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business
business communication process

Questions and Answers of Business Communication Process

3-41. You want to collect a large amount from a customer whose account is seriously past due.
3-40. You want to collect a small amount from a regular customer whose account is slightly past due.
3-39. You want to be granted a business loan.
3-38. You want to be hired for a job.
3-37. You want your boss to approve your plan for hiring two new people.
3-36. A letter with a final request to settle a delinquent debt?
3-35. An internal blog post explaining that because of high airconditioning costs, the plant temperature will be held at 22 degrees during the summer
3-34. An email message turning down a job applicant
3-33. A letter from a recent college graduate requesting a letter of recommendation from a former instructor
3-32. An email message to a car dealer, asking about the availability of a specific make and model of car
3-31. Was the sender’s purpose realistic?
3-30. Did the sender choose an appropriate medium for the message?
3-29. Was the message well timed?
3-28. Specific purpose:
3-27. General purpose:
3-26. Was the sender’s purpose realistic?
3-25. Did the sender choose an appropriate medium for the message?
3-24. Was the message well timed?
3-23. Specific purpose:
3-22. General purpose:
3-21. A request (to the seller) for a price adjustment on a piano that incurred $150 in damage during delivery to a banquet room in the hotel you manage?
3-20. A cover letter sent along with your résumé to a potential employer
3-19. A letter to the property management company responsible for maintaining your office building complaining about persistent problems with the heating and air conditioning
3-18. An advertisement for peanut butter?
3-17. A final-notice collection letter from an appliance manufacturer to an appliance dealer, sent 10 days before initiation of legal collection procedures
3-16. A wiki entry for your office colleagues about the best ways to find information in the company’s knowledge management system?
3-15. A phone call to a supplier to check on an overdue parts shipment
3-14. An email message to employees about the office’s high water bills
3-13. A blog post to customers and the news media about your company’s plans to acquire a competitor
3-12. A report to your boss, the store manager, about the outdated items in the warehouse
3-11. Would you use a direct or an indirect approach to ask employees to work overtime to meet an important deadline?Explain. [LO-5]
3-10. How might the inability to view an entire document at once on a mobile screen hinder a reader’s ability to grasp the full meaning of the message? [LO-4]
3-9. You are organizing an exploratory in-person meeting with engineering representatives from a dozen manufacturers around the world to discuss updates to a technical standard that all the
3-8. A day after sending an email to all 1800 employees in your company regarding income tax implications of the company’s retirement plan, you discover that one of the sources you relied on for
3-7. What is the difference between the topic of a message and its main idea? [LO-5]
3-6. In what circumstances would it be better to send a printed letter rather than a digital message? [LO-4]
3-5. Why are in-person conversations considered a rich medium? [LO-4]
3-4. What are the three attributes of quality information? [LO3]
3-3. What do you need to know in order to develop an audience profile? [LO-2]
3-2. What are the benefits of planning your messages carefully, particularly longer and more complex messages? [LO-1]
3-1. What are the three steps in the writing process? [LO-1]
5. Explain why good organization is important to both you and your audience and explain how to organize any business message.
4. Identify the six basic combinations of media and channels and highlight the unique challenges of communication on mobile devices. 
3. Describe the techniques for gathering information for simple messages and identify three attributes of quality information. 
2. Explain what it means to analyze the situation when planning a message. 
1. Describe the three-step writing process and explain why it will help you create better messages in less time.
3. Based on the results of your examination (and assuming that money is no object), make a recommendation to your boss to either purchase or not purchase the equipment.
2. Make a list of videoconferencing’s advantages and disadvantages and how it would be used at Morris &McWhinney.
1. Summarize your own opinion about whether videoconferencing is appropriate for meetings that your firm conducts. Are there any meetings that would not be right for videoconferencing?
2-29. COLLABORATION: PLANNING MEETINGS; MEDIA SKILLS: EMAIL SKILLS [LO-3] You’ve probably worked as a volunteer on a committee or with team members for class assignments. You know how hard it is to
2-28. COLLABORATION: USING MEETING TECHNOLOGY[LO-3] Hold a 10-minute (or longer) conversation with someone you know using Skype, Face time, or a similar livevideo-chat technology. Write a reflection
2-27. NONVERBAL COMMUNICATION: SELFASSESSMENT [LO-5] What type of persona do you want to have in the workplace? What nonverbal signals can you send to create this persona? In meetings, others form an
2-26. COMMUNICATION ETIQUETTE: ONLINE ETIQUETTE; MEDIA SKILLS: USING SOCIAL MEDIA [LO6] Many celebrities are successful brands managing their careers and businesses can learn from successful
2-25. COMMUNICATION ETIQUETTE: ETIQUETTE IN THE WORKPLACE [LO-6] As the regional manager of an international accounting firm, you place high priority on professional etiquette. Not only does it
2-24. COMMUNICATION ETIQUETTE: ONLINE ETIQUETTE; MEDIA SKILLS: WRITING BLOG POSTS [LO6] Between the immediate nature of digital communication and the ability for people to disguise their identity by
2-23. COMMUNICATION ETIQUETTE: TELEPHONE SKILLS[LO-6] Late on a Friday afternoon, you learn that the facilities department is going to move you—and your computer, your desk, and all your files—to
2-22. NONVERBAL COMMUNICATION: ANALYZING NONVERBAL SIGNALS [LO-5] Describe what the following gestures or postures suggest when someone exhibits them during a conversation. How did you reach your
2-21. NONVERBAL COMMUNICATION: ANALYZING NONVERBAL SIGNALS [LO-5] Select a piece of mail, from any company, that you received at work or at home. Analyze its appearance. What nonverbal messages does
