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business
business communication process

Questions and Answers of Business Communication Process

Locate a website for a nationally recognized company and examine its statements and positions about workplace diversity within the organization. Does the company’s position accurately reflect its
What do assimilation and socialization refer to?
Define organizational culture.
___________ are practices, behaviors, celebrations, and traditions common to people, organizations, and institutions.
Being aware of diversity that is present in any working or social environment is known as ___________.
The term ___________ refers to a culture’s orientation to supernatural, human, and natural entities in the cosmological universe and other philosophical issues influencing how its members see the
List the different types of questioning used to gather information about an organizational culture.
People who are viewed as having cultural competence are usually masters of a practice known as ___________, which asks others if their sense of understanding is correct or incorrect.
___________ refers to the categories of people based on physical characteristics such as skin color, dimensions of the face, and hair.
Discuss the attitude or mindset you have about work and finding a job. What are the primary factors (e.g., family, prior work history) that have influenced your attitude? Do you think these factors
How would you describe the organizational culture at your college or university? How were you assimilated into the culture?
What artifacts, rituals, language/jargon, and narratives/stories have you observed in your workplace?
Can cultural diversity be fostered in the workplace through employee education and training? What experiences have you had, if any, concerning diversity training or education?
Related to organizational culture, what are your impressions of companies such as Starbucks and Zappos? What, if anything, stands out to you about their organizational cultures that makes them
Use the internet search engine of your choice (Google, Bing, Yahoo!, etc.) to search for “the top 10 best companies to work for.” After looking over the rankings and explanations for each
Examine how interpersonal communication occurs within your college or university. How easy is it to get into contact with other students, professors, or administrators? Write a statement discussing
Pick a social media website and evaluate the communication interactions that occur there. Does the interpersonal communication on the website foster open discussion, or are many people maligned for
Define interpersonal communication.
____________ describes how employees and supervisors do not share the same view of some fundamental areas such as organizational issues or basic job duties.
____________ occurs when some, but not all, of the information is passed on to the supervisor.
____________ occurs when an employee acts warm and friendly toward the supervisor.
Explain the difference between an internal customer and an external customer.
Explain the foundations of Communication Privacy Management theory.
____________ means practicing the behaviors of social etiquette or good manners in a professional setting.
____________ in the workplace refers to feelings of closeness, trust, and affection in professional and interpersonal relationships with coworkers, clients, or bosses.
What are your strengths when it comes to interpersonal communication? What areas do you plan to develop?
Make a list of several positive customer service experiences you’ve had. Did interpersonal communication impact your service experience? If so, what makes the difference in these experiences
As a manager or leader, what steps would you take, if any, to educate your employees about interpersonal communication?
Do you believe companies should have policies that forbid dating among employees?Why or why not? Should companies have policies forbidding supervisors and subordinates to have nonromantic
Make a list of private topics that you believe should not be discussed in professional settings, and then think of a time when your privacy was violated by someone. Was it an invasion of your private
Find an example of a team-building exercise from your previous school or work experience. Did you find the exercise beneficial or effective? Write a brief response weighing positive and negative
Watch a video detailing some type of team-building function (e.g., military boot camp, exercise classes, athletics). Attempt to identify the purpose of the team-building exercise, as well as why it
Form several small teams within your classroom with the goal of reaching a shared objective (e.g., solving a math problem, logic riddle, or anything else applicable). Have the teams try to complete
Define a team.
A(n) _____________ is a guide or an overview of the topics that will be covered during the meeting.
A(n) _____________ is an unwritten rule of behavior.
Explain the difference between task roles and relationship roles.
_____________ is the act of choosing among a set of alternatives under conditions that necessitate choice.
Identify the steps in John Dewey’s Reflective Thinking Process.
_____________ are the standards used to make a decision.
_____________ is the tendency among members of highly cohesive groups to self-censor, suspend critical thinking, and make faulty decisions.
Think about the last project you worked on with others. Would you define that as a group or a team experience? Why would you use that label?
Step back and reflect on some meetings in which you have participated. How did the environment, topics, and participants contribute to the communication in those meetings?
During meetings, do you share in the leadership? What roles do you play? When you have a designated leadership title, do you act as a coach? What norms do you use to help facilitate effective
When it comes to innovative problem solving, in which role (explorer, artist, judge, or warrior) do you excel, and which role must you work to develop?
How do you handle conflict? Have you ever tried a unite approach? Why or why not?
Go to a major technology company’s website and look over some of its latest consumer products. How much more developed are they than what you currently use? Write a short response that compares and
Have a “mock” face-to-face discussion with a friend, coworker, or family member about a descriptive subject of your choice. Afterward, try to replicate the same conversation via text or email.
On any social networking site, conduct a self-inventory of your knowledge about the jargon and acronyms used. How often do you use these shortcuts in your online interactions: lol, imo, ftfy, and the
Define a virtual work team.
Explain the goal of workplace surveillance systems.
