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principles of organizational behavior
Questions and Answers of
Principles Of Organizational Behavior
Based on what you know about Rick Vazquez, how do you expect him to approach changes at Madison High School? Do you think his approach will produce sustainable change? Why?
What new and higher vision for the future do you think Rick has for Madison High? Do you personally embrace and share that vision?
What do you suggest Rick do to make effective changes at Madison and how do you suggest he work with the staff? In your response, cite specific concepts presented in this chapter.
How should Rick work with the superintendent?
Review the types of power in the French and Raven typology. Describe two leaders in your experience who displayed one or more types of power. Then indicate how effective you believe these leaders
Working on Your Game Plan. What leadership theory will you follow: transactional, transformational, or moral leadership? Describe what specific behaviors you will use to implement your theory. Feel
Using your Game Plan ideas, consider the following advertisement and write a letter as directed in application for the position.
How would you characterize Cliff Jameson’s leadership behaviors? Is he a good leader?
Cliff asked the teachers for feedback about what went wrong, but he got very little from them and none of which he thought was appropriate. Why do you think this happened? What techniques could he
Cliff said that none of the meager feedback from teachers was on target. How do you interpret what the teachers might really have been saying to him?
Place yourself in the superintendent’s position.Develop a coaching plan using ideas from this chapter to help the principal meet the goals for this school.
Make a list of three to five discrete problems you believe typically should be handled by principals. Why do you believe the principal should categorize each of these areas as discrete?
With what type of emergent problems have you been involved when deciding on solutions in the past?Choose one memorable problem and describe the process that was used in the decision-making process.
Working on Your Game Plan. In this chapter, several models of decision making were presented. As a future leader, explain what model of decision making you will use to lead your organization. State
What do you suggest that Alex do in reaction to the survey data? What might he do to analyze and resolve the problem?
What process described in this chapter would you recommend the committees follow when making decisions?
If you were the principal, would you reorganize the committee structure and, if so, what process would you use to do so?
Review Louis Pondy’s three basic types of latent conflict. For each type of conflict (competition for scarce resources, autonomy, and goal divergence), provide an example from your experience.
Review the critical incident below, and apply the knowledge you learned from this chapter to respond to the questions.
How should Miriam handle this conflict so that the issues related to the hostility among teachers and issues related to the curriculum are resolved?
Can she do it in a way that might benefit the whole school?
Research whether your state has any legislation permitting charter schools. If it does, find the total number of charters in the state and the number of charter schools in your district. Discuss your
Select one of the comprehensive school reform (CSR)initiatives identified in this chapter. Go to the research literature, or to the What Works Clearinghouse, and find a recent study that evaluates
Working on Your Game Plan. At this point, you have parts of your game plan that you have been working on, along with some further ideas about educational organization and leadership. Now the
For example, we might start out with this statement:If highly motivated teachers are important to educational excellence, then a school must have a climate that is open and growth enhancing. We think
How would you, at this point, define your game plan as a work in progress?
How do you believe the superintendent should respond to the newspaper interview?
What is your opinion of this type of state accountability system?
Should the district and individual schools adopt specific comprehensive school reform models to help the schools improve? If so, which ones would you suggest? If not, what recommendations do you have
Describe the importance of people skills for achieving business success.
Describe what is meant by evidence-based management.
Defi ne organizational behavior.
Explain the role of organizational behavior and evidence-based management in effective management.
Explain the steps involved in making a personal change.
Describe the importance of self-awareness in becoming an effective manager.
Develop a strong argument for the importance of people-skill development.
Persuade a colleague to utilize evidence-based methods in management interventions.
Apply evidence-based methods of self-management to make a personal improvement.
Solicit high-quality feedback consistently with others.
Demonstrate self-awareness by accurately describing your strengths and developmental needs.
Relative to other matchmaking services, why has eHarmony been so successful?
What is it about the eHarmony approach that seems to promote long-term matches? Why is selfawareness so important here?
What are the most important things you would want to know about a potential partner? If you were to see two eHarmony profi les, what would be the most important aspects of a match?For example, would
List a few questions that you think might be on the eHarmony relationship questionnaire.
If you were to become an eHarmony member, would you be fully honest, or put a positive spin on your profi le? Similarly, would you post a “touched up”picture? In that regard, critique the
Pretend you are to match two members of your class team.Gather some information, hypothetically make the match, and then refl ect on how you went about the matchmaking process.
Self-Observation/Exploration: Observe and collect information about the specifi c behaviors you have targeted for change.
Self-Set Goals: Determine what more effective behavior is (often by observing effective models) and set specifi c goals for your own behaviors.
Management of Cues: Organize your work environment to assist you in performing the behaviors you want to change.
Positive Self-Talk and Rehearsal: Go over the behavior in your head and imagine its successful application. Actually practice the new behavior at available opportunities and seek feedback.
Self-Reward and Punishment: Provide yourself with personally valued rewards that are linked to performing desirable behaviors or with punishments linked to undesirable behaviors.
