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supervision concepts skill

Questions and Answers of Supervision Concepts Skill

Be impeccable with words, ensuring that evaluative comments accurately portray what was observed and reported. P9658
Support the findings of evaluations with multiple sets of data rather than making generalizations from one or two comments. P9658
Establish and clearly understand benchmarks for what constitutes optimal performance for all areas being evaluated—in other words, know what they are measuring. P9658
Discuss the supervisor’s role in employee compensation and outline the goals of an effective compensation program. P9658
Identify the benefits and challenges of a promotion-from-within policy. P9658
Give examples of coaching strategies that can be used as follow-up to performance appraisal. P9658
Discuss the process of conducting a sound appraisal meeting. P9658
Explain the factors, techniques, and challenges involved in measuring and documenting performance. P9658
Summarize the management tasks required in the performance appraisal process and describe the purposes of a formal appraisal system. P9658
Describe the roles and responsibilities of a supervisor in a system of performance management. P9658
In conclusion, analyze the dynamics of your team.a. Were you satisfied with the solution your team developed?b. How did you arrive at the solution?c. Did anyone just sit there and refuse to
Each group should select one individual to be its reporter.The reporter should take notes and report what the group decided was the major benefit of working as a team on this project and the major
At the conclusion of the exercise, each member of the team should list the advantages and limitations of working as a team on this project as opposed to doing it as an individual. P-987
Each team should decide how it will arrange these three identical pieces into one figure that forms a triangle.Compare your team’s final solution with the solution that the instructor will provide.
Your instructor will randomly organize the class into a team of four to six persons. P-987
As a group, write a one-page paper explaining how this exercise increased your working knowledge of coping with the behaviors of this type of difficult person. P-987
Evaluate the role of the leader—the owner, Aaron Minnick—in getting members of the team to play the game so that all can be winners. P-987
After reviewing the research findings and discussing the possible courses of action, the group must reach a decision as to how Chandra Morris should deal with Jay—the deadweight. P-987
Pair students into groups of three or more. In the group, each student should share his or her research finding for how to cope with someone like the deadweight.
Using the Internet, find at least three sources of information for working with people who fail to carry their loads. Carefully review each site for suggestions on how to deal with this type of
Read the following statement from Chandra Morris, a pet shop employee:I love working at the pet shop—mostly. I enjoy what I do, but I do not look forward to coming to work when I’m scheduled to
Create a work plan for the next year that incorporates at least five different technology tools from the list and, if applicable, your experience. Using Microsoft Excel or a Word table, show the
Explore at least ten different tools. Click the links and read the specifications of the different applications. P-987
Visit Oman’s Ultimate List of Virtual Team Technology Tools here: http://www.thecouchmanager.com/2013/05/21/ P-987
Consider the interactions you will need to have with the team as you work on your design and business plan. Will you need to have video conferences? Share documents?Manage a timeline? Instant
The EEOC provides fact sheets to help supervisors and employees understand the Family and Medical Leave Act(FMLA), ADA, and workers’ compensation compliance. Managing leaves of absence is
If the organization has an employee assistance program(EAP):a. What are the procedures for a supervisor to follow when they suspect that an employee’s personal or workrelated problems are hindering
Review either your university’s, employer’s, or another organization’s handbook or policy manual to determine what their policies and procedures are for handling employees’personal and
Please go to this link to see Alan Cavaiola’s study (www.shrm.org/1013-Cavaiolapersonal-problems-at-work.)a. What are the potential impac ts of dissatisfied team members for the organization?b.
