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business
business communication process

Questions and Answers of Business Communication Process

• List/state challenges to implementation of family-centered practice
• Discuss and respond to sample scenarios from the perspective of a family-centered service delivery model
• Identify family-centered assessment and intervention resources
• List premises and principles of family support
• List premises of a family-centered approach
• Define core terms within: family, family-centered approach, family-centered practice, palliative care
• Discuss procedures for implementation of single-case experimental designs in clinical settings
• Describe elements of a comprehensive treatment protocol
• State the importance of continuous and reliable measurement of client progress
Define the components of single-case experimental designs
The number of teaching episodes within one treatment session is thea. Treatment scheduleb. Treatment dosec. Generalization probed. Fidelity check
What are probe data?a. Data collected during the first phase of the ABA designb. Data collected during the second phase of the ABA designc. Data collected during all three phases of the ABA designd.
Interobserver reliability should be establisheda. Prior to the start of the studyb. During the treatment phase of the studyc. After the treatment phase of the studyd. None of the above
When observations of the presence, absence, or appropriateness of target behaviors are completed by the same person, it is calleda. Interobserver reliabilityb. Personal reliabilityc. Intraobserver
In the treatment withdrawal phase of an ABA design study aimed at teaching strategies for word retrieval, a clinician hypothesizes that the target behavior will remain at levels similar to those
In AB(A) single-case experimental design, what purpose(s) does the baseline phase serve?a. Baseline data provide descriptive information about the client’s existing level of performance.b. Baseline
What is the purpose of observing and documenting the target behavior multiple times during the baseline phase of a single-case experimental design?
Describe the information that should be included in a comprehensive treatment manual.
Describe the issues related to the use of mobile technology in populations with communication disorders.
Explain how mobile technology has changed the way people with and without communication disorders communicate with one another.
Compare and contrast the features of low-tech, mid-tech, and high-tech AAC devices.
Describe the groups of individuals who might benefit from assistive listening devices.
Discuss the components of a comprehensive assistive technology assessment.
Explain how evidence-based decision making is used to inform decisions when choosing technology for a client.
Describe how a speech-language pathologist and audiologist might use assistive technology as part of their clinical practice.
Monolingual SLPs shoulda. Complete assessments in both languages for bilingualsb. Train support personnelc. Always refer bilinguals to bilingual SLPsd. Have tests translated into the bilingual’s
The possibility of misdiagnosing an individual from a culturally and linguistically diverse population can be decreased bya. Using one testb. Assuming that support personnel are trainedc. Using a
A “holistic” view of bilingualism means thata. Every bilingual person has his or her own way of speakingb. The languages of bilinguals are an integrated wholec. Bilinguals speak in the same way
Which of the following is an alternative testing format?a. Back translationb. Accent modificationc. Probe techniqued. Dialect density
An idiolect isa. Each person’s unique way of speakingb. A variety of a language dependent on contextc. A rule-governed variant of a languaged. The way individuals pronounce their words
Go to the grocery store, department store, or airport (or anywhere diverse groups of individuals congregate) and describe the different ways that individuals interact with one another. You might
Using data from the U.S. Census Bureau (http://www.census.gov), determine the racial or ethnic composition of your community.
Do you think immigrants to the United States should maintain their home language? Provide a rationale for your response. How would their maintenance or loss of their home language influence your
Gather different definitions of bilingualism. How might monolingual SLPs assess and treat bilingual individuals?
What is the relationship between child socialization practices and language development? In an assessment, how might you determine that a child’s linguistic performance was due to socialization and
Describe four alternative methods of assessment in the diagnosis of communication disorders of individuals from culturally and linguistically diverse populations.
How do culture and communication relate? Consider three ways in your own experience that culture and communication are interrelated.
Describe your own culture, language, and dialect. How have aspects of each one changed since high school? How does your culture, language, and dialect compare to the group you think is most different
Describe levels of advocacy and discuss why it is important for audiologists and SLPs to take on advocacy roles.
Explain the influence of Medicare, Medicaid, and managed care organizations on speech-language pathology and audiology service provision in medical settings.
Contrast the important aspects of Section 504 of the Rehabilitation Act and the ADA.
What are the key elements guaranteed by NCLB and IDEA? In what ways are the two laws compatible? In what ways are they distinct? In what ways might they exert conflicting requirements?
List and discuss three reasons why it is important for SLPs and audiologists to know about public policies.
An individual transition plana. Documents the termination of speech-language therapy services.b. Identifies the steps needed to become an effective first-time hearing aid user.c. Is the component of
The written document summarizing your client’s progress during a therapy session is aa. SOAP note.b. Treatment plan.c. Individual educational plan (IEP).d. Individual family service plan (IFSP).
It is essential that you consider your and your client’s cultural perspectives in order toa. Help your clients learn the correct way to respond to your questions.b. Correctly interpret your
To engage in effective oral and written clinical communication, we shoulda. Avoid using technical language whenever possible.b. Label people by terms that describe their impairment, such as stutterer
A primary purpose of an initial interview between an audiologist or speechlanguage pathologist and their client is toa. Complete the paperwork necessary for billing or administrative purposes.b.
