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business
organizational behavior

Questions and Answers of Organizational Behavior

1. Describe the main features of Merck’s past culture, and explain why that culture was not effective. 2. What are the key cultural values that CEO Richard Clark wants to instill in Merck
Superb Consultants has submitted a proposal to analyze the cultural values of your organization. The proposal states that Superb has developed a revolutionary new survey to tap the company’s true
Some people suggest that the most effective organizations have the strongest cultures. What do we mean by the “strength” of organizational culture, and what possible problems are there with a
The CEO of a manufacturing firm wants everyone to support the organization’s dominant culture of lean efficiency and hard work. The CEO has introduced a new reward system to reinforce this culture
Organizations are more likely to succeed when they have an adaptive culture. What can an organization do to foster an adaptive culture?
Suppose you are asked by senior officers of a city government to identify ways to reinforce a new culture of teamwork and collaboration. The senior executive group clearly supports these values, but
Acme Corp. is planning to acquire Beta Corp., which operates in a different industry. Acme’s culture is entrepreneurial and fast-paced, whereas Beta employees value slow, deliberate decision making
1. What symptom(s) exist in this case to suggest that something has gone wrong?2. What are the root causes that have led to these symptoms?3. What actions should the company take to correct these
What change management strategies has Paul Otellini used to help introduce the various changes at Intel?For years, Intel thrived on a business model that cofounder Andy Grove perfected and reinforced
Chances are that the school you are attending is currently undergoing some sort of change to adapt more closely to its environment. Discuss the external forces that are driving the change. What
Use Lewin’s force field analysis to describe the dynamics of organizational change at Umpqua Bank (opening vignette to this chapter).
Employee resistance is a symptom, not a problem, in the change process. What are some of the real problems that may underlie employee resistance?
Senior management of a large multinational corporation is planning to restructure the organization. Currently, the organization is decentralized around geographic areas so that the executive
Discuss the role of reward systems in organizational change. Specifically, identify where reward systems relate to Lewin’s force field model and where they undermine the organizational change
Web Circuits is a Malaysian-based custom manufacturer for high-technology companies. Senior management wants to introduce lean management practices to reduce production costs and remain competitive.
Suppose that you are vice president of branch services at the Bank of East Lansing. You notice that several branches have consistently low customer service ratings even though there are no apparent
This chapter suggests that some organizational change activities face ethical concerns. Yet several consultants actively use these processes because they believe they benefit the organization and do
1. Which stakeholders does Wal-Mart seem to be serving better now than in the past? Why does this shift make a difference to Wal-Mart?2. Are the ongoing criticisms about Wal-Mart justified? Is it
1. Employees at Greyston Bakery, Eileen Fisher Company, Feed the Children, Green@Work, and other organizations described in this video program seem to have a strong congruence of their personal
1. Why does Johnson & Johnson place so much importance on the Credo?2. How does Johnson & Johnson ensure that managers understand and apply the Credo in their daily decisions and actions?Johnson &
1. On the basis of the model of emotions and attitudes in Chapter 4, explain how the changes at Pike Place Fish Market improved job satisfaction and reduced turnover. How did these attitude changes
1. Identify the various sources of stress (i.e., stressors) that the Japanese manager in the first segment likely experiences each day. Does he do anything to try to manage his stress?2. What
1. Why would productivity jump at Best Buy under ROWE, compared to the traditional employment arrangement where employees are expected to be at the office?2. What effect would the ROWE program have
1. What individual and team-building skills do participants believe will be improved by the hula hoops?2. To what extent would each of these activities influence team dynamics back on the job? What
1. In this program, in what ways are Generation- X and -Y employees depicted differently from baby-boomer employees? Are the differences a reasonably accurate representation of generational
1. Why do company boards tend to hire charismatic CEOs?2. What can corporate boards do to minimize the charisma effect when filling chief executive officer and other senior executive positions?Does
1. Discuss the transactional and transformational leadership of Gary Kelly.2. How does Gary Kelly’s leadership reinforce Southwest Airlines’ organizational culture?Southwest Airlines remains one
1. In your opinion, is this program effective in1 providing a realistic job preview of working life on board an expedition cruise ship? Why or why not?2. Discuss the effectiveness of this video
1. Describe SEMCO’s organizational culture. What artifacts are mentioned in this program that represent and reinforce this culture? What strategies or practices does SEMCO apply to specifically
1. What type of team was formed here? Was it necessary, in your opinion?2. Use the team effectiveness model and related information in this chapter to identify the strengths and weaknesses of this
1. What type of team building best describes these volunteering activities?2. Explain how the corporate social responsibility element of volunteering contributes to team building.3. Along with team
1. What type(s) of team building best represent the Eco-Seagate event? In your opinion, is this type of event effective for team building? Why or why not?2. What practices in the Eco-Seagate program
Informal groups exist in almost every form of social organization. What types of informal groups exist in your classroom? Why are students motivated to belong to these informal groups?
