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supervision concepts skill

Questions and Answers of Supervision Concepts Skill

The term “Employee,” as defined in Title VII, does not include which of the following persons:a. Stock Clerk at the local Wal-Martb. The Mayor of Syracuse, NYc. Delivery Truck Driver for
Sexual harassment is considered, by Federal law, to be an unlawful employment practice in every situation.a. Trueb. False
What was the popular name of the act that created 42 USC 2000(e)?a. Tariff Act of 1930b. Family & Medical Leave Actc. Civil Rights Act of 1964d. Sexual Abuse Act of 1986
Whats ection of Federal law covers the statutory definition of sexual harassment?a. 19 USC 1595(a)b. 42 USC 2000(e)c. 8 CFR 214.2(a)d. 18 USC 229
Libel is the spoken word, including defamatory information about the victim. T F
The substan tial, unreasonable interference with another person’s use or enjoyment of property is a public nuisance. T F
Assumption of risk is one defense to the tort of negligence. T F
The two basic forms of liability are civil liability and criminal liability.
Besides the liability, security personnel are also subject to criminal liability.
Assurance of and healthful working conditions.
Slander is the spoken word including information about the victim.
In order to provide a case of , four elements must be present.
Supervisors and managers are generally responsible for planning, , and directing.
Search and seizure by private persons is not normally controlled by the .
Employers can require employees to give statements regarding disciplinary matters and then use them in criminal prosecution. T F
There are various regulations that affect the security industry; most of these are at the and , and some are at the and.
Interrogation under Miranda may only proceed after the suspect makes a “knowing and intelligent waiver” of their rights. T F
Should a suit make it to court, what percentage of out of court settlements is given by the defendant?a) 10%b) 60%c) 90%
Detention may occur for the following reasons (select best answer):a) Protect against assaultb) Stop a trespasserc) Conduct an entry or exit searchd) Recover merchandisee) All of the above
Children regardless of age can be taken into custody. T F
Arrest procedures include (select incorrect answer):a) Notify the arrestee of the purpose of the arrest.b) Be certain to use only reasonable or necessary force.c) Restrict searches of arrestees to
Simple negligence is the intentional failure to perform a duty in reckless disregard of the consequences of nonperformance. T F
Reasonable suspicion is more than mere suspicion for it must be based on, , and .
Officers may not refer to their field notes or notebooks when testifying in court. T F
When in court as a witness, a security officer should always wear his or her uniform or a business suit. T F
The petit jury is the initial step at which time the decision to prosecute or not is made based on the strength of the evidence offered by the prosecutor. T F
Probably the most important part of being a successful and confident witness in court is the preparation for testifying. T F
An expert witness is allowed to render opinions and draw conclusions in court. T F
When __________, what the jurors see is sometimes more important than what they hear.
The famous __________ way of building self-confidence works extremely well.
Know who the major players are: the prosecutor, defense counsel, and __________.
Most security and police officers do not qualify as __________ witnesses.
The __________ jury is the initial step in the trial process.
The supervisor must be a ____________, ___________, and a coach in the report writing process.
Testimony is the presentation of a ___________.
Nonphysical violent events need not be reported on. T F
Without conducting an effective ___________ there will be no useful information to make notes on.
An effective technique in note taking is (select best answer):a) always utilize capitalsb) utilize a shorthand methodc) utilize bulletsd) none of the above
Note taking is the foundation of the ___________.
Proofreading of the report should be left solely to the supervisor on duty.T F
Avoiding writing the reports in a timely fashion has no bearing on the overall process.T F
Report writing is a process that includes (select best answer):a) interviewingb) making notesc) organizing it into a readable, useful formatd) all of the above
If one were to query most security supervisors about the most pressing problems they have with their subordinates, there is an excellent chance that the reply would be poorly written reports. T F
Failing to properly judge the amount of emotion behind an investigation or the opinions of organizational staff, management and the public could cause serious embarrassment to the parent
____________ and ____________ are expected to have volumes of current information literally at their fingertips at any given time.
To avoid conflicts resulting from reassigning investigators, supervisors should consider possibilities such as using partnering or specializing or centralizing some activities.T F
One of the most valued tools in furthering investigations is:a) Binocularsb) Tape recorderc) Index card filing systemd) None of the above
Gathering information is the primary role of the investigator. It is not necessary that the investigator seeks to corroborate any information to ensure its accuracy.T F
Factors for prioritizing investigations include but are not limited to:a) Organizational management interestb) Total protection obligationsc) Number and quality of leadsd) All of the above
Three examples of information cards are ____________, ____________, and ____________.
Managing investigations is the responsibility of the:a) Security directorb) Team leaderc) Human resource departmentd) Security supervisor
An extremely important tool for coaching investigators is to play ____________.
It is important to act impartial to management decisions based upon investigations.T F
The right fit for a position is one of the most critical decisions you will make as a Security Manager?
Rarely will you have to consider specific skill sets of the individuals?
Paper and pencil tests are a method of determining character?
Fully understanding the job description will assist you in hiring the right person?
Excel is a great tool in scheduling?
Hiring part time officers rather than full time, will help you in retention of your staff?
By doing periodic evaluations of your security staff, you will be better able to determine scheduling options?
Listening will be one of your most valuable skills?
Making an investment in your staff such as providing added training, will pay off by giving them more self-confidence and more professionalism?
Maintaining a relationship with your staff will help make you a better manager because it will keep the lines of communication open?
These people are generally more and demanding.
The employee is similar to the talkative one.
The employee is someone who thrives on arguments.
The is a particularly difficult employee to deal with.
Dealing with employees is easy.
Political people are generally aggressive and demanding. T F
Economic people generally do things their own way. T F
Difficult employees can severely alter department morale. T F
You should speak loudly and aggressively to an argumentative employee. T F
Using the guidelines given, you will always be successful handling difficult employees. T F
You should handle a complaint (when).
Confidentiality is critical when handling complaints. T F
Supervisors should receive regular training on proper procedures on complaints. T F
Employees should be told about their company’s procedures on complaints and grievances when hired. T F
Human resources can assist supervisors in dealing with complaints. T F
Never ask the complainant what they want to see as a resolution. T F
The person taking the complaint should always remain objective. T F
Interpreting a motive from a behavior is a recommended supervisory practice. T F
Documenting everything is an important part of the complaint handling process. T F
In some states such as California, supervisors are mandated to receive harassment-prevention training. T F
Anger, lust, and greed good people.
Historically, most have failed miserably when it comes to preventing corruption.
Security companies lack procedures to identify and deal with officers who exhibit consistent with unethical behavior.
When facing an ethical dilemma run a series of tests through your mind.
The security professional has always dealt with corruption by merely charges of misconduct.
Most security companies or departments have been provided with a form of ethics training. T F
The first step in preventing corruption is to attain leadership commitment for change. T F
Ethics is the security profession’s greatest training and leadership need. T F
Under pressure, people do not react the way they have been trained. T F
Corruption can be eliminated. T F
Approximately 40% of what is said is conveyed by body expression.T F
How many seconds does a communicator have to turn the listener(s) on or off?
10 sec
30 sec
15 sec
45 sec
There are three basic management styles that a leader may take with his/her subordinates, they are , and .

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