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business
business communication process

Questions and Answers of Business Communication Process

Explain the difference between a stereotype and a prototype.
Name three examples of inequalities that may exist in some diverse workplaces.
Summarize the 3-x-3 writing process and explain how it guides a writer.
What is the definition of a digital message?
Using the questions in Figure 4.3, write a brief analysis of the audience for each of the following communication tasks. What kind of reaction should you expect from the primary reader and any
Because of today’s new media and technologies, many of your messages will be digital. In what ways does this make your writing skills more important than ever?
Analyze the purpose of a message, anticipate its audience, and select the best communication channel.
Employ expert writing techniques and professional language skills.
Why is it important to consider a secondary audience when composing a message?
Revise the following to make the tone conversational yet professional.a. Pertaining to your request, the above-referenced items(printer toner and supplies) are being sent to your Oakdale office, as
Understand how teams approach collaborative writing projects.
Some businesspeople use big words to impress readers. In what ways can using high-level diction backfire on the writer?
Revise the following sentences to reduce gender, racial, ethnic, age, and disability bias.a. The conference will offer special excursions for the wives of executives.b. Does each salesman have his
After a workplace project was completed, you were upset. You and two other team members did all the work, but two freeloaders are sharing in the credit. Should you report the freeloaders to the
Revise the following sentences to use plain language and familiar words.a. To expedite ratification of the agreement, we beseech you to vote in the affirmative.b. The seller tried to obfuscate the
Why is it important to avoid texting-style abbreviations in your business messages?
From the choices in parentheses, select the most precise, vigorous words.a. Management is predicting a (change, difference, drop) in earnings after the first of the year.b. We plan to (acknowledge,
How can you improve the clarity, tone, and effectiveness of your message?
What is the best way to avoid gender-biased language in your writing?
What is collaboration software, and how can it benefit team writing projects?
Apply Phase 2 of the 3-x-3 writing process, which begins with research to collect background information.
Some critics complain that crowdfunding projects, such as requesting funds to pay college tuition, are essentially begging. How do you see it?
In teams of three to five, analyze a problem on your campus such as the following: insufficient parking on campus, unavailable classes, closed campus facilities for students taking evening or weekend
Explain how to generate and organize ideas resulting from brainstorming, brainwriting, and social media techniques.
Explain the difference between brainstorming and brainwriting.
Compose the first draft of a message by using a variety of sentence types and avoiding common sentence errors.
Have you experienced “loudmouth meeting-hog phenomenon” during group brainstorming? In what ways is brainwriting a better method to foster creativity in large groups?
Analyze a problem that exists where you work or go to school such as noisy work areas, an overuse of express mail services, understaffing during peak customer service hours, poor scheduling of
In the following, identify the sentence fault (fragment, run-on, comma splice). Then revise to remedy the fault.a. Although PepsiCo signed Beyoncé to endorse its soft drinks. Sales continued to
Improve your writing techniques by carefully constructing sentences.
When indirectness or tact is required, use passive-voice verbs. Revise the following sentences so that they are in the passive voice.EXAMPLE: Travis did not submit the proposal before the
Draft well-organized paragraphs and use techniques for achieving paragraph coherence.
Revise the following sentences so that their parts are balanced.a. To improve your listening skills, you should stop talking, your surroundings should be controlled, be listening for main points, and
What is the benefit of dovetailing sentences within a paragraph?
Revise the following to eliminate long lead-ins.a. This message is to let you know that I received your e-mail and its attachments.b. This memo is to notify everyone that we will observe Monday as a
Polish business messages by revising for conciseness.
Revise the following to avoid unnecessary there is/are and it is/was fillers.a. There are many businesses that are implementing strict e-mail policies for employees.b. The manager says that there are
Improve clarity in business messages.
What is microblogging, and how do you make these messages effective?
Revise the following to avoid redundancies.a. Because the proposals are exactly identical, we need not check each and every item.b. Some of the funniest animated gifs on Twitter, Tumblr, and Reddit
Recognize proofreading problem areas, and apply effective techniques to catch mistakes.
What’s wrong with using slang or buzzwords in microblogging messages?
Revise the following to eliminate empty words.a. Are you aware of the fact that social media can drive brand awareness and customer loyalty?b. With such a degree of active participation in Facebook
Evaluate a message to judge its effectiveness.
Revise the following sentences to eliminate trite business phrases.a. As per your request, we will no longer send you e-mail offers.b. Thank you in advance for considering our plea for community
What is the KISS formula? In what ways can it apply to business writing?