The late management guru Peter Drucker said: “The now-fashionable team in which everybody works with everybody on everything from the beginning rapidly is becoming a disappointment.” Discuss
You have been put in charge of a cross-functional task force that will develop enhanced Internet banking services for retail customers. The team includes representatives from marketing, information
You have just been transferred from the Kansas office to the Denver office of your company, a national sales organization of electrical products for developers and contractors. In Kansas, team
You have been assigned to a class project with five other students, none of whom you have met before. To what extent would team cohesion improve your team’s performance on this project? What
Suppose that you were put in charge of a virtual team whose members are located in different cities around the country or region. What tactics could you use to build and maintain team trust, as well
You are responsible for convening a major event in which senior officials from several state governments will try to come to an agreement on environmental issues. It is well known that some officials
Bangalore Technologies wants to use brainstorming with its employees and customers to identify new uses for its technology. Advice Bangalore’s president about the potential benefits of
Consider your favorite teacher. What people-oriented and task-oriented leadership behaviors did he or she use effectively? In general, do you think students prefer an instructor who is more
1. Take a poll of your class (at least, the Gen-X and Gen-Y members). At school or work, how many regularly (e.g., daily or every few days) send or receive information (not entertainment) using (a)
1. Identify the main reasons raised in this article why executives meet employees and clients face-to- face rather than through other communication channels. Are all of these reasons logical, or are
You have been hired as a consultant to improve communication between engineering and marketing employees in a large high-technology company. Use the communication model and the four ways to improve
A company in a country that is just entering the information age intends to introduce e-mail for office staff at its three buildings located throughout the city. Describe two benefits as well as two
Senior management at a consumer goods company wants you to investigate the feasibility of using a virtual reality platform (such as Second Life) for monthly online meetings involving its three-dozen
Wikis are collaborative Web sites where anyone in the group can post, edit, or delete any information. Where might this communication technology be most useful in organizations?
Suppose that you are part of a virtual team and must persuade other team members about an important matter (such as switching suppliers or altering the project deadline). Assuming that you cannot
Explain why men and women are sometimes frustrated with each other’s communication behaviors.
In your opinion, has the introduction of e-mail and other information technologies increased or decreased the amount of information flowing through the corporate grapevine? Explain your answer.
1. What power bases did Bernie Ebbers and Scott Sullivan rely on to get away with accounting fraud?2. What influence tactics did Bernie Ebbers and Scott Sullivan use to control employees and the
1. Does Clark have any sources of power and any contingencies of power? If so, list and discuss them. 2. To what degree were Clark’s methods of influencing board members the most effective possible
1. John Hood claims that he has no power or authority in his job. Is he correct? What sources of power work for and against him during this change process?2. What influence tactics has Hood used that
What role does countervailing power play in the power relationship? Give an example of your own encounter with countervailing power at school or work.
Several years ago, the Major League Baseball Players Association went on strike in September, just before the World Series started. The players’ contract expired at the beginning of the season
You have just been hired as a brand manager of toothpaste for a large consumer products company. Your job mainly involves encouraging the advertising and production groups to promote and manufacture
How does social networking increase a person’s power? What social networking strategies could you initiate now to potentially enhance your future career success?
List the eight influence tactics described in this chapter in terms of how they are used by students to influence their course instructors. Which influence tactic is applied most often? Which is
How do cultural differences affect the following influence factors? (a) Silent authority (b) Upward appeal?
A few years ago, the CEO of Apple Computer invited Steve Jobs (who was not associated with the company at the time) to serve as a special adviser and raise morale among Apple employees and customers.
This book frequently emphasizes that successful companies engage in organizational learning. How do political tactics interfere with organizational learning objectives?
1. What can we learn from this exercise about power in organizational hierarchies?2. How is this exercise similar to relations in real organizations?3. How did students in each group feel about the
1. What are the signs (symptoms) of conflict in this case?2. Use the conflict model to (a) identify the structural causes of conflict and (b) discuss the escalation of conflict described in this
1. Identify the main conditions at Ford described in this case study that seem to have generated dysfunctional conflict. 2. What has Mulally done to reduce or remove these sources of conflict? In
Distinguish constructive conflict from relationship conflict, and explain how to apply the former with minimal levels of the latter.
