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business communication process

Questions and Answers of Business Communication Process

Assume you are a member of a campus committee to organize a celebrity auction to raise funds for a local homeless shelter. Your friend Marika is committee chair, but she is carrying a heavy course
What writing fault is illustrated in the following sentence, and how can it be remedied? In the United States, services dominate the economy, however, many worry about the loss of manufacturing jobs.
Assume you have started a new job in which you respond to customers by using boilerplate (previously constructed) paragraphs. Some of them contain clichés such as pursuant to your request or in
Explain why good research habits are important and how they relate to personal integrity and ethics.
Consider this logical appeal under the heading “Reasons Students Hate Writing Essays or Term Papers” and evaluate its validity and ethics:Three term papers due tomorrow with three major tests
What function does a detailed table of contents play in long reports such as those that Pew produces?
Why do reports such as How Much Protection Does a College Degree Afford? contain graphics?
Over two decades, the Japanese anesthesiologist Yoshitaka Fujii fabricated 172 papers. An investigating panel found no records of patients or of any medication given. Among the 172 bogus papers, 126
Explain three types of report headings as well as their characteristics and uses.
During a job interview, do the interviewer and the interviewee want the same thing? How do their purposes differ?
Name the two main types of employment interviews, and explain how they differ.
Career coaches warn candidates to never enter a job interview "cold." What does this mean, and how can a candidate heed the warning?
When an interviewer asks, Tell me about yourself, what should a candidate do?
When an interviewer asks, where do you expect to be five (or ten) years from now, what is a sure kiss of death in a candidate's response? How should a candidate respond?
Should candidates be candid with interviewers when asked about their weaknesses?
When filling out an employment application form, how should a candidate respond when asked the reasons for leaving previous positions?
Is it a good idea to follow up after a job rejection? Why or why not?
"Like criminal background checks and drug tests, the social media check is quickly becoming an automatic part of the hiring process," asserts Melissa Bell, editor of Blog Post for The Washington
A recruiter for an organization has an outstanding prospect for a position. As part of his screening process, the recruiter checks the online presence of the candidate and discovers from her social
Most job seekers are thrilled to be offered a job, and they fear haggling over salary. Yet, employment specialists say that failing to negotiate can be a mistake that reverberates for years. Do you
Can novice job seekers predict what a job interview will involve?How is interviewing a two-way street? What does this mean for a job candidate?How can job seekers show recruiters or hiring managers
Some jobs are advertised even when a leading candidate has the position nailed down. The candidate could be an internal applicant or someone else with an inside track. Although not required by law,
What do you know about the hidden job market, and how does networking help a new grad find a job in this elusive market?How can professional networking tools such as LinkedIn help job seekers get a
After many months of job searching, recent grad Marcy finally found a job. On her resume, she fudged a little by boosting her grade point average and by claiming an internship that she applied for
Why might it be more effective to apply for unsolicited jobs than for advertised jobs? Discuss the advantages and disadvantages of letters that “prospect” for jobs.
Some employment authors claim that the paper resume is dead or dying. What's behind this assertion, and how should current job candidates respond?
The authors of Guerrilla Marketing for Job Hunters claim that every year 50 million U.S. jobs are filled, almost all without a job posting. Why do you think businesses avoid advertising job openings?
How has job searching for candidates and job placement for hiring managers changed in the digital age? In your opinion, have the changes had a positive or a negative effect? Why?
Why is it important to include a cover message with all resumes you send, even if you send them by e-mail?
What are the three parts of a cover message, and what is contained in each part?
How can you maximize the keyword hits in your resume? What three categories are most important?
What is an ATS, and how does it affect the way you prepare a resume?
How do chronological and functional resumes differ, and what are the advantages and disadvantages of each?
In searching for a job, how can you build a personal brand, and why is it important to do so?
What is the hidden job market, and how can candidates find jobs in it?
Although one may not actually find a job on the Internet, how can the big job boards be helpful to job hunters?
What are the current trends in sources of new jobs? Which sources are trending upward and which are trending downward?
List eight ways you can explore career opportunities while still in college.
When preparing to search for a job, what should you do before writing a resume?
In this digital age, what is the primary route to finding a job?
Discuss five tips for using smartphones courteously, safely, and responsibly.
Good visual aids have many purposes. List five of these purposes.
What are the three main goals of the conclusion of your presentation?
List and describe five types of presentations a business professional might make.
Compare these two very different mission statements: (a) An organization with five people said that its mission was "to eliminate hunger in the world." (b) Actor and social entrepreneur Brad Pitt,
