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business
business communication process

Questions and Answers of Business Communication Process

If you choose to apply for a job with this company, what keywords would you include on your résumé? Why?
Armed with this information, what aspects of your background do you think might appeal to this company’s recruiters?
What internet sources did you use to obtain this information?
What did you learn about this organization that would help you during an interview there?
14-14. CAREER MANAGEMENT: RESEARCHING TARGET EMPLOYERS [LO-3] Select a large company (one on which you can easily find information) where you might like to work.Use online sources to gather some
14-13. CAREER MANAGEMENT: PREPARING FOR INTERVIEWS [LO-2] Google yourself, Bing yourself, scour your social networking profiles, review your Twitter messages, and explore every other possible online
Did you receive my résumé? I sent it to you at least two months ago and haven’t heard anything. I know you keep résumés on file, but I just want to be sure that you keep me in mind. I heard you
14-12. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-1] Revise this message so that it follows this chapter’s guidelines.
14-11. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-1] Revise this message so that it follows this chapter’s guidelines.I’m writing to let you know about my availability for the brand manager job
14-10. Why is it important to distinguish unethical or illegal interview questions from acceptable questions? [LO-4]
14-9. What is an interviewer likely to conclude about you if you don’t have any questions to ask during the interview? [LO-4]
14-8. If you lack one important qualification for a job but have made it past the initial screening stage, how should you prepare to handle this issue during the next round of interviews?Explain your
14-7. How could use you the group interview format to distinguish yourself as a team player? [LO-2]
14-6. How can you distinguish yourself from other candidates in a screening interview and still keep your responses short and to the point? Explain. [LO-2]
14-5. What is the STAR approach to answering interview questions? [LO-4]
14-4. What is the difference between behavioural and situational interview questions? [LO-2]
14-3. How does a structured interview differ from an openended interview? [LO-2]
14-2. What are three ways you can get attention in the opening of a letter of application? [LO-1]
14-1. How can you apply the AIDA model to an application letter? [LO-1]
What language did you speak in your home when you were?
This job requires that you speak French. Do you?
Have you ever been arrested?
Have you ever been convicted of a felony?
What country are you a citizen of?
Do you have the legal right to work in Canada?
Would working on weekends conflict with your religion?
Would you be able to meet the job’s requirement to frequently work weekends?
Do you have a drug or alcohol problem? Are you taking any prescription drugs?
Do you have physical or mental disabilities?[No questions about drug or alcohol use are allowed.]
Can you perform [specific tasks]?
When did you graduate from high school?[No questions about race are allowed.]
When were you born?Did you graduate from high school?
9. What is a typical workday like for you?
8. How would you define your organization’s managerial philosophy?
7. What makes your organization different from others in the industry?
6. Why is this job now vacant?
5. How well do my qualifications align with the current and future needs of this positions?
4. What is the first problem that needs the attention of the person you hire?
3. How do you measure success for someone in this position?
2. What qualities do you want in the person who fills this position? OR What have past employees done to excel in this position?
1. What are the job’s major responsibilities?
25. How do you handle stress or pressure on the job?
24. How do you feel about overtime work?
23. What would you do if you were given an unrealistic deadline for a task or project?
22. Have you ever had any difficulty getting along with colleagues or supervisors? With instructors? With other students?
21. What type of boss do you prefer?
20. Do you prefer working with others or by yourself?
19. Why should we hire you?
18. What have you done that shows initiative and willingness to work?
17. What do you think determines a person’s progress in a good organization?
16. What motivates you? Why?
15. Describe an experience in which you learned from one of your mistakes.
14. What is your biggest weakness?
13. What was your biggest failure?
12. Why do you think you would like this particular type of job?
11. What do you think about how this industry operates today?
10. What do you know about our company?
9. What are the disadvantages of your chosen field?
8. Why did you choose your particular field of work?
7. Why did you apply for this job opening?
6. Why did you leave your last job?
5. How has your college education prepared you for this position?
4. Do you feel you did the best scholastic work you are capable of?
3. When did you choose your college major? Did you ever change your major? If so, why?