Identify an individual who currently holds a position that you think you would aspire to in 5 or 10 years.This could be a person in your current organization or employed elsewhere. Search the Web for
Search and summarize what is on the Internet today about you. You might start with Google and also check out Technorati for blogs and social media sites. Are there persons with the same name as you
If you were to get serious about building an online brand presence, what would you do? What brand would you hope to convey and why? What, if any, social media sites would you use? Would you develop a
How would you monitor your personal brand on the Web? Would any measures or sources of information be most useful?
Do you see any parallels to the process eHarmony promotes that might be relevant for managing people or selecting teams or job choice?>
Would you be concerned about people reporting things about themselves that were not true?
eHarmony contends that “opposites attract and then attack.” Explain this and support or refute the statement.
Note that all personal information revealed on eHarmony is self-reported. What are the pros and cons of self-reported information as a means of self-assessment?
Assume you had been through the eHarmony guided communication process and no dates emerged from your exchanges; how would you proceed? Should you address your weaknesses or build on your strengths,
What two major lessons would you take from John Chambers and his background and career at Cisco? What surprised you about his background and perspectives?
How would Mr. Chambers contend that you treat setbacks and failures? Should you talk about them in a job interview?
What does Mr. Chambers think are the biggest changes in the workforce today? What implications does that have for your personal development and career success?
Invite a leading manager in your area to be interviewed. Ask similar questions that were asked of Mr. Chambers and compare and contrast the responses.
1. Explain the basic characteristics of work organizations and their connections to the wider social context
2. Define the term ‘organizational behaviour’
3. Describe the contribution of psychology, sociology and anthropology to the field of OB
4. Explain the nature and importance of the employment relationship and the psychological contract
5. Appreciate the meanings and complexities behind the words ‘management’ and‘organization’
6. Demonstrate an understanding of why behaviour may vary because of an organization’s strategy, structure, technology and environment
7. Identify the key changes occurring in the world and the effect that they are likely to have on OB
8. Explain an integrated framework for conceptualizing OB
1. Do you think individuals change their attitude and behaviours when they change from being a service ‘user’ to a service ‘buyer’? (Hint: tuition fees in English HE.) Neoliberalism is
2. What balance should be struck between employers’ rights to restructure and downsize and workers’ rights? Neoliberalism is embedded into many aspects of our lives. Lapavitsas (2013) uses the
How have external environment factors impacted on work organizations that you, or members of your family or your friends, have been a part of? How do you think ecological factors will change
1. What is a work organization? Give your own definition of organizational behaviour. What academic disciplines contribute to OB studies?
2. What do managers do? Why do managers do what they do? How do managers do what they do?
3. What is STEPLE analysis, and how can it help managers focus on what is important for the organization?
4. How can theories from OB contribute to better management practice and more proenvironmental sustainable organizations?
1. How can insight into the external context and its related three concepts – key drivers, scenario planning and STEPLE analysis – help Vista’s management team develop a new strategy? Online
2. As the consultant hired by Vista, what other ideas can you suggest for changing management and staff behaviour at Vista that will improve the value, convenience or experience of its customers?
Pearson MyLab Management Only—comprehensive writing assignment for this chapter. LO.1
How do you think an understanding of organizational behavior (OB) might contribute to your ability to manage others effectively? LO.1
Compare the three levels of analysis in this text’s OB model. LO.1
Identify managers’ challenges and opportunities in applying OB concepts. LO.1
Demonstrate why few absolutes apply to OB. LO.1
Show the value of systematic study to OB. LO.1
Define organizational behavior (referred to as OB throughout the text). LO.1
My own behaviour is flexible and highly adaptable to changing needs.1. Never 2. Occasionally 3. Frequently 4. Always
I work closely with like-minded people who are keen to change.1. Never 2. Occasionally 3. Frequently 4. Always
I encourage people to speak their minds openly and to air their concerns.1. Never 2. Occasionally 3. Frequently 4. Always
I share relevant information with colleagues and staff as soon as possible.1. Never 2. Occasionally 3. Frequently 4. Always
I tackle resistance to change promptly, fairly, and vigorously.1. Never 2. Occasionally 3. Frequently 4. Always
I start the next change project as another draws to a close.1. Never 2. Occasionally 3. Frequently 4. Always
I look for opportunities for radical as well as continuous change.1. Never 2. Occasionally 3. Frequently 4. Always
I use self-appraisal to check on myself and the organization.1. Never 2. Occasionally 3. Frequently 4. Always
I take any competitive, technological, and market changes very seriously.1. Never 2. Occasionally 3. Frequently 4. Always
I take an open-minded approach towards new ideas and possibilities.1. Never 2. Occasionally 3. Frequently 4. Always
I use well-designed pilots and experiments to test my change plans.1. Never 2. Occasionally 3. Frequently 4. Always
I anticipate adverse reactions and plan how to deal with them.1. Never 2. Occasionally 3. Frequently 4. Always
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