Questions and Answers of Business Communication Today

Writing: Establishing Your Credibility; Microblogging Skills [LO-2], Chapter 8 Search LinkedIn for the profile of an expert in any industry or profession. Now imagine that you are going to introduce
Even at his age, Sam Nugent is still an active salesman.
Renata Parsons, married and the mother of a teenager, is a top candidate for CEO.
A pilot must have the ability to stay calm under pressure, and then he must be trained to cope with any problem that arises.
He needs a wheelchair, but he doesn’t let his handicap affect his job performance.
For an Indian, Maggie certainly is outgoing.
You must understand that by using the mower without reading the instructions carefully means that you are very likely to damage the mower or possible cause injury to yourself through incorrect
You failed to specify the color of the blouse that you ordered.
It is very obvious that you are doing everything you can to avoid your responsibility for refunding all my costs.
It’s clear that you have not understood the question.
You have not filled in every section of the questionnaire we sent you.
With all the online news sources available today, I can’t believe you didn’t know that MyTravel and Thomas Cook were in merger talks—I mean, you don’t even have to get up from your computer
I know I’m late with the asset valuation report, but I haven’t been feeling well and I just haven’t had the energy needed to work through the numbers yet.
Regarding your email message from September 28 regarding the slow payment of your invoice, it’s important for you to realize that we’ve just undergone a massive upgrade of our accounts payable
Your strategy presentation this morning absolutely blew me away; there’s no way we can fail with all the brilliant ideas you’ve pulled together—I’m so glad you’re running the company now!
If you cared about doing a good job, you would’ve made the extra effort required to learn how to use the machinery properly.
As requested, we are sending the refund for $25.
I am applying for the position of accounting intern in your office. I feel my grades prove that I am bright and capable, and I think I can do a good job for you.
We want to get rid of all our 15-inch LCD screens to make room in our warehouse for the new 19-, 23-, and 35-inch monitors. Thus, we are offering a 25 percent discount on all sales of 15-inch models
We insist that you always bring your credit card to the store.
Your email order cannot be processed; we request that you use the order form on our website instead.
Messages for Analysis: Creating a Businesslike Tone[LO-1], [LO-3] Read the following email draft, then(a) analyze the strengths and weaknesses of each sentence and (b) revise the document so that it
Why can it be difficult to use the indirect approach for a complex message that will be read on mobile devices? [LO-7]
Should you bother using transitions if the logical sequence of your message is obvious? Why or why not? [LO-6]
Explain the important differences between texting and formal writing on paper or email. [LO-3]
When composing business messages, how can you communicate with an authentic voice and project your company’s image at the same time? [LO-2]
The United Kingdom Government provides valuable advice to employers on how to avoid bias with regard to employing older workers in the form of a booklet.25 Please find this booklet through the
Why does the use of mobile phones require the preparation of short concise messages? [LO-7]
In what ways can transitions be established? [LO-6]
What type of word is ‘nevertheless’? [LO-6]
How can you use sentence style to emphasize key thoughts? [LO-5]
Why is it a better option to avoid clichés and buzzwords in communication? [LO-4]
How does an abstract word differ from a concrete word?[LO-4]
Why is using plain language an advantage in communication?[LO-3]
Why is it important to establish your credibility when communicating with an audience of strangers? [LO-2]
Why is the “you” attitude important in business communication?[LO-1]
Would you use the direct or indirect approach to ask employees to work overtime to meet an important deadline? Please explain. [LO-5]
Email lacks both the visual element and the instantaneous connection of some other media. Could these supposed shortcomings actually help some employees communicate more comfortably and effectively?
Planning: Using Storytelling Techniques; Communication Ethics: Providing Ethical Leadership; Media Skills:Podcasting [LO-5], Chapter 1 You have been mentored by a director as part of a company
Planning: Limiting Your Scope [LO-5] Suppose you are preparing to recommend that top management install a new heating system that uses the cogeneration process.The following information is in your
Planning: Assessing Audience Needs; Media Skills: Blogging;Communication Ethics: Making Ethical Choices[LO-3], Chapter 1 Your supervisor has asked you to withhold important information that you think
Planning: Analyzing the Situation, Selecting Media;Media Skills: Email [LO-2], [LO-4], Chapter 11 A large and successful organization has suffered a drop in sales for a sustained period during a
Planning: Creating an Audience Profile; Collaboration:Team Projects [LO-2], [LO-3], Chapter 2 You, with three other colleagues, are to present your ideas on minimizing costs at a company meeting. You
Planning: Analyzing the Situation; Collaboration: Planning Meetings [LO-2], Chapter 2 How can the material discussed in this chapter also apply to meetings, as discussed in Chapter 2? Outline your
Planning: Assessing Audience Needs; Collaboration:Team Projects [LO-2], [LO-3], Chapter 2. Your website design start-up has been commissioned to create a distinct profile page for a client. You have
Message for Analysis: Outlining Your Content [LO-5]A writer is working on an insurance information brochure and is having trouble grouping the ideas logically into an outline. Using the following
Imagine the CEO of a company commissioned you to review the internal organizational communications. You discover that messages from managers are poorly constructed and received. You must present
When sending out marketing messages about a highly technical and valuable piece of equipment, what sort of media channel choices might be considered best options and why? [LO-4]
You are organizing an exploratory in-person meeting with engineering representatives from a dozen manufacturers around the world to discuss updates to a technical standard that all the companies’
Your advertising department has posted an advertisement of the financial results that contains some inaccuracies.As the public relations manager responsible for the subsequent press release, what are
As the chief executive of a leading magazine, what are the four levels of introspection that you would expect from your editorial team in planning their messages? [LO-2]
