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business
business communication process
Questions and Answers of
Business Communication Process
Which five theories presented in this book are your personal favorites? Do they tend to line up with a thread or principle, come out of a single scholarly tradition, or address a particular
Can you think of a few theories that could be tied into at least five of the threads discussed? If so, what do they have in common?
What questions do you have about communication that weren’t addressed by the theories covered in this book? Under what communication contexts would theories that speak to those issues fit best?
(d) Class discussion on the efficacy of the measures proposed at the meeting could follow.
(c) As an alternative to class discussion, draft an agenda and hold a meeting of the company's Board of Directors to discuss arrangements. For this exercise it is suggested that half the students be
(b) Draft a letter to all employees informing them of the impending move and proposed arrangements.
(a) Answer the following questions:(i) what information should have been given and to whom(ii) what opportunities for discussion should there have been(iii) timing: what should the timetable of
(a) Resolve the problems. You may need, among other things, to consider the following, although not necessarily in the order in which they are given or even as separate points.(i) What failures of
The following are the tasks which the Secretary to the meeting would then have to perform:(a) write a report for the public meeting, making it about 350 words long and summarising the discussion at
We have heard more and more today about 'communication in industry'.Describe how to secure an effective communication system, discuss the objectives and consider the possible channels of
Why is the meaningful use of language so important in achieving good communication?
What role should the secretary play in the maintenance of good communication?
Explain the importance of good communication in the maintenance of sound relations between management and employees. Comment on the relative values of informal and formal methods of communication.
Write briefly on the disadvantages in general of a written communication.S.C.C.A.P.E. Advanced Secretarial Certificate
Your company has decided to institute a suggestions scheme. The procedure to be followed has been drawn up and must now be communicated to the employees concerned: some 350 persons accommodated on
A manager is proposing to move a department of a business to another location. What forms of communication should he use to consult (and persuade) the employees about the plan and to put the plan
The graph in Figure 60 shows the quantity of exports of two items of equipment over a period of years. You are required to:(a) show the statistics given on the graph in suitable tabular form(b)
The term ... chart is used for a variety of ways of presenting statistical information. GIVE five terms which could be used for filling in the blank space and describe in each case how such a chart
Describe and illustrate three different types of charts and give two examples in each case to show how such charts might be used in the office.
'In 1960 the British telecommunications industry delivered £22m of equipment to the Post Office. In 1963 the figure was £44m, in 1966£72m and in 1969 £136m.'(a) Express this information
Present the statistics contained in the following passage in an appropriate visual form other than a table. Give your chart a suitable tide.The fantastic expansion of local authority social service
What is the value of using visual communication in addition to or instead of written communication?
Explain what is meant by the following and how each may be used:(a) pictogram(b) flow chart(c) histogram(d) Gantt Chart.
Using reference books in your college library, find out where there is the following information:(a) index of iridustrial production(b) index of retail prices(c) sales of vehicles(d) census details
Present the following information in the form of a table. What further data would be required to make the table more informative?In 1966, the total number of accidents to the A.B.C. Company male
(a) What are the advantages of recording statistical data in graphic form?(b) Explain the difference between a line chart and a bar chart and give an example to show when each might be used.L.C.C.
Suggest one method of presenting each of the following items of information in a visual form, giving reasons for your choice and indicating what 'audience' you have in mind for each:(a) the sizes of
THE 'SITUATION' TYPE OF QUESTION(a) Your employer is noted for his bad memory. He left yesterday for a business trip and, despite your efforts, he has left his itinerary behind.How can you ensure
QUESTIONS ON CURRENT AFFAIRS(a) Do you call yourself a political person?(b) Do you think the (contemporary) situation is fair to this country?(c) What implications are there for Britain/world
QUESTIONS ON THE ROLE OF THE SECRETARY(a) What is the difference between a private secretary and an executive secretary in your opinion?(b) What are the qualities of an effective secretary?(c) When
QUESTIONS ON AIMS AND AMBITIONS(a) Why do you wish to become a secretary (or why did you take up secretarial work)?(b) What sort of job are you looking for?(c) What are your long term ambitions?(d)
QUESTIONS BASED ON INFORMATION PREVIOUSLY GIVEN BY THE STUDENT(a) Do your interests take the form mainly of active or passive participation?(b) How important do you consider taking part in some sport