Would you want to work for a manager like Charlie? Why?Why not? P-987
Please think back to the information in Chapter 5 (“Leadership and Followership”). Develop a list of the concepts and principles of leadership that might be useful to help Charlie do a better job
Do you think that the employees in the HR department can be an effective team? Why or why not? If not, what must management do to get HR professionals to function as a team? P-987
Discuss why morale may not be high in Lighthouse Financials’ HR department. P-987
Describe the most effective team with which you have ever been associated.a. What did you like most about being a member of that team?b. Why were you able to perform successfully on the team?c. What
Discuss the use of employee assistance programs (EAPs)and wellness programs. What should a supervisor do when an employee requests a family or medical leave? P-987
Picture yourself as a newly hired X-ray department manager in a regional health care system. During your first few weeks of conversations with employees, you notice an undertone of fatigue and
Define and differentiate between employee morale and employee engagement. What are the factors that influence employee engagement? Morale?a. What is the direct supervisor’s role in building
Imagine that you are located in El Paso, Texas, with responsibility for managing a customer-service call center. Your team members are located in El Paso; Calcutta, India; and Teresopolis, Brazil.
Consider a team (work group) of which you are presently a member.a. Describe the group dynamics of this team. Use Tuckman and Jensen’s stages of group development to identify the current stage of
What are some of the most common reasons for forming work groups? What are some factors that make a work group cohesive? Is work-group cohesiveness always desirable? Discuss. P-987
Supervisors should be aware of the Family and Medical Leave Act (FMLA) and the company’s related policies in case an employee requests a leave of absence due to personal sickness, childbirth, or
Supervisors adopt the counseling role when they deal directly with employee performance problems that are influenced by personal problems. If these problems are not addressed, employee morale, work
Perceptive supervisors who regularly interact with employees can detect changes in engagement by monitoring employee behaviors and such key indicators as absenteeism and performance trends.The
Employee engagement is the level of emotional commitment the employee has to the organization and its goals. Morale is a composite of feelings and attitudes of individuals and groups toward their
The Hawthorne Studies demonstrated that work groups can positively or negatively influence employee performance. To influence work groups positively, supervisors should review the keys to effective
Work groups are typically formed to provide companionship and identification, behavioral guidelines, problem-solving help, and protection. Various factors can contribute to the cohesiveness and
Identify programs that organizations use to help employees with personal and work-related problems. P-987
Understand why counseling is an important part of the supervisor’s job. P-987
Discuss techniques for assessing employee morale, including observation and employee attitude surveys. P-987
Distinguish the relationships between employee morale, engagement, teamwork and productivity, and identify factors that influence employee engagement? P-987
Explain the relevance of research findings about work groups. P-987
Describe the form and function of the different types of work groups and the unique relevance of each to the supervisory role. P-987
If Chance is retained in his current position, what might be the reaction of the other employees? P-9687
When hiring an employee, which is more important: (a)the past work performance of the potential employee, (b)the way the individual will fit in with other employees in the accounting department, or
You are Chance’s immediate supervisor. HR, after investigation, has discovered that Chance did cite a baccalaureate degree in accounting on his résumé, and again when he filled out the company
If you were one of Chance’s coworkers, what would you want the Credit Union management to do? Why? P-9687
If you were Michele or one of the other coworkers who believe Chance got the job under false pretences, what would you do? Why? P-9687
It appeared that someone failed to check Chance’s résumé!Who should have the responsibility for verifying that the information applicants submit is honest? P-9687
How pervasive is the embellishment of résumés? P-9687
Join groups to interact with like-minded folks. LinkedIn Groups are available for every imaginable interest and industry. Individuals choose groups based on personal and professional interests. You
Learn about companies. Do you have an assignment that requires you to find out more about a company? Is there a company you would love to work for? Do you want to find out how to blaze a new career
Discover jobs. By clicking the Jobs tab you can do a general search of what jobs are out there, or you can use advanced features to get more specific. In the Search for Jobs bar, type in job title
Build your knowledge. The Home tab will take you to a news feed that is populated by information that is shared by people with whom you are connected and those who you follow. As you scroll down the