How much writing is required by people working in your career area? The best way to learn about on-the-job writing is to talk with someone who has a job similar to the one you hope to have one
What is a buried verb, and how can you avoid these in your writing?
What is the best way to judge the success of your communication?
Understand e-mail and the professional standards for its usage, structure, and format.
Discuss the benefits and drawbacks of using e-mail in the workplace.
The Pew Research Center found that almost three quarters of millennials adjust their privacy settings to limit access to their information.42 They safeguard their data for fear of identity theft even
Explain workplace instant messaging and texting, as well as their liabilities and best practices.
Identify professional applications of podcasts and wikis, and describe guidelines for their use.
Why is the subject line the most important part of an e-mail message?
How could IM be useful in your career field? Does IM produce a permanent record? Do you think that common abbreviations such as lol and imho and all-lowercase writing are acceptable in text messages
List the similarities between memos and e-mail.
In her book Alone Together, professor Sherry Turkle argues that increasing dependence on technology leads to a consequent diminution in personal connections.“Technology is seductive when what it
Why is it important that companies and organizations closely monitor their social media accounts?
Describe how businesses use blogs to connect with internal and external audiences, and list best practices for professional blogging.
On Twitter read a number of business-related messages from reputable organizations, such as GM, Ford Motor Company, Kia Motors, Pepsi, or Coca-Cola. Look for apparent examples of successful
Define business uses of social networking.
Ethical Issue: Although they don’t actually pay people to act as fans on social networks and entice their friends to do so as well, some marketers employ machines, called bots, to inflate the
Explain the best practices for creating and maintaining a professional blog.
What is viral marketing, and how can it benefit businesses?
What are five guidelines for safe social networking at work?
Understand the channels through which positive messages travel, and apply the 3-x-3 writing process.
Compose direct messages that make requests, respond to inquiries online and offline, and deliver step-by-step instructions.
What are the three benefits of using business letters instead of e-mail?
Prepare messages that make direct claims and voice complaints.
What is the best way to close a request message?
Create adjustment messages that salvage customers’ trust and promote further business.
How should employees respond to an online post that violates company policy?
Write special messages that convey kindness and goodwill.
Imagine that your coworker’s beloved family pet recently passed away. Write the coworker a letter of sympathy.
When is it appropriate to use e-mail to send goodwill messages?
Explain the components of effective negative messages.
Understand the strategies of business communicators in conveying negative news, apply the 3-x-3 writing process, and avoid legal liability.
Identify which organizational strategy you would use for the following messages: direct or indirect.a. A message from a car insurance company that it will no longer insure family members who drive
If you had to give upsetting news to a colleague, would you use the direct or indirect strategy? Explain your personal decision.
Explain the differences between libel and slander.
Why is the indirect strategy appropriate for some negative-news messages?
Apply effective techniques for refusing typical requests or claims and for presenting bad news to customers.
Distinguish between the direct and indirect strategies in conveying unfavourable news.
Revise the following sentences to present the bad news with passive-voice verbs.a. Our retail stores will no longer be accepting credit cards for purchases under $5.b. We do not examine patients
Living in Pickering, Lauren Bossers worked virtually by e-mail and phone for a supply chain management software company in Winnipeg. Even though Bossers was a remote worker, she was shocked when her
Describe and apply effective techniques for delivering bad news within organizations.
What are some strategies to effectively manage adverse news on social networking sites and blogs?
When denying customer claims, explain the benefits of using the reasons-before-refusal plan.
For what reasons should a job refusal letter be intentionally vague?
Explain four ways that persuasion has changed in the digital age.
Have you ever believed a fake news story? What persuasive strategies did the writer use to make you believe the news was accurate?
The following memo (with names changed) was actually sent.YOUR TASK Based on what you have learned in this chapter, improve the memo. Expect the staff to be somewhat resistant because they have never
Why should you be especially careful to soften the refusal to an invitation?
Explain persuasion, identify effective persuasive techniques, and apply the 3-x-3 writing process to persuasive messages in print and online.
Describe the traditional four-part AIDA strategy for creating successful persuasive messages, and apply the four elements to draft effective and ethical business messages.
Craft persuasive messages that request actions, make claims, and deliver complaints.
What is the first element in the writing process for persuasive messages, and why is it important?
In view of the burden that “junk” mail places on society (adding to landfills, using timber supplies, and overburdening the postal system), how can “junk”mail be justified?
Understand interpersonal persuasion at work and write persuasive messages within organizations.

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