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supervision concepts skill

Questions and Answers of Supervision Concepts Skill

Is there unnecessary waste? G=9687
Planning is the managerial function that determines what is to be done. It includes analyzing the situation, forecasting events, establishing objectives, setting priorities, and deciding what actions
The notion that “if you don’t know where you want to go, then you may not be happy when you arrive”best illustrates why one needs to develop welldefined personal (and organizational)
When one has determined where one wants to get to, setting stretching, measurable, accountable, realistic, and time-limited (SMART) objectives is the next step.Although overall goals and objectives
While overall organizational goals and objectives are determined by top-level management, supervisors must formulate objectives related to their areas of responsibility. The supervisors’ plans must
A management by objectives (MBO) approach relies on participative setting of objectives and using those objectives as the primary basis for assessing performance. The four-step process shown in
To attain objectives, standing plans and single-use plans must be devised. Top-level managers typically develop company-wide policies, procedures, methods, and rules; supervisors formulate the
Planning serves to use human and physical resources to their potential. Planning how best to use a firm’s material, capital, and human resources is essential. Supervisors must plan for the
Various quality-improvement concepts relate directly to planning. Total quality management (TQM)means planning for quality, preventing defects, correcting defects, and continuously improving quality
This century has witnessed many tragedies and crises that have, in some way, touched our lives and caused each of us to take a different look at how we plan. Today every individual and organization
Define planning. Why is planning primarily a mental activity rather than a “doing”type of function? G=9687
What is the importance of an organization’s vision? What is your vision for the next 12 months? G=9687
Identify and discuss the important factors a supervisor should consider in planning the work of his or her areas of responsibility. G=9687
Discuss the step-by-step model for management by objectives (MBO). Explain why each step is crucial if MBO is to be successfully implemented. G=9687
If you were a supervisor in a small firm that had few policies and procedures and you believed that the organization needed to pursue a TQM program, how would you go about developing a plan to
What do you see as the downside of a crisis management policy? G=9687
You have two weeks to develop three strategies for improvement in your department. What will you do to handle this challenge? G=9687
Your authors believe that total quality management can improve the quality of service by involving everyone in the process. Who should you involve to help you meet the superintendent's challenge?
Remember that you do not appear to have a system to evaluate the students’, their parents’, or the taxpayers’ perceptions of quality. How would you get their input and how might that input help
Is there a problem with lack of student attendance and support of your school’s athletics program?Ifso, what does your group think isthe problem? If not, why are students engaged in these and other
If there is a problem, what, if anything, can be done about it? As a group, your mission is to develop a strategy(s) for increasing attendance at campus activities. You may also create an action plan
Identify the variables and factors that might contribute to the lack of student support of campus activities, including the athletics program. Which of those can most easily be overcome? What
What difficulties did you encounter in identifying the problem, developing alternatives, and deciding on the action plan? G=9687
Working as a group, write a one-page paper describing how you felt about doing this project. Your concluding paragraph should affirm the advantages of group planning. G=9687
Liaison groups, in addition to sharing information and resources, also become involved in training.a. Trueb. False
Target Stores’ liaison program helps law enforcement by:a. Donating resources and servicesb. Supplying loss prevention officers to be deputizedc. Prosecuting shoplifters civilly instead of
was hired by President Lincoln to establish what later became the US Secret Service.
The liaison committee in Karachi was formed due to an increase in:a. Arsonb. Bombingsc. Kidnappingsd. Sex crimes
To be successful, the liaison needs to be:a. Focusedb. A,c, and dc. Drivend. Passionate
NYPD’s program was established in:a. 1976b. 1986c. 1996d. 2006
Law enforcement has little information on threats to infrastructure.a. Trueb. False
The liaison program operated by the NYPD is called .
How many private security personnel are there in the United States, approximately?a. 2 millionb. 1 millionc. 500,000d. 100,000
How much infrastructure in the United States is privately owned?a. 20%b. 45%c. 65%d. 85%
The “3 Ps” are: , , and when filing a criminal complaint.
Response to criminal attack is a key, if traditionally overlooked, aspect of crime prevention and physical security planning. T F
Robbers are usually deterred by being seen. T F
A security survey is an on-site physical examination of the property which is both diagnostic and prescriptive. T F
The crime prevention specialist should limit their knowledge only to preventive measures. T F
Deter, , Delay, , and .
Yelling at an assailant while fighting back him, others nearby and aids in so that physical activity can be performed better.
A qualified crime specialist should be used to conduct a security survey.
Protective measures are best employed when they address issues.
The National Crime Prevention Institute defines crime prevention as the anticipation, and appraisal of crime risk.
The security supervisor has a responsibility to sell services personally. T F
The strategic plan defines the company’s overall image. T F
An understanding of the customer’s business is not important for the security supervisor in marketing security services. T F
Selling is the art of developing relationships. T F
Marketing is a critical function of the security organization. T F
It is particularly important in the security industry to avoid a mission statement that reflects “product” rather than “ .”
The security company should take “ ” to review its overall performance and approach to the market-place.
Become knowledgeable about the customer’s .
The main difference between goods and services in the industry is that the services offered by security service is , whereas the goods are .
Services marketing has increased in importance over the past decade with resultant increase in .