Follow big ideas and thought leaders using Pulse. Under the Interests tab, choose Pulse. The Channels feature of Pulse allows you to select and follow topics you are interested in.The Influencers
Build your network. Start with the people on your team, then move on to other people you know. Once you connect to a few people, you can view their connections or view LinkedIn’s recommendations of
Create a LinkedIn Profile. Your profile is your engine for building social capital. LinkedIn will help you build your profile by suggesting content you should add in each section. The Education
Visit LinkedIn.com and join the network. It is free to join using either your e-mail address or Facebook identity. P-9687
In one page or less, outline a plan (your career plan) for getting where you want to go. P-9687
What forces inside you (weaknesses) will interfere with you getting there? What will you do over the next five years to shore up your weaknesses? P-9687
How can you use your “proven SKAs” to get there? P-9687
You know where you have been. You know where you are currently. You now have a vision of where you want to be five years from now. What is it going to take to get you there? P-9687
Take a moment to close your eyes and develop a mental picture of where you will be five years from now. What will you be doing? Where will you be doing it? Who will you be doing it with? P-9687
Now look at your list of SKAs. What SKAs appear most often? These are your “proven” SKAs, and no one can take them away from you. Remember: We build on strengths! P-9687
Carefully analyze each paragraph to identify specific SKAs that you used to accomplish those things. P-9687
Write a paragraph describing each accomplishment. P-9687
Think back to a time in your life when you were exuberant because you or a group to which you belonged accomplished something that others thought was nearly impossible. List four to six things that
Summarize in a one-page essay what you learned from this skill builder. P-9687
How did your interview evaluation of this person compare with your first impression? P-9687
Ask the person identified in question number 2 whether you may interview him or her for three to five minutes. You may have to arrange a phone interview, Skype or Facetime meeting with an online
Assume that you would be interviewing this person for an assistant store manager position at Sanders Supermarkets Store #6. Using at least three different Internet resources or resources found in
Based on your first impression—just by observing the person or reading his or her first discussion posts—make a list of adjectives that describe your impression. P-9687
Why is it important for supervisors to be up to date on legislation that affects staffing decisions? P-9687
James Staker (see this chapter’s You Make the Call!) is interviewing Alan Hunter, who is confined to a wheelchair, P-9687 for a data processing position in his store. Hunter has passed the usual
Using the Internet, identify a number of unlawful and potentially unlawful areas of inquiry. P-9687
What should Bonnie do now? P-9687
In this chapter, we talk about empowering employees for success. After reviewing the chapter and this you make the call, if you were James Staker what would you have done differently to get Bonnie on
What might you have done differently at the picnic as you listened to your boss’s comments? P-9687
Was it appropriate for Staker to give to Bonnie a directive in a social, off-the-job setting? Why or why not? P-9687
Identify what James Staker might have done differently to get Bonnie to offer suggestions on ways to improve the store’s efficiency? P-9687
In a one- to two-page response, reflect on the process and results of the tests. List the name of each test, followed by answers to the following questions:a. What information could the results
Complete at least three practice tests. P-9687
Visit one or more of the following websites, which each provide links to a variety of hypothetical practice tests:a. SHL Talent Measurement: Practice Tests:
What are the different approaches to training and development at the departmental level?a. If you had the opportunity to choose between the different training modalities described in the chapter,
Do you remember your first day on your current or most recent job?a. What were your feelings? Most of our students admit to being nervous as well as concerned about their ability to measure up.b.
How would you define “the selection process”? Why is adequate supervisory preparation for an employee selection interview crucial to the interview’s success? Discuss each of the following
In what ways do Equal Employment Opportunity laws restrict employers? How do they protect employers? How do they protect potential employees? P-9687
What is the role of job descriptions and job specifications in an effective employee recruitment development program? P-9687
Define some of the major laws and regulations governing equal employment opportunity (EEO). Why have many organizations assigned to the HR department the primary responsibility for making sure that
What are some of the major activities of the HR department that can assist the line supervisor in the staffing function?What should be the primary responsibility of the HR staff and of line
Every supervisor should see himself or herself as a coach and mentor with responsibility to help each employee be the best he or she can be. When supervisors lack the time or technical skills to do

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