What three elements do you need to consider when choosing between the direct and indirect approaches? [LO-5]
Why is it important to limit the scope of a message?[LO-5]
How does the topic of a message differ from its main idea?[LO-5]
What are four disadvantages of written, printed messages?[LO-4]
What might be missed by the use of an oral–only, digital means of communication? [LO-4]
Why should you use a journalistic approach to writing a message? [LO-3]
Why do you need to be attentive to the timing of an important message? [LO-2]
What key elements constitute the third step of the writing process: completing a business message? [LO-1]
What four principles apply to ethical intercultural communication? [LO-3]
What three habits can help you develop a sense of cultural pluralism? [LO-2]
Intercultural Communication: Speaking with Multiple-Language Audiences; Media Skills: Podcasting [LO-5], Chapter 7 Your company was one of the first to use podcasting as a business communication
Intercultural Communication: Writing for Multiple-Language Audiences [LO-5] Explore the powers and limitations of free online translation services such as Google Translate. Enter a sentence from this
Intercultural Communication: Speaking with Multiple-Language Audiences; Collaboration: Team Projects[LO-5], Chapter 2 Seek two colleagues or friends, ideally who speak different first languages, one
Intercultural Communication: Writing for Multiple-Language Audiences; Collaboration: Team Projects[LO-5], Chapter 2 With a team assigned by your instructor, review the Facebook pages of five
Intercultural Communication: Writing for Multiple-Language Audiences [LO-5] Reading English-language content written by nonnative English speakers can be a good reminder of the challenges of
Intercultural Communication: Adapting to Cultural Variations[LO-4] You are a new manager at K & J Brick, a masonry products company that is now run by the two sons of the man who founded it 50 years
Intercultural Communication: Recognizing Cultural Variations[LO-1], [LO-3], [LO-4] Review the definitions of the generations on page 125. Based on your year of birth, to which generation do you
Message for Analysis: Adapting to Cultural Differences[LO-5] You are working in a culturally diverse organization in Dubai. Recently, you received new, transferred employees from Jordan, Egypt, and
Considering a professional translator or computer translation for written translation purposes, which would you choose and why? [LO-5]
Imagine that you are responsible for the launch of a product into at least two other markets with very different cultures from your own. What reasons can you identify for studying the different
Why would it be better not to treat other people the way you would want to be treated? [LO-4]
How do you think different ethnocentric approaches to doing business might damage international business relationships?[LO-5]
In order to experience and highlight how cultures can differ, even between close friends, find someone who lives close to you with whom you can discuss cultural differences.Create a list of
Why is it better to avoid slang terms, idioms, business jargon, and humor in intercultural communications? [LO-5]
How will a patient approach help improve intercultural communication? [LO-4]
How does a sense of humor come in handy during intercultural communication? [LO-4]
What are the seven areas of nonverbal differences highlighted in Chapter 3? [LO-3]
How do high-context cultures differ from low-context cultures? [LO-3]
How is cultural pluralism a better option than cultural stereotyping? [LO-2]
What is cultural competence? [LO-2]
What are the potential advantages of a diverse workforce?[LO-1]
Should teams try to resolve all conflicts that come up in the course of doing their work? Why or why not? [LO-1]
Communication Etiquette: Etiquette in the Workplace[LO-7] As the regional manager of an international accounting firm, you place high priority on professional etiquette. Not only does it communicate
Nonverbal Communication: Analyzing Nonverbal Signals[LO-6] Select a business letter and envelope you have received at work or home. Analyze their appearance.What nonverbal messages do they send? Are
Interpersonal Communication: Listening Actively [LO-5]Your name has been proposed for the position of school representative for the next academic term. You have been told by management to improve
Collaboration: Using Collaboration Technologies [LO-4]In a team assigned by your instructor, use Zoho (free for personal use) or a comparable system to collaborate on a set of directions that
Collaboration: Leading Meetings [LO-3], Chapter 3 Every month, each employee in your department is expected to give a brief oral presentation on the status of his or her project. However, your
Collaboration: Participating in Meetings [LO-3] With a classmate, attend a local community or campus meeting where you can observe a group discussion, vote, or take other group action. Take notes
Communication Etiquette: Etiquette in the Workplace;Participating in Meetings [LO-3], [LO-7] You are asked by the chairperson of a group to observe a meeting she runs regularly and make suggestions
Collaboration: Collaborating on Writing Projects; Media Skills; Blogging [LO-2] You are asked to create team of four people within an organization which is seeking to develop an internal company
Negotiation and Conflict Resolution: Resolving Conflicts;Communication Ethics: Providing Ethical Leadership[LO-1], Chapter 1 During team meetings, one member constantly calls for votes or decisions
Collaboration: Working in Teams; Media Skills: Shared Workspace [LO-1], [LO-2] The corporate office, marketing, and finance departments of your company are scattered across three locations in the
Message for Analysis: Planning Meetings [LO-3]Having led a meeting you want to ensure that, unlike many meetings, there is a definite follow-up process to ensure the meeting had value. Place the
One of your colleagues begins to frequently receive long, personal calls on their mobile device, which they take outside the office perimeters. However, they talk in much louder tones than normal and
What should you consider if you make a phone call and hear a voicemail asking you to leave a message? [LO-7]
You supervise a positive and enthusiastic new team leader who has sent an email to one of her team members and has copied you in it. The message is very short, with a demanding tone, and requires the
An enthusiastic project team has been created to implement the design for a piece of equipment with a specific function as part of machinery being manufactured for a client. One team member has
Why do mobile devices present unique etiquette challenges?[LO-7]
What are the six major categories of nonverbal communication?[LO-6]

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