2-20. INTERPERSONAL COMMUNICATION: LISTENING TO EMPATHIZE [LO-4] Think back over conversations you have had with friends, family members, co-workers, or classmates in the past week. Select a
2-19. INTERPERSONAL COMMUNICATION: LISTENING ACTIVELY [LO-4] For the next several days, take notes on your listening performance during at least a half-dozen situations in class, during social
c. Compare the notes you took during the meeting with those of your classmate. What differences do you notice? How do you account for these differences?
b. How well did the individual participants listen? How could you tell?
a. What is your evaluation of this meeting? In your answer, consider (1) the leader’s ability to clearly state the meeting’s goals, (2) the leader’s ability to engage members in a meaningful
2-18. COLLABORATION: PARTICIPATING IN MEETINGS[LO-3] With a classmate, attend a local community or campus meeting where you can observe group discussion. Take notes individually during the meeting
2-17. COLLABORATION: PLANNING MEETINGS; MEDIA SKILLS: PRESENTATIONS [LO-3] A project leader has made notes about covering the items listed below at the quarterly budget meeting. Prepare an agenda by
2-16. COLLABORATION: COLLABORATING ON WRITING PROJECTS; MEDIA SKILLS: BLOGGING [LO-2] In this project, you will conduct research on your own and then merge your results with those of the rest of your
2-15. COLLABORATION: USING COLLABORATION TECHNOLOGIES [LO-2] In a team assigned by your instructor, use Zoho (www.zoho.com; free for personal use) or a comparable system to collaborate on a set of
2-14. NEGOTIATION AND CONFLICT RESOLUTION:RESOLVING CONFLICTS; COMMUNICATION ETHICS:PROVIDING ETHICAL LEADERSHIP [LO-1], Chapter 1 During team meetings, one member constantly calls for votes or
2-13. COLLABORATION: WORKING IN TEAMS [LO-1] In teams assigned by your instructor, prepare a 10-minute presentation on the potential advantages or disadvantages of using social media for business
2-12. You’re giving your first major presentation at your new job and you notice at least half the people in the small conference room are looking at their mobile devices more than they are looking
2-11. Why do you think people are more likely to engage in rude behaviours during online communication than during inperson communication? [LO-6]
2-10. Several members of your sales team are protesting the company’s “business casual” dress code, claiming that dressing nicely makes them feel awkward and overly formal in front of
2-9. How can nonverbal communication help you run a meeting? How can it help you call a meeting to order, emphasize important topics, show approval, express reservations, regulate the flow of
2-8. You head up the interdepartmental design review team for a manufacturer of high-performance motorcycles and things are not going well at the moment. The design engineers and marketing
2-7. How do your mobile phone habits demonstrate your sensitivity to business etiquette? [LO-6]
2-6. What are the six main categories of nonverbal signals?[LO-5]
2-5. What are the three main types of active listening? [LO-4]
2-4. Why should you adapt your listening techniques for various business situations? [LO-4]
2-3. How does an agenda help make a meeting more successful? [LO-3]
2-2. What is groupthink and how can it affect an organization?[LO-1]
2-1. What are six characteristics of effective teams? [LO-1]
6. Explain the importance of business etiquette and identify three key areas in which good etiquette is essential.A shared sense of purpose and compatible values A clear and challenging goal A belief
5. Explain the importance of nonverbal communication and identify six major categories of nonverbal expression. 
4. Identify the major types of listening, describe the listening process, and explain how good listeners overcome barriers at each stage of the process. 
3. List the key steps needed to ensure productive team meetings and identify the most common meeting technologies. 
2. Offer guidelines for collaborative communication, identify major collaboration technologies, and explain how to give constructive feedback. 
1. List the advantages and disadvantages of working in teams and describe the characteristics of effective teams. 
3. What are some examples of cultural gift-giving taboos?
2. Every culture has its own business protocol. What should you know about a culture’s business protocol before you do business within that culture?
1. Why should you avoid humour when communicating with people of a different culture?
4. You’ve finally closed the deal, after exhausting both your patience and your company’s travel budget. Now, two weeks later, your Chinese customers are asking for special considerations that
3. Your meeting went better than you’d ever expected. In fact, you found the Japanese representative for your new advertising agency to be very agreeable; she said yes to just about everything.
2. You finally made the long trip overseas to meet the new German director of your division. Despite slow traffic, you arrive only four minutes late. His door is shut, so you knock on it and walk in.
1. You’re tired of the discussion and you want to move on to a new topic. You ask your Australian business associate,“Can we table this for a while?” To your dismay, your colleague keeps right
1.32 TECHNOLOGY: USING COMMUNICATION TOOLS[LO-7] Find a free online communication service that you have no experience using as a content creator or contributor.Services to consider include blogging
1.31 INTERCULTURAL COMMUNICATION:RECOGNIZING DIFFERENCES, COLLABORATION [LO-6], Chapter 2 Part One Work in a group of three. Each group member should research one of the following generations:
1.30 INTERCULTURAL COMMUNICATION:RECOGNIZING CULTURAL VARIATIONS [LO-6]Differences in gender, age, and physical and cognitive abilities contribute to the diversity of today’s workforce. Working
1.29 INTERCULTURAL COMMUNICATION:RECOGNIZING CULTURAL VARIATIONS [LO-6] Choose a specific country or First Nations culture in Canada that you are not familiar with. Research the culture and write a
1.28 INTERCULTURAL COMMUNICATION:RECOGNIZING CULTURAL VARIATIONS;2 Working with two other students, prepare a list of 10 examples of slang (in your own language) that would probably be misinterpreted
1.27 INTERCULTURAL COMMUNICATION:RECOGNIZING CULTURAL VARIATIONS [LO-6] Your company represents a Canadian toy company that is negotiating to buy miniature truck wheels from a manufacturer in Osaka,

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