?
Two recent college graduates join the same major newspaper as journalists. Both work long hours and have tight deadlines for completing their stories. They are under constant pressure to scout out
A senior official of a labor union stated: “All stress management does is help people cope with poor management. [Employers] should really be into stress reduction.” Discuss the accuracy of this
1. What symptom(s) in this case suggest that something has gone wrong?2. What are the main causes of these symptoms?3. What actions should Vêtements executives take to correct these
1. This case study describes several different strategies for attracting and retaining new employees. On the basis of the four drives described in four drive theory and the needs listed in Maslow’s
Four-drive theory is conceptually different from Maslow’s needs hierarchy (as well as ERG theory) in several ways. Describe these differences. At the same time, needs are based on drives, so the
Learned needs theory states that needs can be strengthened or weakened. How might a company strengthen the achievement needs of its management team?
Exhibit illustrates how a person’s drives and needs result in decisions and behavior. Explain where the expectancy theory of motivation fits into this model.
Use all three components of expectancy theory to explain why some employees are motivated to show up for work during a severe storm whereas others make no effort to leave their home.
Two friends who have just completed an organizational behavior course at another college inform you that employees must fulfill their need for self-esteem and social esteem before they can reach
Using your knowledge of the characteristics of effective goals, establish two meaningful goals related to your performance in this class.
Several service representatives are upset that the newly hired representative with no previous experience will be paid $3,000 a year above the usual starting salary in the pay range. The department
Organizational injustice can occur in the classroom as well as in the workplace. Identify classroom situations in which you experienced feelings of injustice. What can instructors do to maintain an
1. Identify the symptoms indicating that problems exist in this case.2. Diagnose the problems in this case using organizational behavior concepts.3. Recommend solutions that overcome or minimize the
1. What changes did Lisa Brummel make to Microsoft’s performance and reward practices? Why did Microsoft have these performance and reward practices in place?2. In your opinion, which actions, if
As a consultant, you have been asked to recommend either a gainsharing plan or a profit-sharing plan for employees who work in the four regional distribution and warehousing facilities of a large
You are a member of a team responsible for developing a reward system for your college or university faculty unit. Assume that the faculty is nonprofit, so profit sharing is not an option. What other
Alaska Tire Corporation redesigned its production facilities around a team-based system. However, the company president believes that employees will not be motivated unless they receive incentives
What can organizations do to increase the effectiveness of financial rewards?
Most of us have watched pizzas being made while waiting in a pizzeria. What level of job specialization do you usually notice in these operations? Why does this high or low level of specialization
Can a manager or supervisor “empower” an employee? Discuss fully.
Describe a time when you practiced self-leadership to successfully perform a task. With reference to each step in the self-leadership process, describe what you did to achieve this success.
Can self-leadership replace formal leadership in an organizational setting?
1. To what extent should your subordinates be involved in this decision? Select one of the following levels of involvement:• No involvement. You make the decision alone without any participation
1. What is design thinking? How does it differ from traditional models of decision making?2. In your opinion, should most organizations adopt a design-thinking perspective? Why or why not?3.
A management consultant is hired by a manufacturing firm to determine the best site for its next production facility. The consultant has had several meetings with the company’s senior executives
You have been asked to personally recommend a new travel agency to handle all airfare, accommodation, and related travel needs for your organization of 500 employees. One of your colleagues, who is
Intuition is both an emotional experience and an non conscious analytic process. One problem, however, is that not all emotions signaling that there is a problem or opportunity represent intuition.
A developer received financial backing for a new business financial center along a derelict section of the waterfront, a few miles from the current downtown area of a large European city. The idea
Ancient Book Company has a problem with new book projects. Even when others are aware that a book is far behind schedule and may engender little public interest, sponsoring editors are reluctant to
Employee involvement applies just as well to the classroom as to the office or factory floor. Explain how student involvement in classroom decisions typically made by the instructor alone might
Two characteristics of creative people are that they have relevant experience and are persistent in their quest. Does this mean that people with the most experience and the highest need for
1. What perspective of organizational effectiveness did Tina Stavros and James Alder attempt to apply in this case? Describe how specific elements of that perspective related to their
1. Identify and discuss the main problems or concerns mentioned in this case study regarding telecommuting. In your opinion, do most of these problems originate with the company or the employee? 2.
A friend suggests that organizational behavior courses are useful only to people who will enter management careers. Discuss the accuracy of your friend’s statement.
A number of years ago, employees in a city water distribution department were put into teams and encouraged to find ways to improve efficiency. The teams boldly crossed departmental boundaries and
After hearing a seminar on organizational learning, a mining company executive argues that this perspective ignores the fact that mining companies cannot rely on knowledge alone to stay in business.
A common refrain among executives is “People are our most important asset.” Relate this statement to any two of the four perspectives of organizational effectiveness presented in this chapter.
Corporate social responsibility is one of the hottest issues in corporate boardrooms these days, partly because it is becoming increasingly important to employees and other stakeholders. In your
Look through the list of chapters in this textbook, and discuss how globalization could influence each organizational behavior topic.
“Organizational theories should follow the contingency approach.” Comment on the accuracy of this statement.
1. Identify organizational behavior concepts that the team applied to complete this task.2. What organizational behavior problems occurred, and what actions were (or should have been) taken to solve
1. What changes has Macys introduced in terms of the four elements of organizational structure? 2. What contingencies suggest that Macy’s new organizational structure is appropriate for its
1. What organizational structure problems did Avon experience prior to the reorganization?2. What changes did Andrea Jung make to Avon’s organizational structure? In your opinion, were these
TAXI and Nitro, two creative advertising companies described in this chapter, have organic, team-based structures. What coordinating mechanism likely dominates in this type of organizational
Think about the business school or other organizational unit whose classes you are currently attending. What is the dominant coordinating mechanism used to guide or control the instructor? Why is
Administrative theorists concluded many decades ago that the most effective organizations have a narrow span of control. Yet today’s top-performing manufacturing firms have a wide span of control.
Leaders of large organizations struggle to identify the best level and types of centralization and decentralization. What should companies consider when determining the degree of decentralization?
Diversified Technologies Ltd. (DTL) makes four types of products, each type to be sold to different types of clients. For example, one product is sold exclusively to automobile repair shops, whereas
IBM is becoming a globally integrated enterprise. What does this organization look like in terms of its departmentalization? What challenges might face companies that try to adopt the globally
From an employee perspective, what are the advantages and disadvantages of working in a matrix structure?
Suppose that you have been hired as a consultant to diagnose the environmental characteristics of your college or university. How would you describe the school’s external environment? Is the
1. Contrast Hillton’s earlier corporate culture with the emerging set of cultural values.2. Considering the difficulty in changing organizational culture, why does Hillton’s management seem to

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