The chief executive officer of Creative Toys, Inc. read about cooperation in Japanese companies and vowed to bring the same philosophy to the company. The goal is to avoid all conflict so that
Conflict among managers emerged soon after a French company acquired a Swedish firm. The Swedes perceived the French management as hierarchical and arrogant, whereas the French thought the Swedes
This chapter describes three levels of interdependence that exist in interpersonal and intergroup relationships. Identify examples of each level in your work or school activities. How do these three
Jane has just been appointed as purchasing manager of Tacoma Technologies Corp. The previous purchasing manager, who recently retired, was known for his “winner-take-all” approach to suppliers.
You are a special assistant to the commander-in-chief of a peacekeeping mission to a war-torn part of the world. The unit consists of a few thousand peacekeeping troops from the United States,
The chief operating officer (COO) has noticed that production employees in the company’s Mexican manufacturing operations are unhappy with some of the production engineering decisions made by
Describe the inquisitional approach to resolving disputes between employees or work units. Discuss its appropriateness in organizational settings, including the suitability of its use with a
1. Which perspective of leadership best explains the problems experienced in this case? Analyze the case using concepts discussed in that leadership perspective.2. What can organizations do to
1. On the basis of the information in this case study, describe the competencies that seem strongest in John Mack.2. To what extent has John Mack exhibited transformational leadership behaviors to
Why is it important for top executives to value and support leadership demonstrated at all levels of the organization?
Find two newspaper ads for management or executive positions. What leadership competencies are mentioned in these ads?
Your employees are skilled and experienced customer service representatives who perform non routine tasks, such as solving unique customer problems or meeting special needs with the company’s
Transformational leadership is the most popular perspective of leadership. However, it is far from perfect. Discuss the limitations of transformational leadership.
This chapter distinguished charismatic leadership from transformational leadership. Yet charisma is identified by most employees and managers as a characteristic of effective leaders. Why is charisma
Identify a current political leader (e.g., president, governor, mayor) and his or her recent accomplishments. Now, using the implicit leadership perspective, think of ways that these accomplishments
You hear two people debating the merits of women as leaders. One person claims that women make better leaders than do men because women are more sensitive to their employees’ needs and involve them
In discussions of business and society, why is there a tendency to focus on large rather than small- or medium-sized firms? Have the corporate ethics scandals of the early 2000s affected small- and
What is the one greatest strength of a pluralistic society? What is the one greatest weakness? Do these characteristics work for or against business?
Identify and explain the major factors in the social environment that create an atmosphere in which business criticism takes place and prospers. Howare the factors related to one another?
Give an example of each of the four levels of power discussed in this chapter. Also, give an example of each of the spheres of business power.
Explain in your own words the iron law of responsibility and the social contract. Give an example of a shared understanding between you as a consumer or an employee and a firm with which you do
Identify and explain the Pyramid of Corporate Social Responsibility. Provide several examples of each “layer” of the pyramid. Identify and discuss some of the tensions among the layers or
In your view, what is the single strongest argument against the idea of corporate social responsibility? What is the single strongest argument for corporate social responsibility? Briefly explain.
Differentiate corporate social responsibility from corporate social responsiveness. Give an example of each. How does corporate social performance relate to these terms?
Analyze how the triple bottom line and the Pyramid of CSR are similar and different. Draw a schematic that shows how the two concepts relate to one another.
Does socially responsible or ethical investing seem to you to be a legitimate way in which the average citizen might demonstrate her or his concern for CSR? Discuss.
Explain the concepts of stake and stakeholder from your perspective as an individual. What kinds of stakes and stakeholders do you have? Discuss.
Explain in your own words the differences among the production, managerial, and stakeholder views of the firm.
Differentiate between primary and secondary social and nonsocial stakeholders in a business situation. Give examples of each.
Define the terms core stakeholders, strategic stakeholders, and environmental stakeholders. What factors affect into which of these groups stakeholders are categorized?
Choose any group of stakeholders listed in the stakeholder/responsibility matrix in Figure and identify the four types of responsibilities the firm has to that stakeholdergroup.
How can a firm transition from Level 1 to Level 3 of stakeholder management capability (SMC)?
Is the stakeholder corporation a realistic model for business firms? Will stakeholder corporations become more prevalent in the twenty-first century? Why or why not?
Explain the evolution of corporate governance. What problems developed? What are the current trends?
What are the major criticisms of boards of directors? Which single criticism do you find to be the most important? Why?

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