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business
business communication process

Questions and Answers of Business Communication Process

Time-limit for delivery, if any.
(a) Place of delivery;(b) Nature and quantity of the goods to be supplied. CPA reference number;(c) Indication of whether the supplier can tender for part of the goods required.
(a) Award procedure chosen;(b) Form of the contract for which tenders are being requested.
Name, address, telegraphic address and telephone, telex and fax numbers of the contracting authority.
Understand the limitations and shortcomings of these Directives.
Know the workings and contents of the most important EC Directives and purchasing procedures.
Have an understanding of the basic principles which underlie the EC Directives on public procurement.
Understand the relationship between public procurement and the EC Directives on public procurement.
Identify the most important differences in purchasing between private enterprises and governmental institutions.
How to improve professionalism of purchasing within a facilities environment.
Measures aimed at improving the effectiveness of purchasing in a facilities environment.
Key success variables for purchasing in a facilities environment.
Differences with regard to the role and position of purchasing within industrial versus service companies.
Trends and developments in the service industry.
The profile of the trade and retail buyer.
The way in which the purchasing function can be organized in trade and retail companies.
The most important developments going on in the purchasing policies of trade and retail companies.
The main characteristics and importance of purchasing and supply in trade and retail companies.
The tactics that can be used during purchasing negotiations.
How to prepare and plan for purchasing negotiations.
Factors that can affect the course of the negotiating process and the buyer's negotiating position.
How to recognize actual negotiating situations.
The main characteristics of purchasing negotiations.
How to evaluate the financial position of suppliers.
Supplier evaluation and vendor rating techniques.
How to use the learning curve technique as a basis for price negotiations.
How prices are set by suppliers.
The value of benchmarking in purchasing.
How to conduct a purchasing audit as a tool to improve purchasing performance.
The methods, techniques and performance measures that can be used.
The key areas that should be considered when measuring and evaluating purchasing performance.
The factors that influence the way performance measurement is executed and evaluated.
Which criteria to use in deciding on centralized versus decentralized purchasing.
How to get organized for purchasing in multi-unit companies.
How to get organized for purchasing in single-unit companies.
The major tasks, responsibilities and competences of purchasing and how to organize these.
The underlying factors that determine the role, position and organizational structure of purchasing.
The structure of the purchasing function within organizations.
The most important elements of a purchasing information system.
Characteristics of just-in-time scheduling and purchasing;
How logistics activities can be structured within organizations;
The most important steps in the materials planning cycle;
The definition of logistics and the basic logistics concepts;
The consequences of the implementation of total quality management for the purchasing organization.
The elements necessary for an approach aimed at improving supplier quality.
The purchasing function's role in and contribution to quality management.
The most important concepts concerning purchasing and quality control.
The possibilities and impossibilities of integrating the purchasing function in technical design and development processes.
How to develop partnership relations with suppliers.
Measures that have to be taken in order improve the performance of suppliers.
Sourcing-strategy and contract-strategy as basic elements of supply management.
The reasons why suppliers do not always think and act in the interest of their customers.
The position of supply management in the purchasing policy of the company.
Delineate the risks associated with implementing E-Procurement solutions and the conditions that should be met within organizations in order to do so effectively.
Cite possible electronic solutions that are open to purchasing and supply managers and categorize them.
Outline how electronic market places and E-Procurement may support purchasing and supply strategies and what savings can be generated from these.
Identify the different kinds of electronic market places that are relevant for purchasing and supply managers.
Explain the differences between E-Procurement as defined in its broadest sense and its narrowest sense.
Major areas for purchasing market research.
How to conduct purchasing market research.
How to organize for purchasing market research.
The most important characteristics and types of purchasing market research.
The role and importance of purchasing market research in the purchasing management process.
How purchasing may develop over time as a business function.
The major policy areas in purchasing.
The basic principles on which purchasing policy can be based.
The major tasks and responsibilities of purchasing.
The specific characteristics related to the buying of raw materials, components, maintenance, repair and operating supplies, investment goods and services.
The influence of market structures on purchasing policy.
The various types of supply market structures.
The way in which order follow-up and expediting can take place.
The main elements of a purchase contract.
The most important activities that precede the supplier selection decision.
The various methods of contracting out, their advantages and disadvantages.
The most important elements of a purchase order specification.
How to model organizational buying behaviour and network-theory.
The involvement of the purchasing department in the acquisition of various goods.
The various roles in a decision-making unit.
The key elements of the purchasing process.
The major differences between organizational and consumer buying behaviour.
The different products which may be sourced from suppliers.
The most important tasks and responsibilities related to the purchasing and supply function.
The difference between concepts such as supply chain management, procurement, purchasing, buying and ordering and how these are interrelated.
The role and importance of the purchasing and supply function in business.
How changes in the business context affect business strategy and the supply structure of organizations.
know how to optimize your website and your social media content.
avoid the 10 common mistakes of social media;
convert visitors to customers and customers to lifetime customers;
understand what increases navigation’s ease of use;
understand what increases the quality of the content on a website;
ensure that the four key satisfaction factors are applied to your website;
understand what makes social media successful;
understand what makes websites succeed;
outline the stages in the packaging design process.
appreciate the six design variables;
explain how packaging design can create competitive advantage;
understand the three functions of packaging and the importance of packaging at the point of sale;
ensure that a culture of constant analysis and improvement is employed so that results can constantly be improved.
discuss retail strategies and how they incorporate store image, store layout, merchandise ranges, colour blocking, point-of-sale, promotions and a range of miscellaneous items;
empathize with a retailer’s strategies and merchandising policies;

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