2. Do you think your extracurricular activities in college were worth the time you spent on them? Why or why not?
1. What courses in college did you like most? Least? Why?
9. What would your supervisor say that you could improve?
8. Think of a past supervisor or instructor with whom you have worked closely and whom you respect. What would that supervisor say are your strengths?
7. If you were in training and the supervisor training you criticized you in front of a customer, how would you react?
6. If you observed a fellow employee acting in an unsafe manner, what would you do?
5. If you were in the store by yourself and a customer began to act in a loud and threatening manner, how would you react?
4. Give an example of a difficult situation you have faced and how you handled it.
3. In your work experience, have you had to handle a problem when your manager was not available?
2. Give an example of when you communicated well with someone even though that person may not have liked you or you didn’t like the person.
1. Describe a situation where you had to persuade someone to do things your way.
5. Identify the most common employment messages that follow an interview and explain when you would use each one.
4. Explain how to succeed in all three stages of an interview. 
3. List six tasks you need to complete to prepare for a successful job interview. 
2. Describe the typical sequence of job interviews, the major types of interviews, and what employers look for during an interview. 
2. When an interviewer asks you a question, what makes one answer more effective than another? Consider some of the ways answers can vary: specific versus general, assertive versus passive, and
1. Which question seems the toughest to you? In no more than two paragraphs, write out your answer to the question that you think is the toughest of all. Then submit your work to your instructor.
14-33. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-5] Fortunately for you, your interview with Holt Renfrew(see Case 14-32) went well, and you’ve just received a job offer from the company
14-32. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-5] Due to a mix-up in your job application scheduling, you accidentally applied for your third-choice job before going after the one you really
14-31. CAREER MANAGEMENT: INTERVIEWING [LO-4]Select a company in an industry in which you might like to work and then identify an interesting position within the company. Study the company and
14-30. CAREER MANAGEMENT: INTERVIEWING [LO-4]Interviewing is a skill that can be improved through practice and observation.
14-29. CAREER MANAGEMENT: RESEARCHING TARGET EMPLOYERS [LO-3] Research is a critical element of the jobsearch process. With information in hand, you increase the chance of finding the right
14-28. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-1] Finding job openings that align perfectly with your professional interests is wonderful but it doesn’t always happen. Sometimes you have to
14-27. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-1] If you want to know whether job candidates can express themselves clearly on Twitter, why not test them as part of the application process? Rather
14-26. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-1] Use one of the websites listed in Table 13.1 to find a job opening in your target profession. If you haven’t narrowed down to one career field
14-25. MESSAGE STRATEGIES: EXPLORING LINKEDIN[LO-5] Visit LinkedIn Jobs at www.linkedin.com/jobs (open a free LinkedIn account if required) to find a job that interests you. Next, look up the company
14-24. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES; COMMUNICATION ETHICS: RESOLVING ETHICAL DILEMMAS [LO-5], Chapter 1 You’ve decided to accept a new position with a competitor of your company.Write a
14-23. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-5] Revise this message so that it follows this chapter’s guidelines.I’m writing to say that I must decline your job offer. Another company has
14-22. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-5] Revise this message so that it follows this chapter’s guidelines.I have recently received a very attractive job offer from the Warrington
14-21. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-5] Revise this message so that it follows this chapter’s guidelines.Thank you for the really marvellous opportunity to meet you and your colleagues
14-20. MESSAGE STRATEGIES: PREPARING FOR BEHAVIOURAL INTERVIEW QUESTIONS [LO-4] Visit www.livecareer.com and click on “Interview” and then“Interview Questions” to find a link to “Common
14-19. MESSAGE STRATEGIES: INTERVIEWING: WRITING CASE QUESTIONS DESIGNED TO FIND OUT HOW YOU WOULD BEHAVE IN DIFFICULT SITUATIONS [LO-4] With a partner, describe a difficult situation you might face
d. Describe a time when you were faced with problems or stresses that tested your coping skills.
c. Give a specific example of a time when you used good judgment and logic in solving a problem.
b. Describe an instance when you had to think on your feet to extricate yourself from a difficult situation.
a. Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.

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