Questions and Answers of Business Communication Today

How do you think different ethnocentric approaches to doing business might damage international trade?[LO-5]3-16 How can helping someone adapt to your culture help you gain a better understanding of
Why would it be better not to treat other people the way you would want to be treated? [LO-4]
Do the priorities in your list align with the culture’s priorities?If not, how might this disparity affect your communication with other members of the culture? [LO-2]
To better understand how cultures can differ, even between close friends, find someone who lives close to you with whom you can discuss cultural differences. Create a list of similarities and
What steps can you take to help someone from another culture adapt to your culture? [LO-5]
How can the Golden Rule cause problems in intercultural communication? [LO-4]
Why is it better to avoid slang terms, idioms, business jargon, and humor in intercultural communications?[LO-5]
How will a patient approach help improve intercultural communication? [LO-4]
How do high-context cultures differ from low-context cultures? [LO-3]
What are three habits that can help a person develop cultural pluralism? [LO-2]
What is ethnocentrism, and how can it be overcome in communication? [LO-2]
How is cultural pluralism a better option than cultural stereotyping?[LO-2]
What is cultural competency? [LO-2]
What are the potential advantages of a diverse workforce?[LO-1]
Nonverbal Communication: Analyzing Nonverbal Signals[LO-5] Select a business letter and envelope you have received at work or home. Analyze their appearance. What nonverbal messages do they send? Are
Interpersonal Communication: Listening Actively [LO-4]Your name has been proposed for the position of school representative for the next academic term. You have been told by management to improve
Collaboration: Leading Meetings [LO-3], Chapter 3 Every month, each employee in your department is expected to give a brief oral presentation on the status of his or her project. However, your
Collaboration: Participating in Meetings [LO-3] With a classmate, attend a local community or campus meeting where you can observe a group discussion, vote, or take other group action. Take notes
Communication Etiquette: Etiquette in the Workplace;Participating in Meetings [LO-3], [LO-6] You have been asked by the chairperson of a group to observe a meeting she runs regularly.She feels that
Collaboration: Using Collaboration Technologies [LO-2]In a team assigned by your instructor, use a free cloudbased collaborating writing tool such as Google Docs or Zoho (free for personal use) to
Collaboration: Collaborating on Writing Projects; Media Skills; Blogging [LO-2] You are asked to create a team of four people within an organization to develop an internal company blog. Your role is
Collaboration: Working in Teams; Media Skills: Shared Workspace [LO-1], [LO-2] The corporate office, marketing, and finance departments of your company are scattered across three locations in the
Collaboration: Working in Teams; Media Skills: Shared Workspace [LO-1], [LO-2] The corporate office, marketing, and finance departments of your company are scattered across three locations in the
Planning Meetings [LO-3] Having just led a meeting, you want to ensure that, unlike many meetings, there is a definite follow-up process to ensure this one had value.Place the following actions in
You’re giving your first major presentation at your new job, and you notice at least half the people in the small conference room are looking at their mobile devices more than they are looking at
Why do you think people are more likely to engage in rude behaviors during online communication than during in-person communication? [LO-6]
You manage your company’s software development lab, which has added several dozen new employees over the past year. One of the senior developers runs into you at lunch and starts to unload his
You supervise a positive and enthusiastic new team leader who has sent an email to one of her team members and has copied you in it. The message is very short, has a demanding tone, and requires the
If a team doesn’t “storm” when it starts working, is this necessarily cause for concern? Why or why not? [LO-1]
Why do mobile devices present unique etiquette challenges?[LO-6]
What are the six major categories of nonverbal communication?[LO-5]
What are the five elements of active listening? [LO-4]
How would the process of selective listening cause issues in communication? [LO-5]
Why is listening such a challenging communication process?[LO-4]
What is the value of a well-prepared meeting agenda?[LO-3]
How does constructive feedback differ from destructive feedback? [LO-2]
How can a shared workspace help teams in an organization increase their efficiency and output? [LO-2]
What is groupthink, and how can it affect an organization?[LO-1]
How can organizations and employees benefit from successful teamwork? [LO-1]
Communication Ethics: Providing Ethical Leadership[LO-5] Cisco, a leading manufacturer of equipment for the internet and corporate networks, has a code of ethics that it expects employees to abide
Communication Ethics: Distinguishing Ethical Dilemmas and Ethical Lapses [LO-6] A colleague, prone to exaggeration and playing pranks, tells you that they borrowed an important piece of the
Technology: Using Communication Tools [LO-4] Try two or three of the free emotion-recognition AI tools at www.affectiva.com/experience-it. In a post for your class blog, summarize your experience as
Technology: Using Communication Tools [LO-4] Find a free online communication service (such as a blogging platform) that you have no experience using as a content creator or contributor. Perform a
Fundamentals: Analyzing Communication Effectiveness[LO-4] Imagine you have to prepare a teaching exercise on online learning tools for two groups of people—your classmates and a group of tutors
Writing: Compositional Modes: Persuasion [LO-3], Chapter 12 Social media use varies widely from company to company. Some firms enthusiastically embrace these tools and approaches. Others have taken a
Fundamentals: Analyzing Communication Effectiveness[LO-3] Use the eight phases of the communication process to analyze a miscommunication you’ve recently had with a coworker, supervisor, classmate,
Planning: Constructing a Persuasive Argument [LO-2], Chapter 12 Blogging is a popular way for employees to communicate with customers and other parties outside the company. Employees’ own blogs can
Collaboration: Team Projects; Planning: Assessing Audience Needs [LO-2], Chapter 2, Chapter 4 Your boss has asked you to research and report on corporate child-care facilities.Working with two team
Communication Etiquette: Communicating with Sensitivity and Tact [LO-2] Following a career development discussion that you have had with your manager, you have been set a task designed to help you
Planning: Assessing Audience Needs [LO-2], Chapter 3 Assume that you are running for president of a local sports club, and there is another contender. Although you have administrative experience in
Media Skills: Microblogging [LO-1], Chapter 8 Imagine that you have just been asked to construct four microblogs(which must not exceed 140 characters each) with the intent of supporting a class on
Writing: Compositional Modes: Summaries [LO-1]Write a paragraph introducing yourself to your instructor and your class. Address such areas as your background, interests, achievements, and goals.