_____________ is the study of time as communication and/or as a communication function.
_____________ refers to the avoidance of checking email, sending text messages, watching television, or answering the phone.
_____________ occurs when information, requests for feedback, new projects, responses to questions, phone calls, and required online classes for work—on top of taking care of loved ones, children,
_____________ refers to sending authentic-looking but fraudulent emails designed to steal sensitive personal information.
A(n) _____________ is a hostile electronic message that is blunt, rude, insensitive, or obscene.
_____________ are exchanges of messages about a topic using email and other professional electronic tools to encourage participation that will ideally lead to new ideas, strategic planning, and
Discuss an example of a time when you misunderstood another person in a text message, an email, or an instant message. How did you respond to the misunderstanding? Did you and the other person clear
Do you have a Facebook, Twitter, or related account? Is there anything posted in your profile that you think could potentially harm your credibility as a professional?
How do you express emotion when communicating with various forms of technology covered in this chapter?
Can the drawbacks and risks associated with communication and technology be alleviated with employee education and training? What experiences have you had, if any, concerning training or education
Have you ever experienced information overload? If so, what are some strategies you implement to help you with time management, filtering spam and email forwards, excessive text messages, and other
Visit the website of public relations firm Affect (www.affect.com). In the blog section, pick a blog of your choosing and analyze the writing. As a professional communicator, do you find the writing
Find a video example of a company currently in damage control over bad publicity. What (if any) steps has the company taken to improve its public relations? As a communication professional, what
Find an example of how your workplace or school practices written communication with you personally (e.g., course syllabus, job orientation newsletter). Is the overall message easy to read and
Describe the difference between general language and specific language.
A(n) ______________ is a list of questions that encourage the writer to think about audience, purpose, key issues, and delivery.
______________ serve as a form of written communication used in business and professional settings to provide feedback to employees about how they are performing on the job.
What type of documented letter would you need as part of a university admission or employment application?
______________ are descriptions of new policies/procedures and changes to those that are already in place.
A(n) ______________ is an inventory or evaluation of the communication practices of an organization (also known as a communication audit).
______________ refers to the development of a plan that emphasizes goals, initiatives, strategies, and targets utilized to help employees strive for a shared vision and commitment to the core values
Discuss an example of a time when you were offended by written communication. How did you respond? Did you use written communication for your response, or did you respond in person?
Do you have concerns about other forms of written communication not covered in this chapter? As a professional, what steps would you take if you were asked to use a form of written communication with
What steps do you or will you take on the job that will help you strive for professional excellence with written communication? What strategies do you have, if any, that work for you?
Take a moment to reflect on your experiences with written communication. Have you ever been caught in an email or letter exchange that crossed the line from professional to uncivil? What can
Some scholars are concerned about the negative impact of text messaging and other forms of technology on written communication. Do you share this concern? Do you think technology encourages you to be
Visit IBM’s website and find its General Management Leadership Development Program (www-03.ibm.com/employment/gmldp/). Review the skills and expectations set forth by the IBM leadership team, and
Attend a leadership or management training session at your college or community center. What key attributes do the facilitators teach all leaders to have? What similarities or running themes have you
Pick a community leader, politician, or professional executive to report on. What makes that person an effective leader in your particular community? Apply the context of your environment to the
Define leadership.
Explain the difference in status between a superior and a subordinate.
___________ refers to the ability to control another person’s behavior with negative reinforcement.
___________ include(s) influencing and guiding followers as opposed to subordinates, as well as being innovative and creating a vision for future direction.
Explain the position of Contingency Theory.
List the requirements set forth in Goal Setting Theory.
___________ is the process of mentally rehearsing what you will say during a discussion.
___________ involves directing the formation of an impression, a perception, or a view that others share of you.
What type(s) of power do you have as a student? How does that source of power influence communication with other students, professors, and administrators?
How can you use the information you have learned about leadership theories to develop your leadership skills?
Think about the last job interview in which you participated. How effective was the interviewer? What could he or she have done differently to improve the interview process?
What goals have you developed for yourself in your career and/or in your workplace?What motivates you to reach these goals? In what ways does your motivation differ from that of other people you know?
Have you ever worked with a difficult person? If so, how did you communicate with this person? Was your communication effective or ineffective? Based on what you have learned in this chapter, how
The computer center at Rock-bottom University has been experiencing computer downtime. Let us assume that the trials of an associated Markov process are defined as one-hour periods and that the
Using the PortaCom Risk Analysis worksheet in Figure 16.6 and available at the WEBfile link on the Web site accompanying the text, develop your own worksheet for the PortaCom simulation model.
The purpose of this exercise is to provide practice using the LINGO or Excel solvers. Find the values of X and Y that minimize the functionMin X2 - 4X + Y2 + 8Y + 20Do not assume nonnegativity of the
Automobile sales at B. J. Scott Motors, Inc., provided the following 10-year time series:
Suppose that a manager must choose between the following two mathematical models of a given situation: (a) a relatively simple model that is a reasonable approximation of the real situation and (b) a
Sharing various digital media impulsively can lead to embarrassment and worse. Have you or has someone you know ever regretted posting a comment, photo, or other digital media online?
What are three ways to avoid biased language? Give an original example of each.

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