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business
foundations of business
Questions and Answers of
Foundations of Business
Make an appointment with managers in three fi rms, preferably fi rms of diff erent sizes. When you make the appointments, request a tour of the facilities.
Prepare a report of your fi ndings.
Analyze the statement.a. How relevant is the statement for you in terms of empowerment? Or empowerment in your workplace?b. What changes must occur in your workplace for you to have empowerment?c.
Formulate a statement by choosing one word from each letter that best describes what empowerment means to you.
Brainstorm to explore the concept of empowerment.a. Write each letter of the word empowerment in a vertical column on a sheet of paper or on the classroom chalkboard.b. Think of several words that
How else might employees be motivated to improve their performance?
Do you agree with this orientation toward motivation of employees/owners, or does it seem contrived to you?Discuss.
Describe the content and services provided by the Foundation for Enterprise Development through its Web site.
What else could L.L. Bean do to motivate its employees?
Because the company’s retail Web site has proven to be so successful, L.L. Bean recently announced the closing of one of its four call centers, but the 220 employees there will have the option to
What role do you think empowerment plays at L.L. Bean?
_________ The group member who pushes forward toward goals and places the objective fi rst is playing thea. task-specialist role.b. socioemotional role.c. nonparticipant role.d. dual role.e.
_________ What stage of a team is usually slow to develop and occurs when the team begins to focus strongly on the assigned task and away from team-development issues?a. Normingb. Stormingc.
_________ Which of the following is a motivation technique that provides employees with more variety and responsibility in their jobs?a. Job rotationb. Job enrichmentc. Job redesignd. Job
_________ Expectancy theory is diffi cult to apply, but it does provide several useful guidelines for managers. One such outcome that managers must realize is thata. everyone expects the same
_________ Developing an input-to-output ratio is the basis of the ____________ theory.a. equityb. expectancyc. rewardd. reinforcemente. quality circle
_________ According to Theory Y, which type of behavior would a supervisor expect from an employee?a. Delegate most of the work to others.b. Avoid working too hard.c. Spend time discussing job
_________ Herzberg cited ______________ as a cause of dissatisfaction.a. working conditionsb. promotionsc. pay for special projectsd. rewardse. challenging work
_________ The idea that satisfaction and dissatisfaction are separate and distinct dimensions comes from which of the following theories?a. Frederick Herzberg’s motivation–hygiene theoryb.
_________ Randi Wood wants to become the best manager in the fi rm. She takes every available opportunity to learn new skills and improve her knowledge about management. Which need is Randi
_________ If Delta Airlines ticket agents discovered that they were being paid a lot less per ticket sold than United Airlines ticket agents, we might expect the Delta ticket agents toa. increase
T F A systematic program of reinforcement that encourages desirable behavior is called behavior modifi cation.
T F MBO is an infl exible system that requires all goals to be met; if not, the employee is fi red.
T F According to the expectancy theory, motivation depends on how much we want something and how likely we think we are to get it.
T F Theory X is a set of assumptions that are consistent with the human relations movement.
T F Herzberg’s theory suggests that pay is a strong motivator.
T F Self-actualization needs are the most basic needs that Maslow discovered.
T F Maslow’s higher-level needs are the easiest to satisfy.
T F The Hawthorne Studies concluded that human factors were responsible for the results.
T F Frederick W. Taylor made his most signifi cant contribution to management practice by his involvement with the Hawthorne Studies.
T F Giving employee recognition builds employee morale.
Understand the types, development, and uses of teams.
Describe three contemporary views of motivation:equity theory, expectancy theory, and goal-setting theory.
Understand some major historical perspectives on motivation.
Explain what motivation is.
Ask your instructor to comment on your resume.
Have several people review the resume for accuracy.
Prepare a resume for a job that you want using the information in Appendix A (see text Web site).a. First, determine what your skills are and decide which skills are needed to do this particular
Prepare a plan for the New Therapy Company to present to the nursing homes.
Working in a group, discuss how the New Therapy Company can meet the three-month deadline and still ensure that the care its therapists provide is of high quality. Also discuss the following:a. How
The American Society for Training & Development ( www.astd.org/ ) and the Society for Human Resource Management ( www.shrm.org/ ) are two good sources of information about online training programs.
From the company’s point of view, what is the total real cost of a day’s worth of employee training? What is the money value of one day of study for a full-time college student? Can you explain
What sort of training is off ered by one of the preceding consulting fi rms?
What professional continuing-education training and services are provided by any one of the academic institutions whose site you have visited?
Visit the Web sites of several academic institutions and examine their course work off erings. Also examine the off erings of some of the following private consulting fi rms:Learning Tree
Do you think formation of Whirlpool’s employee networks is the best way to promote a positive culture of diversity? Explain.