Analyzing Communication Effectiveness [LO-1] Read the following blog post, and then (a) analyze whether the message is effective or ineffective (be sure to explain why), and (b) revise the message so
You’re part of an interview panel for a unique and pivotal position in your organization and have reached a position in which the final choice is between two candidates.Candidate 1 is from outside
Why are businesses investing in AI-driven communication tools? [LO-4]
How would multiple messages interfere with the process of communication and lead to a misunderstanding?[LO-3]
Should managers try to shut down the informal communication network if they discover that employees are spreading negative gossip or false rumors? Why or why not? [LO-2]
Why are communication skills important for your career in relation to the changing nature of employment? [LO-1]
What is an ethical audit? [LO-6]
What is an ethical dilemma? [LO-5]
What are the five key benefits of business communication technology? [LO-4]
What are the most common barriers to successful communication?[LO-3]
What steps must occur before an audience member perceives the presence of an incoming message? [LO-3]
Why should communicators take an audience-centered approach to communication? [LO-2]
In an organization, what are the functions of a rumor mill? [LO-2]
What process identifies the negotiated meaning between a sender and a receiver? [LO-1]
What are the three essential areas in which communication can benefit an organization? [LO-1]
What is the fundamental problem with “slideuments”? [LO-2]
Would you choose a structured or free-form design plan for a presentation about upcoming changes in international accounting regulations? Why? [LO-2]
How does the slide sorter view facilitate the editing process for a presentation? [LO-5]
How is a moving blueprint slide used in a presentation?[LO-5]
How do slide transitions differ from builds? [LO-4]
What is the recommended number of fonts to use per slide? [LO-4]
Why is it important to avoid arbitrarily changing colors throughout a presentation? [LO-3]
How does Guy Kawasaki’s “30-point rule” for fonts (see page 542) help ensure readable and memorable slide content?[LO-3]
What guidelines should you follow with regard to typeface?[LO-3]
How do structured and free-form slide designs differ?[LO-2]
What is the effect of too much razzle-dazzle? [LO-1]
What are your options for supporting a presentation with visuals? [LO-1]
Presentations: Using the Backchannel; Collaboration:Team Projects [LO-4], Chapter 2 In teams assigned by your instructor, develop a 15-minute slide presentation on any topic that interests you.
Presentations: Mastering Delivery; Communication Ethics: Making Ethical Choices [LO-3], Chapter 1 Think again about the presentation you observed and analyzed in the previous exercise. How could the
Presentations: Mastering Delivery [LO-3] Watch any talk that interests you at the TED website, www.ted.com/talks, and compare the speaker’s delivery with this chapter’s“Checklist: Developing
Presentations: Planning, Developing, and Delivering[LO-1], [LO-2], [LO-3] Your task is to deliver a 5-minute presentation to your class with the aim of persuading them to donate £1 to the charity of
Sports (amateur and professional, baseball, football, golf, hang gliding, hockey, rock climbing, tennis, etc.)
Politics (political parties, elections, legislative bodies and legislation, the presidency, etc.)
Interesting new technologies (virtual reality, geographic information systems, nanotechnology, bioengineering, etc.)
Government (domestic policy, foreign policy, Social Security taxes, welfare, etc.)
Financial issues (banking, investing, family finances, etc.)
Energy issues (supply, conservation, alternative sources, national security, global warming, pollution, etc.)
You are speaking to a group of elderly people. Convince them to adopt an exercise program.
You are speaking to a group of first-time drivers. Convince them of the dangers of texting while driving.
You are speaking to a first-grade class at an elementary school. Explain why they should brush their teeth after meals.
You are talking to civic leaders of your community. Try to convince them to build an art gallery.
You are speaking to the Humane Society. Support or oppose the use of animals for medical research purposes.
The town you live in suffers from a great deal of juvenile vandalism. Explain to a group of community members why juvenile recreational facilities should be built instead of a juvenile detention
Presentations: Planning and Developing [LO-1], [LO-2]Working with a colleague, write a detailed plan for a presentation you hope to make to an instructor’s conference on how to attract more
Message 16.B: Did the Introduction Get Your Attention?[LO-2] To access this message, visit real-timeupdates.com/bct14, select Student Assignments, then select Chapter 16, Message 16.B. Download and
What are the possible consequences of ignoring the backchannel during a presentation to a public audience (such as at a convention)? [LO-4]15. Message 16.A: Analyzing the Structure of a Presentation
Letting go of the idea that you have to be perfect can reduce your anxiety before a presentation. However, is it possible to create ethical problems by being too relaxed about your message and your
What advice would you give to a colleague who always looks at her slides and very rarely makes eye contact when making a presentation? [LO-3]

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