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business
management in the hospitality industry

Questions and Answers of Management In The Hospitality Industry

Compare and contrast positive and negative approaches to discipline.
Describe fi ve mistakes commonly made by managers regarding discipline. Why is each one a mistake?
For the third day in a row, you have heard complaints about foods prepared by Jimmy, the grill cook. You had a similar problem just last month and the month before. Describe the steps you will go
Explain what a just - cause termination is.
Describe the kind of person a manager might refer to an EAP counselor.
What common mistake has Rita been making? What effects has it had?
Do you agree that high - volume sales are more important than enforcing rules?Defend your answer.
Is it workable to have different standards of discipline in different departments? Why or why not?
What is your opinion of Sam ’ s approach to the problem? How well did he handle the interview? What risks is he taking?
What should Rita do now? Consider the following possibilities, the pros and cons for each, the possible consequences, and the likelihood of success.a. Resign and get another job (she has been offered
How do you think that Rita ’ s people will react to her change of supervisory style?How will she keep them from quitting, and what preparations should she make for this possibility?
Why was OSHA developed?
What are the main reasons why OSHA would conduct an inspection?
What is the Hazard Communications Standard?
Discuss the ADA.
What are material data safety sheets?
What is the goal of the Sentinel Event Notifi cation System for Occupational Risks?
Discuss the workers’ compensation trade-off.
What is the purpose of a safety audit?
Why are safety incentive programs controversial?
Describe what sexual harassment consists of.
What is a third-party sexual harassment?
What is the most common cause of employee accidents in the workplace?
What is the purpose of a security program?
Discuss the Occupational Safety and Health Act of 1970.
What stemmed from the Occupational Safety and Health Act of 1970?
How does OSHA view safety incentive programs?
What is anaphylactic shock and how does it happen?
What is an Epi Pen?
Discuss three workplace prevention strategies.
Describe the three forms of sexual harassment. What do sexual harassment and harassment have in common?
What should a manager do about substance abuse in the workplace?
Charles and Nancy both apply forthe assistantfront office manager position at a 300-room upscale hotel. Charles has worked for a total of eight years in three different hotels and has been with this
You have just been appointed assistant manager at an old, established, but busy, New York restaurant. Your employees respond to yoursuggested changes with,"We have always done it this way." The
From the DVD, what is the most fun thing that John Saputo has done in a leadership capacity?
What kind of leader-manager will you be?
Give examples of the management functions as they apply to the hospitality industry.
Discuss the changing role of managers.
Define leadership and name the essential qualities of a good leader.
Distinguish between transactional and transformational leadership.
Organization: WetFeet.com Web site: www.wetfeet.com Summary: WetFeet.com is an organization dedicated to helping you make smarter career decisions. WetFeet.com provides inside insight on jobs and
Organization: American Management Association Web site: www.amanett.org Summary: The American Management Association (AMA), a practitioner-based organization, offers a wide range of management
Organization: Ritz-Carlton Hotel Company Web site: www.ritzcarlton.com Summary: Ritz-Carlton hotels are known for their superior luxury and service in the hospitality industry. This particular Web
Your resort has management vacancies for the following positions: executive chef, executive housekeeper, and front office manager. List the traits and characteristics that you consider essential and
Think of someone you admire as a leader. Make a list of the qualities that make him or her a good leader.
Describe the minimum acceptable staffing level for a restaurant as it relates to scheduling.
What are the steps in project management?
Shell's Seafood Restaurant caters weddings and other events in a small New England town. The following is an overview of the planning—or lack of planning—that took place last summer.Jason, the
What does planning involve?
How are goals and objectives different?
Why do companies use policies, procedures, and rules?
Organization: Your restaurant chain Web site: The company's URL Summary: Fast-food chains need to know what their competitors are doing or going to do. In this exercise, you will select fast-food
Benchmarking can be an important tool and source of information for managers. It can also be useful to students, as you’ll see in this team-based exercise. In your small group, discuss study habits
Describe organizational structure and organizational design.
Explain why structure and design are important to an organization.
Identify the key elements of organizational structure.
Explain team-based structures and why organizations use them.
Describe matrix structures, project structures, independent business units, and boundaryless organizations
Why is organizing important?
What are the drawbacks of work specialization?
Describe ways managers can departmentalize work activities.
How are the chain of command and span of control used in organizing?
Describe the factors that influence greater centralization and the factors that influence greater decentralization.
Chris Sullivan, Bob Basham,Trudy Cooper, and Tim Gannon—cofounders ofthe Outback Steakhouse concept— began their restaurant careers as a busboy, dishwasher, server, and chef's assistant,
Looking to the future, which is the best organization structure for a theme park? A 50-room resort? A midpriced Italian restaurant? An economy 100-room hotel? A 3,000-room casino hotel?
Identify the characteristics and practices of leaders and managers.
Define leadership and management.
Differentiate between leadership and management.
Describe the key management functions.
What three factors does transformational leadership involve?
Define leadership.
Describe some examples of leadership.
Explain the demands placed on leaders.
What is management and what are the three management skill areas?
Explain levels of management.
What is the distinction between leadership and management
Charles and Nancy both apply for the assistant front-office manager position at a 300-room upscale hotel. Charles has worked for a total of eight years in three different hotels and has been with
You have just been appointed assistant manager at an old, established, but busy, New York restaurant. Your employees respond to your suggested changes with “We have always done it this way.” The
The convention bureau in a large and popular convention destination has jurisdiction over the convention center. A seasoned convention sales manager, who has worked for the bureau for seven years and
From the Companion Website, what is the relationship of the Convention Center and the Convention and Visitors Bureau?
On the Companion Website, what career opportunities does John Moors describe?
Organization: Best of Boston Web site: www.bestboston.com Summary: Best of Boston is an event planning company that specializes in putting together packages for different events, such as conventions,
Organization: M & C Online Web site: www.meetings-conventions.com Summary: This excellent web site offers indepth information on meetings and conventions from different perspectives, ranging from
Make a master plan with all the steps necessary for holding a meeting or seminar on careers in hospitality management.
Contact meeting planners in your area and, with permission of your professor, invite them to speak to the class about their work and how they do it. Prepare questions in advance so that they may be
Name the stages in the event planning process.
What are the key skills that a person entering the charity ball category must possess?
Jessica is the event planner for a large convention center. A client has requested an exhibition that would not only bring excellent revenue but is an annual event that several other convention
On the Companion Website, how does Judy Gallagher trace the recent evolution of American food?
From the Companion Website, what qualities and characteristics does Judy Gallagher describe for success in catering?
Go to www.ises.com and click “Education.” Look for Event World and see what an ISES Event World can do for professional development and who should attend.
Go to www.mpiweb.org/resources/jobs/ default.asp, scroll down to career tools, look under that heading for the job bank, and check out a couple of good jobs.
Make a plan for a local event in your area. List all the headings and formulate a budget.
Attend a special event and write a brief report on the event and its planning and organization.
What is considered the front of the house?
Define curbside appeal.
Suggest methods for remembering who ordered what on a table for a large party.
Name some of the responsibilities and duties of an assistant restaurant manager.
Briefly explain American service.
What do front-of-the-house systems entail?

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