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organizational behavior

Questions and Answers of Organizational Behavior

Rosabeth Kanter, a leading authority on change, stated that trying to change an organization is like trying to teach elephants to dance. Why is changing an organization’s direction so difficult?
Based on the discussion about force field analysis, why is it hard for people to lose weight and keep it off?
After reading the Communication Competency about United Technologies, identify the key behaviors demonstrated by senior leaders to reinforce the company’s diversity programs.
Rahm Emanuel, White House chief of staff for President Obama, said: “You never want a serious crisis to go to waste because it gives leaders a tremendous opportunity to make difficult, yet
1. Which forces facing Bivens supported change and which resisted change?2. Did she use an economic or an organizational development approach to create change? Was it effective?3. Using the
What is the importance of accounting in government and non profit organization?
The Burger Barn executives see a rosy future ahead for Creamy Creations. Do you see any reasons why they should not be so optimistic? What are the potential future pitfalls they should be watching
How are the principles of classical management reflected in what has happened at Creamy Creations? Which tenets of Fayols Theory of Classical Management, Webers Theory of Bureaucracy, and Taylors
If you were called in as a communication consultant by Burger Barn executives, what kind of information would you gather in making an assessment about the likely future of Creamy Creations? What
Do the original goals of the team management system used at Marshalls comport more with the philosophy of human relations or human resources management? How would the theorists discussed in this
Employees identified three reasons for not participating in the program at Marshalls. How would you deal with each of these problems? Is it possible (or desirable) to satisfy all groups of employees
What changes would you make in the team management system at Marshalls that would increase participation? What changes would you make to enhance the effective use of human resources at Marshalls? How
How would you use Weicks model of sensemaking to describe Helens experiences since Sales Infomatics was acquired by Marketron? What kind of information environment confronts Helen? And what options
Do Helens experiences reflect any of the systems factors identified by theorists using new science principles? Or could these principles help Helen change or adapt to the situation she has found
How does Helens role in the communication networks at Sales Infomatics and Marketron influence her ability to cope with life after the acquisition? How would you describe the networks and her roles
Think about Helens situation as a cybernetic model in which the goal is enhanced information about life as an employee of Marketron. What kind of feedback is Helen now receiving? And what kinds of
What factors in NASAs culture contributed to the Challenger and Columbia shuttle disasters? Using Scheins onion model of culture, is it possible to show how basic assumptions are linked to beliefs
Cultural change was obviously difficult at NASA. Can you think of specific things that could have been done to make cultural changes more lasting or more effective? MINI CASE The
Are there particular aspects of NASA that might make cultural change particularly challenging? Are bureaucracies particularly susceptible to these difficulties of cultural change? Do organizations
How would you evaluate the argument between Brandon and Gabriella? Are either or both of them being exploited? If so, how? MINI CASE Brandon and Gabriella Houston were both home
How does this discussion illustrate the concepts of power, ideology, and hegemony? MINI CASE Brandon and Gabriella Houston were both home from college for Thanksgiving weekend.
What oppressive structures of organization and communication are in evidence in the jobs held by Brandon and Gabriella? Do either Gabriella or Brandon participate in a system of concertive
Does a feminist approach serve to shed any additional light on the job held by Gabriella? Would different types of feminist theory reach different conclusions about the nature of her job? MINI
How would a critical theorist work to achieve emancipation for Brandon and Gabriella? Would either of them want to be emancipated? How could either Brandon or Gabriella exercise resistance in their
How have Marshas experiences so far represented aspects of the anticipatory socialization process? Is it also possible to consider anticipatory socialization from the point of view of the church
During the weekend ahead, what questions should Marsha anticipate during the interview process? What questions should she ask? What are the various functions that the interview will serve for both
Assuming that Marsha eventually takes on the role of pastor with this church, what should she anticipate during her first few months in her new role? Are there steps that she can take before and
A pastors role is one in which the supervisor could be seen as the congregation. How could the leader-member exchange model be adapted to account for these kinds of organizational positions? MINI
How would you characterize the decision-making styles of the two committees that considered the enrollment management problem? Would you characterize either of these processes as more effective or
What advice would you give to Chelsea McGuire for the upcoming faculty meeting? Should she retain her typically participative decision-making style? What are the advantages and disadvantages of this
Are there specific decision-making strategies that would be helpful in making an effective decision regarding enrollment management? What communication behaviors would you watch for in the upcoming
How might a symbolic convergence perspective on social and emotional communication in the group influence your assessment of the situation? How might a bona fide group perspective on the way the
What kind of predispositions are Mike and Jill taking into this conflict situation? How might these predispositions influence the way they frame the conflict and the way they approach each
If Mike and Jill were to attempt to deal with this conflict on their own, what conflict style would you recommend? Given what you know about Jill and Mike, do you think they would use an effective
If you were Adam Shapiro, how would you approach this conflict? What third-party role should you take, and what strategies should you use to help Mike and Jill deal with their ongoing problems? MINI
How would a feminist approach to conflict see this situation? Is it possible to use an alternative model that would recast this situation in a more productive frame? MINI CASE
How does the nursing department at University Hospital exemplify ways that organizations often react to planned organizational change? Are there ways in which the nature of the change or the way it