Name three advantages of using the fabric blend Gore-Tex® in the construction of uniforms.
True/False—When inspecting a uniform, one should place the shirts and trousers on the bed (or other flat surface) and look down at them.
The military look in uniforms is best suited for officers who routinely patrol an organization’s premises.
The results of Costello’s survey indicated that most organizations outfit their security forces in which type of uniforms:a. a blazer and slacksb. police- or military-stylec. casual/business
Name Brennan’s three categories of uniforms.
Name the three basic goals that properly designed and properly worn uniforms achieve.
True/False—The Broadway Department Stores program that stressed a highly visible security presence outfitted security officers in a tailored red sport coat with a gold cloth pocket badge reading
Studies have shown which of the following uniform colors often has a negative effect on the wearer and on those who come into contact with the wearer:a. blackb. whitec. navyd. brown
Which historical figure made the statement “good appearance commands respect”?a. Edward Sutherlandb. Robert Peelc. J. Edgar Hooverd. Allan Pinkerton
True/False—Before the First World War, security officer uniforms were not a necessity because security guard forces did not exist.
, while seemingly not a tenant-specific issue, are vital to site protection and do have ramifications for security personnel and tenants. As identified in the six reasons why security should work
While there are a variety of issues to be dealt with when it comes to emergency response planning, rarely the end result is a partial or full site evacuation. T F
Site and building evacuations absolutely rely on good tenant relations. They are costly in time, effort, and money. If improperly conducted, they foster mistrust between the tenant base and property
When it comes to , security managers/supervisors is encouraged to research and determine what the laws are in their jurisdiction.
As tenants can generally be found to spread out over much of the facility, the key is to harness the critical mass that can be developed from having hundreds or thousands of individuals spread out
The tenant security program focuses on crime and environmental and social disorder through the delivery of security services that include aspects of traditional protection strategies, as well as , ,
One such loss prevention model is the WAECUP acronym. It stands for Waste, Accidents, Errors, Crime and Unacceptable Practices. T F
One definition of a discrete site is a “predefined area/structure with unique characteristics that differentiate it from surroundings.” T F
Just as police recognize the value of engaging the community in crime prevention strategies, so too should security professionals be willing to engage the site community in the same strategies.
“ crime prevention” focuses on the specifics of the crime, whereas“ crime prevention” focus on the root causes of crime. Both social and environmental crime prevention impact and, in turn,
Some examples of organizations that may utilize security personnel as customer service agents to a large extend may include: (Select best answer)a) Shopping centersb) Hotelsc) Amusement parksd) All
Understanding the organizational philosophy is important only to the management team. T F
Astute managers should see the direction that legislation is taking and be both ____________ and ___________.
Having guest speakers from police departments, representative from local colleges, and civic organizations (Red Cross, Chamber of Commerce, Volunteer Fire Department, etc.) can aid in continuous
For employees to function at optimal levels, they must be constantly __________.
Specific, recognized, and documented training of the security department personnel is essential to projecting a positive image. T F
What percentage of an officer’s job is related to public relations?a) 10%b) 50%c) 30%d) 90%
Supervisors must ensure that their charges perform to the best of their ability. They must also work to achieve quality through adherence to recognized standards of performance or “___________.”
Knowing the organization’s ____________ helps to make each officer a more effective company representative.
The asset protection/security supervisor is a key player in both establishing and maintaining an appropriate customer service orientation within the protection force.T F
It is the role of the ___________ and ___________ to instruct protection officers on the proper personality traits so they understand how their personality traits and working relations affect
Give the customer what percentage of attention?a) 25%b) 50%c) 100%d) 95%
Taking the ___________ and opening the door before being asked provides a high level of customer service.
It is not essential that the protective service organization establish a set of telephone standards that the officers use. T F
Paraphrasing is important as it demonstrates to the customer that the protection officer was paying attention and understanding what they have told the officer and it provides the customer and the
Poor customer service techniques might include the following. (Select the best answer)a) Impolitenessb) Irresponsibilityc) Bad attituded) All of the above
You never get a second chance to make a first ___________.
Appearance represents what percentage of the message the protection officer sends out to a person?a) 5%b) 75%c) 55%d) 90%
It is a good idea during the hiring/interview process to prepare a series of scenarios in which customer service skills must be applied and addressed to determine the level of ability of the
The protection officer can use customer service techniques in everything they do and still have poor customer relations. T F
If you resign from your job because of sexual harassment, could you bring suit against your employer alleging ‘hostile environment’?a. Yesb. No
Can a person bringing a discrimination claim under Title VII recover damages?a. Yesb. No
The term “hostile environment” as it relates to sexual harassment first appeared in which case:a. Meritor Savings Bank v. Vinsonb. Wards Cove Packing Co. v. Antonioc. Harris v. Forklift Systemsd.
The landmark Supreme Court case regarding sexual harassment law is cited as:a. Faragher v. City of Boca Ratonb. Franks v. Bowman Transportation Co.c. Aiken v. U.S. Postal Service Board of Governorsd.
The Commonwealth of Massachusetts has a sexual harassment law that regulates the following:a. Establishing training programs to combat sexual harassmentb. Establishing policies against sexual
Title IX protections were created to extend the reach of Title VII. These protections cover:a. Schools, Colleges, and Universitiesb. 4-Hc. International Order of Hiberniansd. International

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