If you were about to launch a new business, would you write your business plan from scratch or use a software program to do it? What are the pros and cons of each method?
What is a letter or memorandum of transmittal, and what should it include?
In what two ways do formal and informal proposals differ?
Why might you use a "hook" in a proposal, and what is an example?
Why do government agencies make requests for proposals (RFPs)?
Why are formal and informal proposals written?
Starbucks CEO Howard Schultz explains his company’s Shared Planet initiative: “We feel now is the time to invest—truly and authentically—in ways to help create a better future for the world
Calculate the mean, median, and mode for these figures: 4, 12, 12, 12, 20.
When is the indirect strategy appropriate for justification/recommendation reports?
What should progress reports include?
Name typical short informational reports and their overall purpose.
What is the difference between conclusions and recommendations, and what do business readers expect from a report writer’s recommendations?
What are the advantages of tables?
Chicago is the “Windy City” and New Orleans is the “Big Easy,” but what is Glendale, California? Boring. That’s what municipal branding firm North Star Destination Strategies found after
Why do you suppose "top-notch copy editing and proofreading skills" are critical to Pew?
How can you ensure that you do a good job of paraphrasing?
What is a problem statement, and what function does it serve?
What is a work plan, and why is it used?
Explain the rationale behind the direct and indirect strategies when organizing reports.
In terms of analysis, what are the two broad report functions or types?
Subtle Persuasion in an Age of Social Media and Information OverloadProfessional persuaders try to generate “a distinct kind of automatic, mindless compliance” in people, a “willingness to say
Why do good writers weave benefits into persuasive messages?
Why is using a moderate tone so important to persuasion?
How do facts help make a convincing case?
Two students at Cambridge University, England, were charging businesses to have their logos painted on their faces for a day. The students raised more than $40,000 toward their university tuition.
What is the author’s objection? Can you find evidence of it in your own life?
Reviewing a new critical marketing book, Adrian Wooldridge of The Economist cites these three examples of how today’s “hidden persuaders” ply their trade:
How have shifts in authority in digital-age organizations affected the strategies for creating and the tone of workplace persuasive messages?
When does persuasion become unethical and what is doublespeak?
What are What if scenarios, and how can they be used to reduce resistance in a persuasive request?
List six elements that might help you build interest in a persuasive message and show that your request is reasonable.
What is the AIDA strategy, and what does the acronym stand for?
List and explain the six psychological triggers that prompt us to act and believe. Include brief examples.
List and explain the five components that make up Richard M. Perloff’s definition of persuasion.
What is persuasion as defined by communication scholar Richard M. Perloff?
Just months into her new job as CEO, Marissa Mayer ended Yahoo’s telecommuting policy, sparking a lively debate in the national media. A company wide memo instructing employees to return to the
A horsemeat scandal that rocked Europe in 2013 affected Ikea when inspectors discovered traces of edible equine in the company’s Swedish meatballs. The housewares giant quickly apologized: “We
When Yahoo’s CEO Carol A. Bartz was dismissed by phone, she bluntly e-mailed Yahoo’s 13,400 employees “I’ve just been fired,” setting off a heated public debate: Was she a trailblazer
Consider why Netflix CEO Reed Hastings’ apology ignited a firestorm of criticism: “It is clear from the feedback over the past two months that many members felt we lacked respect and humility in
Carnival Corporation’s chairman and CEO, Micky Arison, was criticized by The Wall Street Journal and other commentators for remaining conspicuously silent during the extreme crisis unfolding in
What are some of the techniques you could use if you had to deliver a bad-news message in print or online for a company such as Carnival Cruise Lines?
Living in Pittsburgh, Lauren Bossers worked virtually by e-mail and phone for a supply chain management software company in Dallas. She was laid off by phone, too. Bossers' manager had given her one
Suppose you made an honest mistake that could prove expensive for your employer or internship provider. Would you blurt out the bad news immediately or consider strategies to soften the blow somewhat?
Robert Bies, professor of management at Georgetown University, believes that an important ethical guideline in dealing with bad news is never to shock the recipient: “Bad news should never come as
What are some strategies to manage adverse news on social networking sites and blogs effectively?
How Authentic Are Customer Reviews Online? As the value of social media buzz is steadily increasing, so are efforts to rig the system. Not all customer critiques on the Web can be trusted,
How does graphic highlighting help save readers’ time?
Which instances might call for a confidential letter?
Why might receiving a letter make a customer feel valued?
Credit repair companies are notorious for making grand promises that they can’t legally fulfill. The Federal Trade Commission has warned that none of those companies are legitimate. Experts say
Why is it smart to keep your cool when making a claim, and how should you go about it?
What are the advantages of mailing a letter as opposed to sending an e-mail, making a phone call, or writing an online post?
What are a writer’s three goals in composing adjustment messages?
How should business people respond to online posts?
Why should businesses embrace customer comments online?

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