(a) Draw up for insertion in a local newspaper a display advertisement inviting applications for one of the following vacancies:(i) Secretary to the Sales Manager(ii) Accounts Clerk(iii)
What are the advantages and disadvantages of using a standard 'Application for Employment' form? List the information you would require from persons seeking Clerical and Secretarial employment in a
You are a secretary to. the Chief Accountant of a large organisation.Your assistant is leaving to get married. Draw up the following:(a) a classified advertisement for the post(b) a job
You have been asked to interview a junior secretary who will succeed you as secretary to two executives, one young and one near to retirement.What questions will you ask her and what information will
As the senior private secretary you have been asked to interview three candidates for a position of shorthand-typist. They are:Miss 'X', aged twenty Mrs 'Y', aged thirty-five (one child, ten years
You are shortly to be interviewed for a post as a private secretary. What preparations can you make beforehand and what action can you take during and after the interview to ensure as far as possible
Developments in legislation and thinking on industrial relations and effective management have in recent years led to the introduction of more formal intetviews. To what extent do you consider that
)(RSA Communication in the Office)Discuss the view that unsatisfactory intetviewing techniques may lead to staff unrest.To what extent do you consider that managers should give advice on personal
(a) Draw up for insertion in a local newspaper a display advertisement inviting applications for one of the following vacancies: (i) Secretary to the Sales Manager (ii) Accounts Clerk (iii)
What are the advantages and disadvantages of using a standard 'Applica- tion for Employment' form. List the information you would require from persons seeking clerical and secretarial employment in a
You are secretary to the Chief Accountant of a large organisation. Your assistant is leaving to get married. Draw up the following: (a) a classified advertisement for the post (b) a job description
You have been asked to interview a junior secretary who will succeed you as secretary to two executives, one young and one near to retire- ment. What questions will you ask her and what information
As the senior private secretary you have been asked to interview three candidates for a position of shorthand-typist. They are:Miss X, aged twenty Mrs Y, aged thirty-five (one child, ten years
You are shortly to be interviewed for a post as a private secretary. What preparations can you make beforehand and what action can you take during and after the interview to ensure as far as possible
QUESTIONS ABOUT THE }08 AND THE ORGANISATION(a) What makes you think that you could do this job?(b) Why do you want this job?(c) What do you think this job will require of you?(d) What qualities do
THE 'SITUATION' TYPE OF QUESTION(a) Your employer is noted for his bad memory. He left yesterday for a business trip and, despite your efforts, he has left his itinerary behind.How can you ensure
QUESTIONS ON CURRENT AFFAIRS(a) Do you call yourself a 'political' person?(b) What implications are there for Britain/world peace/Europe in the recent events in the Common Market/the United
QUESTIONS ON THE ROLE OF THE SECRETARY(a) What is the difference between a private secretary and an executive secretary? ·(b) What are the qualities of an effective secretary?(c) When could there be
QUESTIONS ON AIMS AND AMBITIONS(a) Why do you wish to become a secretary (or why did you take up secretarial work)?(b) What sort of job are you looking for?(c) Why did you take 'A' Levels?(d) What
QUESTIONS BASED ON INFORMATION PREVIOUSLY GIVEN BY THE STUDENT(a) Do your interests take the form of active or passive participation?(b) How important do you consider taking part in some sport is?(c)
What in your opinion are the main defects that occur in the use of the telephone in business and how do you think they could be avoided?
Prepare a list of instructions to staff on the use of the telephone, bearing in mind the need for economy and efficiency in the firm.(RSA Diploma for Personal Assistants)
(a) What information should appear on any record of a telephone message?(b) How should you answer the telephone:(i) when an external call is transmitted to you from the switchboard?(ii) when an
Suggest a set of rules for the efficient use of the telephone in a business organisation.(LCC Private Secretary's Certificate)
(a) Write briefly on the disadvantages in general of an oral communication.(b) Indicate, with reasons, whether a telephone communication has advantages over a face-to-face situation.(SCCAPE Advanced
What are the advantages of an oral communication over a written communication?(SCCAPE Advanced Secretarial Certificate)
Planning is as important with oral as it is with written communication.Why is this so? Illustrate you:r answer with some specific examples.
Why is the meaningful use of language so important in achieving good communication?
What barriers to communication can affect oral communication and how may they be overcome?
Suggest, with reasons, two occasions when you would consider it more appropriate to use oral communication in business rather than any other media.
Explain the usual duties that the Secretary of any organisation has in connection with meetings.