Compare and contrast the purpose of the following documents: individual intervention plan, SOAP note, progress report, and discharge summary.
Describe the components of an individual intervention plan for speech-language therapy.
What criteria are used to determine if a particular topic is appropriate for an audiologist or SLP to address during a clinical counseling session?
Explain the importance of follow-up counseling as a component of diagnostic assessment.
Name three cultural factors that may influence a person’s responses to interview questions.
Discuss the advantages of using an in-person interview rather than a written case history questionnaire to gain background information from your clients.
Describe at least four principles of effective oral and written communication.
What revisions might your recommend to the ASHA or AAA Code of Ethics? Why?
Why is it necessary for ASHA and AAA to have committees that review ethical standards and actions?
What is the role of the clinical supervisor in ethical practice?
Define and give an example of each of the following terms: misrepresentation, conflict of interest, nondiscrimination, infection control, informed consent, and referral.
Describe at least three external factors that influence clinical competence.Why is it important that a clinician understand the influence of these factors?
Identify at least two ways in which a clinician can maintain his or her competence.
Give three examples of how an SLP or audiologist can safeguard a client’s welfare.
Why is it important to have ethical standards in professional practice?
Identify two similarities and two differences in the certification standards for audiologists and SLPs.
List four activities within the scope of practice of a speech-language pathologist.
List four activities within the scope of practice of an audiologist.
Think about what prompted you to enter the field of communication disorders.List some of the most important reasons and why it will be important to think back on them as you proceed with your
Define conflicts of interest and misrepresentation
Describe infection control procedures
List statements of principles for ethical practice
Discuss ethical issues in communication disorders
2. When an interviewer asks you a question, what makes one answer more effective than another? Consider some of the ways answers can vary: specific versus general, assertive versus passive, and
1. Which question seems the toughest to you? In no more than two paragraphs, write out your answer to the question that you think is the toughest of all. Then submit your work to your instructor.
14-33. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-5] Fortunately for you, your interview with Holt Renfrew(see Case 14-32) went well, and you’ve just received a job offer from the company
14-32. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-5] Due to a mix-up in your job application scheduling, you accidentally applied for your third-choice job before going after the one you really
14-31. CAREER MANAGEMENT: INTERVIEWING [LO-4]Select a company in an industry in which you might like to work and then identify an interesting position within the company. Study the company and
14-30. CAREER MANAGEMENT: INTERVIEWING [LO-4]Interviewing is a skill that can be improved through practice and observation.
14-29. CAREER MANAGEMENT: RESEARCHING TARGET EMPLOYERS [LO-3] Research is a critical element of the jobsearch process. With information in hand, you increase the chance of finding the right
14-28. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-1] Finding job openings that align perfectly with your professional interests is wonderful but it doesn’t always happen. Sometimes you have to
14-27. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-1] If you want to know whether job candidates can express themselves clearly on Twitter, why not test them as part of the application process? Rather
14-26. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-1] Use one of the websites listed in Table 13.1 to find a job opening in your target profession. If you haven’t narrowed down to one career field
14-25. MESSAGE STRATEGIES: EXPLORING LINKEDIN[LO-5] Visit LinkedIn Jobs at www.linkedin.com/jobs (open a free LinkedIn account if required) to find a job that interests you. Next, look up the company
14-24. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES; COMMUNICATION ETHICS: RESOLVING ETHICAL DILEMMAS [LO-5], Chapter 1 You’ve decided to accept a new position with a competitor of your company.Write a
14-23. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-5] Revise this message so that it follows this chapter’s guidelines.I’m writing to say that I must decline your job offer. Another company has
14-22. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-5] Revise this message so that it follows this chapter’s guidelines.I have recently received a very attractive job offer from the Warrington
14-21. MESSAGE STRATEGIES: EMPLOYMENT MESSAGES[LO-5] Revise this message so that it follows this chapter’s guidelines.Thank you for the really marvellous opportunity to meet you and your colleagues
14-20. MESSAGE STRATEGIES: PREPARING FOR BEHAVIOURAL INTERVIEW QUESTIONS [LO-4] Visit www.livecareer.com and click on “Interview” and then“Interview Questions” to find a link to “Common
14-19. MESSAGE STRATEGIES: INTERVIEWING: WRITING CASE QUESTIONS DESIGNED TO FIND OUT HOW YOU WOULD BEHAVE IN DIFFICULT SITUATIONS [LO-4] With a partner, describe a difficult situation you might face
d. Describe a time when you were faced with problems or stresses that tested your coping skills.
c. Give a specific example of a time when you used good judgment and logic in solving a problem.
b. Describe an instance when you had to think on your feet to extricate yourself from a difficult situation.
a. Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.
4. Describe the positive result.
3. Tell what action you took.
2. Tell what your role was.
1. Describe a specific situation (from work, education, volunteering, or extracurricular activities).
14-18. MESSAGE STRATEGIES: INTERVIEWING, PRACTISING ANSWERING BEHAVIOURAL INTERVIEW QUESTIONS [LO-4] In the following activity, use the STAR method to develop your answer:
14-17. CAREER MANAGEMENT: INTERVIEWING;COLLABORATION: TEAM PROJECTS [LO-4], Chapter 2 Divide the class into two groups. Half the class will be recruiters for a large chain of national department
14-16. CAREER MANAGEMENT: INTERVIEWING [LO-3]Write a short email message to your instructor, discussing what you believe are your greatest strengths and weaknesses from an employment perspective.
14-15. CAREER MANAGEMENT: INTERVIEWING [LO-3]Prepare written answers to 10 of the questions listed in Table 14.5 .

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