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business
organizational behavior

Questions and Answers of Organizational Behavior

Describe a time when you successfully avoided stage 3 of the GAS and another time when you got to stage 3.
Do you consider yourself a Type A or a Type B person why?
Can a person who is a Type A change if so, how?
What are the major stressors for a student?
Is an organizational stressor or a life stressor likely to be more powerful?
What consequences are students most likely to suffer as a result of too much stress?
Do you agree that a certain degree of stress is necessary to induce high energy and motivation?
What can be done to prevent burnout? If someone you know is suffering burnout, how would you advise that person to recover from it?
Do you practice any of the stress reduction methods discussed in the text? Which one(s)? Do you use others not mentioned in the text?
Has the work-life balance been an issue in your life?
What about you? Do you think that you could handle the kind of stress that air traffic controllers face on the job? Why or why not?
In your opinion, what organizational stressors are likely to be among the most common experienced by air traffic controllers? Explain your reasoning.
Controller Pete Rogers says that any gathering of air traffic controllers is “almost like a mini convention of Type A personalities.” Does this assessment surprise you or make sense to you? In
This business of people saying they ‘thrive on stress’ it’s nuts, says one eminent psychiatrist who goes so far as to say that such people are in danger of slipping into a pathological state.
Some have argued that people, not organizations, make decisions and that the study of “organizational” decision making therefore is pointless. Do you agree with this argument? Why or why not?
What information did you use in deciding to enter the school you now attend?
When your alarm goes off each morning, you have a decision to make: whether to get up and go to school or work, or to stay in bed and sleep longer. Is this a programmed or non-programmed decision why?
Describe at least three points in the decision-making process at which information plays an important role.
How does the role of information in the rational model of decision making differ from the role of information in the behavioral model?
Why does it make sense to discuss several different models of decision making?
Can you think of a time when you satisfied when making a decision? Have you ever sub optimized?
Describe a situation in which you experienced escalation of commitment to an ineffective course of action. What did you do about it? Do you wish you had handled it differently? Why or why not?
How comfortable or uncomfortable are you in making risky decisions?
Do you consider yourself to be relatively more or less creative? Recall an instance in which you made a discovery using the four phases of the creative process.
To what extent do you think Cassano’s activities resulted from escalation of commitment? Explain your answer.
Describe the conditions of uncertainty under which Cassano was working. In what ways did the AIG culture affect Cassano’s risk propensity? In what ways did it affect his ethical behavior?
What do you think about the motives behind Cassano’s decision to keep dealing in risky loans? Do you agree or disagree with Whalen’s assessment explain your answer.
Have you ever been in a situation in which you asked (or worried) about the legality of a decision that you had to make? If so, how did you handle the situation? Would you handle it differently
To what extent did group members disagree about which decisions were programmed and which were non-programmed?
What primary factors did the group discuss in making each decision?
Were there any differences between the members’ individual lists and the group lists? If so, discuss the reasons for the differences.
Why is it useful for a manager to understand group behavior? Why is it useful for an employee?
Our definition of a group is somewhat broad. Would you classify each of the following collections of people as a group? Explain why or why not.a. 70,000 people at a football game.b. Students taking
List four groups to which you belong. Identify each as formal or informal.
Explain why each group you listed in question 3 formed why did you join each group why might others have decided to join each group?
Cross-Rates and Arbitrage suppose the Japanese you exchange rate is ұ118 = $1, and the British pound exchange rate is £1 = $1.81.a. What is the cross-rate in terms of yen per pound?b. Suppose the
Analyze the composition of two of the groups to which you belong. How are they similar in composition how do they differ?
Are any of the groups to which you belong too large or too small to get their work done? If so, what can the leader or the members do to alleviate the problem?
List two norms each for two of the groups to which you belong. How are these norms enforced?
Discuss the following statement: “Group cohesiveness is the good, warm feeling we get from working in groups and is something that all group leaders should strive to develop in the groups they
Consider one of the groups to which you belong and describe the interactions that group has with another group.
Recall a situation in which you may have encountered or observed groupthink (either as a member of a group or as a target or simple observer).
In your experience, have you found that decision making groups tend toward groupthink? If so, what factors contributed to this tendency? If not, what factors helped to prevent it?
The text discusses four group performance factors—group composition, group size, group norms, and group cohesiveness. How does each of these factors affect “the conditions under which juries
A recent study found that racially mixed juries “deliberated longer, raised more facts, and conducted broader and more wide ranging deliberations” than either all white or all black juries. Why
Are there differences in the average individual scores and the team scores? What are the reasons for the differences, if any?
Although the team scores in this exercise usually are higher than the average individual scores, under what conditions might individual averages exceed group scores?
Why is it important to make a distinction between “group” and “team”? What kinds of behaviors might be different in these assemblages?
How are other organizational characteristics different for a team-based organization?
Some say that changing to a team-based arrangement “just makes sense” for organizations. What are the four primary reasons why this might be so?
If employees are happy working in the traditional boss-hierarchical organization, why should a manager even consider changing to a team-based organization?
