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business
business communication process

Questions and Answers of Business Communication Process

4. Describe the positive result.
3. Tell what action you took.
2. Tell what your role was.
1. Describe a specific situation (from work, education, volunteering, or extracurricular activities).
14-18. MESSAGE STRATEGIES: INTERVIEWING, PRACTISING ANSWERING BEHAVIOURAL INTERVIEW QUESTIONS [LO-4] In the following activity, use the STAR method to develop your answer:
14-17. CAREER MANAGEMENT: INTERVIEWING;COLLABORATION: TEAM PROJECTS [LO-4], Chapter 2 Divide the class into two groups. Half the class will be recruiters for a large chain of national department
14-16. CAREER MANAGEMENT: INTERVIEWING [LO-3]Write a short email message to your instructor, discussing what you believe are your greatest strengths and weaknesses from an employment perspective.
14-15. CAREER MANAGEMENT: INTERVIEWING [LO-3]Prepare written answers to 10 of the questions listed in Table 14.5 .
If you choose to apply for a job with this company, what keywords would you include on your résumé? Why?
Armed with this information, what aspects of your background do you think might appeal to this company’s recruiters?
What internet sources did you use to obtain this information?
What did you learn about this organization that would help you during an interview there?
14-14. CAREER MANAGEMENT: RESEARCHING TARGET EMPLOYERS [LO-3] Select a large company (one on which you can easily find information) where you might like to work.Use online sources to gather some
14-13. CAREER MANAGEMENT: PREPARING FOR INTERVIEWS [LO-2] Google yourself, Bing yourself, scour your social networking profiles, review your Twitter messages, and explore every other possible online
Did you receive my résumé? I sent it to you at least two months ago and haven’t heard anything. I know you keep résumés on file, but I just want to be sure that you keep me in mind. I heard you
14-12. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-1] Revise this message so that it follows this chapter’s guidelines.
14-11. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-1] Revise this message so that it follows this chapter’s guidelines.I’m writing to let you know about my availability for the brand manager job
14-10. Why is it important to distinguish unethical or illegal interview questions from acceptable questions? [LO-4]
14-9. What is an interviewer likely to conclude about you if you don’t have any questions to ask during the interview? [LO-4]
14-8. If you lack one important qualification for a job but have made it past the initial screening stage, how should you prepare to handle this issue during the next round of interviews?Explain your
14-7. How could use you the group interview format to distinguish yourself as a team player? [LO-2]
14-6. How can you distinguish yourself from other candidates in a screening interview and still keep your responses short and to the point? Explain. [LO-2]
14-5. What is the STAR approach to answering interview questions? [LO-4]
14-3. How does a structured interview differ from an openended interview? [LO-2]
14-2. What are three ways you can get attention in the opening of a letter of application? [LO-1]
14-1. How can you apply the AIDA model to an application letter? [LO-1]
What language did you speak in your home when you were?
This job requires that you speak French. Do you?
Have you ever been arrested?
Have you ever been convicted of a felony?
What country are you a citizen of?
Do you have the legal right to work in Canada?
Would working on weekends conflict with your religion?
Would you be able to meet the job’s requirement to frequently work weekends?
Do you have a drug or alcohol problem? Are you taking any prescription drugs?
Do you have physical or mental disabilities?[No questions about drug or alcohol use are allowed.]
Can you perform [specific tasks]?
When did you graduate from high school?[No questions about race are allowed.]
When were you born?Did you graduate from high school?
10. What are the next steps in the selection process? What’s the best way to follow up with you?
9. What is a typical workday like for you?
8. How would you define your organization’s managerial philosophy?
7. What makes your organization different from others in the industry?
6. Why is this job now vacant?
5. How well do my qualifications align with the current and future needs of this positions?
4. What is the first problem that needs the attention of the person you hire?
3. How do you measure success for someone in this position?
2. What qualities do you want in the person who fills this position? OR What have past employees done to excel in this position?
1. What are the job’s major responsibilities?
25. How do you handle stress or pressure on the job?
24. How do you feel about overtime work?
23. What would you do if you were given an unrealistic deadline for a task or project?
22. Have you ever had any difficulty getting along with colleagues or supervisors? With instructors? With other students?
21. What type of boss do you prefer?
20. Do you prefer working with others or by yourself?
19. Why should we hire you?
18. What have you done that shows initiative and willingness to work?
17. What do you think determines a person’s progress in a good organization?
16. What motivates you? Why?
15. Describe an experience in which you learned from one of your mistakes.
14. What is your biggest weakness?
13. What was your biggest failure?
12. Why do you think you would like this particular type of job?
11. What do you think about how this industry operates today?
10. What do you know about our company?
9. What are the disadvantages of your chosen field?
8. Why did you choose your particular field of work?
7. Why did you apply for this job opening?
6. Why did you leave your last job?
5. How has your college education prepared you for this position?
4. Do you feel you did the best scholastic work you are capable of?
3. When did you choose your college major? Did you ever change your major? If so, why?
2. Do you think your extracurricular activities in college were worth the time you spent on them? Why or why not?
1. What courses in college did you like most? Least? Why?
8. Think of a past supervisor or instructor with whom you have worked closely and whom you respect. What would that supervisor say are your strengths?
7. If you were in training and the supervisor training you criticized you in front of a customer, how would you react?
6. If you observed a fellow employee acting in an unsafe manner, what would you do?
5. If you were in the store by yourself and a customer began to act in a loud and threatening manner, how would you react?
4. Give an example of a difficult situation you have faced and how you handled it.
3. In your work experience, have you had to handle a problem when your manager was not available?
2. Give an example of when you communicated well with someone even though that person may not have liked you or you didn’t like the person.
1. Describe a situation where you had to persuade someone to do things your way.
5. Identify the most common employment messages that follow an interview and explain when you would use each one.
3. List six tasks you need to complete to prepare for a successful job interview. 
2. Describe the typical sequence of job interviews, the major types of interviews, and what employers look for during an interview. 
=+3. How will the accounting scandal (affect, effect) Arthur Andersen’s future?
=+2. This website offers some great (advice, advise) on setting up a new business.
=+1. If our bid is (accepted, excepted), we will begin the project in November.
=+5. Why would the interviewers care about the interpersonal skills of someone who will be writing for a living?
=+4. What mistakes did candidate Buddy McCoy make in his interview?
=+3. What steps did Cheryl Yung take to overcome a potential shortcoming in her qualifications?
=+2. Why does one of the managers compare an application letter to a news story?
=+1. Why are multiple StayCom managers involved in this interviewing process? Couldn’t one manager handle it?
=+3. Explain why planning for tough questions is such an important part of your interviewing strategy
=+2. Identify mistakes that can cause an otherwise qualified candidate to lose out on a job opportunity
=+1. Explain how the AIDA approach helps create effective application letters
=+5. How would the team need to modify its presentation for an online webcast instead of an in-person oral presentation?
=+4. How did the presenters prepare for objections raised by the audience?
=+3. What are the risks of using props such as the $100 bill?
=+2. Why did one presenter use a $100 bill as a prop?

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