If you were taking on a care coordinator role at University Hospital, what kind of information would you want to have? Do you like the idea of an unstructured role that you can develop on your own?
How would you choose to lead this department through the change they are experiencing? Would you rather have Jen or Hannah as your leader in this process? MINI CASE Few industries
In what ways do the “special cases” of organizational life discussed in this case bring processes of rationality and emotion into sharp relief? Is emotion more “present” in these cases? Are
How are the specific processes of emotion discussed in this chapter—emotional labor, emotional work, and compassion, stress, and burnout—illustrated in these examples of the inexplicable? Are
How could organizations and employees in those organizations be better prepared to cope with the emotion of these inexplicable events? And could those lessons be translated into practices that lead
What do you think of the cultural diversity program in the San Lucas school district? Are the goals of this program reasonable? Are good systems in place for reaching these goals? What alternative
What should this committee recommend to the school board with respect to retaining Maria Sanchez? What other recommendations should they make to the board given what they have learned from their
How can you explain the very different experiences of Maria and other teachers at the high school? Is there an avenue that could be taken to cope with these differences? How could this situation be
As a “people person,” how would you advise Hank? What can he do to increase the use of his wireless data system and his customer assistance centers?Hank Pembrook is the owner of The Greenery, a
What different kinds of suggestions for increased adoption of these systems might be made by supporters of the media richness model, the social information processing model, and the dual-capacity
Was Hank realistic in his assessment of the possible advantages of these systems? What would research tell us about the likely outcomes of wireless data systems and the customer assistance
Why is it important to understand that both nature and nurture shape an employee's personality?
What are some situations in which you would not expect employees' personalities to influence their behavior?
What are some situations in which you would expect employees' personalities to influence their behavior?
Is it good for organizations to be composed of individuals with similar personalities? Why or why not?
A lawyer needs to score high on which of the Big Five personality traits? Why?
What are some jobs or situations in which employees who are high on agreeableness would be especially effective?
When might self-monitoring be dysfunctional in an organization?
What levels of the needs for achievement, power, and affiliation might be desirable for an elementary school teacher?
What types of abilities are especially important for an upper-level manager (such as the president of a division) to possess? Why?
What are the three ways in which ability can be managed in organizations?
What are the ethical implications of emotional intelligence training?
What steps can organizations take to ensure that employees' emotional intelligence is put to good use and not used for personal gain or unethical purposes?
Based on the material in the case and the chapter content, how would you describe Mark Wilson's personality?
How would you describe a person you know who has strong intrinsic and extrinsic work values?
Why might two employees with the same job develop different attitudes toward it?
On what kinds of jobs might the moods that employees experience be particularly important for understanding why they behave as they do?
Why are attitudes less long lasting than values, and why are moods more transitory than attitudes?
What specific standards might people use to determine their satisfaction with different facets of their jobs?
Why is job satisfaction not strongly related to job performance? Discuss.
Should managers always try to reduce absenteeism and turnover as much as possible? Why or why not?
In what kinds of organizations might organizational citizenship behaviors be especially important?
What specific things can an organization do to raise levels of affective commitment?
In what kinds of organizations might affective commitment be especially important?
Are there limits to the extent to which an employer should require employees to perform emotional labor? If so, what are these limits? If not, why not?
Under what condition do you think it would be unethical to require emotional labor from employees? Be specific.
What values does Chesonis emphasize at PAETEC?
What factors likely contribute to employee job satisfaction at PAETEC?
How do schemas help members of an organization make sense of each other and of what happens in the organization?
Are stereotypes ever functional for the perceiver? Why or why not?
Why might a supervisor be motivated to perceive a subordinate's performance as being poor when it really is not?
How might managers' moods affect organizational decision making?
In what ways might impression management be functional in organizations? In what ways might it be dysfunctional?
Can and should employees who are salient try to reduce their salience?
Why do perceptual biases exist?
Why might a supervisor make internal attributions for a subordinate's poor performance?
Why are attributions important determinants of behavior in organizations?
Why might members of an organization disagree about the nature of hostile work environment sexual harassment?
Think about the ethical implications of affirmative action programs.
What obligation do organizations have to ensure that all members of the organization are treated fairly?
What are some of the ways that Sodexo effectively manages diversity?
Why is it important for managers and all employees to interact with people who are different from themselves?
What are some of the ways that Principal Financial Group effectively manages diversity?
Why might an organization prefer to use positive reinforcement rather than negative reinforcement?
How can a manager use the principles of operant conditioning to stop employees from bickering and fighting with each other?
Why do some organizations use punishment more often than others?
Is OB MOD ethical? Why or why not?
In what ways are the behaviors of taxi drivers controlled by the principles of operant conditioning?
On what kinds of jobs might vicarious learning be especially prevalent?
When might employees be especially likely to engage in self-control?
Why do some capable members of an organization have low levels of self-efficacy?
Why do organizations desiring creativity need to be willing to accept a certain level of failure?
What steps can organizations take to promote organizational learning and knowledge management?

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