How are the six types of teams related to each other?
Explain the circumstances under which a cross-functional team is useful in organizations.
Which type of team is the most common in organizations? Why?
Why is planning the change important in the implementing process?
What can happen if your organization prematurely starts building a team-based organization by clarifying the mission and then selecting the site for the first work teams?
What are two of the most important issues facing team-based organizations?
In what sense was the carbon footprint team a work team, a problem solving team a management team, a virtual team?
In what sense is the Carbon Mitigation Initiative (CMI) a group and in what sense is it better characterized as a team?
What’s your experience with teamwork? Have you ever undertaken a solo project which, in retrospect, would have benefited from a team based approach? If you’ve ever been part of a work or problem
Some researchers are wary about the nature of collaborations between academic and industry organizations, such as CMI. Why do you suppose this is so? What potential problems do you see? How can they
How is communication in organizations an individual process as well as an organizational process?
Discuss the three primary purposes of organizational communication.
Describe a situation in which you tried to carry on a conversation when no one was listening. Were any messages sent during the “conversation”?
A college classroom is a forum for a typical attempt at communication as the professor tries to communicate the subject to the students. Describe classroom communication in terms of the basic
Is there a communication network (other than professor-to-student) in the class in which you are using this book? If so, identify the specific roles that people play in the network. If not, why has
Why might educators typically focus most communication training on the written and oral methods and pay little attention to the nonverbal methods? Do you think that more training emphasis should be
Is the typical classroom means of transferring information from professor to student an effective form of communication? Where does it break down? What are the communication problems in the college
Whose responsibility is it to solve classroom communication problems: the students’, the professor’s, or the administrations?
Have you ever worked in an organization in which communication was a problem? If so, what were some causes of the problem?
Have you ever worked in an organization in which communication was a problem? If so, what were some causes of the problem? Discuss.
Would the use of advanced computer information processing or telecommunications have helped solve the communications problem you described in question 9?
What types of communication problems will new telecommunications methods most likely be able to solve? Why?
What types of communications would NOT be appropriate to send by email or by voicemail?
Which steps in the communication process are usually left out, or at least, poorly done when email and voicemail are used for communication?
In what ways did Indiana’s privatized social services system fail to satisfy the three purposes of organizational communication—achieving coordinated action, sharing information, and expressing
What kinds of noise disturbed the flow of communications in the system described in the case? At what points did it appear to enter into the communication process?
One of IBM’s jobs was to enhance the efficiency of the social services system by further automating it. In your opinion, why did the introduction of added technology into the system decrease rather
Had you been called in to improve IBM’s management of the FSSA communication system, which of the components of the communication process would you have focused on?
Which trial resulted in more accurate maps? Why?
Which trial took longer? Why?
How did you feel when a question needed to be asked but it could not be asked in trial 1? Was your confidence in the final result affected differently in the two trials?
How would you define leadership? Compare and contrast your definition with the one given in this chapter.
Cite examples of managers who are not leaders and leaders who are not managers. What makes them one and not the other? Also, cite examples of both formal and informal leaders.
What traits do you think characterize successful leaders? Do you think the trait approach has validity?
Recent evidence suggests that successful managers (defined by organizational rank and salary) may indeed have some of the same traits originally ascribed to effective leaders (such as an attractive
What other forms of leader behavior besides those cited in the chapter can you identify?
Critique Fiedler’s LPC theory. Are other elements of the situation important? Do you think Fiedler’s assertion about the inflexibility of leader behavior makes sense? Why or why not?
Do you agree or disagree with Fiedler’s assertion that leadership motivation is basically a personality trait? Why?
Compare and contrast the LPC and path-goal theories of leadership. What are the strengths and weaknesses of each?
Of the three major leadership theories—the LPC theory, the path-goal theory, and Vroom’s decision tree approach—which is the most comprehensive? Which is the narrowest? Which has the most
How realistic do you think it is for managers to attempt to use Vroom’s decision tree approach as prescribed? Explain.
Of the five profiled Intel CEOs, which would you characterize as the most job centered leader? The least job centered? The most employee centered leader? The least employee centered? Whose style most
Where would you place the style of each Intel CEO on the leadership grid? Explain your reasoning.
Characterize each of the Intel CEOs in terms of the most appropriate leadership behavior—directive, supportive, participative, or achievement oriented. Explain your thinking in each case.
Intel appears to rely heavily on mentoring and long term leadership development from within. What are the pros and cons of such an approach? Intel also seems to have thrived on a pattern of
Compare and contrast the Leader-Member Exchange and the Hersey and Blanchard models of leadership.
Are you now or have you ever been a member of an in-group an out-group? If so, in what ways did your experiences differ?
Which of the three traditional situational theories discussed in Chapter 12 is most similar to the Leader-Member Exchange model to the Hersey and Blanchard model?
Identify an individual who could serve as an example of a transformational leader. How successful or unsuccessful has this person been?

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