What challenges do managers face in establishing a diverse workplace, and how might they respond to these challenges?
What are the three main objectives of Whirlpool’s diversity networks?
_________ Larry was hurt while playing football in his senior year in high school. Since then, he has been confi ned to a wheelchair. After receiving his college diploma, he applied for a supervision
_________ Required retirement before age 70 was outlawed in thea. Age Discrimination in Employment Act.b. Equal Pay Act.c. Fair Labor Standards Act.d. Employee Retirement Income Security Act.e. Civil
_________ Which of the following is a good example of the “judgmental method” of evaluation?a. Each employee is rated on the degree to which the statement applies.b. The number of insurance
_________ Which of the following is the best way to describe “employee-development training”?a. Attracting the best people to apply for positionsb. Using satisfaction surveys and employee
_________ A one-page summary of an applicant’s qualifi -cations is known as a(n)a. application form.b. data sheet.c. summary sheet.d. resume.e. qualifi cation sheet.
_________ Which of the following is the term used to describe a process of “recruiting minorities, training minorities to be managers, training managers to view diversity positively, and teaching
_________ Companies develop reputations as being favorable or unfavorable prospective employers for women and ethnic minorities. Based on this understanding or company reputation, what advantage do
_________ Melinda walked into First National Bank to pick up an application for an administrative assistant position. When she asked about the duties and working conditions, the busy receptionist
_________ Which of the following is least likely to be the responsibility of a line manager?a. Developing a compensation systemb. Implementing an orientation programc. Job analysisd. Recommending a
_________ Human resources planning requires the following steps excepta. using the fi rm’s strategic plan.b. forecasting the fi rm’s future demand.c. determining availability of human
T F The Employee Retirement Income Security Act requires fi rms to provide a retirement plan for their employees.
T F The purpose of Title VII is to ensure that employers make personnel decisions on the basis of employee qualifi cations.
T F Transfers involve moving employees into higher level positions.
T F Employee benefi ts such as vacation and sick leave are required by law.
T F In a structured interview, the interviewer uses a prepared set of questions.
T F The most widely used selection technique is the employment test.
T F The selection process matches the right candidate with each job.
T F Recruiting is an activity of human resources acquisition.
T F Attrition is the process of acquiring information on applicants.
T F Staffi ng, personnel management, and human resources management are synonymous terms.
Which are the most important laws, in your opinion?
Why are there so many laws relating to HRM practices?
Are employee benefi ts really necessary? Why?
Outline the major legislation affecting human resources management.
Discuss the primary elements of employee compensation and benefi ts.
Describe the processes of recruiting, employee selection, and orientation.
Describe cultural diversity and understand some of the challenges and opportunities associated with it.
Is there a suffi cient quantity of adequately skilled people in the local labor force to meet your needs?
How will you control quality, inventory, and production? How will you measure your progress?
Who are your potential subcontractors and suppliers?
Will you make or purchase component parts to be assembled into the fi nished product? Make sure to justify your “make-or-buy decision.”
What facilities does your business require? Prepare a fl oor plan for the appendix. Will you rent, lease, or purchase the facilities?
What other professionals, such as a lawyer, an insurance agent, a banker, and a certifi ed public accountant, will you need for assistance?
Include a job description for each management position and specify who will fi ll that position. Note: Prepare an organization chart and provide the résumé of each key manager for the appendix.
What are the key management positions, compensation, and key policies?
How will your company be structured? Include a statement of the philosophy of management and company culture.
What will be your style of leadership?
How is your team balanced in technical, conceptual, interpersonal, and other special skills needed in your business?
How many types of planning can you observe in the case? How well do you think Graeter’s team handles the planning function of management?
How would you describe the decision-making process at Graeter’s?
What do you think is Graeter’s current basis of departmentalization? Do you think this basis might change as Graeter’s begins to expand across the country?
Summarize in a two-page report the key things you learned about jobs in production.
Look for other production jobs that may interest you and compile the same sort of information about them.
Using the Occupational Outlook Handbook at your local library or on the Internet ( http://stats.bls.gov/oco/home.htm ), fi nd the following information for the jobs of quality-control inspector and
Present your list of activities to the class and ask for comments and suggestions.
Estimate the time required for each activity.
Identify the major activities involved in the project and sequence them in the proper order.
Describe one success story of a fi rm that realized improvement by adopting either approach.
From the information on the Internet, can you tell whether there is any real diff erence between these two approaches?
Use Internet search engines to fi nd more information about each of these topics.
Can you reconcile the company’s focus on product quality with its decision to concentrate manufacturing in a place where it’s less expensive to operate? If so, how, and if not, why not?
Do you think there will be an impact on quality when the design and development staff are separated from the factory fl oor by so many miles? Why or why not?
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