A works consultative committee has been set up in your firm and you are appointed Secretary. Describe the correct procedure for calling a meeting, the duties of the secretary before and after the
At a meeting shortly to be held by your company many visitors who are not eligible to vote have been invited. Suggest a procedure to be followed on the day of the meeting to ensure that a separate
As a Secretary you may be concerned with arranging, attending and recording proceedings of meetings. How would the degree of formality or informality of a meeting affect these duties?(LCC Private
You work for an executive who acts as Secretary to a committee. You help him to prepare for and follow-up the monthly meetings, and attend to take the minutes.(a) How will you ensure that each agenda
As Secretary dealing with the work of an important Committee:(a) Explain how you could find out quickly the date of the meeting on which a certain topic was first discussed.(b) Discuss the advantages
Prepare the agenda, showing at least eight items, of the Annual General Meeting of a social club. Assuming that you have attended this meeting and taken the minutes, write up the first three
In connection with the minutes of meetings:(a) Describe two methods of indicating who was present at a meeting.(b) Explain the meaning of 'in attendance'.(c) Describe two ways of displaying item
At the Annual General Meeting of the Chilbury Tennis Club the chair man put forward a motion to recommend the adoption of the club accounts for the preceding year together with the report of the
Some organisations tape record the proceedings of their meetings instead of having a shorthand writer present. Unless such tape recording is done professionally, this method can have many
The following items appear on the agenda of a meeting to be attended by your chief:(a) absences(b) minutes of previous meetings(c) finance(d) contract with Jones and Co.Expand each item to show how
How would you minute the following?(a) a resolution(b) an amendment to the minutes of the previous meeting(c) a request by one committee member that his dissent be recorded(d) the taking of the chair
The following is an extract from the notes made by a Secretary at a meeting. Draft the appropriate minute items with an action column.RESEARCH AND DEVELOPMENT EXTENSION Chair jones Chair Smith Now
Write out the minutes of the Comlon Ltd Staff Club Committee meeting, suitably expanding the rough notes written on the agenda in Figure 39(LCC Private Secretary's Certificate)A meeting of the Staff
Invent all necessary detail.
Draft the minutes for a meeting for which the agenda is given in Figure
What preparations must be made before a committee meeting is held?
30 p.m. The caretaker hasn't been contacted. The meeting's mainly to discuss the social evening, but I expect they'll also want to talk about the proposed extension.I must remember to bring up the
Your employer has left the following note on your desk. Describe, with details, the action you would take and draw up the relevant documents.Miss Jones, Joe Brown, the Chairman of my kid's school's
Your management is keen on maintaining morale amongst the staff and provides good social amenities at the firm's social and sports club.There are five sports sections, a dramatic society, a music
Draw up a chairman's agenda for a meeting of the Staff Canteen Committee.The Committee last met on Wednesday, 13 March. The meeting is to discuss the quality of meals served in the canteen, a
(a) As Secretary to the Wintergate Horticultural Society, draft an agenda for a meeting of the Management Committee. Supply your own details which should include, in addition to matters of formal
(a) As Secretary to your firm's Sports and Social Club, prepare the notice and agenda for the Annual General Meeting on 29 September.(b) To whom will you send copies and why?(LCC Private Secretary's
(a) As Secretary to the Company Secretary, draft the notice of meeting and agenda for the next Annual General Meeting of the Company for which you work.(b) Prepare a chairman's agenda on the
What are the purposes of a procedural motion? Explain five such motions and their effect, if carried.
What are the merits and demerits of committees as part of the organisational structure of a business?(Scottish HND in Secretarial Studies)
Meetings can be an exciting and rewarding element in business life. Why then is frustration, boredom and a low level of accomplishment the outcome of many meetings?(LCC Private Secretary's Diploma)
What is the role and purpose of a committee? Explain what you consider to be the essential requisites of good chairmanship.(LCC Private Secretary's Diploma)
Committees are more prevalent in local government and voluntary organisations than in general business and commerce. What are the features of committees which seem to make them more suitable to the
You have been asked to suggest a new organisation for the local Ambulance Service. You have to choose between controlling the service by(a) a Committee, or (b) a Director with full operating
Comment on the essential difference between:(a) a General Meeting and a Committee Meeting(b) an Annual General Meeting and an Extraordinary General Meeting(c) a Standing Commitee and an Ad Hoc
Explain the meaning and implications of the following terms used in connection with meetings:(a) meeting adjourned(b) co-option(c) sine die(d) nem. con.(e) closure(f) substantive motion.
What do you understand by the following terms used in connection with the conduct of meetings?(a) agenda(b) minutes(c) quorum(d) motion(e) proxy(f) ex officio(Scottish HND in Secretarial Studies)
Explain the following terms used in procedure at meetings:(a) motion(b) amendment(c) resolution(d) rider(e) right of reply.(LCC Private Secretary's Certificate)
Distinguish between formal and informal meetings. What are their respective advantages and disadvantages?(LCC Private Secretary's Certificate)
How does voting take place on motions and amendments in a formal meeting?
'I have had more trouble than enough from secretaries trying to abbreviate my telegrams' was a remark made by a Company Secretary the other day.(a) When should you not try to shorten telegrams?(b)
While on holiday abroad you are involved in a serious car accident a few days before you are due to return. The driver of the car in which you were travelling is seriously injured and your injuries
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